Spec Sheet

ACOM
Command & Control System

Overview
The ACOM Command & Control System is Zetron’s most
comprehensive mission-critical IP-based dispatch console
solution. Operating on a Linux-based commercial hardware
platform, ACOM delivers the redundancy, reliability, rich features,
intuitive operation, and flexible configuration that have
consistently put Zetron’s ACOM solutions at the forefront of
integrated dispatching technology. ACOM provides unsurpassed
performance and 24/7 operation, whether the dispatching
environment is a public-safety agency, a major transportation
hub, or a large utility. In addition, ACOM can be deployed to
support a few console positions or hundreds; fixed, distributed,
or mobile operations; disaster recovery; or sharing across
agencies.

Features ACOM Dispatch Console

• Scales from a few consoles to hundreds. ACOM provides the interface dispatchers use to interact with the
• Supports centralized, distributed and mobile-based system. Each console consists of a Windows-based client running
dispatching. the ACOM dispatch application software.
• Delivers high-bandwidth efficiency in an end-to-end IP-based The ACOM dispatch software is able to operate in either
system. full-featured or mobile mode. Mobile mode is ideal for mobile-
• Utilizes local or geographical redundant architecture. command or temporary dispatch operations. To operate in
• Includes an intuitive, feature-rich, highly customizable mobile mode, the console requires only an IP-connected laptop
graphical user interface (GUI). or tablet PC and a headset. It includes audio routing to a single
headset or built-in microphone and speakers, and provides all
• Provides system-wide call-management capabilities and call-
management reporting. the functional console features ACOM has to offer. Mobile mode
can operate over local Wi-Fi or high-speed LTE networks.
• Includes profile-based login.
For more traditional dispatching, the console provides the full
• Interoperates with legacy, modern and emerging radio and
telephone technologies. suite of audio-routing capabilities and console audio peripherals
using a USB-connected Media Dock. The console can use the
• Provides sophisticated telephony capabilities. default audio routing, or it can be configured with a custom
• Supports a variety of open-standards interfaces including P25 audio routing script to suit the particular needs of the control-
(CSSI, DFSI) and DMR. room environment.
• Can interface with TETRA systems, or to TETRA PEI connected Login capabilities range from basic-user screen start-up to full,
donor radios. authenticated login control linked to an organization’s active
• Capable of AES and DES encryption (including FIPS 140-2, directory database. They also allow a user to log into different
Key Management and Key Fill Device support). systems based on the user’s login profile.
• Includes web-based configuration tools. Configurations can be assigned to operators automatically,
• Includes script-based audio routing algorithms. based on their login profile, or they can be modified “on-the-fly,”
• Supports Simple Network Management Protocol (SNMP) for as circumstances warrant and permissions allow. Supervisors
real-time alarm reporting. can use network-management resources to create, activate, and
• Includes SIP-based voice recording with metadata. publish configurations.
• Interfaces to third-party applications such as CAD and AVL for
call-setup and location services.

www.zetron.com
 System Overview Trunked Radio Network
(P25, TETRA, DMR)
Full-featured Dispatch ACOM
with Media Dock ACOM Core Infrastrucure Gateway
ACOM consists of the following major
components:
• ACOM Dispatch Console
• ACOM Core
• Conventional Services Gateways
and Radio Gateways
• ACOM Management Services
Radio Gateway Mobile Radio

SIP Telephone

IP Network
IP PBX or Gateway

Mobility-mode
Dispatch

Video
Cameras Legacy Telephony
(ISDN, E1, POTS)

Surveyor Digital I/O

SNMP Voice Loggers

Management
CAD/AVL
System

ACOM Core Supported Features:

