HANDBOOK FOR 2024

FACULTY of
MANAGEMENT
SCIENCES

DEPARTMENT of
OPERATIONS & QUALITY MANAGEMENT
DEPARTMENTAL VISION

Our graduates will be innovative, entrepreneurial, adaptive, and capacitated to

enhance productivity, improve product and service quality and contribute to research
in the field of Operations and Quality Management in South Africa.
CONTENTS
Page

1. CONTACT DETAILS 1

2. STAFFING 2

3. PROGRAMMES OFFERED BY THE DEPARTMENT 3

4. PROGRAMME INFORMATION AND RULES 3

5. PROGRAMME STRUCTURE 9

6. ASSESSMENT RULES 9

7. RE-REGISTRATION RULES 9

8. SUBJECT CONTENT 19

IMPORTANT NOTICE
The departmental rules in this handbook must be read in conjunction with the
University of Technology’s General Rules contained in the current General Handbook
for Students.

NOTE TO ALL REGISTERED STUDENTS

Your registration is in accordance with all current rules of the Institution. If, for
whatever reason, you do not register consecutively for every year/semester of your
programme, your existing registration contract with the Institution will cease. Your re-
registration anytime thereafter will be at the discretion of the Institution and, if
permitted, will be in accordance with the rules applicable at that time.
1. CONTACT DETAILS
All departmental queries to:
Secretary: Mrs. K. Chellan
Tel No: 031-3735158
Fax No: 031-3735337
Location of Department: “B” Block, 1st floor,
ML Sultan Campus

All Student registration queries to: Faculty

Officer: : L N Zwane
Tel No: 031-3735156
Location of Faculty office: A-Block, 1st Floor, ML Sultan Campus

Executive Dean: Prof Fulufhelo G Netswera

Tel No: 031-3735130
Fax No: 031-3735333

LocationofExecutiveDean’s office: A-Block, 1st Floor, ML Sultan Campus

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 Name and Qualification
2. STAFFING
Head of Prof. M. Ramchander (D. Com)
Department

Associate Prof. S. Singh (D-Tech: Quality)

Professors Prof. M. Ramchander (D. Com)

Senior Dr. R. Naidoo (DPhil Quality Management)

Lecturers

Lecturers Mr. R. Ramlagan (M-Tech: Quality)

Mr. R. Moodaliyar (M-Tech: Quality)
Ms. N. Nogaya (M-Tech: Quality)
Mrs. P. Ximba (MBA)
Dr. R Rathilal (D-Tech: Quality)
Mr. X. Dyonase (M-Tech: Operations Man)

Part Time Dr. S. Seethal (PhD)

Lecturers Mr. M. M. Nadar (MPhil: Quality)
Mrs. T Reddy (Masters: Water Mgt.)
Mr. K Singh (MPhil: Quality)
Ms. S Singh (MBA)
Ms. L Naidoo (MBA)
Mr K Nyathi (Masters: Opt. Research)
Mr T David (Masters: Information Tech.)
Dr. R. Bansi (PhD: Public Admin)

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 PROGRAMMES OFFERED BY THE DEPARTMENT

The successful completion of programmes offered in this Department will lead to

the award of the following qualifications:
Qualifications
Diploma in Management Sciences: Operations Management SAQA ID. 94830
Advanced Diploma in Management Sciences: Operations Management. SAQA
ID. 111427
Advanced Diploma in Management Sciences: Quality Management SAQA ID.
111427
Post Graduate Diploma in Management Sciences: Operations Management
SAQA ID. 111313
Post Graduate Diploma in Management Sciences: Quality SAQA ID.
111313
Master of philosophy in Quality Management SAQA ID 102021
Doctor of Philosophy in Business Quality Management SAQA ID.96819
The following programmes are phased out and there will be no further
registration of students.
ND: Operations Management (Phase out period from 2015 to 2019 = 5 years)
B-Tech Operations Management and the B-Tech: Quality (Phase out period from
2019 – 2021)
Higher Certificate in Operations Management (HCOPM1) – There will be no
registrations in 2023.
3. PROGRAMME INFORMATION
The department offers the Diploma in Management Sciences: Operations
Management on a full time and part-time basis. The programme content, final
examinations and Diploma issued are the same for both offerings. The
Diploma in Management Sciences: Operations Management aims to produce
competent graduates who are grounded in the fundamental theory and
principles that underlie the practice and growth in this field. This 360-credit
diploma is at a NQF level 6 and is aligned with the qualification description as
per the HEQF. In keeping with the institution’s aims of creating, maintaining,
and developing its relationships with commerce, government and industry, this
diploma seeks to further strengthen the link between the institution and the
world of work. The Advanced Diploma and Postgraduate Diploma programmes
are offered on a part time basis. The Master of Philosophy in Quality
Management and Doctor of Philosophy inBusiness Quality Management are
offered on a full time and part-time basis. The full-time programmes are offered
to students between 08:00 and 16:50 daily. The part-time programmes are
offered between the hours of 17:00 and 19:30. The learning environment is
flexible in both its mode of delivery and its methodologies, with a combination
of formal face-to-face classes, technology-based sessions and independent
learning contributing to the learners’ experience. Tutorial programmes are
available to full time and part time students.
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 4.1 Entrance requirements for the Diploma in ManagementSciences
(Operations) are as follows:
Applicants wishing to enroll for the Diploma: Management Science
(Operations Management) at the Durban University of Technology are
required to have current matric National Senior Certificate (NSC)/NQF4
equivalent qualification, with a minimum of 25 points excluding Life
Orientation.
Explanation of Points scale:
Symbol Senior Certificate
Higher Grade(HG) Standard Grade (SG)
A 8 6
B 7 5
C 6 4
D 5 3
E 4 2
F 3 1
NSC
Level Points
90-100% 7 8
80-89% 7 7
70-79% 6 6
60-69% 5 5
50-59% 4 4
40-49% 3 3
30-39% 2 2
0-29% 1 1
The following admission rating system will be used when selecting students:
DEPARTMENTAL NSC REQUIREMENTS DEPARTMENTAL SENIOR
CERTIFICATE REQUIREMENTS
NSC Diploma Entry A Senior Certificate or equivalent
A minimum of 25 points excluding Life qualification will be considered. Applicants
Orientation will be considered. with 20 or more points will be considered

