HikCentral Connect Mobile Client

User Manual
 HikCentral Connect Mobile Client User Manual

Legal Information
©2023 Hikvision Europe B.V. All rights reserved.

About this Manual

The Manual includes instructions for using and managing the Product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision website ( https://
www.hikvision.com/ ).
Please use this Manual with the guidance and assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED "AS IS" AND "WITH
ALL FAULTS AND ERRORS". HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION
BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY,
OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY
RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE

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DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER
PREVAILS.

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Symbol Conventions
The symbols that may be found in this document are defined as follows.

Symbol Description
Indicates a hazardous situation which, if not avoided, will or could
Danger result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, could

Caution result in equipment damage, data loss, performance degradation, or
unexpected results.
Provides additional information to emphasize or supplement
Note
important points of the main text.

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Contents
Chapter 1 Introduction ............................................................................................................... 1
1.1 Target Audience ..................................................................................................................... 1
1.2 Related Entities ...................................................................................................................... 2
1.3 Running Environment ............................................................................................................ 2
Chapter 2 Account Management ................................................................................................ 4
2.1 About Licenses ....................................................................................................................... 4
2.2 Get Account Information and Download Mobile Client ......................................................... 5
2.3 Login ...................................................................................................................................... 8
2.4 Link Your Account with Service Provider .............................................................................. 10
Chapter 3 HikCentral Connect Mobile Client Overview ............................................................. 11
Chapter 4 Resource Management ............................................................................................. 15
4.1 Add Area .............................................................................................................................. 15
4.2 Add Devices ......................................................................................................................... 15
4.3 Manage Devices ................................................................................................................... 16
4.4 Edit Element in Area ............................................................................................................ 18
4.4.1 Edit Camera ................................................................................................................. 18
4.4.2 Edit Vehicle ................................................................................................................. 19
4.4.3 Edit Door ..................................................................................................................... 20
4.5 Accept Devices Handed Over by Service Provider ............................................................... 20
Chapter 5 Video Management .................................................................................................. 21
5.1 Live View .............................................................................................................................. 21
5.1.1 Start Live View ............................................................................................................ 21
5.1.2 PTZ Control .................................................................................................................. 23
5.1.3 View Dewarped Live View of Fisheye Camera ............................................................ 24
5.2 Playback ............................................................................................................................... 25
5.2.1 Start Playback .............................................................................................................. 25

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5.2.2 Synchronous Playback ................................................................................................. 26

5.2.3 Play Back Videos Stored on the Cloud ........................................................................ 26
5.3 Video Search ........................................................................................................................ 27
Chapter 6 On-Board Monitoring ............................................................................................... 28
6.1 Driving Monitoring ............................................................................................................... 28
6.2 Track Playback ...................................................................................................................... 32
6.3 Set Distance Unit .................................................................................................................. 34
6.4 Statistics and Reports ........................................................................................................... 34
Chapter 7 Alarm Detection ....................................................................................................... 37
7.1 Import Partitions (Areas) from Device ................................................................................. 37
7.2 Perform Arming Control for Resources ................................................................................ 38
Chapter 8 Access Control and Video Intercom ........................................................................... 41
8.1 Control Door Remotely ........................................................................................................ 41
8.2 Add Person ........................................................................................................................... 43
8.3 Add Resident ........................................................................................................................ 44
8.4 Add Temporary Pass ............................................................................................................. 45
8.5 Answer Call .......................................................................................................................... 47
8.6 View Call History .................................................................................................................. 48
8.7 Set Door Opening via Bluetooth .......................................................................................... 49
8.8 Open Door via Mobile Credentials ....................................................................................... 49
Chapter 9 Alarm Management .................................................................................................. 52
Chapter 10 System Messages .................................................................................................... 55
Chapter 11 Maintenance Overview ........................................................................................... 57
Chapter 12 Multimedia Management ....................................................................................... 60
12.1 View Pictures ..................................................................................................................... 60
12.2 View Videos ....................................................................................................................... 60
12.3 Share Pictures and Videos ................................................................................................. 60
12.4 Delete Pictures and Videos ................................................................................................ 61

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Chapter 13 System Settings ....................................................................................................... 62

13.1 Video Settings .................................................................................................................... 62
13.2 General Settings ................................................................................................................. 62

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Chapter 1 Introduction
HikCentral Connect (HCC) is a Video Security as a Service (VSaaS) platform for enterprise users. An
HCC system (hereinafter referred to as "the System") can be remotely handed over to an enterprise
user via the Internet without the inconvenience of onsite server deployment. By subscribing to the
HCC services (e.g., video management service, on-board monitoring service, access control service,
video intercom service, and alarm detection service), the enterprise users can manage resources
remotely, perform video-based monitoring, handle alarms, locate and track vehicles, control doors,
manage calls, and so on. HCC is suitable for single-site or multi-site scenarios including the
monitoring and management of retail stores, petrol stations, factories, office buildings, vehicle
fleets, and so on.
HCC provides easy-to-use clients (a Portal and a Mobile Client) for users to access it.
Table 1-1 Portal and Mobile Client
Client Description
Portal Portal for users to log in to HCC to manage resources and
perform related configurations and operations (Portal URL:
https://www.hikcentralconnect.com ).
All features of the five types of services (except for those related
to call answering and the self-service features) are available on
the Portal.
Mobile Client Mobile Client for users to log in to HCC to use more lightweight
features of the five types of services, such as live view, playback,
driving monitoring, remote door controls, person/resident
management, and arming control of security control partitions
(areas) or zones.
It is also for self-service users to use self-service features such as
door opening via mobile credentials, call answering and
management, temporary pass management, etc.

1.1 Target Audience

This manual provides the super user and normal users with the essential information and
instructions about how to use the Mobile Client to perform operations for video monitoring, on-
board monitoring, access control management, video intercom management, and alarm detection.
Specifically, it describes how to manage your account and the added resources, and perform
operations such as live view, playback, alarm and message handling, driving monitoring, remote
door controls, call answering and management, and arming/disarming of security control
partitions (areas).

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1.2 Related Entities

Here we introduce the entities (any physical or conceptual object) related to HCC.
Table 1-2 Entities Related to HCC
Entity Description
Service Provider The service provider who creates the HCC system and hands it
over to the enterprise user, or who links with the self-registered
HCC account. A service provider can be a system integrator or an
installer, dealer, reseller, etc.
Service Provider Platform The platform (e.g., Hik-Partner Pro) used by the service provider
to create the HCC system and purchase more services for HCC
users.
System Handover The process in which the service provider hands over the ready-
to-use HCC system together with devices added on the service
provider platform to the enterprise user via the Internet.
Super User The enterprise user who accepts the ready-to-use HCC system or
self-registers an HCC account and plays the role of the initial
administrator of HCC. The super user has full access to resources
and features in HCC.
Normal User All the other users except the super user. Different roles can be
assigned to normal users to let them have different permissions
to access resources and features in HCC. In other words, a
normal user might have limited access to resources and features
in HCC.
Resource All physical resources and logical resources managed in HCC.
Physical resources refer to devices including NVRs, DVRs,
network cameras, on-board devices, Hik-ProConnect boxes,
security control devices, etc.
Logical resources refer to abstractions of components of physical
resources. For example, video channels are the logical resources
of NVRs.

