D 32181 (Pages : 3) Name...

Reg. No-----.
FIRST SEMESTER (CUCBCSS_UG) DEGREE EXAMINATION
NOVEMBER 2022
B.Com.

BCM 18 OI-BUSINESS MANAGEMENT

(2017 and 2018 Admissions)

Time : Three Hours Maximum : 80 Marks

Part A
Answer altl questions.
Each question carries 7 mark-

Fill in the blanks :

1 reduces the burden of executives.

2, The act of stimulating someone to take a desired course of action is known as

3. The social system thought was professed by

4. When more salary is given, it is incentive.

5. means telling people what to do and see that they do it in the possible manner.

Choose the corect answer :

6. Scientific management is developed by :

(a) Henry Fayol. (b) Peter Drucker.

(c) F W TaYlor. (d) Philip Kotler.

7. Chain of cbmmand means :

(a) An order. (b) Plan ofwho report to whom-

(c) Decree. (d) Directive.

8. Total quality management should be :

(a) Product oriented. (b) Customer oriented.

(c) Industry oriented. (d) All of the above.

T\rrn over
 2 D 32181

9. Which function is regarded as the essence of management ?

(a) Coordinating. (b) Plenning.

(c) Staffing. (d) Directing.
10. How many principles of ma-nagement were given by Henry Fayol ?

(a) L2. (b) 13.

b) 22. (d) 14.

(10x1=10marks)
Part B (Short Ansver Questions)
Answer ony eigfut qucstions.
Each question corrics 2 morks,

11. Describe business ethics.

12. Describe the limitations ofcontrol.

13. What is vertical co-ordination ?

14. What is mrnagement by participation ?

15. What do you mean by delegation ?

16. Explain planning premisss.

17. What do you mean by organisation manual ?

18. What is span of management ?

19. What do you meaa by quality circle ?

20. What do you mean by grapevine ?

(8x2=166*1";
Part C
Answer any six questinns.
Ea.ch question caties 4 tnarhs-

21. Explain the process of MBO

22. What are the elements of communication ?

23. Explaia the nature of control.

 3 D 32181

24. Briefly explain the steps involved in planning process'

25. Explain the assumptions of Theory Y.

26. Describe the ar€uments against business ethics.

27 . What are the methods of departmentation ?

28. What are the features of co-ordination ?

(6x4=24marks)

Part D
Answer orty hrc questiDns.
Eorh qucstinn cotrics 15 mnrks-

29. what do you nean by communication ? Explain the prrrcess ed barriers of communication.

30. what is social responsibility of management ? Explain arguments for and against social
responsibilitY.

3 1 . Discuss the social responsibility of business towards different sections of society.

(2 x 15 = 30 marks)
 F TRST SENIES,IER B. COM/BBA DE GREE EXAMINATION

(cucBCSS-UG)

B Com

BCM 1B 01- BUSINESS IvIANAGEMENT

I . Delegation
2. Motivation
3. Max Weber
4. Monetary
5. Directing.
6. (c)FWTaylor
7. (b) plan of who report to whom
B. (b) cultomer oriented
9 (a) co-ordinating
10. (d) 14
I1. Business ethics refers tfr ?. \.1- oi norai r,alLtes or Standards or nOImS i{hiCh gOtrem the
aclililtes of a business iaai-i.
12 Lirrritations of control
o Iufluence cf exten'ial iacto;s
Abseace of Farit:i sla-nirris
"
u Difficulty in fixing responsibility
.
Expensive Process
OPposition frorn subordinates
"
13. Vertical co-ordination refers to the co-ordination betrveen different levels of management
hierarchy.
14. Management by exception rneans that inanagement should not concentrate on things of
minor nature rather it should involve when there are exceffions. If the things are
happening as per the decided standard, rhere is no need to inform the top management.
Top management must be informed if there are significant deviations betw'een the
standards and actual performance.
15. Delegation is the entrustiaefit of responsibiliq., a-nd authoriq/ to another and the creation of
accoruitabiliil fcr perfoi-mance.
i5. Planning premises are th.e anticipated e .rll'onments in w'hich plans are expected. to
operate. They include assutnptiorr and tbrecast of future.
17. Organisation manual is an authoritative guide to the company's organization. It consists
of records of top management decisions, standard practices atld procedures and the
description of various jobs. It set dowlr all the details of the organization, its objectives
and policies, authorities, duttes and responsibilities of each udt'
18. Span of management refers to optimum number of subordinates that a manager can
manage or control effectively.