Compulsory Subjects NSC Compulsory HG SG

Rating Code Subjects
English (home) OR 3 Engl 1st lang E C
English (1st additional) 4 OR
Maths OR 3 Engl 2nd lang D B
Maths Literacy 4 Maths E C

And two 20 credit 3

subjects (not more than 1
language)

If the number of applications exceeds the number of spaces available, the

department reserves the right to apply a ranking system to select students.
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Or
A National Certificate (Vocational) Level 4 issued by the Council for General
and Further Education and Training with a) at least 50% in three fundamental
subjects, including English; and b) at least 60% in three compulsory vocational
subjects
Or
An access pathway will be provided for mature students (older than 23 years
with a minimum of 3 years work experience in a related field and pass the
proficiency test. Leaners may also be granted access to the qualification through
DUT’s Recognition of Prior Learning (RPL) process.
Selection criteria for this programme.
Applicants must meet the minimum requirements mentioned in 4.1 above. NSC
and NCV applications received via the Central Applications Office(CAO) will
be scored and ranked from highest to lowest points. Based on theserankings,
those learners with the highest points will be offered a firm place, thelearners
who have applied with their grade 11 results may be offered a conditional place
subject to them meeting the requirements in 4.1 above.
4.2 Registration
4.2.1 All courses offered are semester courses and registration take place once a year in
January. Admission to first year of study is in January. See General Rules G3, G4,
G5, G6, G16 and G7.
4.2.2 The last date for acceptance of late enrolments or transfers from other
departments will be four weeks from the commencement of lectures.
4.2.3 Applications by students wishing to transfer from other
institutions/courses will be considered on an individual basis and may be
accepted into the first year of the Diploma in Management Sciences
(Operations Management), subject to having met the entrance requirements,
availability of space and enrolment targets.

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4.3 Exemptions and transfers
Students will be able to carry credits from the ND: Operations Management to the
new qualification within a four-year period. See General Rules G8 and G9.

4.5 Work done during the year

1. Year marks/course marks shall be determined in accordance with the
requirements as indicated in the learner guides. For details of assessment
refer to the learner guide pertaining to each subject. Failure to meet these
requirements will disqualify a student from writing the final examination in
the subject concerned.
2. Notwithstanding Rule G12 a year/semester mark obtained for any subject is
valid only for the main examination in the year/semester in which a student
is registered plus the supplementary examination in that subject if granted to
the student in terms of Rule G13.
3. Students must verify course marks before the final examinations are written.
A 40% course mark/DP is needed to gain entry into the exam.

5 Student conduct
See General Handbook Rules SR1 to SR12

6 Experiential Learning applicable for the Diploma in

Management Sciences (Operations)
Refer to Rule G28.
To complete the requirements for the Diploma in Management Sciences
(Operations), all full-time students who are bona fide final year students (i.e.,
students who will complete their diploma programme at the end of the third
year) will be required to undertake a period of three months project-based
learning/assignments in an industrial/commercial organisation. Although the
Institution undertakes to assist the student/candidate in obtaining suitable
experiential learning placement, the student/candidate should make efforts to
find an “employer”.

The employer must be accredited by the Durban University of Technology for

the purposes of experiential learning. An experiential learning agreement
creates a separate contract between the “employer” and the
student/candidate.

