ENGLISH ASSIGNMENT

WEEK 2 and WEEK 3

Oleh :
Efra Eunike Sidabutar
2211521069

Industri Perjalanan Wisata

Fakultas Pariwisata
Universitas Udayana
2023/2024
 WEEK 2
JOBS OF TOUR GUIDE, OPERATOR, AND MANAGER
Activity 2
Answer the following questions ( Home Assignment) (Page 8)

1. What is a tour guide?

Answer : Tour guide is a person who works for a travel and tour agency, who guides
domestics and foreign tourists in the language of their choice for a fee, commission, or any
lawful form of remuneration. Tour guides work for tour and travel guide companies, cruise
lines, visitors’ bureaus and hotels as seasonal workers, independent contractors or full-time
employees. They may lead walking tours, driving tours or cruises through popular sites,
national parks, historic neighborhoods, museums or other regional points of interest. Tour
guides also must be able to retain historical facts, dates and anecdotes, and then relay that
information to visitors in an entertaining, informative way. Tour guides are responsible for
helping people to visit unfamiliar areas. They usually make special trips with groups of
tourists in order to show them important places of cities.
2. Whom do tour guides work for?
Answer : Tour guides work is very useful for visitors who are for the first time in some
areas, because these professionals are very knowledgeable and provide valuable information
to people. So, that’s mean tour guides work with tourists and visitors but may also work with
locals interested in learning more about their city or town. Tour guides can be found at
museums, historical sites, and other locations that showcase unique elements of local culture.
3. What kinds of tours do they lead?
Answer : The kinds of tours do they lead include: travel companies, cruise lines and
visitor bureaus to conduct tours of cities, historical sites and attractions, or specialty/themed
tours such as at movie locations. They might drive a tour bus or lead a walking tour. The
services of a guide usually will enhance your experience of a site, but there can be
disadvantages that should be taken into consideration before hiring a guide.
4. What are their responsibilities?
Answer : Tour guides are responsible for helping people to visit unfamiliar areas. They
usually make special trips with groups of tourists in order to show them important places of
cities. Their work is very useful for visitors who are for the first time in some areas, because
these profession- als are very knowledgeable and provide valuable information to people.
They may work in travel agencies or museums.
5. How can tour guides entertain tourists?
 Answer : This is several ways for tour guides entertain tourists, include :
1. Take a personal interest in your guest.
Endear yourself to your guests by having at least a small chit-chat with as many as possible.
Find out where they’re from and how they’re enjoying the local area.
2. Tell a story.
Find the interesting story, and weave the information into a narrative. Make it so people can
place themselves into the scenario you are building and – here’s the key – really feel how the
people live (or lived) in the context. If it’s a nature-related tour, you can still build narratives.
There’s a story everywhere.
3. Inject a bit of humor.
You don’t need to be a jokester, but the occasional spot of humor will help. Give them the
thing that they love, and they will appreciate you for it.
4. Get dramatic.
As you visit each place, show how your historical persona would have participated in that
place and how it impacted their society as a whole. Use this to show how each of them
interacted with the same place but in dramatically different ways.
6. Be flexible to the needs and interests of your guest.
The best tours are the ones where the guide can find points of interest to show each person so
they can connect on an individual level.
6. What kind of jobs do they perform?
Answer : Tour guides usually perform the following tasks such as: describing places to
people, greeting and welcoming tourists groups, providing safety devises, escorting groups of
people on cruises and providing directions to tourists.
7. What requirements do they need to perform their tasks?
Answer : Requirements to be a tour guide very depending on cities and companies.
Among basic qualifications for these jobs are training programs and internships related to this
area. To perform these jobs, they should be flexible and proactive, enthusiastic and friendly,
able to interact with people from different backgrounds, able to work with a team, able to
retain historical facts; should have good presentation skills, good verbal communication skills,
multiple language skills. time management skills, and excellent knowledge about points of
interest of specific cities.
8. What kind of skills do they need to do their jobs?
 Answer : The kind of skills do they need to do their jobs are: should have good
presentation skills, good verbal communication skills, multiple language skills, and time
management skills.
9. What qualification do you think when you want to become a tour guide?
Answer : Basic qualifications for these jobs are training programs and internships related
to this area. These courses are offered by community colleges and tourism training schools.
People working on this area usually receive on-the-job training from their employers in order
to learn some basic and advanced skills. Among suitable certifications for this business are the
Certified Tour Professional offered by the National Tour Association and the Sustainable
Tourism Eco-certification offered by Sustainable Travel International.
10. Do tour guides need certifications? What are they for?
Answer : Yes, they do. These certifications serve several important purposes, include :
1. Legal Compliance
Many countries and regions have regulations that govern the operation of tour guide
services. Obtaining the necessary certifications ensures that tour guides are compliant with
local laws and regulations.
2. Quality Assurance
Certifications often include educational and training requirements. These requirements are
designed to ensure that tour guides have a solid knowledge base about the area they are
guiding in, as well as the skills necessary to provide an engaging and informative experience
to tourists.
3. Safety
In some cases, certifications may require training in safety procedures and first aid. This
helps ensure the safety and well-being of tourists during tours, especially in outdoor or
adventure settings.
4. Professionalism
