Scheduled Televisit 4-7-20

The document provides instructions for joining a scheduled televisit. It details the steps a user should take before, during, and after the scheduled visit time including ensuring the correct browser and permissions as well as troubleshooting tips.

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Scheduled Televisit 4-7-20

Uploaded by

gengar2411

We take content rights seriously. If you suspect this is your content, claim it here.

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Download as PDF, TXT or read online on Scribd

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HOW TO JOIN A SCHEDULED TELEVISIT

1. BEFORE YOU START

a. Ensure that you have a meeting invite. The invite will be sent to you at the email address
that you had provided to the DOC to schedule the televisit. It is your responsibility to
ensure that a correct email address is provided to the DOC. Failure to provide a correct
email address will result in you missing your scheduled televisit.
b. Join the televisit *only* at the provided start time of the meeting. If you sign-in prior to the
start time you will not be able to proceed and will receive the following error: “Meeting
not found”.
c. Ensure the browser you are using is allowed to access the camera, microphone and
speaker. Select the appropriate camera. In most cases, the front facing camera on your
phone will be used.

Follow these steps to enable the camera and microphone on your device:

PC/Mac Android iPhone

When launching the link in a Go to Settings > Apps > Go to Settings > Safari >
browser, the page will load Chrome > Permission > Camera > ‘Allow’ and
and you will be asked to Enable camera and Settings > Safari >
“allow” the camera and microphone Microphone > ‘Allow’
microphone/speaker. It is
important that you allow the
camera, microphone and
speaker. If you do not, the
televisit will not load.

d. Ensure that you are connected to a good and reliable internet connection. A poor internet
connection will impact the quality and experience of your televisit. For example, if you are
connected from a cellphone device, try to disconnect from the WiFi network and see if
service connecting to an LTE network improves your experience.

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HOW TO JOIN A SCHEDULED TELEVISIT
2. WHAT TO EXPECT
a. Once your televisit is scheduled, you will receive a notification via email. The contents of the
email will contain a web address starting with: https: //join.doc-mtg.nyc.gov/......

1. At your scheduled time,

click on Join meeting.

**The above web address is only provided as an example. This web address is not an actual meeting.

b. Click on the web address. The web address should automatically open in the default
browser on the device that you are using for the televisit. Ensure that the camera,
microphone and speaker are allowed. Note: Refer to the Appendix section at the end of this
document for tested browsers.

If your default browser is different from the versions that are tested and listed in the
Appendix, you can copy and paste the web address provided to you in the email into one
of the recommended browsers. To proceed:

1. Carefully select and copy the complete web address from the email without any
leading or trailing spaces.

2. Open one of the recommended browsers and paste the link in the address bar of the
browser URL and then click Enter.

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HOW TO JOIN A SCHEDULED TELEVISIT
c. Once the browser loads the web address, enter your name and you will be prompted to
Join Meeting.

d. If you are using a PC, you would see the below screen. Allow the use of the camera and
microphone by selecting Allow. An example on a Firefox browser is illustrated below:

e. Select the appropriate camera and microphone from the dropdown lists. It is
recommended that you test your speakers and microphone by clicking on Test speakers.
You will be played a tone to test speakers. At this stage, the bar for the microphone will
flash blue if the microphone is working correctly and is picking up the sound of your voice.
Similarly, the camera will capture your image if it is working correctly.

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HOW TO JOIN A SCHEDULED TELEVISIT
f. At your scheduled time, click on Join meeting.

g. You are now in a video conference and will be able to see and hear the other party.

h. You can disconnect the call from your side anytime by clicking on the red X icon as shown
below:

i. Your televisit will automatically end at the scheduled end time.

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HOW TO JOIN A SCHEDULED TELEVISIT
3. TROUBLESHOOTING

a. If possible, test your webcam and microphone before the televisit.

b. If you need to change to a different camera or microphone while the televisit is in progress,
click the settings icon the small preview window to access the other options:

c. If the other party can’t hear you, make sure the microphone is not muted:

Microphone is muted.
Microphone is on. The other party can’t hear you.

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HOW TO JOIN A SCHEDULED TELEVISIT
d. If the other party can’t see you, make sure the camera is on. If the camera icon is red, you
are not sending video.

Camera is off.
Camera is on. The other party can’t see you.

Appendix

Here is the list of tested Browsers and Versions:

Device Tested Device Version Browser Tested Browser Version

(if applicable)
MAC PC MacOS Catalina 10.15.3 Safari 13.0.5
MAC PC MacOS Catalina 10.15.3 Chrome 80.0.3987.132 (64 bit)
MAC PC MacOS Catalina 10.15.3 Firefox 74.0 (64 bit)
Windows PC Microsoft 10.0.2.1000 Microsoft Edge 44.17763.831.0
Windows PC Microsoft 10.0.2.1000 Chrome 80.0.3987.132 (64 bit)
Windows PC Microsoft 10.0.2.1000 Firefox 71.0 (64 bit)
IPhone XR Safari
Android Phone Samsung S8 Chrome
Android Phone Samsung S8 Android Edge