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7 Programme structure Diploma Management Science: Operations

Code Subjects Assessment Semester NQF Pre-Req Major

method level Subject

CSTN101 Cornerstone 101 C 1 5

EVST101 Environmental Sustainability C 1 5
IBSL101 Introduction to Business Law C 1 5
ITRB101 Introduction to Business C 1 5
QAPM101 Quantitative Approaches to C 1 5
Management Sciences

TASM101 Time & Stress Management C 2 5

LWLF101 Law for Life C 2 5
ALWR101 Academic Literacy C 2 5
BCIF101 Business Communication & C 2 5
Information Literacy

Financial Literacy C 2 5
Yr 2
OPRM101 Operations Management 1 E 1 6 Yes
OPRT101 Operations Management Techniques 1 E 1 6 Yes
OEFC101 Organizational Effectiveness 1 E 1 6 Yes
ITLG101 Introduction to Technology E 1 6
OPRM201 Operations Management 2 E 2 6 Operations Management 1 Yes
OPRT201 Operations Management Techniques 2 E 2 6 Operations Management yes
Techniques 1

OEFC201 Organizational Effectiveness 2 E 2 6 Organizational Effectiveness 1 Yes

WKPR101 Work Preparedness E 2 6
Yr 3
OPRN301 Operations Management 3 E 1 6 Operations Management 2 Yes
OPRT301 Operations Management Techniques 3 E 1 6 Operations Management Yes
Techniques 2

OEFC301 Organizational Effectiveness 3 E 1 6 Organizational Effectiveness 2 Yes

PRJC101 Project Management E 1 6
SCHM101 Supply Chain Management E 2 6
WKSM101 Work Sampling E 2 6
OPEN101 Entrepreneurship E 2 6
QMNS101 Quality Management Systems E 2 6
C =ContinuousAssessment E =Final Examination

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8 Progression rules including pass requirements
1. The final pass mark for all subjects is 50%.
Students who have failed any modules in a previous semester are required to
register for the failed modules first before any new modules are added.
2. Students may not register for more than 0,5 HEMIS credits per semester.
3. Where a module has a pre-requisite module, students are required to pass
thepre-requisite module first.
See General Rule G14, G15, G16 and G21B.
10. Exclusion rules
Notwithstanding DUT General Rules relating to unsatisfactory students (G17,
G21,G22 and G23), any student who does not pass a minimum of 40% of the
modulesfor which they were registered in a year will be prevented from re-
registering for the qualification. Students will have the right to appeal against their
exclusion.
11. Subject Content
Students to read this section in conjunction with the relevant learner guides.
12. RULE DETAILS
ENTRANCE REQUIREMENTS
See General Rules G7.
REGISTRATION
See General Rules G3, G4, G5, G16 and G6. Single registration system introduced in
2020.

SYLLABI
The syllabus for each subject indicated in the instructional programme above is
published at the end of the handbook in alphabetical order.

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ADVANCED DIPLOMA IN MANAGEMENT SCIENCES: OPERATIONS
MANAGEMENT
Course Objective:
Manufacturing industries in South Africa play an important role in the South African
economy as it employs a large percentage of the labour force. Job opportunities,
therefore, are great in this sector.
Within the manufacturing sector the greater portion of the workers are engaged in the
Production Function which includes specialist fields such as Quality Control, Work
Study, Production Planning and Control, Inventory Control, Operations Research, etc.
This Advanced Diploma prepares students to enter any of the specialist fields in
production or to go directly into supervision of workers and later as
Production/Operations Managers. Although experiential training is not compulsory,
every effort is made to expose students to manufacturing organisations with visits and
periodical training in factories.

ENTRANCE REQUIREMENTS for the Advanced Diploma in Operations Management

are:
The ND: Production/Operations Management, Diploma in Management Sciences:
Operations or an equivalent three year 360 credits tertiary qualification.

Selection criteria for this programme.

Applicants must meet the minimum requirements mentioned above. An acceptance list
is compiled based on the first come first serve principle, provided that the student
timeously furnishes the department with all relevant registration documents. Based on
this list students will be offered a firm place on the programme. The department is
obligated to adhere to the approved DHET Enrolment plan.

REGISTRATION
See General Rules G23, G16. The single registration system is introduced in 2020.
INSTRUCTIONAL PROGRAMME
The programme comprises Six (6) modules:
Semester 1:
Research Methodology
Organisational Behaviour
Project Management

Semester 2:
Advanced Operations Management IV
Advanced Operations Management Techniques IV
Finance for Non-Financial Managers
DURATION OF INSTRUCTIONAL PROGRAMME
A minimum of one year part-time.
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ASSESSMENT AND EXAMINATION
See General Rules G12/G13
PASS REQUIREMENTS
See General Rules G14 & G16
EXEMPTIONS
See General Rules G8
SYLLABI
The syllabus for each subject indicated in the instructional programme above is
published at the end of the handbook.

