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Responsible Artificial Intelligence Principles at RELX

The document outlines principles for responsible artificial intelligence at RELX. It discusses considering real-world impacts, preventing unfair bias, explainability of solutions, and human oversight to ensure accountability.

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39 views

Responsible Artificial Intelligence Principles at RELX

The document outlines principles for responsible artificial intelligence at RELX. It discusses considering real-world impacts, preventing unfair bias, explainability of solutions, and human oversight to ensure accountability.

Uploaded by

cvpn55
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Responsible

Artificial Intelligence
Principles at RELX
RELX is a global provider of information-based
analytics and decision tools for professional and
business customers, enabling them to make
better decisions, get better results and be more
productive.

Our purpose is to benefit society by developing


products that help researchers advance scientific
knowledge; doctors and nurses improve the lives
of patients; lawyers promote the rule of law and
achieve justice and fair results for their clients;
businesses and governments prevent fraud;
consumers access financial services and get fair
prices on insurance; and customers learn about
markets and complete transactions.

Our purpose guides our actions beyond the


products that we develop. It defines us as a
company. Every day across RELX our employees
are inspired to undertake initiatives that
make unique contributions to society and the
communities in which we operate.
2

RESPONSIBLE
ARTIFICIAL Our solutions, both internal and external,
enhance human decision-making.

INTELLIGENCE This approach is underpinned by our


commitment to corporate responsibility,

PRINCIPLES
which we define as the way we do
business, proactively working to increase
our positive impact and prevent negative
impact.

AT RELX We are using ever more sophisticated


analytics and technology as we deliver
higher value-add solutions. Our products
and applications span a continuum of
information-based analytics and decision
assistive tools from providing insights,
to identifying potential risk factors and
recommendations, to assisting customers
and colleagues in their decision-making
processes.
While the confluence of increasingly
complex technology, proximity to decision-
making and potential impact on people
creates new challenges, they also create
many opportunities to benefit society.
3

PURPOSE AND SCOPE OF THE other organisations. Individual business


areas own the practical implementation of
RESPONSIBLE AI PRINCIPLES the Principles.
RELX and its businesses already have
Generally, we use the term Artificial
robust policies and processes in place that
Intelligence (AI) to describe machine-
are applicable to AI-enabled solutions. The
based systems which infer solutions to
purpose of the Responsible AI Principles
set tasks and have a degree of autonomy.
is to complement these. AI is a field that
The scope of these Principles, however, is
evolves continually, at unprecedented
broader than AI and includes any machine-
speed and scale. These Principles will
driven insights resulting from the tools
iterate over time, based on colleague and
and techniques within the field of data
customer feedback, as well as industry
science. These Principles provide high-
and legislative trends. This will allow us
level guidance for anyone at RELX working
to be proactive, ensuring our solutions
on designing, developing, and deploying
develop in line with our values, and
machine-driven insights. They provide a
maintaining our stance as a thought leader
risk-based framework drawing on best
in the market.
practice from within our company and

AS PART OF OUR RESPONSIBLE AI APPROACH...

1. We consider the real-world impact of our solutions on people

2. We take action to prevent the creation or reinforcement of unfair bias

3. We can explain how our solutions work

4. We create accountability through human oversight

5. We respect privacy and champion robust data governance


4

#1 WE CONSIDER THE REAL-WORLD IMPACT


OF OUR SOLUTIONS ON PEOPLE
This level of reflection enables us to create trustworthy
solutions in line with our company values.

Recognising that our solutions may assist We go beyond asking “what are we
our customers in their decision-making, building, and who is the customer?” We
we are mindful of the potential impacts seek to identify the range of people who
our solutions may have on people. benefit from our solution and how, and
who might be impacted and why.
AI is a method to solve a business problem
for our customers as well as our own To do so, we define the sphere of influence
company, implying a set of assumptions of the solution. We map stakeholders
and a specific, real-world context. The beyond direct customers, and we think
better that context is understood and the about the domain to which the solution
more aware we are of our assumptions, applies – are people’s health, livelihood
the better the solutions we create, and the (including career prospects) or rights
higher the value-add for customers. affected in any way? These insights enable
us to consider the impact of a particular
solution.
5

#2 WE TAKE ACTION TO PREVENT THE CREATION OR


REINFORCEMENT OF UNFAIR BIAS
This drives high-quality results and averts discrimination.

As a supporter of the United Nations That can lead to results that are skewed,
Global Compact, promoting fairness and and therefore less valuable, output. It also
non-discrimination is at the core of our may lead to less favourable outcomes for
business philosophy and values. individuals or groups based on gender,
ethnicity, socio-economic status, and other
We understand that mathematical accuracy personal attributes.
doesn’t guarantee freedom from bias,
which is why we act to prevent the creation Our actions to prevent the creation or
or reinforcement of unfair bias. reinforcement of unfair bias include
implementation of procedures, extensive
When such actions are not taken, bias review and documentation processes, and
can be introduced inadvertently via data use of available automated bias detection
inputs and/or through machine processing tools, among others.
or algorithms. Once introduced, it can be
replicated through human decision-making
across data science, product management
and technology.
6

#3 WE CAN EXPLAIN HOW OUR SOLUTIONS WORK


An appropriate level of transparency creates
trustworthiness for users and regulatory bodies.

This principle doesn’t prescribe what Different contexts and audiences


models to build and use, and it doesn’t require different explanations. As part
prohibit the use of “closed box” models. of the design process, we consider
The aim is to have an appropriate level what elements of the solution will need
of transparency for each application and explaining, to whom they might need
use-case to ensure that different users can to be explained, and how to go about
understand and trust the output. explaining them. We also evaluate a
solution’s reliability and are explicit about
its intended use.
7

#4 WE CREATE ACCOUNTABILITY THROUGH HUMAN OVERSIGHT


This enables ongoing, robust quality assurance of
machine outputs and helps pre-empt unintended use.

Our technology assists our customers’ Once the solution has left our hands, this
decision-making processes. It is important means the customer takes on the role
that humans have ownership and of ultimate decision-maker. Use of our
accountability over the development, use, solutions is controlled by an agreed set of
and outcomes of AI systems. terms and conditions, as well as applicable
law. We hold our customers accountable
We have an appropriate level of human to these requirements. Customer support
oversight throughout the lifecycle of our colleagues play an important role in
solutions. ensuring the intended use is understood
This is core to ensuring the quality and by customers and quality issues are dealt
appropriate performance of our solutions. with appropriately by internal teams.
8

#5 WE RESPECT PRIVACY AND CHAMPION


ROBUST DATA GOVERNANCE
This ensures we continue to be recognised as
a trusted provider of information solutions.

Appropriate collection, usage and Some data sets include personal


protection of data are crucial to our long- information. We are committed to handling
term success as an information and personal information in accordance with all
analytics business. applicable privacy laws and regulations as
well as our own Privacy Principles, which
As we maintain and broaden our require that we always act as responsible
data assets and discover new ways of stewards of personal information.
generating insights, we recognise that
strong data governance is essential. AI
systems function more accurately when
they are fed large amounts of high quality
data, and some data sets are utilised
across solutions, for multiple purposes.
We need to ensure we have in place robust
data management and security policies
and procedures.
email: [email protected] www.relx.com
June 2022

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