Model Curriculum

QP Name: Assistant Installation Computing And Peripherals

QP Code: ELE/Q4609

QP Version: 3.0

NSQF Level: 3

Model Curriculum Version: 1.0

Electronic Sector Skill Council of India || 155, 2nd Floor, ESC House, Okhla Industrial Area - Phase 3,
New Delhi – 110020

1|Electronic Sector Skill Council of India

 Table of Contents

Training Parameters ................................................................................................................................ 3

Program Overview .................................................................................................................................. 4
Training Outcomes .............................................................................................................................. 4
Compulsory Modules .......................................................................................................................... 4
Module Details ........................................................................................................................................ 5
Module 1: Introduction the role of Assistant Installation Technician Computing And Peripherals .. 5
Module 2: Engage with customers for IT hardware service..............................................................6
Module 3: Install, configure and setup hardware system.................................................................8
Module 4: Soft Skills and Work Ethics..............................................................................................10
Module 5: Basic Health and Safety Practices ..................................................................................11
Module 6: On-the-Job Training........................................................................................................12
Annexure ............................................................................................................................................... 13
Trainer Requirements ....................................................................................................................... 13
Assessor Requirements ..................................................................................................................... 14
Assessment Strategy ......................................................................................................................... 15
References ............................................................................................................................................ 16
Glossary ............................................................................................................................................. 16
Acronyms and Abbreviations ............................................................................................................ 17

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 Training Parameters

Sector Electronics

Sub-Sector Consumer Electronics & IT Hardware

Occupation After Sales Service

Country India

NSQF Level 3

Aligned to NCO/ISCO/ISIC Code NCO-2004/NIL

Minimum Educational Qualification and 8th class with 2 years of relevant experience
Experience OR
10th class with 6 months of relevant experience
OR
2 years ITI (after 8th)
OR
Certificate of NSQC Level-2 in domain of (Repair and
Maintenance of Computing & peripherals) with 2 years of
relevant experience
Pre-Requisite License or Training NA

Minimum Job Entry Age 18 Years

Last Reviewed On 31/03/2022

Next Review Date 02/08/2025

NSQC Approval Date 31/03/2022

QP Version 3.0

Model Curriculum Creation Date 31/03/2022

Model Curriculum Valid Up to Date 02/08/2025

Model Curriculum Version 1.0

<
Minimum Duration of the Course 420 Hours

Maximum Duration of the Course 420 Hours

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 Program Overview
This section summarizes the end objectives of the program along with its duration.

Training Outcomes
At the end of the program, the learner should have acquired the listed knowledge and skills.

 Build interpersonal relationships, and have a customer centric approach.

 Work with office package for reporting and documentation – MS- Word, Excel, PowerPoint.
 Attend field calls from client and handle complaints for system troubleshooting and repairs.
 Install and configure the networking, servers and storage systems.
 Interact and coordinate with the supervisor and colleagues etc.
 Follow safe and healthy work practices.

Compulsory Modules
The table lists the modules and their duration corresponding to the Compulsory NOS of the QP.

NOS and Module Details Theory Practical On-the-Job On-the-Job Total

Duration Duration Training Training Duration
Duration Duration
(Mandatory) (Recommended)
Bridge Module
Module 1: Introduction to the
role of Assistant Installation 8:00 0:00 - - 8:00
Computing And Peripherals
ELE/N4601 - Engage with 40:00 77:00 45:00 162:00
customers for IT hardware
service
NOS Version No. 1.0
NSQF Level 3
Module 2: Engage with 40:00 77:00 45:00 162:00
customers for IT hardware
service
ELE/N4602 - Install, configure 40:00 85:00 45:00 170:00
and setup hardware system
NOS Version No. 1.0
NSQF Level 3
Module 3: Install, configure 40:00 85:00 45:00 170:00
and setup hardware system
ELE/N9972 – Work Effectively 16:00 24:00 0:00 - 40:00
at the Workplace
NOS Version No. 2.0
NSQF Level 3
Module 4: Soft Skills and Work 16:00 24:00 0:00 - 40:00
Ethics
ELE/N1003 – Apply Health and 16:00 24:00 0:00 - 40:00
Safety Practices at the
Workplace
NOS Version No. 2.0
NSQF Level 3
Module 5: Basic Health and 16:00 24:00 0:00 - 40:00
Safety Practices
Total Duration 120:00 210:00 90:00 420:00

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 Module Details

Module 1: Introduction to the role of Assistant Installation Technician Computing

And Peripherals
Bridge module

Terminal Outcomes:
 List the role and responsibilities of an Assistant Installation Technician Computing And
Peripherals.

