RESOURCE MOBILISATION AND SERVICE DELIVERY IN NGORA

DISTRICT LOCAL GOVERNMENT

BY

EPODOI HELLEN APORU

122-035063-27615

A PROPOSAL REPORT SUBMITTED TO THE FACULTY OF PUBLIC

ADMINISTRATION AND MANAGEMENT IN PARTIAL FULFILMENT

OF THE REQUIREMENT FOR THE AWARD OF MASTERS IN

PUBLIC ADMINISTRATION AND MANAGEMENT

OF ISLAMIC UNIVERSITY IN UGANDA

MAY 2023
 DECLARATION

I, EPODOI HELLEN APORU, declare that this research proposal on “resource mobilization
and service delivery: A case of Ngora District Local Government” is my original work and has
never been presented to any academic institution for any award.

Sign ………………………………………………..

EPODOI HELLEN APORU 122-035063-27615

Date…………………………………………………
 APPROVAL

This research proposal titled “resource mobilization and service delivery” has been done under
my supervision and is ready for submission.

Sign.....................................................................

DR. AINA-OBE SHAMSUDDIN BOLATITO

Date....................................................................
 DEDICATION

I dedicate this work to my beloved husband Bernard Francis Aporu and our children who
allowed me deprive them of time and care in pursuit of my studies.
 LIST OF TABLES

Table 1: sample size distribution………………………………………………………………...21

 LIST OF FIGURES

Figure 1: conceptual frame work ………………………………………………………………....9

 LIST OF ABBREVIATIONS

RM : Resource Mobilization

PPP : Private Public Partnerships

CAO : Chief Administrative Officer

CFO : Chief Financial Officer

PDM : Parish Development Model

NGOs : Non-Government Organizations

CBOs : Community Based Organizations

IV : Independent Variable

DV : Dependent variable
 OPERATIONAL KEY TERMS

Resources Tangible items with value

Resource mobilization

A process of bringing resources together for a purpose

Accountability

Accepting responsibility for one’s actions

Service delivery

Bringing services to the local community

Government

A statutory style of management through leaders

Community Smaller groups of people who come together for a purpose

Population Total number of people living within an area

Poverty Inability to meet the basic needs of life

 CHAPTER ONE

INTRODUCTION

1.0 Introduction
Resource mobilization and service delivery is a key aspect in any developmental activity simply
because without any resources, no impact is realized.

Therefore, this study aims at investigating on gaps of resource mobilization and service delivery
in Ngora district local government, Uganda.

This section includes; background to the study, problem statement, purpose of the study,
objectives, research questions, scope, significance, conceptual frame work, definition of key
words and concepts.

1.1 Study background

The background of the study is structured covering the historical, theoretical, conceptual and
contextual aspects which explain resource mobilization and service delivery practices in Ngora
district local government.

This research study will be conducted in Ngora District Local Government which is one of the
districts found in Eastern Uganda. It was formerly under Kumi district but was curved out on
July 2010.

Resource mobilization and service delivery is a key aspect in any developmental activity simply
because without any resources, no impact is realized.

Therefore, this study aims at investigating on gaps of resource mobilization and service delivery
in Ngora district local government, Uganda.

1.1.1 Historical background

In Uganda after National Resistance Movement (NRM) capturing government from Milton
Obote, there was emergency requirement to develop domestic and external revenue sources
which was affected by the civil war. There was a lot of destruction among livelihoods and human
lives.
After the National Resistance Movement capturing power, Uganda got marginalized and put all
her strengths to donor dependent for survival and this was around 1990s to early 2000s. This was
due to complete lack of enough revenue base of whose tax could be used to address community
needs.

During this reign of programming for the pro-poor developmental activities it was evident that
core areas which were affected lay on the quality of primary education and health services were
in a sorry state.

Today, the National Resistance Movement system of governance has tried to identify different
suitable strategies to improve resource mobilization and service delivery.

