Artificial Intelligence In 2024 A Report for Businesses implementing Al in the new year. By GoCharlie.ai a tee un Cc GoCharlieContents Current Landscape x AS 5 lerP NES mce\s) olor (olad 6 Tages Roe a) MOE Rate otic Y ENT Fe) Wen ooo oa 10 eat ea) " Tees SRN Coed 13 @GoCharlieAlin 2024 How Rapid Advancements in Artificial Intelligence Are Leaving Companies Behind Key issues & progress Image generated by gocharlie.ai Artificial Intelligence (Al) is rapidly progressing from speculative buzzword to transformational core business technology. Companies today are utilizing Al for an expanding range of practical 0 applications - from data-driven _ predictive modeling, automated process optimization, and Oo voice-based interfaces to virtual assistants and more. Though still evolving, Al tools are becoming more powerful and viable for delivering tangible An estimated two-thirds of efficiency, cost and competitive advantages. Enterprise companies have already incorporated artificial intelligence However, to successfully integrate these capabilities to serve business needs, Have you? technologies, businesses must responsibly o address associated data, explainability, regulation Source: httpsi/www:sybill.ai and other challenges around/interpreting Al and bringin. 5 along on the journey. Those harness Al's benefits stand to reap huge rewards. (@)GoCharlie 3Alin 2024 Businesses are betting on Al Survey of 600 business owners using or planning to incorporate Al in business # Alwill increase productivity Alwill not increase productivity Al will not increase productivity 40% Alwill increase productivity 60% Source: (2) Forbes Specifically, within the 60% of businesses that believe Al will increase productivity: 64% stated that Al would improve business productivity, and 42% believe it will streamline job processes. (@®)GoCharlie 4Alin 2024 Al Key Terms To establish a shared understanding before reviewing this report, we must define the most pivotal Al concepts. Share this Al terminology overview among your team members. TERM DESCRIPTION Gen Al Gen Al refers to Generative Al, which is a type of Al that can create high-quality new content like text, audio, or images. Gen Al can be used to automate or augment 2 number of tasks such as summarization, writing, and Q&A. The scalable and versatile nature of Gen Al makes it crucial for businesses to stay competitive. Agent Al ‘Agent Al refers to Al systems that can perceive environments, take actions, and learn independently to achieve specified objectives. Agent Al combines reasoning, planning, ‘communication, and interaction abilties to function more broadly. Key capabilities of agent Al include sensing, decision-making, autonomy, adaptability, and collaboration ‘with humans or other agents. LLM LLM stands for Large Language Model, which is usually a large neural network designed to process and generate natural language at scale. LLMs are trained on massive text datasets to understand linguistic context and patterns and produce remarkably human- Tike writing, Mutimodal Al Multimodal Al refers to Al systems that can understand and integrate data from multiple sensory modalities like text, images, speech, and video. Unlike LLMs that, process language alone, multimodal Al leverages both visual and linguistic inputs to achieve more robust scene understanding and accurate context-based reasoning, RAG RAG stands for RetrievalAugmented Generation, referring to an Al system that ‘combines 2 data retriever model with an LLM. RAG systerns can improve LLM outputs by giving it access to relevant external information not included in its training data. Prompting Prompting is the technique of providing additional context, examples, or guidance to Improve an LLM's output performance on a task The more precise context and information you give the model, the better the outputs will be. (@)GcoCharlie 5NTP ors Gen Al Business Applicati The impact of Al on efficiency, personalization, customer experience in the industries has been prot and multifaceted. Here's a brief overview of these impacts: pod Value Pilon erly pees Parveen Perea Re eee ey ee Personalized marketing | provides personalized oC a ec ee ete shopping experiences Cases sales data, market eres eee ee eee eer’ Peco eee reese peer eee etl iene ere) eee promotions. eters + Labor Optimization: Al satisfaction and ener es + Content Generation: Al- | increased loyalty. pees ert ne cee] Setanta eee eer eee eae eee Quickly, allowing them | social media posts, and } virtual assistants can RE eee Be Ta) Pee one ci tery Sao Peet! eee + Operations Automation: | that the messaging Ree ietesn comerenrrs] eet eae eas checkouts to chatbots | audiences. answering customer aaa eres Saver Peed eee er Core cn eee) erent Cees cere bet as meee cee employees, and eee tad Pens ee erences) eee cia provision. Sere et service and pe SB eeitncterenteay eee ee TC renee prea Toit ree ent eee) advantage for those eee ae ee Cc) erence ee ete ae eee ra Peter! eeeAlin 2024 Importance of Al in Driving Innovation and Productivity Al is an increasingly crucial technology that no enterprise can afford to ignore. As Al capabilities like generative Al, Agent Al, and RAG systems continue rapidly advancing in 2024, companies that effectively leverage these tools will be best positioned to boost efficiency, reduce costs, and identify new opportunities. However, integrating Al also poses challenges around data, legacy systems, interpretability, and more. In 2024, Al will be pivotal in driving organizational innovation and productivity. Its ability to analyze data, generate insights, automate tasks, and facilitate decision-making empowers businesses to operate more efficiently and make informed strategic choices. By harnessing the capabilities of Al, executives can unlock new opportunities for product development, customer engagement, and process optimization. More importantly, it can foster a culture of continuous improvement by enhancing employee workflows and providing valuable insights into company operations and customer preferences. In an age of intelligent algorithms and automation, the most successful leaders will include Al fluency among their essential skills. Image generated by GoCharlie.ai @)GcCharlie 7Alin 2024 Adoption Trends Al adoption saw tremendous acceleration across industries in 2023 as improving capabilities, falling costs and competitive pressures drove more enterprise investment. According to Sybill, 65% of global enterprises have already implemented Al in some form in 2023. McKinsey reports that overalll Al adoption remains steady at around 55 percent, but more than two-thirds of respondents say their companies plan on increasing their investments in Al. The democratization of Al tools will likely flourish, putting sophisticated technology in the hands of non-technical users. Advancements in Al models should also lead to more ethical and explainable Al, addressing concerns of transparency and trust. As organizations gear up for this Al- led transformation, the emphasis will be on crafting strategic frameworks that prioritize Al deployment, ensuring that the evolution of Al aligns with the company's data and tech stack Estimated Al Market Value Alis expected to see an annual growth rate of 37.3% 350 300 250 200 BILLION $ 150 100 50 2026 Source: (1) Forbes Advisor (@)GcoCharlie s“Based on Cfo -Uet Lato RM a3 Edits Midian) enterprises, 80% plan to adopt a custom Gen Al solution to boost their workforce productivity.” Labor Shortages Research from an IBM report shows how labor shortages are compelling companies to rapidly deploy artificial intelligence systems One in four companies have implemented Al solutions to mitigate labor shortages, enabling them to enhance operational efficiency and substitute human roles with automated systems amid recruitment challenges. Source: (3) Forbes Advisor (@®)GoCharlie 9INTERNAL APPLICATIONS EXTERNAL APPLICATIONS Al in 2024 Business Applications The many ways to use Al. end Cad Co Pee Crary Prune cy Creer Saad Employees Q&A company docs ‘smart document search Write Reports/Memos/Emails Presentation Assistant Summarize legal contracts Analyze Trends Content generation Prototyping creatives Lead scoring Document analysis Intelligent chatbots Sentiment & intent analysis Al bots answer employee questions about policies, benefits, HR issues etc. quickly and accurately 24/7 Find any company document rapidly via Al semantic search and analysis. Auto-generate custom drafts. for various. communications Alaids slide design, custom company templates, Identifies critical info from large legal documents quickly Saves you time by analyzing data sets on customer experience or industry trends Auto-create customized social posts and ads Design product images tailored to customer segments, Identify and rank promising leads for sales targeting Review client contracts rapidly for key data extraction & insights Address and resolve common customer queries instantly Analyze incoming requests and comments to guide agent responses and issue resolution @)GoCharl lie 10Alin 2024 Al Infrastructure and Investment To successfully implement generative Al, executives need to carefully plan by evaluating business needs, auditing internal skills and resources, mapping rollout stages, and monitoring systems, so that Al becomes the