Lesson 1
Lesson 1
STANDARDS
LESSON 1
Assess quality of received material
LETS ELABORATE
PURPOSE OF STANDARD
OPERATING PROCEDURE (SOP)
• When employees follow the accurate and
acceptable steps in SOP, it has an impact on costs,
inventory, delivery, safety and quality.
• Minor defects - Minor defects are usually small, insignificant issues that don’t
affect the function or form of the item. In most cases, the customer will not
even notice a minor defect on a product. Not even to return an item due to
a minor defect alone.
• Major defects - Major defects are more serious than minor defects. A
product with a major defect departs significantly from the buyer’s product
specifications. Major defects are those which could adversely affect the
function, performance or appearance of a product.
• Critical defects - Critical defects are the most serious of the three defect
types. Critical defects render an item completely unusable and/or could
cause harm to the user or someone in the vicinity of the product.
BENEFITS OF A GOOD RECORDING
AND REPORTING RECORDS