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Mohammad Asim Resume

The document provides details about Mohammad Asim including his education, skills, experiences and achievements. It outlines his objective to secure a responsible career opportunity utilizing his training and skills. It also lists his previous roles as a Floor Manager, Content Writer, Customer Executive and current role as an Annotation Analyst and Operations Team Leader.

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mohdasim01oct
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71 views2 pages

Mohammad Asim Resume

The document provides details about Mohammad Asim including his education, skills, experiences and achievements. It outlines his objective to secure a responsible career opportunity utilizing his training and skills. It also lists his previous roles as a Floor Manager, Content Writer, Customer Executive and current role as an Annotation Analyst and Operations Team Leader.

Uploaded by

mohdasim01oct
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MOHAMMAD ASIM

+97 4-70070365

+91 9310245809
Operations Team Leader [email protected]

Building 4, Ibn Al Jawzi Street, Near Qatar National


Museum Metro, Umm Ghuwailina, Doha Qatar

SUMMARY
I'm a determined person whose objective is to secure a challenging position in a reputable organization to
expand my learnings, knowledge and skills. Secure a responsible career opportunity to fully utilize my training
and skills, while making a significant contribution to the success of the company. Possess exceptional
communication and interpersonal skills with a proven ability to work independently and as part of a team.
Team player with an Eye for details.

EDUCATION EXPERIENCES

Swami Vivekanand Subharti University


Floor Manager
Bachelor's of Arts (English, Political science and Ojaank IAS Academy | March 2020 - April 2021
Sociology)
Pursuing Manage the schedules and calendars of the Founder and
Mentors.
NIOS Accomplishes department objectives by managing staff, planning
Intermediate and evaluating department activities.
2019 Ensure a safe, secure and legal work environment.

Content Writer
SKILLS
UPSC History Guru | April 2021 - Oct 2021
Leadership
Academic Content Writer for UPSC and Daily Current Affairs.
Proactive and self-motivated
Thumbnails Creator
Team Management
Video Editor and Promotion
Adaptability
Performance Metrics (KPI)
Employee Development Customer Executive
Customer Service
Design Thinking NSB BPO | Nov 2021 - March 2022
Wireframe Creation
Basic + Microsoft Excel Managing a team of representative offering customer support.
Overseeing the customer service process.
Resolving customer complaints via calls and Emails.
ACHIEVEMENTS Creating policies and procedures.
Proven track record of delivering customer service with a focus
and customer satisfaction and issue resolution.
Exceed Productivity Targets Experienced in handling high call volume and managing
Team Recognition customer queues efficiently.
Customer Satisfaction Consistently met/exceed performance targets, first call
RNRs resolution and customer feedback ratings (CSAT).
Cross-Functional Collaboration Served as a Subject Matter Expert (SME).
Client Interaction
Streamlined Reporting
Leadership Development
Thumbnails Creation
Annotation
LANGUAGE Annotation Analyst
English
Hindi Telus International India | March 2022 - Present
Urdu
Use in-House tools to manipulate images that are used to train
computer vision.
INTERESTS Align prediction room shape with photos.
Review the prediction position of the photo with respect to a
home’s floor plan.
Travelling
Accurate and detail-oriented in labelling and categorizing data.
Playing video games
Maintained AHT of 10-15 mins with Quality of 95% above Good
Community service
Outcome.
Listening to music
Promoted as Operations Team Leader - Nov 2022

Operations Team Leader


Telus International India | March 2022 - Present

Managing team of 16 TMs by fostering a collaborative and


supportive work environment, resulting in high production,
good performance and team cohesion.
Implemented and Enforced operational best practices and
standards to maintain quality, compliance, Shrinkage and
Attrition in operations.
Developed and maintained KPIs and dashboard to track
performance, data metrics, enabling data-driven decision-
making and performance assessment.
Led successful cross-training initiatives to improve team
flexibility, to save SLAs and responsiveness to changing
operational requirements.
Effectively communicated with senior management, presenting
operational updates and recommendations to align operations
with the organizational overall objectives.
Maintained a strong commitment to employee development,
mentoring and succession planning, resulting in a talent pipeline
and strong leadership bench.
Maintained strong relationship with Clients for smooth run of
process.
Maintained meticulous records of operational activities,
productivity, performance, internal audits and ensuring
compliance.

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