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ADVANCED DIPLOMA IN MANAGEMENT SCIENCES (QUALITY
MANAGEMENT)
Course Objective
This course enables specialists in production, commerce, educational and service
organizations to become qualified Quality Practitioners. The course is designed to
develop innovative and entrepreneurial skills and culminates in an interactive project.
ENTRANCE REQUIREMENTS
Applicants may be in possession of a Bachelor’s degree, National Diploma, 360 credits
3 years Diploma or equivalent 3-year 360 credits qualification, with preference being
given to those in possession of a minimum of two year’s quality related industrial
experience. In addition, a departmental entrance test will be conducted.

Selection criteria for this programme.

Applicants must meet the minimum requirements mentioned above. Student scores of
the entrance test will be ranked from highest to lowest. Based on these rankings, those
learners with the highest scores will be offered a firm place on the programme. The
department is obligated to adhere to the approved DHET Enrolment plan.

REGISTRATION
New and re-enrolling students register in January.
Single registration system was introduced in 2020. See
General Rules G23
INSTRUCTIONAL PROGRAMME
The programme comprises of six (6) modules:
Semester 1
Organisational Behaviour
Research Methodology
Quality Management Systems

Semester 2
Quality Auditing Techniques
Statistical Quality Techniques
Project Management

DURATION OF INSTRUCTIONAL PROGRAMME

A minimum of one year part-time.
ASSESSMENT AND EXAMINATION
There would be two tests per subject per semester. Assessments are also based on
assignments and presentations held during each semester.
1 X 3-hour paper for each subject at the end of the semester.
See General Rules G12/G13

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POST GRADUATE DIPLOMA IN MANAGEMENT SCIENCES
(OPERATIONS MANAGEMENT)
Course Objective:

The purpose of this qualification is to enhance the managerial competence of

students and to strengthen and deepen their knowledge in one of the following
areas of Operations Management. Upon completion of the programme, students
should be able to competently apply and integrate theoretical principles, evidence-
based techniques, and appropriate skills to interrogate and analyse business-related
problems and develop appropriate solutions. The programme also promotes the
progression of learning by developing the student’s ability to undertake scientific
research at a more advanced level. Moreover, the programme will contribute to the
personal development and growth of students and enhance their efficiency and
effectiveness in a dynamic, challenging and complex organisational environment.

ENTRANCE REQUIREMENTS
The minimum entrance qualification is an Advanced Diploma: Management Sciences
(Operations) or an equivalent appropriate NQF level 7 qualification.

REGISTRATION
New and re-enrolling students register in January
See general Rules G23

INSTRUCTIONAL PROGRAMME
The programme comprises of five (5) modules:

Semester 1
Operations Management 5
Business Research Proposal
Applied Strategic Management
Semester 2
Operations Management Techniques 5
Business research Report

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PASS REQUIREMENTS
See General Rules G14/G16

DURATION OF INSTRUCTIONAL PROGRAMME

A minimum of 1 year part-time.

ASSESSMENT AND EXAMINATION

There would be two tests per subject per semester. Assessment are also
based on assignments and presentation held during each semester.
1 X 3-hour paper for each subject at the end of the semester. See General
Rules G12/G13

SYLLABI
The syllabus for each subject indicated in the instructional programme above
is published at the end of the handbook.

POST GRADUATE DIPLOMA IN MANAGEMENT SCIENCES (QUALITY

MANAGEMENT)
Course Objective
The purpose of this qualification is to enhance the managerial competence of students and
to strengthen and deepen their knowledge within a Quality Management environment.
Upon completion of this programme, students should be able to competently apply and
integrate theoretical principles, evidence techniques and appropriate skills to interrogate
and analyse business related problems and develop appropriate solutions. The
programme also promotes the progression of learning by developing the student’s ability
to undertake scientific research at a more advanced level.

ENTRANCE REQUIREMENTS
The minimum entrance qualification is an Advance Diploma: Management Sciences
(Quality), B-Tech Quality.

REGISTRATION
New and re-enrolling students register in January.
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 INSTRUCTIONAL PROGRAMME
The programme comprises of six (6) modules

Semester 1
Business Research Proposal
Applied Strategic Management
Quality Planning & Implementation

Semester 2
Quality Techniques 5
Continual Quality Improvement 5
Business Research Project

ASSESSMENT AND EXAMINATION

There would be 2 tests per subject per semester. Assessment are also based on
assignment and presentation held during each semester.

1X3 hour paper for each subject at the end of the semester. See General Rules G12/G13

SYLLABI

The syllabus for each subject indicated in the instructional programme above is published
at the end of the handbook.

