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Letter of Complaint OL

Oksana Lysa wrote a letter of complaint to the manager of Navan Shopping Center's complaints department. She purchased a Dell X13 laptop from their Argos store on August 4th, 2023 for €930. Since purchasing it, the laptop has experienced numerous problems including short battery life, frequent crashing, Wi-Fi issues, and low performance despite meeting system requirements. Her attempts to resolve the issues through customer support were unsatisfactory. She visited the Argos store and was told the problem was with Dell, which is unacceptable as the store sold her the laptop. She requests a refund or replacement, or will contact the Competition and Consumer Protection Commission.

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346 views1 page

Letter of Complaint OL

Oksana Lysa wrote a letter of complaint to the manager of Navan Shopping Center's complaints department. She purchased a Dell X13 laptop from their Argos store on August 4th, 2023 for €930. Since purchasing it, the laptop has experienced numerous problems including short battery life, frequent crashing, Wi-Fi issues, and low performance despite meeting system requirements. Her attempts to resolve the issues through customer support were unsatisfactory. She visited the Argos store and was told the problem was with Dell, which is unacceptable as the store sold her the laptop. She requests a refund or replacement, or will contact the Competition and Consumer Protection Commission.

Uploaded by

Oksana Lysa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Letter of Complaint

83 Beechmount Vale,
Navan,
Co. Meath.
18/10/19
[email protected]
087-9304387
The Manager,
Complaints Department,
Navan Shopping Center,
Kennedy Rd,
Navan

Dear Sir/Madam,
I am writing to express my deep dissatisfaction with the laptop I purchased
from your Argos Store on 4th August 2023. The laptop's serial number is 3001100371311,
and the model is DELL X13.The laptop cost me €930.00 (photocopy of my receipt is
included). Since purchasing this laptop there have been numerous problems with it, such as
battery life, crashing and Wi-Fi problems.
I originally got this laptop as it was recommended as a good computer for students. But
since I purchased the laptop, I have been experiencing persistent issues that have
significantly hampered my ability to use it effectively. These issues include, but are not
limited to, frequent and unexpected system crashes, which happen when the laptop is hot.
The laptop has a low and unresponsive performance, despite being well within the system
requirements as it has an i7 processor. The battery life is also falling drastically short of the
promised specifications as the computer only last one hour without it being plugged in.
There are connectivity problems, particularly with Wi-Fi and Bluetooth. I have made several
attempts to resolve these problems through your customer support hotline, but the
responses I received have not been satisfactory. I talked to one support assistant, Mary O’
Brien, on the 5th of September, and she told me to return the laptop to the Argos branch
where I originally bought it. In some instances, I was advised to perform system updates or
troubleshooting steps that did not resolve the issues. Finally, on the 12th of September I
visited your Argos branch in Navan Shopping Centre, where I bought the laptop. I was told
by a customer support agent, Declan Finegan, that the problem was with Dell, and I should
ring their support helpline. This is unacceptable as you are the seller and the responsible for
this, as Under the ‘Sale of Goods and Supply of Services Act, 1980, goods should be: of
merchantable quality, as described or fit for its purpose or corresponding to sample.
This is unacceptable and I request a refund or replacement of the laptop with a new one. If
you do not comply, I will have no option but to contact the Competition and Consumer
Protection Commission and informthem about the matter. I am confident that, with your
prompt attention, we can reach a satisfactory resolution to this issue. You can contact me at
the above contact numbers.

Yours faithfully,
Oksana Lysa

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