©TVET Curriculum Development, Assessment and Certification Council Nov. /Dec.

2021

TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION

COUNCIL (TVET CDACC)

Unit of Competency : Demonstrate Employability Skills

WRITTEN ASSESSMENT

ASSESSORS GUIDE
SECTION A (20 MARKS)
(Award Each question 1 mark)
1. The following are advantages of training employees to the organization except?

A. Economy in Operations
B. Greater Productivity
C. Uniformity of Procedures
D. More Supervision
2. Which is not an objectives performance appraisal methods.

A. Training and Development

B. Compensation reviews
C. Termination
D. Improve communication
3. Most employees are stressed at work currently. Which is not a cause of stress at work
place?
A. Job security.
B. Long working hours.
C. Heavy workload.

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D. Conflicts with co-workers or bosses.

4. Which is a form of communication in an organization.
A. Email
B. Non-verbal
C. Memo
D. Telephone
5. While executing team functions there are always conflicts among members. The
following are types of teams conflicts except?
A. Task based conflicts
B. Leadership conflicts
C. Organizing conflicts
D. Personality conflict
6. The listed below are ethical principles at the place of work except?
A. Integrity
B. Avoidance
C. Professionalism
D. Independence and impartiality
7. Which is not an advantages of evaluating employee’s performance.
A. Career slump
B. Work achievement recognition
C. Promotion
D. Identifying areas for further training
8. Which on the list is a barrier of communication that organizations face today.
A. Engagement
B. Good governance
C. Information overload
D. Trust
9. Which is not a current emerging issues in the organizations.?
A. Globalization.
B. Knowledge Management.
C. Quality and Productivity.

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D. Ethics and Social diversity.

10. There are strategies used to resolve team conflicts at work place. Which is not a strategy
of conflict resolution?
A. Encountering
B. Passive
C. Compromising
D. Alienating
11. Personal training needs are identified and assessed in line with the requirements of the
job. The following are methods of employee trainings in an organization except?
A. Performing.
B. Coaching or mentoring.
C. Role-playing.
D. Management-specific activities.
12. Team performance indicators are identified according to set rules and regulations. Which
is the fourth phase of team formation?
A. Forming
B. Performing
C. Norming
D. Performing

13. Task is interpreted in accordance with Occupational Health and Safety (OHS),
environmental requirements and quality requirements. Which of the following is not an
occupational health and safety principles?
A. Occupational health services covering a few workers should be
established.
B. Continuous improvement of occupational safety and health must be
promoted.
C. Health promotion is a central element of occupational health practice.
D. Education and training are vital components of safe, healthy working
environments.

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14. Which among the following is not a method used to interview candidates at workplace?
A. Face to face interview
B. Video Interview
C. Panel interview
D. Political interview
15. Which of the following is an advantage of training employees in an organization?
A. Increased productivity and performance.
B. Leave for the new job.
C. Increased stress.
D. Increased costs.
16. Which of the following is not a type of a drug abused by some employees today?
A. Miraa
B. Alcohol
C. Caffeine
D. Bhang
17. Five stages in the development of the self-concept can be recognized, with a different
type of self-esteem being appropriate to each stage. Which of the following is not a stage
in the development of self-concept?
A. Self as knower.
B. Dynamic Self.
C. Selfless’ self.
D. Self as a disintegrated whole.
18. The following are communication channel in an organization except?
A. Video conferencing.
B. Nonverbal.
C. Chats and messaging.
D. Emails.
19. Which one of the following is not a way of engaging the audience when delivering a
speech?
A. Tell a story.

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©TVET Curriculum Development, Assessment and Certification Council Nov. /Dec. 2021

B. Relate to a recent event.

C. Explain your own interest in the topic.
D. Do not ask provocative questions.
20. The following are characteristics of effective teams except?
A. They communicate well with each other.
B. Team members are diverse.
C. Everyone contributes their fair share.
D. Conformity and Mind Protection.

