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5 Storage System O&M Management

5.1 Storage System O&M Management

5.1.1 Storage Management Overview
DeviceManager is a piece of integrated storage management software developed by
Huawei. It has been loaded to storage systems before factory delivery. You can log in to
DeviceManager using a web browser or a tablet.
After logging in to the CLI of a storage system, you can query, set, manage, and maintain
the storage system. On any maintenance terminal connected to the storage system, you
can use PuTTY to access the IP address of the management network port on the
controller of the storage system through the SSH protocol to log in to the CLI. The SSH
protocol supports two authentication modes: user name + password and public key.
You can log in to the storage system by either of the following methods:
Login Using a Serial Port
After the controller enclosure is connected to the maintenance terminal using serial
cables, you can log in to the CLI of the storage device using a terminal program (such as
PuTTY).
Login Using a Management Network Port
You can log in to the CLI using an IPv4 or IPv6 address.
After connecting the controller enclosure to the maintenance terminal using a network
cable, you can log in to the storage system by using any type of remote login software
that supports SSH.
For a 2 U controller subrack, the default IP addresses of the management network ports
on controller A and controller B are 192.168.128.101 and 192.168.128.102, respectively.
The default subnet mask is 255.255.0.0. For a 3 U/6 U controller enclosure, the default IP
addresses of the management network ports on management module 0 and
management module 1 are 192.168.128.101 and 192.168.128.102, respectively. The
default subnet mask is 255.255.0.0.
The IP address of the controller enclosure's management network port must be in the
same network segment as that of the maintenance terminal. Otherwise, you need to
modify the IP address of the management network port through a serial port by running
the change system management_ip command.
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5.1.2 Introduction to Storage Management Tools

DeviceManager is integrated storage management software designed by Huawei for a
single storage system. DeviceManager can help you easily configure, manage, and
maintain storage devices.
Users can query, set, manage, and maintain storage systems on DeviceManager and the
CLI. Tools such as SmartKit and eService can improve O&M efficiency.
Before using DeviceManager, ensure that the maintenance terminal meets the following
requirements of DeviceManager:
Operating system and browser versions of the maintenance terminal are supported.
DeviceManager supports multiple operating systems and browsers. For details about the
compatibility information, visit Huawei Storage Interoperability Navigator.
The maintenance terminal communicates with the storage system properly.
The super administrator can log in to the storage system using this authentication mode
only.
Before logging in to DeviceManager as a Lightweight Directory Access Protocol (LDA P)
domain user, first configure the LDAP domain server, and then configure parameters on
the storage system to add it into the LDAP domain, and finally create an LDAP domain
user.
By default, DeviceManager allows 32 users to log in concurrently.
A storage system provides built-in roles and supports customized roles.
Built-in roles are preset in the system with specific permissions shown in the table. Built-
in roles include the super administrator, administrator, and read-only user.
Permissions of user-defined roles can be configured based on actual requirements.
To support permission control in multi-tenant scenarios, the storage system divides built-
in roles into two groups: system group and tenant group. Specifically, the differences
between the system group and tenant group are as follows:
Tenant group: roles in this group are used only in the tenant view (view that can be
operated after you log in to DeviceManager using a tenant account).
System group: roles belonging to this group are used only in the system view (view that
can be operated after you log in to DeviceManager using a system group account).
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5.1.3 Introduction to Basic Management Operations

Figure 5-1 Configuration process

5.2 Storage System O&M Management

5.2.1 O&M Overview
ITIL
Information Technology Infrastructure Library (ITIL) is a widely recognized set of practice
guidelines for effective IT service management. Since 1980, Office of Government
Commerce of the UK has gradually proposed and improved a set of methods for
assessing the quality of IT services, which is called ITIL, to solve the problem of poor IT
service quality. In 2001, the British Standards Institution officially released the British
national standard BS15000 with ITIL as the core at the IT Service Management Forum
(itSMF). This has become a major event of historical significance in the IT service
management field.
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Traditional IT only plays a supporting role, and now IT is a type of service. To achieve the
goals of reducing costs, increasing productivity, and improving service quality, ITIL has set
off a frenzy around the world. Many famous multinational companies, such as IBM, HP,
Microsoft, P&G, and HSBC are active practitioners of ITIL. As the industry is gradually
changing from technology-oriented to service-oriented, enterprises' requirements for IT
service management are also increasing, which greatly helps standardize IT processes,
keep IT processes' pace with business, and improve processing efficiency.
ITIL has the strong support from the UK, other countries in Europe, North America, New
Zealand, and Australia. Whether an enterprise imports ITIL will be regarded as key
indicators for determining whether an inspection suppliers or outsourcing service
contractor is qualified for bidding.