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MASTER OF PHILOSOPHY IN QUALITY MANAGEMENT
This is a dissertation-based qualification. Students must prove that they understand a
particular problem in the industry in which they have done research, are able to analyse
and set it out logically, are able to arrive at logical conclusions or a diagnosis, and are
then able to make proposals for the improvement/the elimination of the problem. For
further information, please address enquiries to the Department of Operations and
Quality Management.
ADMISSION REQUIREMENTS
Post Graduate Diploma in Management Sciences: Quality or an equivalent NQF level 8
qualification. See General Rules G24 (1). In the past the BTech was an approved pre-
requisite for students who pursued a Masters. However, since the BTech is at an NQF
Level 7 and the master’s is at a NQF Level 9, BTech graduates will not be able to pursue
their master’s studies with effect from 2023. BTech graduates will have to apply for the
PG Diploma (NQF Level 8) and upon completion they may apply for the Masters.
REGISTRATION
See General Rules G26.
DURATION
See General Rules G24 (2).
ASSESSMENT AND DISSERTATION
See General Rules G24 (4).

DOCTOR OF PHILOSOPHY IN BUSINESS QUALITY MANAGEMENT

This is a thesis-based qualification. In thesis students must provide proof of original and
creative thinking, development work and problem-solving, and make a real contribution to
the solving of a particular problem in the industry to which their research applies. For
further information, please address enquiries to the Department of Operations and
Quality Management.
ADMISSION REQUIREMENTS
MPhil Quality Management, M-Tech Quality or an equivalent NQF level 9 qualification. See
General RulesG25.
SYLLABI
Note 1 Unless otherwise indicated all Year/Course marks will comprise 40% of the
final examination mark. The examination shall comprise 60% of the final mark.
Note 2 Unless otherwise indicated all courses are of one semester duration.

MODULE CONTENT - Diploma in Management Sciences (Operations

Management)

DUT Cornerstone 101

The module will start with the analysis of a current issue (one critical event or
development will be and analysed; the event in focus will be selected on the basis of its
connections to the theme of journeys and its relevance to the issues of ethics, diversity
and critical citizenry). The topics will include such topics as the following, not
necessarily in this sequence:
Our journeys: moving into higher education
 Journeys from self to community (including forms of community engagement
and service)
 Journeys of migration, discovery and coercion (including movement of labour)
Environmental Sustainability
1. Ecological studies
 Ecosystems
 Biodiversity
 Conservation
 Hydrological cycle

2. Climatology
 Global warming and climate change
 Effects on biodiversity
 Strategies to curb facilitated climate change
3. Environmental health
 What is environmental health?
 Pollution
 Environmental risk and society
 Sustainable development

4. Environmental sociology
 Traditional environmental knowledge
 Poverty, abuse and crime
 Resource management
 Poverty, abuse and crime
Law for Life
 1. Life scenario: Motor vehicle accident:
 Criminal law- purpose, procedure, parties, bail, sentences
 Civil law-purpose, procedure, parties, outcomes
 Law of insurance-purpose, concept of risk, the contract of insurance, the
parties, the premium, the insurable interest and the doctrine of subrogation
 Road Accident Fund- effect on the common law, purpose of the fund,
application, forms
2. Life scenario: A man wishes to get married, he already has one wife.
Different types of marital regime in South Africa
 civil unions
 customary unions
 same sex life partnerships
3. Life scenario: A man dies leaving three wives and eight children.
 The law of testate and intestate succession.
 The requirements for a valid will.
 Drafting a valid will.

Introduction to Business
Business Environment
The nature of the business environment?
External, market and internal environments and their inter-
relationship.Environmental analysis
Business Management
The nature of business management.
Management concepts: Planning, organising, leading and
controlling.Decision-making process
Careers in Business
ManagementMarketing
Management
What is Marketing Management?
The 4P’s (Product, Price, Promotion
and Place)Careers in Marketing
Management
Retail Management
What is Retail
Management?
Functions of
Retailing
Retail mix
Role of retail in the
supply chainCareers in
Retail Management
Human Resources
Management
 What is Human Resources Management & Personnel
Management?Careers in Human Resources Management
Public Relations Management
What is Public Relations
Management?Functions of
Public Relations
Careers in Public Relations
ManagementOperations
Management
What is Operations Management?
Concepts of efficiency, factories, products, layouts and
quality.Careers in Operations Management

Quantitative Approaches to Management Sciences

Basic Number
Calculations
Working with
Fractions Working
with Decimals
Decimal Fractions
Working with
percentagesUsing a
calculator
Ratios
Powers
and Roots
Algebra
Graphical representations – straight
line graphTables and Charts
Statistics
Time and Stress Management Introduction
to Stress and Stress Management
Building Stress Management Skills
Understanding Time Management
Overcoming Barriers to Effective Time
ManagementPurpose of Planning
Personal Goal Setting
Introduction to Business law
Basic framework of the South African legal
system.General principles of the law of
contract.
The principles of consumer law in South Africa.
Brief overview of the Basic Conditions of Employment Act 75 OF 1977.
 Brief overview of social security at work: Unemployment Insurance Act 63
of 2000,Compensation for Occupational Injuries and Diseases Act 130 of
1993.
Specialisation specific:
Legislation relating to packaging in South
Africa.Intellectual property law.
The law relating to electronic payment systems.
Dismissals and unfair labour practice. The Labour Relations Act 66of
1995.Censorship
Freedom of expression
Business Communication and Information Literacy
Group roles, functions and behaviour, and reflection on own and others’ performance.
Format and conventions for: various types of business letters; emails; reports; meetings
documentation. Exercises for practice of the aforementioned. Functions and patterns
of meetings and roles and functions of office bearers.
Accessing and searching electronic catalogues and databases for specific items;
evaluating items so found. Use of at least one referencing system.