None the less, still education and health sectors have remained hampered amidst some few social
sectors which have showed improvements as a result of social development.To improve on
sector development in general, Uganda brings forward “Resource Mobilization” using different
strategies to substitute government funding.

Ministries, departments, agencies and local governments are required to prepare annual
performance plans that reflect their performance output targets with verifiable indicators as a
basis for the appraisal for the organization and staff.The transparent and efficient use of public
resources to ensure the best possible outcomes for the citizens(client/voters) is necessary in the
modern world where the increased civic engagement requires the public bodies to be more
transparent and accountable for the resources allocated.

The PEAP, Poverty Eradication Action Plan clearly identifies the need to strengthen public
sector performance and accountability through resource mobilization which is important to meet
the governments overall objective of eradicating poverty and transforming Uganda in to a middle
income. The PEAP has been replaced by the National Development Plan (NDP) which was
successfully replaced in the mid-2010 and provides the macro-frame work for national
development in the next five years that is 2010-2015.
1.1.2 Theoretical Background.

A resource is anything which has value and utilized with purpose. Anything to be determined as
a resource must have an aspect of time and technology, which at the end of it can be turned in to
natural and man-made resources.

Anything that is found on earth in God’s creation is called natural which are in two categories of
abiotic and biotic.

The biotic resources are things like human beings, plants, and animals to mention but a
few.While the abiotic resource are those which cannot change or grow, by themselves without
life and they include among others, rocks, sand, metals, having in mind that both biotic and
abiotic resources can be changed over a time.

Natural resources can be turned in to man-made resource when they are used by man to make
new things through man’s innovation, use of technology, which is also a resource in itself.

Human resource has aspects of knowledge, skills, and the intelligence quotient built in them just
because of uniqueness in human life.

Mobilization is the ability to bring resources together for purposeful use.This is one of the
techniques which has been tested and proven that without mobilization such resources can never
be seen together or collected waiting to be used to fulfill a need which is a gap in any
developmental activity.

In resource mobilization, there have been several attempts to fulfill service delivery in Ngora
district local government. All lower local governments have a very small resource envelope
which cannot meet all human needs. To meet these gaps, resource mobilization remains a calling
in rebuilding lower local government.Resource mobilization and service delivery to be made
possible believes that there should be a social movement which has both human and natural
resources to complete what is called resource mobilization and service delivery which believes
that peoples participation is very important because they are the ones who source for different
resources, what activity should be identified that resources have to be mobilized, leaders are
whistle blowers but also part of the community or institutions involves in resource mobilization
and service delivery letting your activity to be known makes all people prepare to make
contributions. When your activity is known, those having interest can plan how to mobilize for a
particular type of resource. This can be through media, meetings, events or gatherings.

In different aspects of mobilization common resources that are used include human, finances,
physical, land, technology to mention but a few.

To make resource mobilization possible, aspects of team work among stake holders has to play a
lead role. Mostly this is done through local resource or ability from the community
organization.Resource mobilization will therefore target at increasing, improving or sourcing
from different volunteers willing to contribute resources.

In Ngora district local government, categorizing common resources requiring mobilization

include human resource which means having Labour, people physically at work, like public or
civil servants working in a local government who expected to provide quality services.

In a local government, resource mobilization is structured in different approaches and of which

each plays a lead role.

1.1.3 Conceptual background.

Resource mobilization and service delivery as already explained is when social movements get
together to address their grievances and take action to settle them.

Human resources who undertake service delivery have a frame work which needs capacity
building in knowledge and abilities (Suzan 2012)

Uganda’s economic growth from 1960s has declined as compared with other East African
countries which were at the same level of development. This has confirmed why service delivery
in Uganda has remained low and especially among vulnerable populations.

In Ngora district, all sectors are affected with limited resources to support vulnerable
communities and service delivery which has left a lot of gaps. In effective service delivery has
counted on poor communities.