Certifications can help establish a level of professionalism within the tour guide industry.
They signal to tourists that the guide has met certain standards of knowledge and conduct.
5. Consumer Confidence
Tourists are more likely to trust and choose certified tour guides because they have a
guarantee of a certain level of competence and expertise.
 Activity 3
Read the following reading passage about a tour operator with ten blank spaces. Fill in the
blank spaces using the following phrases. (Page 8 – 12)
Tour Operator
A tour operator is a person whose job duties include organizing tours, whether they be for
holidays or historic places. He typically combines tour and travel components to create a
package holiday. They (a) advertise and produce brochures to promote their products, holidays
and itineraries. The most common example of a tour operator’s product (b) would be a flight on
a charter airline plus a transfer from the airport to a hotel and the services of a local
representative, all for one price. Tour operators (c) are responsible for organising and preparing
holiday tours. They follow trends in the popularity or destinations and packages, and adjust
company plans accordingly (Target jobs, n.d.). Fluency in a second language (d) may also be
beneficial advantage in this role. Responsibilities of the job vary according to the time of year
and size of employer, but generally include:
a) deciding how many (e) holidays to sell each season and the resorts/ countries to use.
b) visiting resorts to ascertain accommodation quality and suitability.
c) liaising with coach operators, airlines, hoteliers and resort reps.
d) agreeing service levels, contracts and costs.
e) confirming customer names with airlines/hotels, collecting, (f) evaluating and responding (as
appropriate) to customer feedback.
f) using market research information to guide decisions.
g) producing brochures and internet based information.
h) providing pricing in formation.
i) marketing holidays (g) clients via travel agents, websites, brochures and television
advertising.
j) handling bookings, invoicing and issuing of tickets , and
k) predicting profits or number of booking.
Requirements to be a tour operator (h) also depends on the company. Graduates with degrees
in leisure, travel, tourism, management, marketing, IT, business, languages or hotel and
catering management may have an advantage. Relevant professional or vocational
qualifications (i) would be a big. Pre-entry experience gained working with the general public or
within the hotel, tourism or travel trades (particularly overseas) are advantageous. Tour
operators (j) require to have the following skills such as: a demonstrable interest in travel,
knowledge of key holiday destinations, foreign language skills, excellent interpersonal skills,
communication skills, customer service skills, organisation al skills, IT skills, commercial
awareness, and good time management skills.
 Activity 5
Work individually and home assignment. (Page 17 – 18)
No. Aspects Descriptions
1. Definition of tour manager A tour manager is a person who manages an
itinerary on behalf of the tour operator ensuring
the program is carried out as described in the tour
operator’s literature and sold to the
traveller/consumer and who gives local practical
information.
2. Education (qualifications) required A bachelor’s degree may be required by some
employers, while others are looking for applicants
with some college coursework. A prospective
tour manager/director may find it helpful to take
classes in business law, psychology, accounting,
management, computers and first aid.
3. Experience required Would need experience of planning and
organising trips.
4. Jobs to be performed a) welcoming groups of holidaymakers at their
starting point and announcing details of travel
arrangements and stop-over points.
b) checking tickets and other relevant documents,
seat allocations and any special requirements.
c) helping with passport and immigration issues.
d) assisting holiday makers check-in and settle in
to their accommodation.
e) communicating a range of information on
itineraries, destinations and culture.
f) informing passengers of arrival and departure
times a teach destination on the itinerary and
ensuring that all members of the group are back
on the coach before departing from each stop.
g) developing a specialist area of knowledge.
h) using professional knowledge to answer
questions from holiday makers / customer and to
fulfil their expectations of the tour.
i) making sure all travel arrangements run
according to plan and that accommodation, meals
and service are satisfactory.
j) organising entry to attractions and transport,
such as car hire.
k) ensuring that the tourist running smoothly for
individual members of the group.
 l) responding to questions and offering help with
any problems that arise, ranging from simple
matters, such as directing a member of the group
to the nearest chemist, to more serious issues,
such as tracing lost baggage.
m) dealing with emergencies, such as helping a
holidaymaker who is ill or those needing to
contact family members urgently.
n) making contact in advance with places to stay
or visit to check details and arrangements.
o) liaising with hotels, coach
companies,restaurants and other clients.
p) advising about facilities, such as sights,
restaurants and shops ,at each destination.
q) occasionally making accommodation bookings
on proposed dates.
r) organizing and attending tourism events,
conferences, work- shops, seminars and
exhibitions.
s) writing reports and maintaining records.
t) providing feedback after a tour as part of a
debrief session.
5. Skills required a) a pleasant, friendly manner with excellent
people skills.
b) The ability to get on well with people of all
ages and backgrounds.
c) a supportive, tactful and approachable manner.
d) Good listening and questioning skills.
e) Excellent planning and organizational skills.
f) Self confidence and the ability to inspire
confidence in others.
g) The capacity to make decisions quickly and
change arrangements as required.
f) the ability to work well under pressure and
cope with emergencies.
g) independence.
h) a flexible approach to work.
i) energy, stamina and the enthusiasm to cope
with different people’s needs and demands over
long, often irregular, working hours.
j) health and safety awareness.
h) an interest in geography and historical sites.
 Activity 7
Fill in the table below with the advantages and disadvantages of a tour guide. You feel free to
add your own knowledge. (Page 25)