--
Y
19. Quality circle is a small group of employees in the same uork area or doing a similar 4,pe
of work who voluntarily meet reguiarly for about an horir ei,e.ry-. week to identifo, anall,se
and resolve work related probierrrs, leading to impror,6mg111 in their quality performance
and enrichment of theit work life.
20. Infonnal communication is called grapevine. It does not follow line of authoriry.
It exists
outside formal channel.
2 I . Steps in IvIBO process
. Setting objectives at the top
r Ciari& organisational role
o Setting subordinate objectiles
o Recycling objectives
o fisti6n planning
.
Periodic performance review
o
Final appraisal
22. Elements of communication
i.
Communicator
ii.
Communicate
iii. Message
iv. Channel
v. Response

23. NatLr:e oi control

o Continuous process
r Universal
o For-ward looking
o DYnamis P1ssg5.
. lnvolves measurement
o Inlluence process
o Corrective action
e A managerial function
o Rerriew of past
24. Planning process
1) Arvareoess ol opportunities
2) Establishrnent of objecirres
3) Establishment of planning premises
4) Developing altemative course of action
5) Evaluafion of altematives
. 6) Selection ofthe best altemative
7) Formulation of derivative plan
8) Determination of sequence of activities
9) Execution of plans
7 10) Evaluatron
of plans
25. Assumptions oftheory y
i' The. average human being does not inherently disrike r,vork. He can view work
as natural or enjoyable as rest or play.
' ii Employees urll exercise self riirection and self control in the attainment
of the
objectives to which rhey are coinmitted.
iii. Given proper *,'orking conditions, average person can leam
to accept and even
to seeli respomibility.
iv. cornnitment to objectives is a function of reward associated uith
their
acfuerrement.
v. All the people are capable of making inno'ati'e and creative decisions and the
decision making is not the sole province of the people in
management
positions.

26. Argrrments against ethics-

.
No separate ethics for bustness
r
Need ol competent executives
.
Realities of situation
r
Functional challenge
.
High cosr'
a
Eihicai diierna
27. Methods of departmentation-
i . Depafimefltatron b; fi.:nctiorr
2. D;:patlrr,e'nlation b=i oroih,rct
3. Departrnentation by customer
4. Deparhnentation by process
5. Deparlmentation b1r territory
6. Departmentation by nurabers
7. Departmentation by time
8. Cornposite departrnentation

28. Features of coordination

o Not a separate function of rnanagement
o Managerial responsibility
o Provides u-nity of action
o Necessar], to all lei,els oi organisation
o Relevant of group efforts
o Continuous and dynamic process.

29. commurucation refers to the exchange of ideas, feelings, emotions, knowledge and
information between two or more persons.
Process af comrnunication
o Sender
c Encoding

3
 o Message
o Transmission of message
o Decoding
o Receiver
o Feedback

Barriers to communication

o Linguistic Barriers.
o PsychologicaiBarriers.
o Etnotional Barriers.
o Physical Barriers.
o Cultural Barriers.
o Organisational Structure Barriers.
o Attitude Barriers.
o Percepion Beriers.

is the obligation of the decision maker to take actions

30. Corporate social responsibility
*,hich protect and imprcve the ..velfare of the socie$ as a rvhole along with their own
hterest.
Argumerrts for social responsibilitv:- business is a creation of society- long tenn
rnterest of business- moral jusdfication-social-cultural norms-useful to o*ners
lrterest
Arguments against social responsrbilit_v:- divertilg from business objectives- increase
iu profit-influence social setup lack of understanding- lack of accountability
31. Responsibilities of managernent
i) Towardsshareholders
2) Towards employees
3) To customers
4) Towards goveminent
5) Towards comrnumtY

I a h-