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Fo Checklist Excelo

Front office staff duties at a hotel include: 1) Checking supplies and equipment, verifying room availability, and preparing for arrivals and departures before each shift. 2) Greeting guests, assisting with check-in and check-out, handling reservations and payments, monitoring security, and coordinating with housekeeping during shifts. 3) Counting cash, filing paperwork, briefing the next shift, and shutting down equipment after each shift.

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Suraj Jha
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29 views

Fo Checklist Excelo

Front office staff duties at a hotel include: 1) Checking supplies and equipment, verifying room availability, and preparing for arrivals and departures before each shift. 2) Greeting guests, assisting with check-in and check-out, handling reservations and payments, monitoring security, and coordinating with housekeeping during shifts. 3) Counting cash, filing paperwork, briefing the next shift, and shutting down equipment after each shift.

Uploaded by

Suraj Jha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Pre-Shift Duties:

Check-in/Check-out Preparation:
Ensure all necessary supplies (key cards, registration cards, pens) are stocked.
Verify room availability and status.
Prepare for any expected arrivals or departures.
Cash Handling:
Count cash float and ensure adequate change is available.
Verify previous shift's cash transactions.
Ensure cash register or POS system is functioning properly.
Communication:
Check for any updates, memos, or special requests.
Review the daily events schedule.
Coordinate with other departments for any pending tasks or guest requests.
Equipment Check:
Verify functionality of computers, printers, phones, and other necessary equipment.
Ensure the availability of stationary supplies.

During Shift Duties:

Guest Services:
Greet guests warmly and assist with check-in/check-out procedures.
Provide information about hotel facilities, services, and local attractions.
Handle guest inquiries, requests, and complaints promptly and professionally.
Reservations:
Accept and process room reservations.
Confirm upcoming reservations and prepare necessary documents.
Coordinate with Housekeeping regarding room availability and status.
Cash Handling:
Process payments accurately and issue receipts.
Maintain a secure cash handling procedure.
Reconcile cash drawer at regular intervals.
Security:
Monitor the lobby area and ensure the security of guests and their belongings.
Be vigilant for any suspicious activity and report it immediately.
Follow hotel security protocols in case of emergencies.
Administrative Tasks:
Complete check-in/check-out procedures accurately.
Maintain guest records and ensure they are updated.
File paperwork and documents as per hotel standards.
Housekeeping Coordination:
Coordinate with Housekeeping for room cleaning schedules.
Arrange for maintenance or repairs in guest rooms as needed.
Ensure rooms are properly stocked with amenities.
Telephone Etiquette:
Answer incoming calls promptly and professionally.
Take messages accurately and relay them to the appropriate department or guest.
Assist guests with external calls and inquiries.
Departure Preparation:
Prepare invoices and bills for departing guests.
Confirm any additional charges with guests before finalizing bills.
Arrange transportation or luggage assistance for departing guests as needed.

Post-Shift Duties:

Cash Reconciliation:
Count and reconcile cash drawer with receipts.
Prepare a shift report detailing transactions and discrepancies.
Hand over cash and report to the next shift.
Documentation:
File any necessary paperwork or records.
Document any incidents or guest feedback for follow-up.
Equipment Shutdown:
Shut down computers, printers, and other equipment.
Ensure all keys and supplies are securely stored.
Handover:
Brief the next shift about any pending tasks, issues, or special requests.
Provide relevant updates about the day's events and guest interactions.

Additional Considerations:

Training: Ensure all front office staff are adequately trained on procedures and protocols.
Customer Service: Emphasize the importance of excellent customer service and professionalism.
Flexibility: Be prepared to handle unexpected situations and adapt to changing guest needs.
Teamwork: Encourage collaboration and teamwork among front office staff and other departments.

Adhering to this checklist helps maintain efficiency, organization, and high standards of service at the hote
professionalism.
guest needs.
other departments.

ards of service at the hotel's front office. Adjustments can be made based on the specific requirements and policies o
quirements and policies of the hotel.

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