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Working in Teams

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Working in Teams

Uploaded by

api-736250314
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Working in Team

By
Anthony Van

Winnie Kenou
Sherly Feliz
Salomon Weinberg
The Nature of Teams
Teams play an important role in the world of business
• A team of marketing experts designing a publicity program
• Service team helps customer or employees
• Management teams work collaborative to help them perform daily missions
• At a University, top officials meet regularly to coordinate their divisions
• Actions teams offer immediate responses activated in emergency situations.
Characteristics of a Work Group
A work group is a small, independent group of people who interact with one another
to reach a common goal.

Size Shared Purpose Interaction over Time

Interdependence Identity
Size
• A group of 2 is not a group since the partners do not interact in the same way a 3 or more
people do
• Less agreement exist when the group is too large. More than 20 people loses the properties
that define a group
o Size doesn't translate to effectiveness
o Members have fewer chances to participate

• The perfect size for decision-making groups is either 5 or 7 members


o The odd number eliminate the chance of tie votes
o Groups with less than 5 members lack the resources to produce good idea
Shared Purpose

• A group of people might talk with one


another, but unless they share a collective
goal, they won't collectively accomplish
anything.
o One challenge facing any leader of a
new group is to give members a clear
sense of shared purpose
o The goal is to get people connected to
the mission of an organization
Interaction over time
• A group that interacts over a period of time, develop shared characteristics
• They will tend to develop shared standards of appropriate behavior members are
expect to meet
o How fast meeting begins when everyone arrives
o What contribution each member is expected to make to certain routine task
o What kind of humor is appropriate
Interdependence
• Group members don't just interact, they depend on one
another
• A group is like a restaurant
▪ If the kitchen crew fails to prepare orders correctly, the
servers tips will decline
▪ If the employees who clear tables don’t do their jobs quickly,
the servers will hear complaints from their customers
▪ If the waiters fail to take orders accurately, the cooks will have
to fix some meals twice.
Identity

• Some groups have a formal title such


as "accounting department", others
have an informal identity like "those
guys who carpool together"
• Members feel their own image is tied
to the way to group is regarded.
• The group identity means the
addition or loss of a member feels
significant to the people involved in
the group
What makes a group a team ?
• True teams have all the characteristics of a group, but they have other qualities
that distinguish them

Groups Teams
Members primarily concerned with Members focus primarily on team
their own challenges and goals challenges and goals
Members produce individual Members produce collective
products products
Work shaped by manager Work shaped collectively by team
leader and members
Characteristics of a Successful Team
A study made by interviewing member of 75 different successful teams, found that
they all shared 8 characteristics
1) Clear and inspiring shared goals:
Members of a winning team know why their team exist and believe the
purpose is important. Ineffective teams have lost sight of their purpose or don’t believe the
goal is truly important.

2) A results-driven structure
Members of winning teams focus on getting the job done in the most effective way. Less
effective team either are not organized or don’t care enough about the results.
Characteristics of a Successful Team
3) Competent team members:
Members of a winning team have the skills necessary to accomplish their goal. Less
effective teams lack people possessing key skills.

4) Unified commitment:
People in successful teams put the team's goals above their personal interests.

5) Collaborative climate:
The members trust and support one another. In other words, "Teamwork".
Characteristics of a Successful Team
6) Standards of excellence:
Each member is expected to do his or her personal best. In less successful teams, doing it
with the minimum amount of effort is the standard.

7) External support and recognition:


Successful teams needs an audience that recognizes their effort. It may a boss or the public
the team is trying to serve.

8) Principled leadership:
Winning teams usually have leaders who can create a vision of the team's purpose and
challenge members to get their job done
Virtual Teams
• Virtual teams interact and function without
being in the same place at the same time.
• Can be extremely effective if you can have
people working in different time zones
• If can also boost the efficiency of people
who work under the same roof.
o Working by e-mail is more effective than
face-to-face
o In virtual teams there isn't so much
leveling status
LEADERSHIP AND
INFLUENCE IN TEAMS
PERSPECTIVE ON
LEADERSHIP Leadership usually
would typically be a role
In recent years it has
been shown that within
a team many different
assumed by one
members could assume
individual
the role of a leader
LEADER-Member
Exchange
➢ LMX assumes that you have a leader
and within that he or she has a
collective relationship with each
member that is unique to them

➢ No matter how good a leader is time


will always be limited for them and
1on1 interactions cannot always
occur but in most high quality LMX
positivity and reinforcement occurs
leading to the member being
considered a part of the "insiders"
BECOMING A
LEADER
POWER AND ➢ Whether or not a team has an assigned leader every
member can alter the events of a project or activity
occurring
INFLUENCE OF
MEMBERS ➢ John French and Bertram Raven identified seven
forms of powers usually present amongst groups they
were : position power, coercive power, reward power,
expert power, referent power, information power,
connection power
Tower Building
Communication In Teams
Set team goals
For the team to function well
and effectively communicate,
Solve team problems
each person must take into
account the issues and
problems that may arise Make time for communication
whenever people try to
communicate. Keep things clear

Show respect
Effective
Communication
Your ideas and concepts are being
heard and people are acting upon
them
• Listen
• Understand
• Take action
Fill Functional Roles aka “DO YOUR JOB”
• Functional roles = Involve functions that are necessary for the
team to do it job
• Two types of functional roles: Task roles and Relationship roles
• Task = doing the job
• Relationship = keep the interaction between members running
smoothly
Team Goal and Individual Goal
• Sales department wants to meet • Sales representative wants to earn
annual sales target bonus
• Company wants employee to • Employee wants to visit family in
attend a seminar in Minneapolis Minneapolis
Promote Desirable Norms
What are Norms?
Norms=Middle Ground or Rules
What happens if people don’t comply with the norms?
Delaying action, Hinting about the violation, Discussing the problem openly,
Ridiculing and deriding the violator, Rejecting or isolating the deviant
How can I establish the “Norm”?

• Creating Desirable Norms Early


• Comply with Established Norms Whenever
Possible
The Abilene Paradox OR Excessive
Conformity
Lost at Sea Activity
Debate
Working by yourself vs Working with a
team
You guys will work together and have a debate about whether it is better to work by
yourself or work with a team?

We will also have a cross examination where we can ask each other questions.

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