Singlife App –

Group Claims Features

Updated as of January 2024

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 Disclaimer

The material is prepared strictly for internal circulation for use by participating
distributors and/or its representatives in related roles and any dissemination, copying or
circulation in any form to any other third party is strictly prohibited. Although the
information contained herein are believed to be accurate, no warranty or representation
is made to its correctness, completeness or accuracy.

Any use of, or reliance on, the contents of this document shall be at your own risk.
Singapore Life Ltd. accepts no liability whatsoever, including any direct, indirect or
consequential loss arising from or in connection with the use of or reliance on this
document or its content. The information in this presentation shall not be reproduced in
whole or in part without the prior written consent of Singapore Life Ltd.

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 Migration of ClaimConnect Features to Singlife App and MySinglife
Portal

Claims features available

• Submit A Claim
• Claim History
• My Health Cards
• Find A Clinic
• LOG/Pre-Admission
• Plan Entitlement
• Balance Entitlement

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 Manage your group insurance
Singlife App claims easily and conveniently.

Group Claims Features

Introduction
Scan the QR code to download
the Singlife App today or visit
Apple App Store or Google Play
Store in your device to
download it now.

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 Registration using MySinglife
portal

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 Registration

Registration can only be in MySinglife portal and is required only if you do not have an existing MySinglife account, you can log
in with your existing credential to see the new Group Claim features if you already have an existing account.

Visit https://mysinglife.singlife.com/account/login for registration

For user with existing

MySinglife account,
you can log in with
email or SingPass.

For new MySinglife

portal user, click on
“Create an account”

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 Registration

Input your
NRIC/FIN/Passport No.
and Date of Birth as per
your employment record,
click “Next”

If you have an existing

account, you will see this
message. Please log in
using your existing
credential or SingPass.

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 Registration

If you do not have an

existing MySinglife
account, you will see this
page for you to confirm
your particulars.

If you do not have an existing

MySinglife account and have
multiple group policies coverage
with us, you will see this page
and you may select the preferred
contact detail for account
creation

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 Registration

Click on “I want to edit my

contact details” if you want to
update the contact detail for
MySinglife account creation. If
you are holding a passport no.,
you will not be able to see this
option. Please contact us to
update your contact detail.

Update of the contact detail is

only for MySinglife account
creation purpose, it will not
impact your contact detail e.g.
Updating of contact detail will email address for receiving
require Singpass verification. claims notification.

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 Registration

Click on “Submit” once you

have confirmed your
particulars.

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 Registration

You will then be re-

directed to this page to set
You will receive the up the security methods
welcome email, click on
“Confirm Email Address”
to proceed. Note that the
link expires in 7 days.

Click on Password “Set up”.

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 Registration

You are all set and

ready to log in to
Click on “Next” after set up MySinglife portal to
your password. access the claims
features

You will receive a

code via SMS, input
the code and click on
“Verify”

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 Log In to Singlife App

2. If you have register

via MySinglife portal,
please use the same
email address and
password to login. And
1. Tab on “Log in” if you are an existing
Singlife App user, you
may login with your
mobile number.

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 Forgot Password

3. There will be an
email sent to you,
please follow the
2. Enter your email
instruction to reset
address that you
your password.
used for registration
in MySinglife portal.

1. To reset your
password, tab on
“Forgot Password”.

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 Exploring Group Claim Feature
in Singlife App

Submit a Claim

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 Submit a Claim

2. Click on “Submit a
Claim”

1. Click on “Services”

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 Submit a Claim

What is the right claim type to choose?

 Dental = All kinds of dental claims (only available if policy is
eligible for Dental Reimbursement benefit).

 Outpatient = All outpatient visits to a GP or specialist,

expenses incurred for a diagnostic test, pre/post
hospitalisation visits following an admission/surgery
(for pre/post hospitalisation claim, click at the “Yes” check box in “Is this claim
related to a previous hospitalisation stay or surgery? (Optional)” section then
input in the Admission date and Discharge date.)

 Inpatient = Hospitalisation, Day surgery,

Cancer/kidney treatment.

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 Submit an Inpatient Claim

2. Click on documents
hyperlink to find out what are
the supporting document
required.
1. Click on “Inpatient”

3. Click on “Get started”

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 Submit an Inpatient Claim

4. Select the Please select the exact

claimant clinic/hospital as per
your invoice. If you are
unable to locate it,
please key “Others” in
the search field and
select the provider
based on your visit
type.

5. Fill up the details

required. Those marked
with * are mandatory
fields

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 Submit an Inpatient Claim

Please select the nature of surgery 6. Upload the document required by 7. You can update your bank account by clicking
if there was a surgery performed clicking on “Attach file”. Those without on “Edit”. If the payee arrangement is to the
during the hospitalization. “(Optional)” are mandatory document Company, this page will not be available.
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 Submit an Inpatient Claim

8. Agree with the terms and

conditions by ticking the box.

9. Click on “Submit my Claim”

to proceed. Otherwise, click on
“Save as Draft” to continue
your submission later.

Member can view “View

submitted claim” to access the
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 Submit an Outpatient Claim

2. Click on documents
hyperlink to find out what are
the supporting document
required.

1. Click on 3. Click on “Get started”

“Outpatient”

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 Submit an Outpatient Claim

Please tick “Yes” if only when

you are submitting a Wellness
Benefit claim eg. Vaccination or
Routine Health Checkup.
Upon checking the box, there
will only be Wellness providers
available for selection in the
Clinic/Hospital dropdown. If the
box is not checked then the
usual clinics/hospital listing will
be available in the dropdown.