1.3 Running Environment

The following is the recommended operating system for running the Mobile Client.

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System Requirements
For iOS: iOS 10.0 and later.
For Android: Android 5.0 and later.
Memory
For iOS: 1 GB or above.
For Android: 2 GB or above.

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Chapter 2 Account Management

For the super user, they can register an account by themselves or get their account information
from invitation emails (invitations to join HCC) sent by their service provider; for normal users, they
can only get their account information from invitation emails sent by the super user or other
normal users who have the permission to create users. With the account information (account
name and password), the super user and normal users can log into the System for further
configurations or operations.

2.1 About Licenses

HikCentral Connect provides both free features and subscription features, and the subscription
features are controlled by various types of licenses, including those for using the video
management, on-board monitoring, access control, video intercom, and alarm detection services.
You can purchase licenses from your service provider according to your needs.

Note
● If the licenses you have purchased are about to expire, please contact your service provider to
renew them in time to ensure the proper use of the service features.
● If any of your licenses has expired and the number of resources allowed to be added exceeds the
limit, your system will enter a "service limit exceeded" status and all service-related features will
be unavailable. To continue using HikCentral Connect, you need to either contact your service
provider to purchase more licenses, or you can go to Resource Management to delete some
resources.

Table 2-1 License Description

License Description
Video Management ● Controls the availability of features related to the video
management service, such as live view, playback, video
search, and other video related settings. Without the license,
your use of service may be limited.
● Determines the maximum number of video channels that can
be added to areas. Without the license, you can only add a
fixed number of video channels covered by the free plan.
● Determines whether cloud storage can be enabled for
channels and the maximum number of channels for which
cloud storage can be enabled.
On-Board Monitoring ● Controls the availability of features related to the on-board
monitoring service, such as driving monitoring, vehicle

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License Description
locating, vehicle track search, driving event search, driving
rule configuration, and other on-board monitoring related
settings. Without the license, your use of service may be
limited.
● Determines the maximum number of vehicles that can be
added to areas. Without the license, you can only add a fixed
number of vehicles covered by the free plan.
Access Control ● Controls the availability of features related to the access
control service, such as access level management, person
management, access record search, remote door controls,
door opening via mobile credentials, and other access control
related settings. Without the license, your use of service may
be limited.
● Determines the maximum number of doors that can be added
to areas and the maximum number of persons that can be
added to the system. Without the license, you can only add a
fixed number of doors and persons covered by the free plan.
Video Intercom ● Controls the availability of features related to the video
intercom service, such as housing management, call
answering and management, and temporary pass
management. Without the license, the features will be
unavailable.
● Determines the maximum number of rooms that can be
added to areas. Without the license, you can only add a fixed
number of doors covered by the free plan.
Alarm Detection ● Controls the availability of features related to the alarm
detection service, such as partition (area) management,
arming schedule configuration, and arming control of security
control partitions (areas). Without the license, the features
will be unavailable.
● Determines whether zones can be added to areas and the
maximum number of zones that can be added. Without the
license, you cannot add any zones.

2.2 Get Account Information and Download Mobile Client

You can self-register a super user account or get your account information via an invitation email
sent by your service provider when they hands over the HCC system to you. Normal users of your
system can get their account information via invitation emails sent by you or other users with the

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permission to create normal user accounts. To download the HCC Mobile Client to your phone, you
can search for it in the application store you normally use, scan the code provided on the login
page of the HCC Portal, or scan the code from the invitation email where you get your account
information.
Refer to the following sections for the self-registration process, the overall system handover
process, and sample invitation emails.
● Self-Register a Super User Account

● Get Super User Account Information via Invitation Email

● Allow a Normal User to Get Their Account Information via Invitation Email

Self-Register a Super User Account

You can create your own HCC system by self registering a super user account. A self-registered
account can enjoy using HCC with free service plans for the video management service, on-board
monitoring service, access control service, and video intercom service. If you want to purchase/
activate more service plans or use the alarm detection service, contact your service provider to link
with your account (for details, refer to Link Your Account with Service Provider ). The steps for
registering a super user account on the Mobile Client are as follows:
1. Open the Mobile Client on your phone, and tap Register.
2. Select a country/region for your account, enter your name and email address, and tap Next. An
initial password will be sent to the email address entered.
3. Enter the initial password, set a new password for the account, and enter the password again to
confirm it.

Note
We highly recommend you to create a strong password of your own choosing (using a minimum
of 8 characters, including at least three kinds of following categories: upper case letters, lower
case letters, numbers, and special characters) in order to increase the security of your product.
And we recommend you change your password regularly, especially in the high security system,
changing the password monthly or weekly can better protect your product.
4. On the next page, complete your system information, including the system name, time zone,
and your company address (optional). Make sure you view the service terms and privacy policy
before checking the agreement checkbox, and tap Enter HikCentral Connect to complete the
account registration. You will be automatically logged into the System.

Get Super User Account Information via Invitation Email

If your service provider creates an HCC system for you on the service provider platform, an email
containing a super user account and an initial password will be sent to you when the system is
being handed over. You can log in to HCC using the account and initial password. The diagram
below shows the overall handover process of your system.

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Figure 2-1 How a System Is Created and Handed Over

Note
If you need to switch to a new service provider due to a change of circumstances, link your account
with the new service provider. For details, refer to Link Your Account with Service Provider .

The figure below shows a sample invitation email from which you can get your account information
including the account name and initial password, and a QR code for downloading the Mobile
Client.

Figure 2-2 Sample Invitation Email for Super Users

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Allow a Normal User to Get Their Account Information via Invitation Email
As the super user, you can go to the Portal to create normal user accounts by email address. Once
a normal user account is created, an invitation email will be sent to the specified email address.
Normal users can get their account information and a QR code for downloading the Mobile Client
from the email, and then log in to the System.

Note
For details about creating normal user accounts, see the HikCentral Connect Portal User Manual.

The figure below shows a sample invitation email sent to a normal user.

Figure 2-3 Sample Invitation Email for Normal Users

2.3 Login
Before you can manage resources and perform other operations such as playback and viewing
alarm information, you need to log in to the System by a super user account or a normal user
account.
Before You Start
Make sure you have gotten your account information and have downloaded the Mobile Client to
your phone. For details, refer to Get Account Information and Download Mobile Client .
Steps
1. Tap , and then tap Enter HikCentral Connect to enter the Enter Email page.

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Note
When you open the Mobile Client for the first time, you should select and confirm the country/
region where you locate before entering the Enter Email page. The confirmed country/region
will be marked in blue on the Enter Email page. If the information is incorrect, tap the displayed
country/region name to select your country/region again.
2. Enter your account name (email address), and then tap Next to enter the Enter Password page.
3. Optional: Reset your password if you have forgotten it.
1) Tap Forgot Password.
A verification code will be sent to your email address.
2) Enter the verification code and then tap Next.
3) Create a new password, and then confirm it.