Aspects Advantages Disadvantages

Local Knowledge They can furnish in-depth insights into Because tour guides are
the destination's history, culture, and usually recruited from local
nearby points of interest, enhancing your communities, there is little
appreciation of the place. Certain opportunity for parties
residents may also share outside the local community
recommendations for top dining to become tour guides in an
establishments, budget-friendly area.
shopping options, and picturesque
locations for photography.
Dealing with Travelers can fully immerse themselves Difficulty in resolving tourist
Problems in the experience without the need to problems regarding
concern themselves with planning bureaucracy, for example
activities and accommodations, as processing permits
everything has been pre-arranged for for activities such as hiking,
them. This allows them to simply savor fishing or camping, and
the journey without the burden of language barrier.
handling various logistical aspects.
Safety The guides possess extensive knowledge The tour guide may not be
of local safety concerns and can play a very familiar with all first aid
crucial role in guaranteeing a secure and if a tourist is injured, this can
pleasant experience. They are also well- endanger tourists.
informed about local cultural norms,
including what is considered sacred and
which local myths should not be
engaged with.
Saving Your Time Time is saved since the tour guide Tourists don't really know the
handles all the details, eliminating the area they want to visit,
need for extensive research, as such because everything is left to
information is typically encompassed the tour guide.
within the tour package.
Unwanted The guide can sort through the numerous Tourists are pressured to
Services choices, offering only the activities and purchase goods, services, or
services that align with the traveler's Services they don't actually
preferences, thus preventing them from want.
feeling overwhelmed by a multitude of
options.
Lack of Flexibility They typically have the flexibility to Tourists have time limits and
tailor tours to match the specific are less satisfied with
interests and preferences of both exploring a tourist area.
individual travelers and groups. This is
particularly advantageous for travelers
 who appreciate a well-organized and
streamlined itinerary.
Cost Certain tour companies specialize in The costs incurred by tourists
providing economical tour packages, become more expensive.
catering to travelers seeking to
economize. Guides can offer guidance
on currency exchange rates and
recommend optimal places for currency
conversion, enabling travelers to
maximize the value of their money.
Moreover, guides can enlighten travelers
about potential concealed charges or
tourist pitfalls, empowering them to
make well-informed financial choices.
 WEEK 3
Greeting and Welcoming Tourists
English for Tourism 1

