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DC Training

The document outlines the course agenda for ManageEngine Desktop Central training. The training helps IT staff learn how to use Desktop Central to automate patch management, distribute software, inventory systems, manage licenses, access systems remotely, configure power settings, and more. The course agenda covers installation, patch management, software deployment, asset management, configurations, power management, securing USB devices, tools, reports, helpdesk integration, and audit functions.

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Raja Sekar
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© © All Rights Reserved
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Download as DOC, PDF, TXT or read online on Scribd
11 views

DC Training

The document outlines the course agenda for ManageEngine Desktop Central training. The training helps IT staff learn how to use Desktop Central to automate patch management, distribute software, inventory systems, manage licenses, access systems remotely, configure power settings, and more. The course agenda covers installation, patch management, software deployment, asset management, configurations, power management, securing USB devices, tools, reports, helpdesk integration, and audit functions.

Uploaded by

Raja Sekar
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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1

ManageEngine Desktop Central Training

 Course Objectives
 Who Should Attend
 Course Agenda

Course Objectives

Desktop Central training helps you IT staff learn the features offered by Desktop Central and
to make them effectively use them to its fullest potential. At the end of this course, you will
be able to use Desktop Central to:
 Automate Patch Management of both Microsoft and Non-Microsoft applications
 Distribute software applications to users and computers
 Inventory software and hardware details of the network computers
 Manage software license to ensure compliance and detect unauthorized software us-
age
 Access remote computers to view/troubleshoot
 Restrict USB device usage
 Define and deploy power settings and go green
 Configure windows desktop and applications

Who Should Attend

If you are an IT Manager, System Administrator, or an Operator, and have deployed Desktop
Central in your network, this training helps you learn the Systems Management options
available in Desktop Central and to take advantage of it in meeting your needs.

Course Agenda

Installation & Setup

 Installing Desktop Central


o System Requirements
o Installing the Server
 Configuring Desktop Central Server
o Configuring the Firewall
o Enabling Secure Communication
o User Administration
o Configuring Mail Server for email notifications
o Changing Server Ports, Communication mode, etc.

2
 Discovering the Domains
 Adding Domains/Workgroups
 Adding Computers to manage
 Adding Remote Offices
 Installing Distribution Servers
 Configuring Agent Settings
 Installing the Agent in Client Computers
o From the Console
o Using Windows GPO
o Using Script
o Manually
 Configuring Firewall in Client Computers
o Enable Automatic Configuration
o Configure Manually
o Ports to be opened in the Firewall
 Verifying Agent Installation Status

Patch Management

 Patch Management Workflow


 Setting up Patch Management
o Configure Proxy
o Define System Health Policy
 Update Patch Database
o Includes latest patch database
 Synchronize patch database periodically
o Update manually
o Schedule periodic updates
 Identify Missing Patches
 Install Missing Patches
o Install a patch to all the required systems
o Install all the missing patches to a computer
 Define automatic patch deployment
 Exclude patches from being reported as missing
 Schedule Patch Deployment
 Verify the status of Patch Deployment
 Patch Management Reports
o Vulnerable Systems
o Vulnerable Patches
o Latest Patches
 Patch Management Alerts
o Notify when a task is complete

3
Software Deployment

 Setting up Software Deployment


o Creating a Network Share
 Adding Software Packages
o MSI Packages
o EXE Packages
 Deploying the Software
o Scheduling Deployment
o Perform Pre- and Post- installation tasks
 Verifying the status of deployment

Asset Management

 Scan for Assets


o Scan Manually
o Schedule Periodic Scan
 Configure Email Alerts
 Manage Software Licenses
o Group Similar Software
 Configure Prohibited Software
 Inventory Reports
o Software Reports
o Hardware Reports
o License Compliance Reports
o Create Custom Reports

Configurations

 Understanding User and Computer Configurations


 Understanding Configuration States
 Using Configuration Templates
 Using Collections
 Some Important Configurations
o Securing USB Devices
o Applying Security Policies
o File Folder Operations
o User & Group Management
 Configuration Status Report

4
Green IT – Power Management

 Define and Apply Power Schemes


 Shutdown Remote Computers
o Shutdown Manually
o Scheduled Shutdown
 Shutdown
 Lock Computer
 Standby
 Hibernate
 Shutdown computers in specific Custom Groups
 Wake up Remote Computers
o Manually
o Scheduled Wake up
 Power Management Report

Securing USB Devices

 Enable/ Disable USB Devices


 User Level / Computer Level
o Mouse
o Disk Drive
o CD ROM
o Portable Devices
o Floppy Disk
o Bluetooth
o Image
o Printer
o Modem

Tools

 Remote Control
o Settings
 Ports used for Remote Control
 Prompt for User Confirmation
 Log connection reasons
 Mode of Communication
o Viewing Remote Desktop
 Disable Remote keyboard and mouse
 Hide desktop when being controlled remotely
 System Tools
o Scheduling Tasks
 Check Disk

5
 Clean Disk
 Disk Defragmentor

Reports

 Active Directory Reports


o Schedule Reports Update
o Email Reports
 User Logon Reports
o Enable User Logon Reporting
o View Logon History & Reports
 Create Custom Reports
 Create Custom Query Reports

HelpDesk

 Integration with any Help Desk Application


o Ticketing
o Alerts
 Integration with ManageEngine ServiceDesk Plus
o Asset Data

Audit

 Audit Actions performed using Desktop Central


o Remote Control Operations
o Inventory Alerts

Miscellaneous Configurations / Settings

 Creating Custom User / Computer Groups


 Personalizing Web Console
 Schedule Database Backup

Signup for the Classroom Training, or book for an Onsite Training now!

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