Note
We highly recommend you to create a strong password of your own choosing (using a
minimum of 8 characters, including at least three kinds of following categories: upper case
letters, lower case letters, numbers, and special characters) in order to increase the security of
your product. And we recommend you change your password regularly, especially in the high
security system, changing the password monthly or weekly can better protect your product.
4) Tap OK.
4. Enter your password.
5. Tap Login.
● If you have gotten your account information from an invitation email and you are logging in to

the System for the first time, the Change Password page will appear. In this case, you need to
create a new password, agree to the service terms and privacy policy, and then tap Login to
log into the Mobile Client.

Note
We highly recommend you to create a strong password of your own choosing (using a
minimum of 8 characters, including at least three kinds of following categories: upper case
letters, lower case letters, numbers, and special characters) in order to increase the security of
your product. And we recommend you change your password regularly, especially in the high
security system, changing the password monthly or weekly can better protect your product.
● If you are logging in to the System as the super user for the first time, tap Agree on the
Welcome page to grant the required permissions shown on the page to your service provider
before you can enter the Home page of the Mobile Client.

Note
If you refuse to grant the permissions, you will be redirected back to the login page.

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2.4 Link Your Account with Service Provider

In order for a service provider to offer you value-added services of HCC, you need to link your
account with the service provider.

For Self-Registered Users

After you have registered a super user account on your own, you can enjoy using HCC on free
service plans for the video management, on-board monitoring, access control, and video intercom
services. However, if you want to use the alarm detection service or purchase/activate more
service plans to enjoy the service features without limitations, you need to ask your service
provider to link with your account first in order to fulfill your needs and offer you more services.
For Users Who Got Their Account Information from a Service Provider
If your HCC system is created and handed over to you by a service provider, the service provider
can manage your HCC system on the service provider platform and offer you value-added services
of HCC. However, if you need to switch to a new service provider due to a change of circumstances,
you need to ask the new service provider to send you an account linking request.
Approve the Request of Linking Your Account
For both scenarios, the linking request will be sent by your service provider from the service
provider platform using information such as your account email address. You will receive an email
notifying you of the pending linking request. To approve the linking request on the Mobile Client,
go to Messages → System (for details, refer to System Messages ). You can also approve the
linking request via the Portal, refer to the HikCentral Connect Portal User Manual for details.

Note
● If you have received linking requests from more than one service provider, the last approved
linking request shall prevail.
● Your account can only be linked with one service provider account at the same time. You can
switch to a new service provider if needed, and the service provider previously linked with you
will be notified of the change.

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Chapter 3 HikCentral Connect Mobile Client

Overview
The HikCentral Connect Mobile Client provides quick access to the key modules of HikCentral
Connect from your smart phone.

Main Modules
The HikCentral Connect Mobile Client is divided into the following modules. You can access these
modules via the bottom navigation bar.
Table 3-1 Main Modules of the HikCentral Connect Mobile Client
Module Description
Home On the Home page, you can get quick access to the frequently
used applications, the message center, and the monitoring
pages of the services used by the current HikCentral Connect
account, such as video management, access control, video
intercom, on-board monitoring, and alarm detection.
For each service, the page also displays the overall health status
of related devices/resources and provides quick entries for the
corresponding health monitoring pages. For more information,
refer to Home Page Introduction .
Monitoring You can play live videos streamed from the added cameras, play
back video files, and search for videos stored on either a local
storage device or the cloud. For cameras with cloud storage
service activated, you can also view details about the cloud
storage plan.
Applications In the Application Center, you can quickly access the following
modules:
● Configuration: For details about managing devices and

resources, refer to Resource Management .

● Access Control: For details, refer to Control Door Remotely ,

Add Person , and Open Door via Mobile Credentials .

● Video Intercom: For details, refer to Add Resident , Add

Temporary Pass , and View Call History .

● Video: For details, refer to Video Management , Video

Search , and Multimedia Management .

● Vehicle: For details, refer to On-Board Monitoring and

Statistics and Reports .

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Module Description
● Alarm Detection: For details, refer to Alarm Detection .
● Maintenance: For details, refer to Maintenance Overview .
The recently used applications are displayed at the top. Up to 7
applications can be selected to display on the Home page for
easier access.
Messages Includes the following sub-modules:
● Alarm Information: Displays all alarms received. You can view

detailed information about an alarm, such as the alarm

source, the triggering event, and the alarm receiving time. You
can also mark an alarm, acknowledge an alarm, and set
conditions to filter the alarms.
● System: Displays all system messages, including service plan

expiration reminders, linking requests from service provider,

and notifications of devices waiting to be accepted.
Me You can view the account information and the service plan
usage details of the current account, view the number of added
devices by device type, manage captured pictures and recorded
video files, configure video settings and general settings, and
access the support documents.

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Home Page Introduction

Figure 3-1 Home Page

Table 3-2 Home Page Description
No. Introduction
1 You can search for resources (e.g., cameras, vehicles, doors) and
tap to add devices or persons.
2 Tap More → Manage to select up to 7 frequently used
applications to be displayed in this field for easier access from
the Home page. If more than three applications are chosen, you
can find applications not displayed by swiping left or right.
3 The area from which you can find a scrolling display of messages
received by the System, including both alarms and system
messages. Tap on a message to open its details page, or tap
to go the message center.
4 Includes the following sub-modules:

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No. Introduction
● Video Management: You can view the recently viewed
cameras and the overall health status of service-related
devices/resources. You can tap a camera to go to its live view
page, tap the number of abnormal devices/resources to go
the corresponding health monitoring page, or tap to go to
the video management page.
● Door Control: You can view the recently controlled doors and
the overall health status of devices/resources related to the
access control and video intercom service. You can tap Passes
to go to the temporary pass management page, or tap to
go to the remote door control page.
● On-Board Monitoring: You can view the recently located
vehicles and the overall health status of service-related
devices/resources. You can tap the number of abnormal
devices/resources to go the corresponding health monitoring
page or tap to go to the on-board monitoring page.
● Alarm Detection: You can view the overall health status of
service-related devices/resources and go to the corresponding
health monitoring page by tapping the number. You can also
view the number of armed/total partitions (areas) and tap
to go to the alarm detection page to manage the resources.

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Chapter 4 Resource Management

The Mobile Client supports adding devices such as encoding devices, Hik-ProConnect boxes, and
security control devices, to different areas based on the devices' locations for convenient
management. For the added devices, you can perform further operations such as starting live view
and playback.

4.1 Add Area

The Mobile Client supports adding an area. After adding, you can add different resources to the
area via the Portal.
Steps
1. On the Home page, tap Device Management.
2. Select Area on the top.
The areas you have added to the platform before will be displayed.
3. Tap Add Area at the bottom of the area list page to open the Add Area pane.
4. Enter an area name.
5. Optional: Select a parent area for the to-be-added area.

Note
By default, the area will be added to the All list.
What to do next
Log into the Portal, and then add elements to the area. See details in HikCentral Connect Portal
User Manual.