• Radio Gateways: Up to two radio connections.
The ACOM core consists of a commercial server cluster platform
running on a Linux-based operating system that hosts several • Conventional Services Gateways: Up to 60 4W E&M radio
software services used in the ACOM system. These software or 2W telephony connections or 60 digital telephone lines
(ISDN).
services provide essential management and control to the
system (Media Controller Service). They also act as a gateway to • Dual Ethernet ports for network redundancy.
various third-party devices such as IP voice loggers, MODBUS • Analog voice-logger output.
IP auxiliary I/O devices, and direct infrastructure connectivity • Four binary inputs and outputs for generic site monitoring
(Infrastructure Gateway Service) to major trunked radio and control use (analog gateways only).
technologies such as P25, TETRA and DMR. The core also
provides the capability for remote console, remote radio gateway
and disaster recovery. ACOM Management Services
Supported Features: ACOM offers a standardized interface to integrate third-party
• Dual network connections. CAD or AVL systems. This allows calls to be initiated and patched
• Dual power connections. or conferenced directly from the third-party system. ACOM will
pass call-event information to the third-party system including
• Hot-standby capability for Z-node Manager, Infrastructure
unit IDs from incoming transmissions. The ACOM Manager also
Gateway, and Media Controller services.
offers a built-in IP diagnostics tool to determine whether the
• Licensing control for the entire system. connected IP network is running as expected. Integrated alarm
• SNMP output for software and hardware component failures. and reporting management tools can be configured to either
link to external contacts or provide an SNMP trap. This greatly
Conventional Services Gateways and Radio Gateways simplifies system-error diagnosis and system maintenance.
ACOM also provides a network management capability
The Conventional Services Gateways and Radio Gateways serve
that allows a variety of reports to be generated quickly and
as the interface point between a radio, base station or telephony
easily. This helps managers monitor system and dispatcher
networks and the rest of the ACOM system.
performance and detect and diagnose potential issues.
Protocols and equipment ACOM supports: • Kenwood NEXEDGE® NXR-700/800 conventional and
• 2-wire, 4-wire local (PTT/COR). trunking repeaters.
• Tone Remote Control. • Project 25 TIA DFSI, AFSI, and CSSI Phase I and Phase II
(Airbus, Tait, Motorola, EF Johnson, Codan, Auria Wireless,
• 5/6 Tone Selcal.
Raytheon).
• Analog/conventional radios: Kenwood® TK-x180, Motorola
• Project 25 Digital Fixed Station Interface (DFSI) per TIA102.
XTL 5000 (O5), Harris M7300, etc.
BAHA.
• P25 conventional/trunking radios: Kenwood TK-5x10,
• Kodiak PTT-over-Cellular.
Motorola APX 7500 (O5 Mobile), Motorola XTL 5000 (O5
Mobile), Harris M7300. • Digital Mobile Radio (DMR AIS Tier II and Tier III).
• SmartNet/SMARTZONE radios: Motorola APX 7500 (O5 • TETRA trunked networks (Airbus, Rohill).
Mobile), Motorola XTL 5000 (O5 Mobile). • FXO, FXS, SIP, ISDN, QSig Telephony.
• EDACS radios: Harris M7300. • MPT1327: TaitNET MPT.
• TETRA radios: Motorola MTM5400, Sepura SRM3900, Airbus • OpenSky®.
TMR880i.
• ModbusOverIP (up to 220 auxiliary I/Os).
• iDEN radios: Motorola i365.
• Long-term IP voice loggers supported: Eventide, Verint.

ACOM Dispatch Functions

• Drag-and-drop resources. • Transmit All.
• Call History Display that allows system-wide view of call • Instant Transmit.
status. • SELCAL/Tone control.
• Integrated Contact Lists with integration to Active Directory. • Fully programmable paging.
• Radio and telephone queues with priority queuing. • Full-duplex, direct and addressable intercom with operator
• Radio/telephony patching and conferencing. presence capability.
• Channel and Talkgroup Change. • Foreground and background audio-level controls.
• Global Patching. • Console resource indicators.
• Answer Next /Hold. • Auxiliary relay controls (such as doors and alarms).
• Dial/Last Number Redial. • Utility audio (TV, commercial radio).
• Memory/Speed Dial. • HTML pages for document display.
• Call Forward/Transfer. • Automated calling and streaming video display through
• Mute/Clear. HTML hyperlinks.
• Transmit (PTT). • Web-based configuration management.