5.2.2 O&M Management Tool

In storage scenarios, the following O&M tools are used:
DeviceManager: single-device O&M software.
SmartKit: a professional tool for Huawei technical support engineers, including
compatibility evaluation, planning and design, one-click fault information collection,
inspection, upgrade, and FRU replacement.
eSight: a customer-oriented multi-device maintenance suite that features fault
monitoring and visualized O&M.
DME: customer-oriented software that manages storage resources in a unified manner,
orchestrates service catalogs, and provides storage services and data application services
on demand.
eService client: is deployed in the customer's equipment room. It detects storage device
exceptions in real time and notifies Huawei maintenance center of the exceptions.
eService cloud platform: is deployed in Huawei maintenance center to monitor devices on
the entire network in real time, changing passive maintenance to proactive maintenance
and even achieving agent maintenance.

5.2.3 O&M Scenarios

Maintenance Item Overview
Based on the maintenance items and periods, the system administrator can check the
device environment and device status. If an exception occurs, the system administrator
can handle and maintain the device in a timely manner to ensure the continuous and
healthy running of the storage system.
First Maintenance Items

Item Maintenance Operation

On the maintenance terminal, check whether

SmartKit and its sub-tools have been installed. The
Checking SmartKit installation sub-tools provide the following functions:
Device archive collection
Information collection
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Item Maintenance Operation

Disk health analysis
Inspection
Patch tool

On the maintenance terminal, check whether the

Checking the eService
eService tool has been installed and the alarm
installation and configuration
policy has been configured.

On DeviceManager, check whether an alarm policy

has been configured. After an alarm policy is
configured, alarms will be reported to the
customer's server or mobile phone for timely query
and handling. Alarm policy includes:
Email notification
Checking the alarm policy SMS message notification
configuration System notification
Alarm dump
Trap IP address management
USM user management
Alarm masking
Syslog notification

Daily Maintenance Items

Check and handle the alarms. Log in to DeviceManager or use the configured alarm
reporting mode to view alarms, and handle the alarms in time based on the suggestions.
Weekly Maintenance Items

Item Maintenance Operation

Use the inspection tool of SmartKit on the

maintenance terminal to perform the inspection.
The inspection items are as follows:
 Hardware status
 Software status
Inspecting storage devices  Value-added service
 Checking alarms
Note:
If suggestions provided by SmartKit cannot resolve
the problem, use SmartKit to collect related
information and contact Huawei technical support.
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Item Maintenance Operation

Check the equipment room environment according

to check methods.
Checking the equipment room Note:
environment If the requirements are not met, adjust the
equipment room environment based on related
specifications.

Check whether the rack internal environment meets

the requirements.
Checking the rack internal Note:
environment If the requirements are not met, adjust the rack
internal environment based on related
requirements.

Information Collection
The information to be collected includes basic information, fault information, storage
device information, networking information, and application server information.

Information Type Name Description

Provides the serial number and version of a

storage device.
Device serial
Note:
number and
version You can log in to DeviceManager and query
Basic information
the serial number and version of a storage
device in the Basic Information area.

Customer
Provides the contact and contact details.
information

Time when a
Records the time when a fault occurs.
fault occurs

Records the symptom of a fault, such as

Symptom the displayed error dialog box and the
received event notification.

Fault information Operations

performed Records the operations performed before a
before a fault fault occurs.
occurs

Operations Records the operations performed from the

performed after time when a fault occurs to the time when
a fault occurs the fault is reported to the maintenance
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Information Type Name Description

personnel.

Hardware
Records the configuration information
module
about the hardware of a storage device.
configuration

Records the status of indicators on a

storage device, especially indicators in
orange or red.
Storage device Indicator status For details about the indicator status of
information each component on the storage device, see
the Product Description of the
corresponding product model.

Storage system Manually export the running data and

data system logs of a storage device.

Manually export alarms and logs of a

Alarm and log
storage device.

Describes how an application server and a

Connection storage device are connected, such as the
mode Fibre Channel network mode or iSCSI
network mode.

If a switch exists on the network, record the

Switch model
switch model.

Manually export the diagnosis information

about the running switch, including the
Switch diagnosis
startup configuration, current
Network information information
configuration, interface information, time,
and system version.

Describes the topology diagram or provides

Network
the networking diagram between an
topology
application server and a storage device.

Describes IP address planning rules or

provides the IP address allocation list if an
IP address
application server is connected to a storage
device over an iSCSI network.

Records the type and version of the OS

OS version
running on an application server.
Application server
information Records the port rate of an application
Port rate server that is connected to a storage device.
For details about how to check the port
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Information Type Name Description

rate, see the Online Help.

OS log View and export the OS logs.