4.2 Add Devices

Currently you can add three types of devices to the System via the Mobile Client, including
encoding devices (such as solar cameras), Hik-ProConnect boxes, and security control devices.
After adding them to the System, you can configure required settings and perform further
operations.
Steps
1. Enter the Add Device page.
- Tap Applications → Configuration → Device Management , tap an area to enter its page, and
click Add Device.
- Tap Home → → Add Device .
2. Scan the device QR/bar code or enter the device serial No.
- Scan the device QR/bar code or Tap Album to select a picture with device QR/bar code
information from the album.

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- Tap Serial No. and enter the serial No. of the device.

Note
For adding security control devices, after entering the serial No. and selecting the device type,
you also need to enter the device model.
3. Select Encoding Device, Hik-ProConnect Box, or Security Control Panel as the device type.
4. Enter/set the password of the device and tap Continue.
- If the device has been activated, enter the password of the device.
- If the device is not activated, set and confirm the password to activate it.
5. Set the device verification code and tap Continue.
6. Connect the device to the Hik-Connect service.

Figure 4-1 Enable Cloud Storage Service

- Enable DHCP so that the device IP address can be obtained automatically and tap Save.
- Tap Enter Manually and enter the device IP address, port No., gateway address, and subnet
mask, and tap Save.
7. Set the time zone for the device and tap Continue.
8. Add the device to an area to finish adding the device.
- Add a new area named after the device serial No. and tap Complete.
- Tap Import to Existing Area, select an existing area from the list, and tap Complete.
9. Optional: Perform further operations. See details in Manage Devices .

4.3 Manage Devices

For the added devices, including encoding devices, access control devices, video intercom devices,
on-board devices, cloud storage devices, and security control devices, you can perform operations
on the Mobile Client, such as changing the verification code.

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Note
Make sure you have added devices. See details in Add Devices .

Go to the device management page by tapping Applications → Configuration → Device

Management and tap an area to enter its page. Perform operations as needed.

Note
For different types of devices, the available operations vary.

Edit Device Tap a device in the device list to view its

details and tap to edit the device
information, including the device name and
device verification code.

Delete Device Tap a device in the device list to view its

details, tap in the upper-right corner, and
tap Delete Device to delete it.

Batch Delete Devices Tap Manage in the upper-right corner of the

page, select one or multiple devices, and tap
Delete at the bottom.

Move Devices to Another Area Tap Manage in the upper-right corner of the
page, select one or multiple devices, and tap
Move at the bottom to select a new area for
the devices.

Edit Time Zone Tap Manage in the upper-right corner of the

page, select one or multiple devices, and tap
Edit Time Zone at the bottom.

Change Verification Code Tap Manage in the upper-right corner of the

page, select one or multiple devices, and tap
Change Verification Code at the bottom.

Edit Stream Encryption Tap Manage in the upper-right corner of the

page, select one or multiple devices, and tap
Edit Stream Encryption at the bottom.

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Play Video 1. Tap the Camera tab.

2. Tap Manage in the upper-right corner of
the page, select one or multiple devices,
and tap Play Video at the bottom.

4.4 Edit Element in Area

You can edit the added elements in the area, such as editing the name for the camera and editing
the license plate No. for the vehicle.

4.4.1 Edit Camera

You can edit the basic information such as the name of the camera added to the area, and
configure local storage and cloud storage for a camera.
Before You Start
Make sure you have added camera(s) to areas. For details, refer to Add Devices .
Steps
1. On the Home page, tap Device Management.
2. Select an area and tap it.
The resources in the area will be displayed.
3. Tap Camera on the top.
4. Tap a camera to open the editing pane of the camera.
5. Tap the name of camera and then enter a new name for the camera.
6. Optional: Configure local storage for the camera.
1) Enable Local Storage.
2) Tap Recording Schedule Template and then select a recording schedule template for the
camera.
7. Optional: Configure cloud storage for the camera.
1) Enable Cloud Storage Service.
2) Tap Stream Source and then select a Hik-ProConnect Box.
The IP address and port number will be displayed below the Stream and you can edit them.
3) Optional: Tap Start Test to start testing the network performance and get suggestions for
streaming parameters.

Note
It is recommended that you perform the test to configure the optimal number of cameras
(channels) and set suitable stream types for them to better utilize the available network
bandwidth.
4) Optional: Tap Stream and then select a stream type.

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Note
The default stream type is selected based on the recommended resolution of your network
test result. You can select from Standard Definition and High Definition based on your
network conditions.
5) Enter the user name and password of the Hik-ProConnect box.
6) Select an available cloud storage plan.

Note
● For camera(s) with a cloud storage plan already activated, you cannot switch to another

plan within the validity period of the current plan. Go to the cloud storage management
page of the Portal to manage the cloud storage service if needed, such as pausing or
disabling cloud storage for the camera.
● If there is no cloud storage plans available, contact your service provider.

8. Tap OK.
9. Optional: Perform the following operations.
Play Video Select one or more cameras, tap Manage → Play Video to view the live view
and playback of the selected cameras. For details, refer to Live View and
Playback .
Move to Select one or more cameras, tap Manage → Move , select an area from the
Other Area list, and tap OK to move the selected camera(s) to the new area.

4.4.2 Edit Vehicle

You can edit the basic information for a vehicle added to the area.
Before You Start
Make sure you have added vehicle(s) to areas. For details, refer to Add Devices .
Steps
1. On the Home page, tap Device Management.
2. Select an area and tap it.
The resources in the area will be displayed.
3. Tap Vehicle on the top.
4. Tap a vehicle to open the editing pane of the vehicle.
5. Optional: Tap the License Plate No. of vehicle and then edit it.
6. Optional: Edit the Vehicle Type.
7. Optional: Edit the Driver Information, including driver name and phone No.
8. Tap OK.
9. Optional: Move vehicle(s) to a new area.
1) Select one or more vehicles, and tap Manage → Move .
2) Select an area from the list.
3) Click OK to move the selected vehicle(s) to the new area.

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4.4.3 Edit Door

You can upload a picture or edit the picture for a door added to the area.
Before You Start
Make sure you have added door(s) to areas. For details, refer to Add Devices .
Steps
1. On the Home page, tap Device Management.
2. Select an area and tap it.
The resources in the area will be displayed.
3. Tap Door on the top.
4. Tap a door to open the editing pane of the door.
5. Optional: Tap Upload or Upload Again to upload or edit the door picture.
6. Tap OK.
7. Optional: Move door(s) to a new area.
1) Select one or more doors, and tap Manage → Move .
2) Select an area from the list.

Note
You should select an area where the device is.
3) Click OK to move the selected door(s) to the new area.

4.5 Accept Devices Handed Over by Service Provider

When your service provider hands over your HCC system, devices added to your system by your
service provider via the service provider platform will be handed over to you as well. You need to
accept the handed over devices in order to configure and manage them in your system.

Note
Only super users and users with the device management permission, area management
permission, and resource permissions of the root area are able to accept devices handed over by
the service provider.