Specifications
Host PC Requirements for ACOM Console Console Peripheral Interfaces Using Media Dock
Processor: Intel® Core™ i5 or better. Speakers: 1 Select and (1-3) Monitor (up to 8 speakers).
Operating system: Windows® 10. Desktop microphone: 1 with PTT transmit button.
Memory: 8GB or more of RAM. Footswitch: Single or dual.
Hard disk: 40GB or more. Headset/handset: 2 independently wired/wireless.
USB ports: At least 6 USB ports should be available for a Jackbox: 4-wire or 6-wire interface (4W +PTT).
full-featured console position. Auxiliary audio: 1 input, 1 output – 3.5mm jack.
Video card/monitor: 1920 x 1080 pixel or better. 16-bit color or more. USB control: Control and audio to/from PC.
17” or larger LCD monitor recommended for Digital I/O: 4 relay outputs.
full-featured console position.
4 opto-isolated outputs.
Pointer: Mouse, trackball, and/or touch-screen required.
4 opto-isolated Inputs.
Keyboard: Keyboard required for setup and for
supervisor-access privileges. Telephone Radio Headset Interface (TRHI):
For local telephone connectivity.
Console Workstation Bandwidth Usage
Data Bandwidth: 80 kbps per group of 10 consoles (160 kbps in
redundant configurations).
+ 40 kbps per console.
Voice Bandwidth: 80 kbps (max.) per console RX or TX interface.
Interfaces: Up to two Select (TX and RX); up to eight Monitor (RX only).
Regulatory Network
Compliant with the following certifications: Infrastructure: 100 Mbps minimum, full-duplex Ethernet.
FCC Part 15 (USA), CE (Europe), Switches and routers must be multicast aware.
RCM (Australia), CS-03 (Canada). Mission-critical applications should use a
EMC Compliance Standards: dedicated network.
FCC Part 15 - Radiated & Conducted Emissions Transport: Must be fully routed (i.e., no address translation).
(USA), ICES-003 - Radiated & Conducted Packet Loss: < 0.1% (< 1% for non-mission critical).
Emissions (Canada), EN 55022 - Radiated & Conducted Packet Delay: < 40 ms for LAN environments; < 500ms
Emissions (Europe & Australia, EN 55024 - Immunity seconds for long-haul (long- delay) environments.
(Europe).
Packet Jitter: < 20 ms (< 40 ms for non-mission critical).
Telecommunications Compliance Standards (where applicable):
AS/ACIF S002 (Australia), AS/ACIF S003 (Australia), VLAN Support: Recommended. Provided by network
AS/ACIF S016 (Australia). infrastructure equipment.
Safety Compliance Standards: WAN Interface: VPN interfacing required via network
AS/NZS 60950 (Australia). infrastructure equipment.
IP Addressing: Media controller–static; console –static.

Core Equipment Physical and Operational Characteristics

Dimensions (HxWxD) Weight Power Consumption Temperatures

Core Server: 643 x 483 x 43mm 42.55 lbs (19.3kg) 4.8 – 2.4A, using 350W 10°C to 35°C
(19-inch rackmount) 2.1 ft x 1.58 ft x 1.69 in (100-240 VAC) redundant power (50°F to 95°F) at 10% to
80% relative humidity
ACOM Radio Gateway 31.75 x 191 x 254 mm 2 lbs (0.91 kg) 1A @ 10.5 VDC 0 to +50°C
1.25 x 7.5 x 10 in
Conventional Services 42.8 x 434 x 607 mm 12.46 lbs (5.05 kg)* 2A @ 48VDC 0 to +50°C Humidity: 95% RH
Gateway: 1.68 x 17.08 x 23.89 in. at 45 degrees C, non-condensing
(19-inch rackmount)
Media Dock 64 x 192 x 254 mm 2.6 lbs (1.2 kg) 3W, 200mA (no speakers) 0 to +60 Celsius
2.5 x 7.5 x 10 in 21W (with speakers)
*This includes the core gateway components only. May vary depending on the number of additional modules added.

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www.zetron.com 005-1443C January 2019