Financial Literacy
Savings and budgeting
Debt Reduction and Asset Building (bank statement and bank recon) (interest rate,
compound and simple)
Building a good credit rating
Consumer Protection (link with law)
Wages and taxation (basic categories, direct and indirect, vat, individual tax)
Investment Planning
Retirement (Building a pension fund / provident fund)
Academic Literacy
Students will be introduced to the concept of academic literacies and the link between
reading literature and literacy. Also, academic research and the writing of assignments
will be discussed. The problems associated with referencing and plagiarism will be
addressed. Distribution of novel and learner guides will take place. Text reading targets
for the structured completion of students’ own reading of the novel will be set.
Students will discuss in groups selected passages from novel with respect to register,
culture and purpose. Oral feedback session.
Students will identify parts of sentence construction and compare direct and indirect speech.
Students will complete a short written quiz to assess their progress in the reading of
the novel. (online exercises)
Analysis of paragraphs. Students will identify topic sentences and other functionalities.
Group work discussions and critical thinking on themes related to gender relations and
language.
Students will write a short (15 lines) paragraph each related to group discussions on
gender. Formative assessment and feedback to be given.
Students to read aloud in class from the novel!
Research Report Writing Workshop. Developing the basics of the academic research
writing process.
Further developed by online exercises.
Proof-reading and correction exercises. Focus on punctuation and accuracy.
Writing and re-writing exercises. Focus on expression and clarity.
Group discussions and worksheet on multilingualism and translation in texts. Focus on
glossary and dictionary use.
On-line self-assessments of students’ progress with the prescribed novel.
Students will complete a short written quiz to assess their progress in the reading of
the novel.
Textual analysis: Students will analyse selected passages from the novel and in groups
complete worksheet on transculturation/intercultural communication.
Summary writing: purposes and strategies.
Summary writing exercises.
Summary writing: selecting relevant information.
Summary writing exercises.

Self-reflection:
How has reading the novel helped develop my academic literacy/literacies?
What role does culture play in the modern lifestyle of both work and leisure?
Submission of short written piece based on this reflection.

Year 2
Operations Management 1
Introduction to Operations Management. Competitiveness, Strategy and Productivity. Product
and Service design. Capacity Planning. Process Selection & Facility Layout. Location Planning&
Analysis. Introduction to Quality.

Operations Management Techniques 1

Linear programming: model formulation. Linear programming: Graphical solution. Linear
programming: Simplex method of solution. Transportation models.

Introduction to Technology
Overview of computer terminology
Overview of the Ethics of Information Technology.
Access to the internet, upload and downloading files
Overview of MS Word
Overview of a presentation package such as PowerPoint

Organizational Effectiveness 1
Introduction to Effectiveness; Functions of management services; Productivity; Productivity & the
Quality of life; Work study & productivity; Problem solving techniques; People within
organizations; The human factor in enterprise operation; Work study & management; Work
study & supervision; Work study & the worker; The management services practitioner.
Methods & Systems Improvement. Method study & the selection of jobs; Record, examine,
develop; Movement of workers in the working areas. Evaluate, define, install, maintain.
Improving Administrative System. The importance of method study in the office; The procedure
for improving methods of work in the office; design and control of forms; Office layout.
Work Measurement: Time study. The equipment; Selecting and timing the job; Rating; From
study to standard time.
Operations Management 2
Quality control and continuous improvement. Supply chain management. Purchasing and supplier
management. Inventory management. Aggregate planning. Just-In-Time System (JIT).
Scheduling. Logistics Management.
Operations Management Techniques 2
Linear programming: Applications. Decision theory. Quality techniques. Project
management. Reliability. Matrices. Markov analysis.
Organizational Effectiveness 2
Standards. Follow-up and uses. Work sampling. Gain sharing schemes. Operation
analysis. Manual work design. Workplace, equipment, and tool design. Work
environment design. Design of cognitive work. Standard data. Pre-determined time
systems.
Work Preparedness
Techniques for identifying personal strengths and weaknesses
Career planning and goal setting
Employment barriers and overcoming them
Sources of career and job opportunity information
Job search techniques
Styles, types and applications of the CV (resume)
The written CV
Researching prospective employers
Preparation for interviews
Interviewing techniques
Dress and hygiene practices
Ethical behaviour and punctuality
Realistic expectations

Operations Management 3
Total quality management. Total productive maintenance. Project management
resources planning & analysis. Production finance - budgets, cash flow, statements of
account. Case studies.