When your service provider hands over the System and the devices to you, you will receive an
email notifying you of the device handover attempt. After logging in to the Mobile Client, you can
accept the devices via the notification bar displayed at the top of the device management page, or
from the system messages page (for details, refer to System Messages ). For either way of
accepting the devices, after you click Accept, you can view the list of devices to be accepted and
decide whether to confirm the acceptance. Once the device handover is confirmed, the
corresponding device(s) will be added to the root area by default.
For details about accepting the devices via the Portal, refer to the HikCentral Connect Portal User
Manual.

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Chapter 5 Video Management

You can remotely play the live videos streamed from the added devices and play back recorded
videos. In addition, searching for videos is also supported.

5.1 Live View

You can play the live videos streamed from the added cameras. During live view, you can do the
following operations including picture capturing, recording, PTZ control, and so on.

5.1.1 Start Live View

You can play the live video streamed from the added cameras.
Steps
1. Tap Video Management on the Home page.
2. Find the target camera(s).

Note
You can tap or to switch display mode.
- Tap and enter keyword(s) to search for the target camera(s).
- In the All list, find the target camera(s).

Note
You can tap in the upper right corner and switch on Only Areas with Cameras to display
areas with cameras only.
- In the Area list, tap the area that the target camera(s) belong to and find the camera(s).
3. Tap a camera to start live view of the camera.

Note
Tap if you want to start live view of all the cameras in an area. Up to 64 channels can be
displayed.

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Figure 5-1 Live View

4. Optional: Perform the following operations.
Select More Cameras Tap in the top right corner and select more cameras for live view.
for Live View
Turn on Audio Tap to turn on the audio.
Fisheye Dewarping Tap to enter the fisheye dewarping mode.
View Stream Tap → View Stream Information to view stream information
Information including video frame rate and resolution.
Switch Stream Tap → Switch Stream to switch the video stream to High
Definition, Standard Definition, or Custom.
Switch to Full Screen Tap to view the live video in full screen mode.
Mode
Start Two-Way Audio Tap to turn on the two-way audio.
Capture a Picture Tap to capture a picture.

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Note
After capturing a picture, a thumbnail will appear in the window.
You can tap the thumbnail to view the details.

Start Recording Tap to start recording.

Note
After recording a video, a thumbnail will appear in the window. You
can tap the thumbnail to view the details.

PTZ Control Tap to start PTZ control.

Note
See details in PTZ Control .

Switch to Playback Tap to switch to playback.

Note
See details in Start Playback .

5.1.2 PTZ Control

With the PTZ Control functionality provided by the Mobile Client, you can make cameras pan and
tilt to required positions, and zoom in or out the live view images.
Before You Start
Make sure the camera supports PTZ control.
Steps
1. Start live view.

Note
See details in Start Live View .
2. Optional: Tap the presets below the live view image to call the presets.
3. Tap to open the PTZ Control pane.

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Figure 5-2 PTZ Control Pane

4. Optional: Perform the following operations on the PTZ control pane.
Control Camera
Direction Tap one of the four arrows on to control the camera to the
desired direction.
Zoom In/Out
Tap to zoom in or out the live view images.
Iris Control
Tap to control the iris.

5.1.3 View Dewarped Live View of Fisheye Camera

You can set center calibration and view dewarped live view of a fisheye camera. Dewarping refers
to the process of perspective correction of an image, to reverse the effects of geometric distortion
caused by the fisheye camera lens. It allows the user to cover a wide area with a single device and
get a "normal" view of an otherwise distorted or reversed image. Also, during live view, you can
perform more operations like zooming in/out.

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Steps
1. Start live view of a fisheye camera to enter the fisheye dewarping mode.

Note
For details, refer to Start Live View .
2. Optional: Perform the following operations.
Zoom in/out Hover the cursor over the live video, and scroll the mouse wheel to zoom
View in or out the view.
Perform PTZ Tap the PTC icon under the live view window to perform PTZ control of
Control the camera.

Note
Setting pattern is not supported by fisheye cameras.

5.2 Playback
You can search and play back the video files stored on the local storage devices and on the cloud
remotely via the Mobile Client.

5.2.1 Start Playback

You can play back the recorded videos.
Steps
1. Tap Video Management on the Home page.
2. Start live view of the camera.

Note
For details, refer to Start Live View .
3. Tap in the lower left corner of live view page to switch to playback page.
4.
Optional: Tap to select a date for playback, and select the time period on the
timeline of the playback window.

Figure 5-3 Select Time Period

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5. Optional: Perform the following operations after starting playback.

Select More Cameras for Tap in the top right corner and select more cameras for
Playback playback.
Turn on the Audio Tap on the toolbar to turn on the audio.
Synchronous/ When there are multiple cameras, tap to start synchronous
Asynchronous Playback playback, and tap again to start asynchronous playback.
Select Storing Location Tap or to select videos stored on the local storage devices
or on the cloud for playback.
Fisheye Dewarping Tap → Fisheye Dewarping to enter the fisheye dewarping
mode.
View Stream Information Tap → View Stream Information to view stream information
including video frame rate and resolution.
Switch to Full Screen Tap on the toolbar to view playback in full-screen mode.
Mode
Switch to Live View Tap to switch to live view.
Capture a Picture Tap to capture a picture.

Note
After capturing a picture, a thumbnail will appear in the window.
You can tap the thumbnail to view the details.

Clip Tap to clip the video file and save it in the current PC.
Adjust Playback Speed Tap to adjust the playback speed.

5.2.2 Synchronous Playback

You can play the video files of different cameras synchronously.
After starting playback of at lease two cameras, click in the lower left to switch to
asynchronous playback mode. Multiple timelines will show under the playback window, or click
to switch to synchronous playback mode.

5.2.3 Play Back Videos Stored on the Cloud

You can play back the videos stored on the cloud, which are uploaded to the cloud by Hik-
ProConnect Boxes from their linked channels and by NVRs from their linked channels for which
cloud storage has been enabled.

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Note
Make sure that you have the permission to play back videos.

For detailed steps for playback, refer to Start Playback .

The or icon indicates that the video is stored on the cloud. Moreover, indicates that the
cloud storage service will expire soon.
To view details about the cloud storage service, tap or , or tap → Cloud on the camera
list.

5.3 Video Search

You can search video footages stored on the local storage or cloud storage by time.
Steps
1. On the Home page, tap Applications → Video → Video Search to enter the Video Search page.

Note
You can also tap the search box on the Home page or on the Video page, and tap Video Search
to enter the Video Search page.
2. Tap Add Camera to select the camera(s) by area.

Note
No more than 16 cameras can be selected.
3. Select Local Storage or Cloud Storage as the storage type.
4. In the Time field, set the search time.
- Select Latest Hour, Today, or Yesterday as the search time.
- Tap Custom to customize the search time.

Note
The custom time cannot be longer than one day.
5. Tap Search to search for the target videos.
The matched videos are displayed.

Note
If the video has been encrypted, you need to decrypt the video via enter the device verification
code before viewing it.
What to do next
Tap a video to view its playback. For details about the operations on the playback page, refer to
Start Playback .