Resource mobilization and service delivery has to ensure that support from people is available.
People are the providers of resources though they are as well resources by themselves. What
activity is supposed to be conducted? In belief there should be a conceptual understanding of the
activity so that there is planning for the strategy in mobilizing resources to it.

Leaders play a big role in resource and mobilization for this, their involvement is very vital.
These leaders command respect and obviously people hear what they say. In planning, the
activity of resource mobilization is put at the resolution of leaders either it can be supported or
not for a resource mobilization activity to take place an aspect of publicizing brings an awareness
about the mobilization exercise bound to be conducted.

In Ngora district local government, resource mobilization and service delivery are part of
development. Against limited resources and expected services to meet needs of people, the
government of Uganda equally cannot fulfill all needs, and therefore to substitute these resources
have to be mobilized. Common services include education, health services, agriculture, works,
water and sanitation, natural resources among others make these activities have been hampered
due to limited resources which have affected service delivery making standards of life among
communities remain low. When standards are low, poverty index remain high.

The importance of resource mobilization is to improve on how resources are brought together to
meet services that are needed by especially vulnerable groups of people who are critically in
need of services.

1.2 Statement of the Problem

Despite of the many approaches, initiatives and attempts by the government of Uganda, and
other organizations in getting resources and delivering services to its people, the same remains of
a great challenge

The phenomenon of resource mobilization counts to a bigger extent as some organizations

including local governments have failed to perform their duties or provide the necessary services
to its community members. The problem becomes worse when the resources available for service
delivery are miss used forexample in Ngora district where the top administrators including the
CFO, CAO, planner, and the district development officer among others were accused of stealing
over 242 million shillings availed to the district as PDM. Therefore, local governments, NGOS,
CBOs and all institutions must utilize the available limited resources in a maximized and
transparent manner so as to improve on their performance (Muteti,2011).

1.3 purpose of study

This study seeks to investigate how resource mobilization influences service delivery in Ngora
District Local Government.

1.4 Objectives of the Study

i. Examine the influence of resource mobilization in service delivery in Ngora District

Local Government.
ii. Find out different sources of resources fir Ngora District Local Government
iii. Examine challenges faced in the process of resource mobilization
1.5 Research questions
i. Does resource mobilization affect service delivery?
ii. What sources of resources are available for Ngora District Local Government?
iii. What challenges are faced while trying to mobilize resources?
1.6 Scope of the study

The scope of the study will be covered in three aspects namely; content, time and geographical
scope as shown below.

1.6.1 Content Scope

The content scope of this study will majorly base on resource mobilization and service delivery
with emphasis put on the three objectives of the study as illustrated above.

1.6.2 Geographical scope

This research study will be conducted in Ngora District. One of the districts in Eastern Uganda
curved out from former Kumi District in 2010. This district is bordered by Katakwi to the
northeast and Soroti district to the northwest while Pallisa and Serere districts border the district
south and west respectively.

1.6.3 Time scope

This research will involve all the activities for Ngora district right from the time it was curved
out from Kumi district up to date, which will be a period of 13 years. The rationale being that
enough data on resource mobilization and service delivery willbe accessed.

1.7 significance of the study

The results will be importance to the following;

The community;

Resource mobilization and service delivery being a challenge will benefit the community to
address their needs by improving their standards of living.

Development partners;

This provides information to partners regarding resource mobilization through swot analysis of
an organization or a local government.

This will help in service delivery basing on recommendations made during resource mobilization
and service delivery which has been affected in Uganda.

Policy makers;

In making policies, the importance of resource mobilization is in the understanding of the policy
makers whose role is to put in place functions of resource mobilization. To local government
regulations to be followed by funders will minimize bottle necks during resource mobilization.

Service delivery will be closely checked by the same policy makers.

Researchers;

Issues found during the study will help the researcher to involve various researchers to support in
generating more information from different perspectives. The findings will justify the importance
of the studies and especially confirm on the area of study and possibly find solutions to the
identified problem.
Research student;

After the study of this course, the student will benefit by improving the knowledge base and
award of master’s degree. Resource mobilization strategies towards better service delivery will
be in consultancy aspects with the researcher.