Duration: 8:00 Duration: 0:00

Theory – Key Learning Outcomes Practical – Key Learning Outcomes
• Describe the size and scope of the
electronics industry and its various sub-
sectors.
• Discuss the various opportunities for an
Assistant Installation Technician Computing
And Peripherals in the industry.
• Define the basics of electronics and related
concepts.
• Discuss the role and responsibilities of an
Assistant Installation Technician Computing
And Peripherals.
• Discuss organisational policies on incentives,
delivery standards, personnel management
and public relations (PR).
Classroom Aids:
Laptop, white board, marker, projector
Tools, Equipment and Other Requirements
NA

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Module 2: Engage with customers for IT hardware service
Mapped to ELE/N4601, v1.0

Terminal Outcomes:

 Interact with the customer prior to visit.

 Identify customer's requirements and suggest possible solutions.

Duration: 40:00 Duration: 77:00

Theory – Key Learning Outcomes Practical – Key Learning Outcomes

• Describe behavioural etiquettes need to • Demonstrate organisational procedure of

follow while interacting with customers. calling customer based on inputs logged
• Discuss ways to greet and listen customer into customer care.
on a call. • Show how to greet the customer and listen
• Discuss need of feedback from the to their problem attentively
customers on completion of work. • Show how to fix the visit and confirm
• Discuss ways to identify customer related details from the customer.
requirements related computer system • Show how to collect feedback from the
installation. customers on completion of work.
• List companys products and recurring • Apply appropriate ways to identify
problems reported. customer requirements for placement of
• Describe basic electronics of system system during and after installation.
hardware. • Apply appropriate ways to inform customer
• Elaborate functions of electrical and about the replacement or repair process.
mechanical parts/ modules. • Show how to enquire about warranty
• List precautions to be taken while handling coverage.
field calls and dealing with customers. • Apply appropriate ways to educate
• Describe open and close-ended questions. customer about other useful products and
• List common problems occur to customer annual maintenance contract.
and possible solutions for them. • Show how to explain the customers on
• Discuss the importance of customer time taken, repair process and possible
approval prior to service. cost for the service or inclusion under
• Describe Service Level Agreement (SLA) warranty and take customers approval on
and its importance. it.
• Discuss the relevant reference sheets, • Apply appropriate ways to summarise
manuals and documents need to carry in the customer about the problem(s), actions
field. taken and the cost associated and retain a
• Discuss the need of maintaining no repeat
copy.
or second escalation from customer.
• Show how to provide appropriate invoice
for any purchase of module or parts by
customer.
• Apply appropriate ways to assess the
problem, suggest appropriate solutions
and offer the right service as per customers
requirements.
Classroom Aids:
Whiteboard, marker pen, computer or laptop attached to LCD projector, scanner, computer
speakers

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Tools, Equipment and Other Requirements
Cable, Crimping Tool, Desktop, Digital Multimeter, Dot Matrix Printer, ESD Gloves, Ink Jet Printer,
Insulation Tape, LanTester, Laptop, Lead Solder, Motherboard Diagnoser, Multi-Function Laser
Printer, Network Switch, Post Cards, Router, Scanner, Screw Driver Set, Soldering Flux, Soldering
Iron, job sheets, report formats

Module 3: Install, configure and setup hardware system

Mapped to ELE/N4602, v1.0

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Terminal Outcomes:
 Install and configure the computing peripherals in the system as per SOP.
 Setup the computing peripherals in the system as per SOP.
Duration: 40:00 Duration: 85:00

Theory – Key Learning Outcomes Practical – Key Learning Outcomes

• Describe the standard procedure as • Demonstrate standard operating

documented by the Mobile Phone brand procedure to use tools and equipment
for each model required during installation process.
• Discuss need of checking site conditions • Show how to check and ensure any tailor-
prior to work. made programs required by the customer
• List the steps to be performed for • Demonstrate organisational procedure of
installation of new computer. opening the new product and connecting
• Discuss ways to handle hardware modules all the hardware devices of desktop
such as PCB with ESD standards. computer or laptop.
• Discuss the need of maintaining zero- • Demonstrate standard operating
material defect during material handling procedure for installation of each model of
by following standard operating hardware devices.
procedure. • Show how to place the system at a location
• List various computing peripheral available as preferred by customer and install the
in market. hardware / devices as per standard
• List the steps to be performed for operating procedure.
connecting the peripheral devices with the • Show how to connect and install the
system. peripheral devices with the system as per
• List the steps to be performed for the standard procedure and according to
installation of the operating system and customer requirements.
appropriate software in the system. • Perform steps to install the operating
• List the steps to be performed for checking system and appropriate software in the
the functionality of system, peripherals and system as per customer preference.
applications after installation. • Show how to check the functionality of
• Discuss the importance of completing the system, peripherals and applications.
installation within the agreed Turn Around • Show how to complete the call closure in
Time (TAT). single visit and complete the task with the
quality benchmark of the company.
• Show how to document the work
completed on the company ERP software
for tracking and future references.
Classroom Aids:
Whiteboard, marker pen, computer or laptop attached to LCD projector, scanner, computer
speakers