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Chapter 6 On-Board Monitoring

The On-Board Monitoring module is for users to monitor vehicles. It provides various information
about vehicles, including the vehicle picture, driving status, driver information, speed, and
location. The main features are locating vehicles to get their real-time GPS information and driving
speed, talking to drivers via two-way audio, playing videos streamed from the vehicle-mounted
cameras, playing back the tracks vehicles have traveled along, viewing alarms during driving
monitoring, and viewing statistics and reports of on-board monitoring.

6.1 Driving Monitoring

The Driving Monitoring functionality is for monitoring vehicles. It provides various information
such as the location, status, and speed of a vehicle, and also provides a range of applications
including live view, playback, locating vehicles, talking to the driver, and receiving alarms.
To enter the driving monitoring page, you can tap On-Board Monitoring on the Home page, or tap
Applications → On-Board Monitoring .
This functionality is introduced in these sections:
● Main Page

● Locate Vehicles

● Vehicle Panel

● Live View & Playback

● Talk to the Driver

● View the List of Unacknowledged Alarms

Main Page
Tap Vehicle and you can view the number of all vehicles, online vehicles, and located vehicles
respectively. Swipe up on any of them to view the corresponding vehicle list.
Operation Description
Search for Vehicles Enter the license plate number in the search
box to search for the target vehicle.
Switch the Vehicle List Tap the vehicle list name and you can switch
among All Vehicles, Online Vehicles, and
Located Vehicles to display the corresponding
vehicle list.
Filter Vehicles Tap , switch on/​off View Vehicles Added to
Favorites Only, and tap Confirm to filter
vehicles.
Switch the Map Type Tap and select Default or Satellite Map.

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Operation Description
Display the Driving Rule on Map Tap and then tap Driving Rule.
Center Vehicles
Tap to center vehicles of the selected
vehicle list on the map.
Locate a Vehicle / Cancel Locating a Vehicle Tap and tap Location/Cancel Locating to
locate a vehicle / cancel locating a vehicle.
Batch Locate Vehicles / Cancel Locating Vehicles Tap to batch locate vehicles in an area, or tap
to cancel locating the vehicles in an area.
Live View & Playback Tap → Play Video , select cameras, and tap
Play Video. To switch to playback, tap the in
the lower-​left corner to play the recorded
videos. To switch to live view, tap in the
lower-​left corner.
Talk to the Driver Tap → Talk to talk to the driver.
Track a Vehicle Tap → Track to track the real-​time
movement of the vehicle.
Track Playback Tap → Route and select a time period to play
back the track the vehicle has traveled along
during that period. See details in Track
Playback .
Control Alarm Outputs Tap → Alarm Output to open the Alarm
Output Control pane, and then tap Close or
Open to close/open an alarm output.
Add a Vehicle to Favorites / Remove a Vehicle Tap and tap Add to Favorites/Remove from
from Favorites Favorites to add the vehicle to Favorites or
remove it from Favorites.

Locate Vehicles
In the vehicle list, tap and tap Location to locate the vehicle. Tap to batch locate the vehicles.
When a vehicle is located, an icon representing it will be displayed on the map. You can tap the
vehicle icon on the map to view its information and real-time location.
When there are too many vehicles, multiple vehicles congregating in a small area will share the
same icon with the total number of vehicles in the area. You can enlarge the map to view the
details by moving your two fingers towards opposite directions on the map.

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Vehicle Panel
Tap a vehicle in the list to enter its information panel. You can view its details such as the vehicle
picture, location information, vehicle information, and camera information.

Figure 6-1 Vehicle Panel

Operation Description
Get Location Tap Get Location to get the location of the
vehicle.
View the List of Unacknowledged Alarms Tap to view the unacknowledged alarms.
You can also tap an alarm on the list to play the
related videos and view the alarm information.
Switch the Map Type Tap and select Default or Satellite Map.
Display the Driving Rule on Map Tap and then tap Driving Rule.
Center the Vehicle
Tap to center the vehicle on the map.

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Operation Description
Locate the Vehicle / Cancel Locating the Vehicle Tap More and tap Location/Cancel Locating to
locate a vehicle / cancel locating a vehicle.
Live View & Playback Tap Play Video, select cameras, and tap Play
Video. To switch to playback, tap the in the
lower-​left corner to play the recorded videos. To
switch to live view, tap in the lower-​left
corner.
Talk to the Driver Tap Talk to talk to the driver.
Track the Vehicle Tap Track to track the real-​time movement of
the vehicle.
Track Playback Tap More → Route and select a time period to
play back the track the vehicle has traveled
along during that period. See details in Track
Playback .
Control Alarm Outputs Tap More → Alarm Output to open the Alarm
Output Control pane, and then tap Close or
Open to close/open an alarm output.
Add a Vehicle to Favorites / Remove a Vehicle Tap More and tap Add to Favorites/Remove
from Favorites from Favorites to add the vehicle to Favorites or
remove it from Favorites.

Live View & Playback

You can start live view or playback by the following three methods:
● On the vehicle panel, tap Play Video to play the live/recorded video.

● Tap a located vehicle on the map and tap Play Video to play the live/recorded video.

● In the vehicle list, tap → Play Video to play the live/recorded video.

Talk to the Driver

You can start talking to the driver by the following three methods:
● On the vehicle panel, tap Talk.

● Tap a located vehicle on the map and tap Talk.

● In the vehicle list, tap → Talk .

View the List of Unacknowledged Alarms

When an event occurs, you will receive an alarm with detailed information, including the alarm
source, time, event, license plate number, driver name, phone number, device name, GPS
information, and device address.

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Tap to view the unacknowledged alarms. You can tap an alarm on the list to play the related
videos and view the alarm information. By swiping left, you can also mark and acknowledge an
alarm.

Note
You can receive notifications when alarms are triggered if you have switched on Notification on the
General Settings page.

6.2 Track Playback

You can select a time period to play back the track the vehicle has traveled along during that
period.
Steps
1. Enter the driving monitoring page.
- Tap On-Board Monitoring on the Home page.
- Tap Applications → On-Board Monitoring .
2. Select the target vehicle in the vehicle list and tap → Route .
3. Select Latest Hour, Last 6 Hours, Today, or Yesterday as the playback time, or select Custom to
set the custom playback time.
4. Tap OK.
The track will be displayed and played back.

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Figure 6-2 Track Playback

5. Optional: Perform the following operations.
Set the Playback Speed Tap in the lower-right corner.
and Speed Limit
Note
If the maximum speed is configured, the part of the track where
overspeed occurs will be marked in red.

Set the Playback Time Tap to set the playback time again.
View Event Records Tap on the map to view the event records. You can also skip to
the moment when the event occurred.
Switch the Map Type Tap and select Default or Satellite Map.
Display the Driving Rule Tap and then tap Driving Rule to display the driving rule on the
on Map map.