1.6 Conceptual frame work

Influence of resource
mobilization
Schools
Health centres
Roads
Creation of employment
opportunities

Challenges of resource
mobilization
Political interference
Corruption Service
Lack of clear accountability delivery
Selfish individual interests

Sources of resources
Local revenue
Central grants
Fundraising
Proposal writing
Scientific publications

Figure 1: Conceptual frame work

Source: Researcher

The conceptual frame work above shows the relationship between the two variables that’s the
independent (resource mobilization) and dependent variables (service delivery) and how they can
be interfered with or checked by the intervening variables if not checked. These intervening
variables include political practices forexample corruption, bribery, and frequent staff turnover
among other practices.
 CHAPTER TWO

LITERATURE REVIEW

2.0 Introduction

For the researcher to come up with the literature for this study, different sources of data related to
it will be visited. These will include; publicized articles, text books, journals, internet among
other sources that the researcher will deem relevant to the topic of study.

2.1 Influence of resource mobilization on service delivery

Where there is increase in population growth rate, governments are to look forward to ways of
providing the necessary services for that population. Forexample in Uganda, according to the
state of Uganda population report (2012), it’s due to the high growing youthful population and
high number of school going students that the government had to increase the number of its
universities and also introduce Universal Primary education so as to cater for the demands of this
growing population.

The role of poverty is yet another factor influencing resource mobilization and service delivery.
Whenever poverty strike a country, region or district, leaders look for ways of reducing poverty
among such communities and in so doing they end up delivering services to citizens. Forexample
due to high prevalence of poverty in Northern Uganda, government is forced to solicit resources
to fight poverty in such areas for example through the Northern Uganda Social Action Fund
(NUSAF). When government does this, service is delivered to people. (State of Uganda
population Report 2012)

Service delivery has also been made possible by the government of Uganda through its
decentralization policy where resources through the central government have been entrusted onto
the local authorities so as to bring services nearer to the people. The local authorities have been
tasked to deliver such social services like family planning, nutrition, primary education, health
care among other services. This strategy has been given great applauds both nationally and also
by the international community. This is because it’s very easy for the local authorities to assess
the demands and needs of its population as compared to the central government.
To have better and continue resources and service delivery, it’s always best to regularly send
updates about the project to the government or donor offices or websites. This will help the
government or donors to assess the impact of their funding. This will encourage good
relationship between the two parties that’s to say the recipient and the donor; this will enable
reliable provision of resources. However, failure to do so will lead to vice-versa. (Thompson
2010)

Where there is bad governance, manifested inform of corruption, poor accountability, donor
countries or agencies may be demotivated and may end up reducing or even to completely
withdraw their funding to such organizations or countries with the above bad governance
characteristics. This eventually makes people to lose those kinds of services those organizations
or donor countries have been providing (UNESCA 2014).

According to Milian (2011) when accounting officers are corrupt especially those at the district
headquarters, there will always be misallocation of resources due to selfish interests
consequently leading to misuse of funds. This destructs proper resource mobilization, utilization
and also service delivery.

2.3 Sources of resources and their influence on service delivery

The procedure and process in which an organization gets its resources for its day to day activities
portrays the future of the organization (Chitre 2012).

For any organization to be sustainable, it must first understand the need to locate the necessary
resources especially locally available resources (Feurstein 2006). Any resource mobilization
approach and any source of resource must be inclusive of the local community so as to make
them feel like they own the process. This will make it easy for the organization to identify and
mobilize resources.

In order to solicit resources for any organization, mala (2009) states that major emphasis has to
be put on human resources. He explains that most NGOs depend on external donations therefore
there is need to mobilize locally available resources, also the organization needs to generate its
own capital resources so as to have greater control and reduce the risk of dependency on foreighn
funding.
According to Cole (2009), non-governmental organizations should explore the non-financial
resources such as cooperation with other institutions and these should be maximally utilized. In
resource mobilization, organizations usually do not give much attention to these non-financial
resources possibly because they do not yield tangible income yet they have advantages and also
create positive results.

