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Baljinder Resume

Baljinder Singh is a highly motivated database engineer with over 8 years of experience in SQL queries, stored procedures, automating processes, and production support. He currently works as a Senior Software Engineer at Fidelity Information Services, where he writes SQL queries, handles incidents, communicates with customers, and ensures batch processes run smoothly. Previously, he held roles at Finxera India Private Limited and EVRY India Private Limited, where he provided database support, automated reports, deployed applications, and mentored new team members. Baljinder has skills in SQL, MySQL, MongoDB, Windows/Linux servers, and tools like ServiceNow, JIRA, and MS Office. He holds an M.Tech in Computer Science and B.

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28 views

Baljinder Resume

Baljinder Singh is a highly motivated database engineer with over 8 years of experience in SQL queries, stored procedures, automating processes, and production support. He currently works as a Senior Software Engineer at Fidelity Information Services, where he writes SQL queries, handles incidents, communicates with customers, and ensures batch processes run smoothly. Previously, he held roles at Finxera India Private Limited and EVRY India Private Limited, where he provided database support, automated reports, deployed applications, and mentored new team members. Baljinder has skills in SQL, MySQL, MongoDB, Windows/Linux servers, and tools like ServiceNow, JIRA, and MS Office. He holds an M.Tech in Computer Science and B.

Uploaded by

dixitarpit61
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Baljinder Singh Email: baljinder354@gmail.

com
Phone: +91-9896194975

Professional Summary
A highly motivated and dedicated database engineer, proficient in writing SQL queries, stored procedures, automating
manual processes and documenting routine tasks. Having an extensive experience in working production support
team. Effective time management and task prioritization skills, capable of providing the deliverables even under
extreme pressure.

Work History
Fidelity Information Services (FIS), Mohali (March 20 - till date)
Senior Software Engineer
Responsibilities:
• Writing SQL queries for reports generation to meet the customer’s requirement. Proficient in writing and
optimizing SQL statements.
• Handling production incidents in an effective manner and providing quick turnaround to customers.
• Communicating adequately with customers to keep them informed on the status of their tickets.
• Researching, troubleshooting and identifying solutions to resolve the issues.
• Reproducing issues in test environment, identifying how application and system interacts to support business
processes.
• Co-ordinating with internal stakeholders such as Product Management, Infrastructure support and Release
management teams to deliver solutions to customer requirements.
• Monitoring production environment to ensure smooth functioning. Ensuring all the Batch Processors are
working properly, developed various processes for monitoring of jobs/alerts.
• Preparing documents for technical procedures, troubleshooting steps, and knowledge articles.
• User Acceptance testing on PreProd and production environment during various release activities. Running
validation scripts on servers and validating reports data post deployments.
• Automated manual process of sending daily Health Check report for Direct Link Merchant application using UI
Path automation tool.
• Working as a team player to contribute to the overall operational success of the team by being flexible to work
in shifts and weekend on call support activities.

Finxera India Private Limited, Chandigarh (July 18 - March 20)


Senior Engineer
Responsibilities:
• Provided support to CFT (Crossroads Financial Technologies) application which provides Debt settlement
companies a platform for payment processing for their clients to repay their loans and come out of the debt.
• Ensuring success of daily jobs and processes and remediating issues with files, data and jobs.
• Developed various processes for monitoring of jobs and reports for reducing manual efforts. Created Pre -
Post job checklists.
• Requirement gathering from external stakeholders and writing SQL queries for fetching desired result sets and
automating the reports using obsidian tool.
• Analysing production issues. Understanding, interpreting and diagnosing issues reported by the customers
and maintaining SOPs for future reference.
• Documentation of all processes, as appropriate.
• Performed various Pre-migration and Post-migration activities which includes performing Sanity testing, data
validation, procedure calls and jobs execution.
• Production penny testing to test End to End flow of new launched product (Reinvent) of Finxera in live
environment.
• Mentoring new members in the team and giving Product based KT sessions to the new resources in the
company.
• Taking part in QA-Production handovers and demonstrating the same to team members in rotational shifts.
EVRY India Private Limited, Mohali (Sep 14 – June 18)
System Engineer
Responsibilities:
• Monitoring production environment and handling client requests/issues.
• Troubleshooting of production issues. Providing status updates of tickets to clients through emails and over
call for high priority tickets.
• Prepared reports with backend SQL and Configuration of database query with BIRT (Business Intelligence and
Reporting Tools) for MID (Med impact Direct) customers.
• Supporting deployment activities on staging and production environments.
• User administration.
• Providing 24*7 support to end users. Acting as the first line support and analyze the incident, categorize them
based on defined parameter and queue them in OTRS tool.
• Sharing the installation documents with new registered customers and help them in installing and configuring
LI application for UIC (International Union of Railways, Europe) customers.
• Installation, configuration, Troubleshooting, Performance Tuning, and deploying applications in production
environment (windows and Linux) of JBoss along with Java and MySQL.
• Preparing monthly application operation reports and Trend analysis reports.

Skills
Databases: SQL, MYSQL and Basics of Mongo DB
Servers: Win 2012, Win 2012 R2
Networking Skills: Basic networking skills
Browsers: Google Chrome, Internet Explorer, Microsoft Edge, and Mozilla Firefox
Tools: ServiceNow (CSA Certified), JIRA, OTRS, Postman, Obsidian, Filezilla, ACHViewer, Papertrail, MS-Office

Education
M. Tech (Computer Science) | Kurukshetra University | 70%
B. Tech (Information Technology) | Kurukshetra University | 78%
Senior Secondary (Non-Medical) | CBSE Board | 82.60%
Matriculation | HBSE Board | 80.01%

Achievements

• ABOVE & BEYOND award given by FIS in appreciation of outstanding contribution towards work.
• Certified System Administrator (CSA) in August 2022.
• Awarded as Star of the month by Finxera in October 2019.
• Topper of the class in B-Tech 6th Semester and 2nd topper of class in overall degree.

Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for
the correctness of the above-mentioned particulars.

Place: Mohali Baljinder Singh

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