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6.3 Set Distance Unit

You can set the distance unit for the related information displayed in the On-Board Monitoring
module, such as the speed and distance.
Steps
1. Tap Me → to open the General Settings page.
2. Tap Distance Unit.
3. Select Kilometer (km) or Mile (mi) as the distance unit.

6.4 Statistics and Reports

HikCentral Connect provides multiple types of reports for you to get insight into the variation trend
of the driving data related to the vehicles in your company/organization. These reports can help
you make better business decisions, operation strategies, etc.
Tap Application Center → Vehicle → Statistics and Report to enter the Statistics and Report page.

Report Type
On top of the page, tap one of the following report types as needed.
● Driving Duration Report: You can generate a driving duration report to view the driving duration

of specific vehicle at a certain speed in a certain period.

● Driving Distance Report: You can generate a driving distance report to view the driving distance

of specific vehicles in a certain period.

● Speeding Report: You can generate a speeding report to view the times that specific vehicles

overspeed in a specific period.

● Driving Event Report: You can generate a driving event report to view the number of events and

event details related to specific vehicles in a specific period.

Common Operations
Perform the following operations for different report types.

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Figure 6-3 Statistics and Report Page

1. At the top of the page, tap Last 7 Days, Last 30 Days, or Last 90 Days to set the time period of
statistics.
2. In the top right corner, tap or to display the statistics data in descending order or
ascending order.
3. At the bottom of the page, tap to select vehicle(s) and tap OK to generate the report.

Note
Up to 20 vehicles can be selected.
On the report page, perform the following operations if needed. Take the driving event report as
an example.

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Figure 6-4 Driving Event Report Page

No. Description
1 Select Daily Report, Weekly Report, Monthly Report, or Custom Time
Interval as the report type. The report to be generated will show the data of
the selected vehicles in one calendar day, week, month, or a custom period
of no more than 31 days.
2 Tap to enter the Select Vehicle page to reselect the vehicle(s).
3 Tap or to view the report of the previous day/week/month or the next
day/week/month.
4 In this position, the function entry is only displayed for the following types of
report.
For the driving event report, you can select the driving event type(s) to be
calculated.
5 Tap onto the line chart to view detailed data of the selected vehicles at the
corresponding time point.
6
Tap to view the line chart in full screen mode.

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Chapter 7 Alarm Detection

After adding a security control device to the System, you need to group the device's alarm inputs
into areas for management. You can set an arming schedule for the alarm inputs in a security
control partition (area) on the Portal which defines when and how to arm the alarm inputs in this
security control partition (area). When alarms are triggered, the alarm information will be
uploaded to the System to remind the security personnel to handle related issues.

7.1 Import Partitions (Areas) from Device

After adding security control devices to the System, you can import the partitions (areas)
configured on the device to the System for further operations.
Before You Start
Make sure you have added security control devices. See details in Add Devices .
Steps
1. Tap Application → Alarm Detection .
2. Tap to display the Import Partition (Area) pane.

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Figure 7-1 Import Partition (Area)

3. Select the partitions (areas) that you want to add to the System and tap Next: Select Area.

Note
Only the partitions (areas) that have not been added to the System are displayed.
4. Add a new area or select an existing area for the partitions (areas).
- Enter an area name to add a new area.
- Tap Import to Existing Area, select an existing area, and tap OK.
5. Tap Finish.
The added partitions (areas) will be displayed in the partition (area) list.
6. Optional: Perform further operations. See details in Perform Arming Control for Resources .

7.2 Perform Arming Control for Resources

After importing the partitions (areas) configured on the device to the System, you can perform
further operations, including arming/disarming partitions (areas), bypassing zones, clearing alarms,
etc.

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Note
Make sure you have added devices to the System and imported partitions (areas) from devices. See
details in Add Devices and Import Partitions (Areas) from Device .

Figure 7-2 Perform Arming Control for Resources

Operations Descriptions
Edit Security Control Tap the partition (area) to display its details and then edit its name.
Partition (Area)
Delete Security Control Tap the partition (area) to display its details and then tap Delete
Partition (Area) Partition (Area) to delete it.
Bypass/Restore Zone Tap the partition (area) to display its details. Tap the zone to display its
details and tap Bypass / Bypass Restored to bypass/restore the zone.

Note
When some exceptions occur in one zone while other zones can work
normally, you can bypass the zone with exceptions to turn off the
protection of it. Otherwise, you cannot arm the security control
partition (area) which the zone belongs to.

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Operations Descriptions
You can also recover the zone that is bypassed to make it work
normally.

Arm/Disarm Security Tap / on a partition (area) to arm it in Stay Arming / Away Arming
Control Partition (Area) mode.
Tap , select multiple partitions (areas), and tap Stay Arming / Away
Arming / Disarm as needed.

Note
● After arming the partitions (areas), the System can receive the
alarms triggered in the partitions (areas).
● Away Arming: If all people in the detection area are going to leave,
turn on this mode to arm all zones in the area after the defined
dwell time.
● Stay Arming: It is used when people stay inside the detection area.
Turn on this mode to turn on all the perimeter burglary detectors
(such as perimeter detectors, magnetic contacts, curtain detectors
in the balcony). Meanwhile, the detectors inside the detection area
are bypassed (such as PIR detectors). People can move inside the
area and alarms will not be triggered.

Clear Alarms Tap , select one or multiple partitions (areas), and tap Clear Alarm
to clear the triggered alarms.

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Chapter 8 Access Control and Video Intercom

Access control is a security technique that can be used to regulate who can get access to specified
doors/floors and perform related operations, and video intercom is a security technology that
allows two-way communications. You can add persons/residents to the System or add temporary
passes to grant people permission. Different roles have different available services.

Role Description
Administrator Includes the company administrator and property administrator.
● Company Administrator:

Be able to control doors remotely, add persons, and open doors via
Bluetooth.
● Property Administrator:

Be able to control doors remotely, add residents, open doors via

Bluetooth, open doors by scanning QR code, add temporary passes,
view call history, answer calls, and mute calls.
Resident Includes the householder and family member. The householder is able
to add family members.
Both the householder and family members are able to check their
doors and control the doors remotely, open doors via Bluetooth, open
doors by scanning QR code, add temporary passes, view call history,
answer calls, and mute calls.
Person Usually the employee of a company.
Be able to open doors via Bluetooth.

8.1 Control Door Remotely

There are four kinds of door status: locked, unlocked, remaining locked, and remaining unlocked.
You can control the status of a single door or doors in a batch.
Enter the Remote Control page by tapping Home → Access Control or tapping Applications →
Access Control → Remote Control and select an area in the upper-left corner.

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Figure 8-1 Remote Control

Search Doors Enter a keyword at the top to search for target doors.
Lock All Doors Tap in the upper-right corner and tap Lock on the pop-up pane to
lock all doors in the selected area.
Unlock Door(s)
Note
The door will be unlocked only for a specific period and be locked again
automatically. You can configure the period on the Portal.
● On an added door card, tap to unlock the door.
● Tap , select one or multiple doors, and tap Unlock Door at the
bottom.
● Tap an added door card to enter its details page. Tap Unlock Door.
Lock Door(s)
Note
When the door is locked, person who has the access permission can
access the door with credentials.