To effectively mobilize resources, the aspect of creativity is important (Norton 2006). The same
is emphasized by Schartz (2010) who showed various techniques that were employed to solicit
required resources in Nepal. He gives examples of such techniques as holding regular meetings,
fundraising among others. It’s also of great value to regularly send updates of the project to the
stake holders and donors so that they get more and more familiar to the activities of the
organization, this creates more willingness in the to support the organization.

The impact of media in resource mobilization cannot be underestimated (soko 2009).

Organizations should learn how to cut operational costs. Organizations should look for all
possible means to reduce of administrative expenditures. This can be done by initiating cost
effective trainings to volunteers who will later train others and the same continues. Also, there
should be proper record keeping and transparency should be maintained.

Giving a vote of thanks to the community members, funders or donors always brings motivation
and makes them to always have the heart of continuously supporting the organization and
availing the necessary required resources. Wauri (2009) suggests that acknowledging the
contribution of different actors in an organization makes them to give more.

There are many sources of resources for any organization (Chan 2010) elaborates some of these
to include; loans from banks, which is an external source. While other sources (internal) include;
sales of the project, stake holders’ contributions among others, also projects whose motive is to
serve public interest often receive subsidies from government.

2.4 challenges of resource mobilization

Where there is bad governance inform of weak regulations and policies, lack of accountability
and transparency, donor countries are always deterred to reduce or even withdraw their funding
(UNESCA 2014). This is because donor countries do not wish to see their funding miss-used or
miss-allocated by those in office. This is even made worse by corrupt officials who destruct the
process of service delivery.

In appropriate methods employed in tax/revenue collection are the common factors leading to
low performance of local governments and this is manifested by poor delivery of the commonly
required community services (Muhakanizi 2016). Local governments in Uganda have always
faced a challenge in the process of local revenue collection. This calls for them to put in
measures to examine the negative factors towards this cause.

The issue of having weak budgetary control in local governments is yet another challenge paused
in the process of resource mobilization and utilization (Neely 2009). This to a greater extent
affect accountability especially in the public sector as there are not regulations to check on the
activities of those who go against the set up budgets.

Whenever a budget is set and the stakeholders to implement such budgets fail to follow it
possibly due to selfish interest and other reasons, there is likely to be a setback in the
achievement of the set objectives as per the organization (Milchap 2012). Sometimes budgets fail
to be followed up due to insufficient training of accounting officers, which affects financial
accountability and resource mobilization and also the end result of resource utilization.

Bad financial instincts especially selfish interests during allocation of resources affect the whole
process of mobilization, allocation and utilization of resources especially in developing countries
(Bosquit 2010). This is true because such interests are characterized with greed and poor
allocation of resources on technical know-who, which all affect resource mobilization and
utilization.

The effect of corruption among stake holders, chief accounting officers and the district local
chief administrators is the major cause of financial injustices which often are more related to
selfishness in resource allocation and miss appropriation of resources (Milan 2011).
Consequently this affects mobilization of resources since donors/funders may be discouraged to
support the organization which is characterized with corruption.

Frequent change of staff in the district local governments is yet another challenge in resource
mobilization (Okello 2011). Sometimes staffs who have masterminded the art of lobbying are
changed from time to time. This reduces their potential to solicit for resources. On the other
hand, some again who are corrupt and biased are left to stay in one environment where they have
got used to. In this way, these top finance officers may only be changed when matters of
allegations on fraud and may be incompetence arise.

It’s also argued that transferring staff on technical know who other than choosing the best
candidate to handle the given task leads to employment of staff that are not competent enough
and therefore fail to reach the set standards (Hellon et al 2012). This undermines the principle of
accountability, resource mobilization as well as resource utilization.
 CHAPTER THREE

METHODOLOGY

3.0 Introduction

This chapter will mainly compose of an overview of the methods that will be used during the
research study. These will include; research design, sample size and its determination, sampling
procedure, data collection methods, data analysis and interpretation.