Operations Management Techniques 3

Advanced linear programming applications. Sensitivity analysis and Duality. Waiting
lines. Monte Carlo simulation. Integer programming. Goal programming
Organizational Effectiveness 3
The nature of organisational behaviour. Corporate responsibilities and Ethics.
Managerial behaviour and effectiveness. Organisation strategy and structure. Patterns
of structure and work organization. Technology and organizations. Job satisfaction.
Organisation culture and change
Project Management
Introduction to Project Management
The Project Management Process
Dealing with Project Stakeholders
Project Leadership
Teamwork
Communication and Information Systems
Project Risk Management
The 9 knowledge areas of Project Management (PMBOK)
An introduction to Project Tools
Work Sampling
Planning the work sampling study
Determining the number of observations required
Determining the observation frequency
Designing the work sampling form
Using control charts
Recording observations
Analysis of data
Machine and operator utilisation
Determining allowances
Determining standard time
Self-observation
Preparation of report
Conducting presentations

Supply Chain Management

Key issues of supply chain management
Recent trends in supply chain management
Complexities that are involved with global supply chain
Strategic, tactical and operational responsibilities of supply chain management
Requirements of an effective supply chain.
Challenges in creating an effective supply chain
Procurement
Purchasing interfaces
The purchasing cycle
Centralised vs decentralised purchasing
Ethics in purchasing
Supplier Management
Choosing suppliers
Suppliers audits
Supplier certification
Supplier relationship management
Logistics
Movement within a facility
Incoming and outgoing shipments
Tracking goods
Evaluating shipping alternatives
Supply chain strategies
Many suppliers
Few suppliers
Vertical integration
Keiretsu networks
Virtual companies
Entrepreneurship
Introduction to entrepreneurship; The entrepreneurial life/ starting the business;
The business plan; Financial and marketing plan
Business Organizations: Types of businesses:
Legal forms of ownership
Franchising
Sole proprietorship
Partnership
Corporation
Analysing a business environment
Evaluating a business
Customer relationship

Quality Management Systems

Background to QMS; Investigating quality mechanisms in an organisation ; Stakeholder
consultation; Planning the QMS; Designing the QMS; Implementation processes
MODULE CONTENT – ADVANCED DIPLOMA IN MANAGEMENT
SCIENCES (OPERATIONS MANAGEMENT)

RESEARCH METHODOLOGY

Introduction to research. Research Ethics. Information retrieval. Formulating a

research proposal. Survey research & analysis. Qualitative methods & analysis.
Qualitative methods & data analysis. Report writing & dissemination.
ORGANISATIONAL BEHAVIOUR

Introduction to organisational behaviour; Managing demographic and cultural diversity in

organisationsIndividual differences and perception; Motivation theories Managing groups
and teamsCommunication Leadership; Conflict and negotiations; Organisational culture
Organisational change

PROJECT MANAGEMENT
Introduction to Project management;The Project lifecycle; Project management
process; Project Methodology; Project stakeholder management; Project time
management; Project procurement management;Project Resource Management
Project cost management; Project quality management; Project Risk Management

ADVANCED OPERATIONS MANAGEMENT 1V

Product planning and competitive priorities. Process design. New technologies. Master
production schedule. Materials requirement planning (MRP). Quality management.
World class manufacturing (WCM). Project management. Strategic management
ADVANCED OPERATIONS MANAGEMENT TECNIQUES 1V

Multidimensional linear programming applications. Dual theory and sensitivity analysis.

Integer programming. Goal programming. Non-linear programming. Markov analysis.
Management science and information systems.

FINANCE FOR NON-FINANCIAL MANAGERS

Basic Accounting concepts; Cash Management including cash flow statements

Financing options (debt versus equity: choosing the best option);
Time value of money; Risk and return; Analysis and interpretation
of financial statementsJob costing; Cost Volume Profit Analysis
MODULE CONTENT – ADVANCED DIPLOMA IN MANAGEMENT
SCIENCES (QUALITY MANAGEMENT)
RESEARCH METHODOLOGY
Introduction to research. Research Ethics. Information retrieval. Formulating a
research proposal. Survey research & analysis. Qualitative methods & analysis.
Qualitative methods & data analysis. Report writing & dissemination.
QUALITY MANAGEMENT SYSTEMS 3
Basics of organizational management. Basics of quality management and quality
concepts. ISO 9000:2000 systems. ISO/TS 16949, ISO 22000. ISO 14001. ISO 17025
and OHSAS 18001/50001:2011 Introduction to auditing. Case study work. Out-
sourcing. Risk assessment. Introduction to integration of management system.

STATISTICAL QUALITY TECHNIQUES 3

Modern quality management & improvement; The DMAIC problem solving process;
Describing variations; The normal distribution; Elementary probability rules;
Introduction to hypothesis testing; Simple linear regression & correlation; How SPC
works; Variable control chart; Attributes control charts; Determining process &
measurement systems capabilities.