Work in Pair Home Assignment

Work in pair to create or write dialogues of asking and giving tourist in- formation. Then demonstrate
in front of the class and minimize to look at what you write. (Page 8)
*) Guest = Guest Eunike Sidabutar *) Travel Agent : Yunida Elisabet Nainggolan
Guest : Hello! I'm new in Bali and I'm looking for some tourist information. Can you help me
out?
Travel Agent : Of course! Welcome to our city. I'd be happy to help. What information are you looking
for?
Guest : Well, I'm interested in visiting some historical sites. Are there any museums or
landmarks you would recommend?
Travel Agent : Absolutely! We have a couple of great options. The Bali Museum in Denpasar is a
must-
visit, it's filled with fascinating artifacts and has guided tours. The Bali Bombing
Monument in Kuta also beautiful, with historic monument and a charming
atmosphere.
Guest : That sounds great! How about outdoor activities? Are there any parks or hiking trails
nearby?
Travel Agent : Yes, we have a lovely park called Tirta Gangga Water Park in Karangasem. This park is
known internationally as one of the world's paradises. The view is very beautiful and
the water is very clear. This park is also a great place to take photos. Many tourists go
to there.
Guest : Excellent! I'm also curious about local cuisine. Is there a signature dish I should try?
Travel Agent : Absolutely, you must try our famous food, the “Rujak Kuah Pindang Bali.” It's fresh
and delicious. And don't forget to visit the Kedonganan's Market to buy some seafood
according to your wishes, then hand it over to the restaurant to be cooked. Apart from
 that, you can have dinner while enjoying the sunset.
Guest : Thank you so much for the recommendations! Do you have a city map or any
brochures I can take with me?
Travel Agent : Of course, here's a city map, and I'll give you some brochures about our top attractions
and restaurants. Enjoy your stay, and if you have any more questions, feel free to ask!
Work individually to fill in the missing words or phrases in the following greeting, welcoming
and introducing one self. (Page 11)
1. Good evening, My name is (a) Efra Sidabutar I am your guide for this tour. I would like
welcome to (b) Bali. My job is to help you tell all about the things you will see. If you have any
questions, you feel free to ask. It (c) is my pleasure to answer your questions. It is free to talk to
me at (d) anytime you need my help. Thank you.
2. Good morning ladies and gentlemen. I am (a) Efra Sidabutar. On behalf of (b) Bali Paradise
Tour Agency, I would like to welcome you all to (c) Bali. Our tourist bus ride to the hotel will
take about (d) fifteen minutes. Now I would like to take a minute to familiarize you with the area
and discuss some (e) brief for safety. Firstly, I ask that you remain seated until we reach our
destination and that (f) stood are not permitted while on the bus. Secondly, I would like (g) tell
you that it is against the law to get drunk in public. Enjoy your holiday with us.
3. Hello visitors. I would like to welcome you all to (a) Bali. Please, allow me to introduce
myself.My name is (b) Efra Sidabutar. I am your guide and will support you during the tour. I
promise you are going to enjoy your stay here in (c) Bali. This is a beautiful, quiet, unique, and
famous city in Indonesia. You can enjoy (d) great meals and explore great culinary activities.
The best restaurant serving various culinary products in this city is (e) Akar Restaurant. You can
also enjoy (f) the traditional food from Bali.
4. Hello, everyone. I am your tour guide today. My name is (a) Efra Sidabutar. I am happy to
welcome you to (b) Bali. It is a great pleasure to meet you here (c) in Bali. You will find that (d)
Bali and the surrounding are very (e) beautiful and (f) enchanting. You will also discover that
there are many (g) beautiful things in (h) Bali.
5. Good day, every body. My name is (a) Efra Sidabutar, your tour guide for today. We are going
to leave for the hotel in (b) just a few minutes. I would like to ask your favour (c) to sit back and
you can (d) enjoy the view of the shopping centre on both sides of the bus as we enter the city. I
suggest you to remain in your seats until our (e) bus have come to a complete stop. Our agent, (f)
Mr. Wawan will be meeting you at the bus to help you with your bags. Please double check to
make sure that your personal belongings are not (g) left on the bus. On behalf of (h) Bali
Paradise Tour Agency, have a wonderful vacation in (i) Bali and I hope to see you tomorrow at
(j) the information session.
 Activity 6
Greetings are expressed in many different ways. Greetings are also shown physically or using
body language. Match the following pictures of greetings with the captions by writing the
captions under the pictures. (Page 14 – 16)
Answer :
1. A Traditional Thai greeting J
2. Arabic Greeting C
3. Chinese Greeting D
4. Fist Bump Greeting L
5. Germany Greeting G
6. Hand Kiss Greeting I
7. Hawaii Airport Greetings A
8. Hongi Maori Greeting New Zealand B
9. Indonesia Army Greeting K
10. Japanese Greeting E
11. Pakistani Greeting H
12. Russian Kiss Greeting F