3.1 Research design

According to Blalock and Blalock (1982) a study design is an outline of the procedures or steps
that should b followed when conducting research. In short, a study design is a set of operating
guidelines within which research is carried out consistent with the scientific method. It can
generally be understood as pre-arranged program for collecting and analyzing the information
needed to satisfy the study objectives at the lowest cost (Warwich and Winniger 1957)

This study will employ a descriptive study design so as to be able to clearly bring out the
relationship between resource mobilization and service delivery. Kelinger (1969) states that
descriptive study designs are not only restricted to fact findings but also result to the creation of
important guidelines and solutions to the significant phenomenon.As per Russel (2011) this
study will combine both quantitative and qualitative approaches of research because their
combination yield detailed results. Qualitative approaches will help to get the non-numerical data
as the quantitative approaches will help in getting numerical data.

3.2 Study population

Thisresearch studywill becarried out in Ngora District Local Government in the four greater sub-
counties/ town councils of Ngora District and at theDistrictHeadquarters and the study
populationwill comprise of the following categories; political leaders; these mainly being the
district councilors including L.C.V (13), sub-county chiefs/Town Clerks (4), human resource
officers (2), CAOs (2,) district planners (2), finance department (4), sub-county or Town Council
staff (40) and lastly the district staff will constitute (40) members for the studythe categories will
beselectedas they arestake holders who have knowledge on resource mobilization and service
delivery and also they are the ones held accountable for resources utilization.

3.3 Sample size determination

A sample is a representative of the whole population, (Kothari 2005). In regards to this study as
seen from the study population above, this study will have a sample size of 100 members.

3.4 Sampling techniques

According to Odong (2005), a sample is part of the whole populationcarefully selected to

representthe target population. In order to generalize the findings from the research study, the
sampling techniques to be adopted and employed must satisfy the basic law of probability and
assure the research gets almost the full representation of the whole population withinan
acceptable margin of error (Bell 1993).

Therefore, for this study, the researcher will employ basically two sampling techniques;
purposive and simple random sampling

Table 3.4.1 showing sample size and sampling techniques

S/N Category of population Sample size Sampling techniques

1 Political leaders 13 Purposive sampling
2 SAS/Town Clerks 4 Purposive sampling
3 Human resource officers 2 Purposive sampling
4 CAOS 2 Purposive sampling
5 District planners 2 Purposive sampling
6 Finance officers 4 Purposive sampling
7 Sub-county/Town Council staff 40 Simple random sampling
8 District staff 33 Simple random sampling
TOTAL 100
Source: Researcher

The researcher will employ both simple random sampling and purposive sampling methods to
select the study participants.
3.4.1 Simple random sampling

This is a probability sampling technique whereby all people in the study population will be given
an opportunity to participate in the study. This sampling technique will be employed as it gives
unbiased selection of respondents, this increases fairness leading to dependability and accuracy
of results. This technique will be used especially when selecting sub-county and district staffs.

3.4.2 Purposive sampling

Purposive sampling is a technique where the researcher directly selects respondents for his/her
study basing on their experience and knowledge on the area of study.

The researcher will apply purposive sampling to select respondents from senior offices such as
finance officers, CAOs, Human Resource officers and Town Clerks due to the specific and
sensitive information required from them to inform the current study.

3.5 Sources of data

To collect necessary data for this study, two sources of data will be used and these will include;

3.5.1 Primary source

The primary data for this study will be collected from original sources using research instruments
such as questionnaires and focused interviews. Primary sources especially interviews will enable
the researcher to get facial expression, directly ask questions which all assist in interpretation of
responses.

3.5.2 Secondary source

To complement on the primary data, secondary data for this research study will be collected form
sources that have already been compiled by other researchers. Secondary information collected
will help to underpin findings of the study and ascertain the existing gaps to be addressed.