QUALITY AUDITING TECHNIQUES 4

Product process and system audit. ISO 19011:2011. Total Quality Management in
purchasing/supplier relations.

ORGANISATIONAL BEHAVIOUR
Introduction to organisational behaviour; Managing demographic and cultural
diversity in organisations Individual differences and perception; Motivation
theories Managing groups and teams; Communication Leadership; Conflict and
negotiations; Organisational culture; Organisational change.

PROJECT MANAGEMENT
Introduction to Project management;The Project lifecycle; Project management
process; Project Methodology; Project stakeholder management; Project time
management; Project procurement management;Project Resource Management
Project cost management; Project quality management; Project Risk Management
MODULE CONTENT – POST GRADUATE IN MANAGEMENT
SCIENCES (OPERATIONS MANAGEMENT)

OPERATIONS MANAGEMENT 5

World Class Manufacturing. Advanced Project Management. Organisational

Transformation and Strategic Change. Corporate Governance and Ethics. Environmental
Sustainability using green Technologies. Service Quality. Global Operations.

APPLIED STRATEGIC MANAGEMENT

The Strategic Management Process. Strategic direction and Environmental Analysis.

Industry and Competitor Analysis. Corporate Level Strategy, Horizontal Integration,
Vertical Integration, Strategic outsourcing, and Corporate diversification Strategies.
Building Competitive advantage through functional level strategy. Competing in emerging
economics. Implementing strategy: Core competencies, Re-engineering, and organizational
structure. Corporate governance and Business ethics considerations

BUSINESS RESEARCH REPORT

Overview of the study (background to the study; Research problem; Aims and objectives
of the study; significance and scope of the study. Literature review. Research methodology
and design. Development of a questionnaire/interview schedule. Data collection. Data
analysis. Presentation, analysis, and discussion of results. Review, conclusion, and
recommendations. Bibliography.

BUSINESS RESEARCH PROPOSAL

Identification of a real-world research problem. Development of the aim and objectives

of the study/hypotheses, and /or research questions. Selection of an appropriate research
Methodology. Demarcation of the target population and selection of a sample.
Preparation of a draft research questionnaire and /or an interview schedule. Completion
of DUT’s Ethical Issues Checklist. Preparation of letters of Information and Consent.
Development of a research proposal.

OPERATIONS MANAGEMENT TECHNIQUES 5

Network Optimisation Models. Non-linear Programming. Dynamic programming. Game

Theory. Analytical Hierarchy process. Simulation Using Theoretical Distributions.
MODULE CONTENT - POST GRADUATE DIPLOMA: MANAGEMENT
SCIENCES (QUALITY)

BUSINESS RESEARCH REPORT

Overview of the study (background to the study); research problem; Aim and objectives
of the study; Significance and scope of the study. Literature review. Research Method and
Design. Development of a questionnaire/interview schedule. Data Collection. Data
Analysis. Presentation, Analysis, and discussion of results. Review, conclusion, and
recommendations. Bibliography.

QUALITY PLANNING & IMPLEMENTATION 5

Quality gurus. Service quality. Change management. CPA network & Gap analysis.
Quality awards and excellence models. Strategic quality planning and management.
Introduction to “New age gurus”. Quality 4.0

BUSINESS RESEARCH PROPOSAL

Identification of a real-world research problem. Development of the aim and objectives
of the study/hypotheses, and /or research question. Selection of an appropriate research
methodology. Demarcation of the target population and selection of a sample.
Preparation of a draft research and/or an interview schedule. Completion of DUT’s
Ethical Issues Checklist. Preparation of letters of information and Consent. Development
of a Research proposal.

QUALITY TECHNIQUES 5
Probability & discrete probability distribution. Continuous probability distribution and
sampling distributions. Estimation procedures. Reliability. Sampling. EWMA Chart.
CUSUM Chart. The design of experiments: one factor and randomized block.
Experiments. The design of experiments: Factorial designs.

CONTINUAL QUALITY IMPROVEMENT 5

Introduction to Total Quality Management. ISO 9001 and Total Quality Management.
Business Process re-engineering. Quality information systems and Quality cost
calculation. Motivation. Teamwork. Scenario analysis. Six-Sigma. Innovation VS
optimization VS creativity. Automation.

APPLIED STRATEGIC MANAGEMENT

The Strategic Management process. Strategic direction and Environmental Analysis. Industry
and Competitor Analysis. Corporate Level Strategy, Horizontal Integration, Vertical
Integration, Strategic outsourcing, and Corporate diversification Strategies. Building
Competitive advantage through functional level strategy. Competing in emerging
economics. Implementing strategy: Core competencies, Re-engineering, and organizational
structure. Corporate governance and Business ethics considerations.

E&OE