Tools, Equipment and Other Requirements

Cable, Crimping Tool, Desktop, Digital Multimeter, Dot Matrix Printer, ESD Gloves, Ink Jet Printer,
Insulation Tape, LanTester, Laptop, Lead Solder, Motherboard Diagnoser, Multi-Function Laser
Printer, Network Switch, Post Cards, Router, Scanner, Screw Driver Set, Soldering Flux, Soldering
Iron, job sheets, report formats

8|Electronic Sector Skill Council of India

Module 4: Soft Skills and Work Ethics
Mapped to ELE/N9972, v2.0

Terminal Outcomes:
 Work effectively at the workplace.
 Implement the practices related to gender and PwD sensitization.
9|Electronic Sector Skill Council of India
 Duration: 16:00 Duration: 24:00
Theory – Key Learning Outcomes Practical – Key Learning Outcomes
• State the importance of work ethics and • Develop a sample plan to achieve
workplace etiquette organisational goals and targets.
• State the importance of effective • Create a sample feedback form to obtain
communication and interpersonal skills. feedback from customers, colleagues etc.
• Explain ways to maintain discipline at the • Roleplay to demonstrate the use of
workplace. professional language and behaviour that is
• Discuss the common reasons for respectful of PwD and all genders.
interpersonal conflict and ways of • Apply organisational protocol on data
managing them effectively. confidentiality and sharing only with the
• Discuss the importance of following authorised personnel.
organisational guidelines for dress code,
time schedules, language usage and other
behavioural aspects.
• Explain the importance of working as per
the workflow of the organisation to receive
instructions and report problems.
• Explain the importance of conveying
information/instructions as per defined
protocols to the authorised persons/team
members.
• Explain the common workplace guidelines
and legal requirements on non-disclosure
and confidentiality of business-sensitive
information.
• Describe the process of reporting
grievances and unethical conduct such
data breach, sexual harassment at the
workplace, etc.
• Explain the concept and importance of
gender sensitivity and equality.
• Discuss ways to create sensitivity for
different genders and Persons with
Disabilities (PwD).
• Discuss ways of dealing with
Classroom Aids
Training kit (Trainer guide, Presentations), White board, Marker, projector, laptop, flipchart.

Tools, Equipment and Other Requirements

Sample of escalation matrix, organisation structure.

Module 5: Basic Health and Safety Practices

Mapped to ELE/N1003, v2.0

Terminal Outcomes:
 Apply health and safety practices at the workplace.
Duration: 16:00 Duration: 24:00
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 Theory – Key Learning Outcomes Practical – Key Learning Outcomes
• Discuss job-site hazards, risks and • Demonstrate the use of protective
accidents. equipment suitable as per tasks and work
• Explain the organizational safety conditions.
procedures for maintaining electrical • Prepare a report to inform the relevant
safety, handling tools and hazardous authorities about any abnormal
materials. situation/behaviour of any
• Elaborate electronic waste disposal equipment/system.
procedures. • Administer first aid in case of a minor
• Describe the process of disposal of accident.
hazardous waste • Demonstrate the steps to free a person
• List the name and location of concerned from electrocution safely.
people, documents and equipment for • Administer Cardiopulmonary Resuscitation
maintaining health and safety in the (CPR).
workplace. • Demonstrate the application of defined
• Describe how to interpret warning signs emergency procedures such as raising
while accessing sensitive work areas. alarm, safe/efficient, evacuation, moving
• Explain the importance of good injured people, etc.
housekeeping. • Prepare a sample incident report.
• Describe the importance of maintaining • Use a fire extinguisher in case of a fire
appropriate postures while lifting heavy incident.
objects. • Demonstrate the correct method of lifting
• List the types of fire and fire extinguishers. and handling heavy objects.
• Explain the importance of efficient
utilisation of water, electricity and other
resources.
• List the common sources of pollution and
ways to minimize it.
• Describe the concept of waste
management and methods of disposing
hazardous waste.
• Explain various warning and safety signs.
• Describe different ways of preventing
accidents at the
Classroom Aids
Training kit (Trainer guide, Presentations), White board, Marker, projector, laptop, flipchart.
Tools, Equipment and Other Requirements
Personal Protection Equipment: safety glasses, head protection, rubber gloves, safety footwear,
warning signs and tapes, fire extinguisher, first aid kit, fire extinguishers and warning signs.