3.6 Data collection instruments

3.6.1 Questionnaire
This is a set of well derived questions administered to respondents who are thought to have the
required information concerning the research topic. Amin (2005) defines a questionnaire as a
carefully designed instrument for collecting data in relation to the objectives of the study.

The researcher will use a structured questionnaire with closed ended question so as to limit
ambiguous answers and narrow the scope of responses to the conceptualized variables and also
due to their being cheap to administer to many people at the same time.

3.6.2 Interviews

This involves a list of thematic questions that the researcher deems important for collecting the
required data during an interview (Osborne, 2008). Interviews usually involve face to face
interactions between the researcher and the respondents. The researcher will use structured
interview guide containing open ended questions because this will allow broad explanations.
This method will therefore help the researcher to obtain detailed information on different aspects
of resource mobilization and service delivery.

3.6.3 Documentary review

The researcher will visit different written articles, documents and journals internalize and review
them so as to get scholarly views on the research topic. Documentary review is important
because it will help to bring right conclusions as it will be easy to draw comparisons. Documents
such as district income and expenditure estimates, resource mobilization journals for Ngora
District Local Government among others will be reviewed.

3.7 Data quality control

3.7.1 Data validity

Ranjit Kumar (2014) defines validity as the appropriateness and accuracy and quality of the
procedures adopted in finding answers to research questions. Thatcher (2010) understands
validity as the extent to which a measuring instrument measures what it is intended to.

To ensure validity of the research instrument, the researcher will employ a pre-data collection
using expert judgment method (Amin 2005). The researcher will present the research instrument
to the university supervisor who will give expert opinion on the different items of the instrument.
3.7.2 Reliability

Reliability means stability, consistency and accuracy of the research instrument. The greater the
consistency of an instrument, the greater the reliability (Ranjit 2014). A reliability test will be
conducted to authenticate the reliability of the questionnaire which will be the most used in this
study

For us to ensure reliability, a pre-test will be done on 30 of the respondents who will not be part
of the final study as recommended by Mugenda and Mugenda (1999).

3.8 Data presentation and interpretation

Categorical data will be presented on tables, pie-charts and graphs to bring out the variations in
different categories of data. The data collected will be edited, coded, validated and entered into
the computer system for analysis so as to ensure accuracy and consistency of data.

3.9 Data analysis

The outcome of this study will be organized and put into groups of meaningful variables.The
researcher will critically evaluate and analyze the adequacy of the views given by the
respondents. Collected data will be analyzed by use of both descriptive and inferential statistical
techniques. Descriptive measures of mean and standard deviation will be used to describe and
analyze the major sources of resources and challenges of resource mobilization.

Meanwhile, correlation will be adopted to find out the relationship between resource
mobilization and service delivery. Quantitative analysis will be aided by the use (SPSS V 20.0)
software as it is the most reliable for analyzing social research. Qualitative data will
beanalyzedby use of content analysis so that key ideas can be coded and put into different
categories.

3.10 Ethical considerations

For this study to be successful and achieve its objectives, the researcher will employ the major
research ethics including; seeking for consent from the related research places, uphold
confidentiality, objectivity among other research ethics which all lead to meaningful
participation of respondents
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 Appendix I: QUESTIONAIRE

Dear Respondent,

My name is EPODOI HELLEN APORU, a student of Islamic University in Uganda pursuing a

master’s degree of Public administration and management. I am carrying out research on
Resource Mobilization and service delivery in Ngora District Local Government as a partial
fulfillment for the award of the course.

Your participation in the study was carefully sought because of your position you hold in the
district and the knowledge base in your capacity.

From this background, the information shared will confidential and used for academic purpose.

Yours faithfully,
EPODOI HELLEN APORU
Researcher.

SECTION A: Bio data of Respondent.

Please tick where appropriate.