SECTION B – 40 MARKS
(MARK ALL THE QUESTIONS IN THIS SECTION)
(Award 1 mark each for any correct answer in every question and give marks as enclosed)
21. Communication is carried out daily in organization, list FOUR (4) methods of
communication at work place. (4 Mark)
 Verbal.
 Informal.
 Written.
 Nonverbal
 Formal
22. You have been asked by your line manager to give a presentation on code of ethics. State
FOUR (4) advantages of code of ethics at work place. (4 Mark)
 Compliance
 Marketing.
 Risk mitigation.
 Accountability.
 Affirming social responsibility

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©TVET Curriculum Development, Assessment and Certification Council Nov. /Dec. 2021

23. State FIVE (5) importance of leisure time for employees? (5 Marks)
 Encourage social interaction.
 Improve concentration and learning.
 Increase personal confidence and self-awareness.
 Reduce feelings of depression and anxiety.
 Enhance self-esteem.
 Improve quality of life.
24. State FOUR (4) items included in a standard operating procedure? (4 Marks)
 The title of the procedure.
 An SOP identification number.
 A publication date or revision date.
 The name of the role, organization, division, or agency that the SOP applies
 Names and signatures of those who prepared and approved the procedures
outlined in the SOP.
25. Working in teams is encouraged in organizations. State FOUR (4) characteristics of an
effective team. (4 Marks)
 Clear Purpose. The vision, mission, goal or task of the team is defined and
accepted by everyone on the team.
 Informality.
 Participation.
 Listening.
 Civilized Disagreement.
 Consensus Decisions.
 Open Communication.
 Clear Roles and Work Assignments.
26. List FOUR (4) advantages of appraising employee in an organization. (4 Marks)
 Identifying areas for further training.

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 Improving performance and profitability.

 Increased job satisfaction and motivation.
 Better morale and teamwork.
 Surface – and resolve – any grievances.
27. Outline FOUR (4) advantages of encouraging employees to use Personal Protective
equipment at work place. (4 Marks)
 Fewer injuries.
 Less sickness.
 Stay on the right side of the law.
 Retention struggles.
 Reputation.
28. Gender Mainstreaming is incorporated in organizational policies. State THREE (3)
advantages of Gender equality in the work place. (3 Marks)
 A Better Economy.
 Improved Productivity.
 Increased Growth and Innovation.
 Diversity of Views.
 More Flexible Working.
 A More Stable Workforce.
 Happier Employees.
 Improved Customer Targeting.
29. State THREE (3) benefits of goal setting by employees. (3 Marks)
 Setting goals can help motivate employees.
 Ensures employees are working toward a shared vision. ...
 Help keep everyone accountable. ...
 Help you quantify success. ...
 Help employees feel more fulfilled

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30. Training needs analysis (TNA) is ideally undertaken at three (3) levels. State the
THREE (3) levels of training need analysis.
(3 Marks)
 Organization,
 Operational.
 Individual
31. Highlight TWO (2) ethical principles at the place of work. (2 Marks)
 Honesty
 Integrity
 Respect
 Obey the law

SECTION C (40 MARKS)

(This section has 3 questions Mark any 2 questions)
32. a) Personal training needs are identified and assessed in line with the requirements of the
job. Highlight FOUR (4) methods of employee trainings in an organization. (8
Marks)
 Coaching.

 Job instructions.

 Committee assignments.

 Internship training.

 Case study method.

 Incident method.

 Role play.
(Award 2 marks each to any 4 highlighted answers)
b) Performance appraisal is carried out in various organizations. Discus SIX (6)
steps of performance appraisal process. (12
Marks)
 Establish performance standards.

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 Communicate performance expectations to the employees.

 Measure actual performance.
 Compare actual performance with standards.
 Discuss the appraisal with employee.
 Implement corrective action
(Award 2 marks each to any 6 discused answers)
33. Employees are encouraged to embrace team work at work place. Explain TEN (10)
characteristics of team dynamics that make for a winning team. (20 Marks)
 Shared Purpose.
 Trust and Openness.
 Willingness to Correct Mistakes.
 Diversity and Inclusion.
 Interdependence and a Sense of Belonging.
 Consensus Decision Making.
 Participative Leadership.
(Award 2 marks each to any 5 explained answers)
34. a) Assume you are giving a lecture on Occupational Health and Safety (OHS), at work
place. Highlight FIVE (5) key elements of a successful safety and health management
system.
(10 Marks)

 Policy and commitment.

 Planning.
 Implementation and operation.
 Measuring performance.
 Auditing and reviewing performance.
(Award 2 marks each to any 5 highlighted answers)

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©TVET Curriculum Development, Assessment and Certification Council Nov. /Dec. 2021

b) Problems are resolved through a conflict resolution process. Discuss FIVE (5) stages
of conflict resolutions at work place. (10
Marks)
 Define the source of the conflict.
 Look beyond the incident.
 Request solutions.
 Identify solutions both disputants can support.
 Agreement.
(Award 2 marks each to any 5 discussed answers)

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