If you have self paid the panel

GP visit due to access is not
ready or our application is
4. Select the down, please submit the claim
claimant via MySinglife App and select
the clinic as “Panel-No Card”.
Please upload the supporting
document/screenshot, or
provide the details at
“Anything else to add?
(optional)” field for our further
investigation and assessment.

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 Submit an Outpatient Claim

Please tick “Yes” if you are 6. Upload the document 7. You can update your bank account by
submitting a pre/post required by clicking on “Attach clicking on “Edit”. If the payee
hospitalization claim. file”. Those without “(Optional)” arrangement is to the Company, this page
are mandatory document will not be available.
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 Submit an Outpatient Claim

8. Agree with the terms

and conditions by ticking
the box.

9. Click on “Submit my
Claim” to proceed.
Otherwise, click on “Save
as Draft” to continue your
submission later.

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 Draft Claim

3. You will be able to

locate the draft claim in
“Continue Draft Claims”

1. Click on “Save as 2. You can name the draft

Draft” and click on “Save as
Draft” to proceed
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 Exploring Group Claim Feature
in Singlife App

Claim History

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 Claim History

2. Click on “Claim
History”

1. Click on “Services”

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 Claim History

4. Click on “Claim
Details” to see the
detail of the
submission.

3. Click on “View
Details” on the case
that you like to view
the detail.

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 Claim History

5. You can scroll down

to the bottom of the
page to retrieve the
submitted document.

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 Claim History - Filter

1. Click on
“Filter”

2. You can filter by

Claimant, Year and
Status. Click “Apply”
after selecting the
filters

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 Claim History – Reviewing Status with Additional Document Required

You will receive an email or

mail notification on the
outstanding requirement,
click on “Provide more
information” to view and
provide the requested
document/information.

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 Claim History – Reviewing Status with Additional Document Required

You will see the

documents or
information
required.

You can see the

additional
remarks by our
claim assessor
on the detail of
requirement.

You may upload the

requested document or
input the information in
“Add details here”

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 Claim History – Approved and Reviewing Status

For approved For claim that is

claim, you will being processed,
see this you will see this
message. message.

You can
download the
settlement letter.

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 Exploring Group Claim Feature
in Singlife App

Letter of Guarantee / Pre-Admission Request

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 Letter of Guarantee / Pre-Admission Request

2. Click on “LOG/Pre-Adm”
1. Click on “Services”
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 Letter of Guarantee / Pre-Admission Request

In the “New Request”

section, there is this “Call
our 24/7 hotline” which will
display the hotline that you
can call to request for the
LOG or Pre-Admission.

If your policy have

Outpatient panel cashless
facility with us, you will be
able see another option
“Visit clinic / hospital in
person” where there is a
shortcut button to the “Find
a Clinic” feature.
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 Letter of Guarantee / Pre-Admission Request

You can download a

copy of the certificate.

You can filter the case

by status, year or life
assured to search for
specific case.

In “History” tab, you can You can click on “View

view the list of LOG and Pre- Details” to see more detail
Admission requests. on a specified case.
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 Exploring Group Claim Feature
in Singlife App

My Health Cards

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 My Health Cards

2. Click on “My Health

Cards”

1. Click on “Services”

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 My Health Cards

You can click on the

arrow icon to see
more detail

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 My Health Cards

You can click on the

spouse/dependent
name to see their
eCard

For
spouse/dependent
eCard, member can
click on “Share
card” to send the
eCard image to
another member.

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 Exploring Group Claim Feature
in Singlife App

Find a Clinic

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 Find a Clinic

1. Click on “Services”

2. Click on “Find a
Clinic”
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 Find a Clinic

You can search for

clinics using the clinic
name, postal code or
address.

Click on “Allow While

Using App” to enable the
app to access the Location
of your device to provide a Click on the arrow icon to
more accurate distance see the more detail of the
between you and the clinic like operating hours
clinic. and the address.
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 Find a Clinic

In the “Closed Clinics” tab,

you can see the list of
clinics that are currently
closed.

Click on the address to

open the location of the
clinic in your preferred
map app.

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 Find a Clinic

You can click on the

heart icon to add in the
clinic into the Favorites
list and click on the
heart icon again to
remove clinic from the
Favourites.
You can click on the
heart icon to access the
list of clinics added into
Favourites

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 Exploring Group Claim Feature
in Singlife App

Plan and Balance Entitlement

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 Plan and Balance Entitlement

Tab “Insure” on the

bottom panel and tab
“Employee Benefits”

Tab “View details” to

access Plan and
Balance Entitlement
features

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 Plan and Balance Entitlement

Tab on the insured name

to change to dependent
or spouse detail

Click on “+” icon

to view the plan
entitlement of
your medical or
dental plan
coverage.

Click on “+” icon

to view the
balance
entitlement of
your medical or
dental plan.

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 Plan and Balance Entitlement
Expanded view of plan and balance entitlement

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 Technical Support

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 Technical Support

Do reach out if you need further assistance with Singlife app and Group Claim features.

Helpdesk Singapore
1800 827 9955

Helpdesk Overseas
+65 6827 9955

Email
[email protected]

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