1. Gender
a) Male

b) Female

2. Age

a) 20 years above

b) 21-30 years

c) 31-40 years
 d) 41-50 years

e) Above 51

3. Level of education

a) Certificate

b) Diploma

c) Degree

d) Masters

e) PhD

4. Working experience

a) Below 5 years

b) 6-10 years

c) 11-20 years

d) Above 20 years

Please rank the following statements using a scale with a tick 1-5 to give your idea in agreement
with the statement.

Where 1- Strongly agree, 2- Agree, 3- Neutral, 4- Disagree, 5- Strongly disagree.

Strategic Planning RMSD

S/N Concept of RMSD 1 2 3 4 5

1 I fully understand resource mobilization
and service delivery
2 NDLG undertakes resource mobilization
activities for better service delivery
3 RMSD defines the purpose of which
NDLG exists
4 Objectives of NDLG include RMSD
5 Services of NDLG support RMSD
6 Service delivery is affected by resource
mobilization
7 RMSD is fully operational in NDLG

S/N Performers indicators identification 1 2 3 4 5

1 Achievement of services is through
resource mobilization
2 Number of projects are identified and
prioritized
3 Standard levels required are set and
restricted
4 Projects done address needs with
reduced low standards of living
5 Transparency is adequate and
appreciated by all stakeholders in RMSD
6 Time frame is drawn in all RMSD
activities
Implementation monitoring RMSD

S/N Service delivery 1 2 3 4 5

1 There are enough resources to achieve
all the objectives of the district
2 The available resources are well
appropriated
3 There is proper budgeting for activities
in the institution
4 There is routine monitoring during
project implementation
5 Effective service delivery is achieved
after resource mobilization

Planned activities versus actual

S/N Identified activities 1 2 3 4 5

1 The planned activities are well laid in
the development plan
2 Activities are achieved in the financial
year
3 Resources are mobilized to achieve
4 Out puts address needs and satisfy the
institution
5 Planned activities are in the awareness
of both political and technical
stakeholders
Performance

S/N Performance indicators 1 2 3 4 5

1 Objectives are actually achieved
2 Resources are allocated according to
budget
3 Performance standards are being
followed

S/N Internal reporting 1 2 3 4 5

1 Performance review is regularly done
2 Progress performance reports are duely
completed
3 Accurate information is obtained
4 Final reports are availed to all
stakeholders

S/N Feedback requirement 1 2 3 4 5

1 There are feedback requirements in
place
2 RMSD performance levels and
indicators are communicated back to
stakeholders
3 Feedback information is appreciated by
all stakeholders as a basis of findings on
ground.
S/N Performance 1 2 3 4 5
1 As a result of RMSD there is more
infrastructure in place
2 Quality of infrastructure is due to
RMSD
3 As a result of RMSD, good quality of
services are given to the community
4 Time line is regarded during RMSD
5 Local Governments should embrace
RMSD for any development

Moderating Variable

S/N Insecurity and economic situation 1 2 3 4 5

1 Corruption has led to diversion of
resources which has led to poor service
delivery.
2 Political interference has affected
decision making in the district
3 High poverty levels has laid ground for
poverty
4 Political favors divert technical people
from performance standards
5 Kickbacks have contributed to shoddy
work
 APPENDIX II: INTERVIEW GUIDE FOR KEY RESPONDENTS

Interviewer introduces herself.

Interviewer introduces purpose of study to assessed respondents. Respondents are asked to

introduce themselves.

Strategic Planning.

How does strategic formulation in RMSD affect performance of the institution?

………………………………………………………………………………………………………
………………………………………………………………………………………………………

How should RMSD influence service delivery?

………………………………………………………………………………………………………
………………………………………………………………………………………………………

Implementation monitoring

What is the impact of monitoring?

………………………………………………………………………………………………………
………………………………………………………………………………………………………

Action for poor service delivery

………………………………………………………………………………………………………
………………………………………………………………………………………………………

What are some of the performance indicators?

………………………………………………………………………………………………………
………………………………………………………………………………………………………

Your contribution is highly appreciated;

Thank you.