GHJJJJ
GHJJJJ
IT Operations
The primary role of the Computer Operations function is to provide ongoing support to the
business. They are tasked with ensuring that previous days' business data is processed in a
complete and timely manner and ensuring that critical IT functions are available and fully
functional for start-of-day business activities. Specifically, they perform the following functions:
Performance and capacity monitoring.
Scheduling for production batch jobs.
Data Management - backup, restoration, disaster recovery.
IT Support - problem and incidence management
Computer Processing
The two main methods of computer processing are batch and online. An organization
can use either or a combination of both.
Batch processing is characterized by multiple updates to business data being processed
at once, usually overnight. The successful completion of the overnight process is critical
to the start-of-day business processes
Online processing is characterized by updates to business data being processed on a
transaction by transaction basis, usually immediately or in real-time.' Users are able to
directly interface with business users. The on going availability of the environment is
critical to business processes it supports
Both have unique risks and controls; poor controls could impact the availability of systems and
integrity of information.
Scheduling
The critical nature of the batch cycle requires robust scheduling processes and controls.
Scheduling tools and their underlying security help to ensure the availability and
integrity of information.
Good controls over scheduling include:
✓ A defined and communicated process for scheduling batch jobs, including adding
new jobs and modifying existing jobs
✓ Documentation of the job schedule and overall monitoring process Procedures for
escalating problems with the batch job cycle