teammate your company can count on. The following checklist lets enterprises know what they need to address prior to implementing Al. Assess Business Needs Determine the key business issues you want generative Al to address such as content creation, customer service, process efficiency etc. This helps guide system priorities. Define Goals and Success Metrics Set specific goals for Al implementation with measurable targets like reduced costs, increased output, higher quality levels. Inventory Data, Infrastructure and Skills - Evaluate internal data, systems and team capabilities. Identify data prep, integration and talent gaps that may require external Al expertise. ild an Al Development Roadmap Create phased implementation stages across use cases, starting with pilot projects to test capabilities and build upon. Assign resources. Continuously Monitor and Refine Closely track Al system performance with defined metrics. Fine-tune processes to optimize operations, data quality, end-user experiences etc. Plan for Expanding Enterprise Integration Allow for potential wider deployment across the organization once proven with tighter interoperability wil (@®)GoCharlie WAlin 2024 Al Infrastructure and Investment While developing proprietary Al in-house allows for ultimate customization and control, today’s complex landscape of ever- evolving algorithms, scarce talent, and intensive data requirements make this option extremely challenging for most enterprises. Partnering with an established Al expert who offers proven technologies and specialized resources minimizes costs and burdens and enables faster time-to- value. The speed, flexibility, and scalability benefits of deploying market-tested models aligned to your needs far outweigh any perceived loss of visibility. By leveraging external Al talent strategically, you can focus precious internal bandwidth on effectively applying Al capabilities to create business impact rather than engineering complex systems from scratch. Unless Al R&D is a core competency, outsourcing development is generally the most prudent path for expediting ROI while reducing expenses and headaches. Building Al Internally * Expensive to Build and Maintain * Recruiting Al talent is challenging « Long development timelines * Higher risk of failures or setbacks Hiring External Al Companies * Faster deployment * Leverage proven technology « Lower costs * Reduce development burdens (@®)GoCharlie 12Alin 2024 What's Next? The future of Al & how to be apart of it “At the current rate of progress, Al Agents will progress from a core driver of business productivity to being full fledged Al teammates to make your exi ig team 10 times more valueable.” Kostas Hatalis CEO & Founder of GoCharlie.ai Alhas rapidly progressed from a speculative buzzword to a_ transformational core business technology. Companies today are utilizing Al for an expanding range of practical applications - from data-driven predictive modeling, automated process optimization, and voice-based interfaces to virtual assistants and more. Though still evolving, Al tools are becoming more powerful and viable for delivering tangible efficiency, cost, and competitive advantages. Al Agents post perhaps the greatest unlock in business value of all time. While many Al agents are still in their infancy, products like GoCharlie and projects like BabyAGI and AutoGPT show the promise of this technology. With the right understanding of your business, your goals, your team, and software to utilize, Al Agents will quickly be redefined as your Al Teammate, making every member of your team an A player by automating away meta work to focus on only the most Important and creatively taxing tasks. (@)GoCharlie 3BAlin 2024 Image generated by GoCharlie.ai Key Takeaways: Alcan help drive business productivity, with smaller teams able to accomplish more with Al support 25% of companies are using Al to address labor shortages and optimize operations. Important Al business applications highlighted are internal (Onboarding and training, policy drafting, querying data in natural language, summarizing legal docs) and external (marketing creatives, sales, customer support) Implementing custom Al systems requires substantial investment in data, infrastructure, and integration. Working with Al specialists allows you to focus on your business, and specialists to focus on inserting Al across your operations Multimodal Al and Al Agents are noted as promising emerging capabilities that combine data types and skills for enhanced performance. (@)GoCharlie 14Curious to learn more of what’s possible as an Al-Driven business? Contact: [email protected] RnR eey GoCharlie