Module 6: On-the-Job Training

Mapped to Assistant Installation Technician Computing And Peripherals
Mandatory Duration: 90:00 Recommended Duration: 00:00
Location: On Site

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 Terminal Outcomes
1. Explain the fundamental concepts of electronics and electronics components
2. Interact with the customer prior to visit.
3. Identify customer's requirements and suggest possible solutions
4. Identify requirements for computing peripheral installation and setup
5. Make adjustments such as white balance adjustment, audio video tests, etc.
6. Install and configure the computing peripherals in the system
7. Setup the computing peripherals in the system
8. Interact and coordinate with supervisor and colleagues
9. Work as per the given timeline and quality standards
10. Maintain a safe, healthy and secure work environment

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 Annexure
Trainer Requirements

Trainer Prerequisites
Minimum Specialization Relevant Industry Training Remarks
Educational Experience Experience
Qualification Years Specialization Years Specialization

Diploma/ ITI Electronics 2 Computer and 1 Trainer

peripherals
installation

Trainer Certification
Domain Certification Platform Certification
“Assistant Installation Technician Computing “Trainer, MEP/Q2601, version 1.0”
And Peripherals, ELE/Q4609, version 3.0”. Minimum accepted score is 80%.
Minimum accepted score is 80%.

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Assessor Requirements

Assessor Prerequisites
Minimum Specialization Relevant Industry Training/Assessment Remarks
Educational Experience Experience
Qualification Years Specialization Years Specialization

Diploma/ ITI Electronics 3 Computer and 2 Assessor

peripherals
installation

Assessor Certification
Domain Certification Platform Certification
“Assistant Installation Technician Computing “Assessor, MEP/Q2701, version 1.0”
And Peripherals, ELE/Q4609, version 3.0”. Minimum accepted score is 80%.
Minimum accepted score is 80%.

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Assessment Strategy
1. Assessment System Overview:
 Batches assigned to the assessment agencies for conducting the assessment on
SDMS/SIP or email
 Assessment agencies send the assessment confirmation to VTP/TC looping SSC
 Assessment agency deploys the ToA certified Assessor for executing the assessment
 SSC monitors the assessment process & records

2. Testing Environment:
 Confirm that the centre is available at the same address as mentioned on SDMS or SIP
 Check the duration of the training.
 Check the Assessment Start and End time to be as 10 a.m. and 5 p.m.
 If the batch size is more than 30, then there should be 2 Assessors.
 Check that the allotted time to the candidates to complete Theory & Practical
Assessment is correct.
 Check the mode of assessment—Online (TAB/Computer) or Offline (OMR/PP).
 Confirm the number of TABs on the ground are correct to execute the Assessment
smoothly.
 Check the availability of the Lab Equipment for the particular Job Role.

3. Assessment Quality Assurance levels / Framework:

 Question papers created by the Subject Matter Experts (SME)
 Question papers created by the SME verified by the other subject Matter Experts
 Questions are mapped with NOS and PC
 Question papers are prepared considering that level 1 to 3 are for the unskilled &
semi-skilled individuals, and level 4 and above are for the skilled, supervisor & higher
management
 Assessor must be ToA certified & trainer must be ToT Certified
 Assessment agency must follow the assessment guidelines to conduct the assessment

4. Types of evidence or evidence-gathering protocol:

 Time-stamped & geotagged reporting of the assessor from assessment location
 Centre photographs with signboards and scheme specific branding
 Biometric or manual attendance sheet (stamped by TP) of the trainees during the
training period
 Time-stamped & geotagged assessment (Theory + Viva + Practical) photographs &
videos

5. Method of verification or validation:

 Surprise visit to the assessment location
 Random audit of the batch
 Random audit of any candidate

6. Method for assessment documentation, archiving, and access

 Hard copies of the documents are stored
 Soft copies of the documents & photographs of the assessment are uploaded /
accessed from Cloud Storage
 Soft copies of the documents & photographs of the assessment are stored in the Hard
Drives

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References
Glossary

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct subset
Sector
of the economy whose components share similar characteristics and
interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational Standards
Knowledge and Understanding (KU) they need to meet that standard
(OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria (PC) are statements that together specify the

Performance Criteria (PC)
standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications Pack (QP) other criteria required to perform a job role. A QP is assigned a unique
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

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 Knowledge and Understanding (KU) are statements which together
Knowledge and specify the technical, generic, professional and organisational specific
Understanding (KU) knowledge that an individual needs in order to perform to the required
standard.

Organisational context includes the way the organisation is structured

Organisational Context and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically needed in
Core Skills/ Generic Skills
any work environment in today’s world. These skills are typically needed
(GS)
in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives
electives within a QP for each specialized job role. Trainees must select at
least one elective for the successful completion of a QP with Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

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Acronyms and Abbreviations

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

IPR Intellectual Property Rights

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