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● On an added door card, tap → Lock Door .

● Tap , select one or multiple doors, and tap Lock Door at the
bottom.
● Tap an added door card to enter its details page. Tap Lock Door.
Remain Door(s)
Note
Unlocked
This function is used when an emergency occurs and all persons are
required to leave as quickly as possible, such as in a fire escape. All
persons can access the door with no credentials required (free access).
● On an added door card, tap → Remain Unlocked .
● Tap , select one or multiple doors, and tap Remain Unlocked at
the bottom.
● Tap an added door card to enter its details page. Tap Remain
Unlocked.
Remain Door(s) Locked
Note
This function is applicable for situations such as preventing a theft in
the building from getting away. Only the super users can access the
door. You can configure super users' permission on the Portal.
● On an added door card, tap → Remain Locked .
● Tap , select one or multiple doors, and tap Remain Locked at the
bottom.
● Tap an added door card to enter its details page. Tap Remain Locked.

8.2 Add Person

You can add a person for management.
Steps
1. Go to the Add Person page.
- On the top right of the Home page, tap → Add Device .
- Tap Applications → Add Person .
- On the Home page, tap More → Add Person .
2. Set the required information.
Department
Select the department to which the person is added.
First Name
The first name of the person.
Last Name

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The last name of the person.

Person ID
The ID of the person.
3. Optional: Set other information including such as the face picture, email, phone No., etc.
4. Click Save.
What to do next
Assign access levels to the added person, enable self-service login for the person to log in to the
Mobile Client, etc. For details, refer to HikCentral Connect Portal User Manual.

8.3 Add Resident

You can add residents to rooms for them to log in to the Mobile Client to use functions including
managing family members (only available to householders), opening doors via Bluetooth and QR
code, remote door control, generating temporary passes, receiving video calls, view call history,
and muting calls.
Before You Start
● Make sure you have added a building and added a room to the building on the Portal. Refer to

HikCentral Connect Portal User Manual for details.

● Make sure you have the permission to manage residents.

Steps
1. Go to the Add Resident page.
- Tap Applications → Add Resident .
- On the Home page, tap More → Add Resident .
2. Set the required information.
First Name
The first name of the resident.
Last Name
The last name of the resident.
Person ID
The ID of the resident.

Note
The person ID is generated by the system automatically.
House
The housing information about the resident. Tap Add House to add the resident to more
rooms.
Building

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Select a building.
Room
Select a room in the selected building to add the resident.
Person Identity
Select Householder or Family Member as the identity of the resident.

Note
Only one householder can be added to one room and family members can be added to
one room only after a householder is added to the room.
Email
The email of the person.

Note
The email is required because a resident has to log in to the Mobile Client using this email
(the self-service login is enabled for a resident automatically).
3. Optional: Set other information including the face picture, phone No., etc.
4. Tap Save.

Note
● Once a resident is added to a room, permission to access the corresponding building will be
automatically assigned to the resident. If there are other access levels needed, you can add
and assign to the resident on the Portal. For details, refer to the HikCentral Connect Portal
User Manual.
● No more than 6 residents can be added to a room.

8.4 Add Temporary Pass

By setting the access level(s) and validity period, you can create a temporary pass which contains a
corresponding password and a QR code. A person with the temporary access need (e.g., delivery
person) can use the temporary pass to unlock doors according to the set access level.
Before You Start
Make sure you have permission to manage temporary passes or your account is a resident account.
Steps
1. Go to the Add Temporary Pass page.
- Tap Applications → Temporary Pass → Add .
- On the Home page, tap More → Temporary Pass → Add .
2. Set the information for the temporary pass.
Name
The name for the temporary pass.

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Access Level
The access level(s) of the temporary pass. The person using this temporary pass is assigned
with the access level(s) added here.

Note
If your account is a resident account, the access level for the corresponding access point is
selected by default and cannot be reselected.
Allowed Passes for Each Door
The number of allowed passes for each door using this temporary pass.
Start Time
The start time of the validity period of the temporary pass.
End Time
The end time of the validity period of the temporary pass.
3. Tap Generate.

Figure 8-2 Generated Temporary Pass

4. Optional: Perform the following operations after adding temporary passes.
Delete Temporary ● Tap , select the added temporary pass(es), and tap Delete to
Pass(es) delete the selected pass(es).
● Tap the temporary pass to enter the pass details page, and tap
→ delete to delete the temporary pass.
Search for Temporary Enter the pass name/creator in the search field to search.
Passes

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Save a Temporary Pass Tap the temporary pass to enter the pass details page, and tap
to Your Album Save to Album.
Share a Temporary Pass Tap the temporary pass to enter the pass details page, and tap
with a Visitor Share with Visitor.
View Use Records Tap the temporary pass to enter the pass details page, and tap
Usage Record.
Edit a Temporary Pass Tap the temporary pass to enter the pass details page, and tap
→ Edit .

8.5 Answer Call

You can answer a call from the added door station via the Mobile Client if you are added as a
resident.
When the Mobile Client receives a call from the door station, an incoming call banner will pop up
or you will enter the page for handling the call directly.

Figure 8-3 Incoming Call

You can perform the following operations on the incoming call page.
●
Tap to answer the call.
●
Tap to decline the call.
●
Tap to open the lock(s).

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Note
If there are two locks, you can select one to open or open both locks.
● Tap to capture a picture.
● Tap to record a video.
After you answer a call, you will enter the following In Call page.

Figure 8-4 In Call

On the In Call page, you can perform more operations:
● Tap Memo → Visiting Purpose to select a visiting purpose for the visitor.

● Tap Memo → Remarks to add remarks for the visitor.

8.6 View Call History

You can view and filter the call history which contains details such as the handler, call answer
status, device name, and visiting purpose.

Note
Make sure you have permission to manage calls or your account is a resident account.

Go to the Call History page.

● Tap Applications → Call History .

● On the Home page, tap More → Call History .

Supported operations are as follows.

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Operation Description
Filter Call History ● Tap , set conditions (including access point, call answer
status, handler, and visiting purpose), and tap Confirm to filter
call history according to the set conditions.
● Tap Today and select a time period or set a custom time period
to filter call history according to the selected or set time
period.
View Call Details Tap a call record to view the details including the handler, call
answer status, visiting purpose, etc.

8.7 Set Door Opening via Bluetooth

You can set the mode of door opening via Bluetooth for self-service users.

Note
Refer to Open Door via Bluetooth for how to open doors via Bluetooth.
1. Tap Me → to open the General Settings page.
2. Tap Open Door via Bluetooth.
3. Select Automatically Open Door or Manually Open Door as the door opening mode.
4. Optional: Set the allowed distance to open door if you select Automatically Open Door in Step
3.
No Distance
Your smart phone needs to touch the card reader to open the door.
Near
The distance between your smart phone and the card reader need to be about 60 cm to
open the door.
Far
The distance between your smart phone and the card reader need to be about 200 cm to
open the door.
Custom
Enter a RSSI value. If the RSSI value of a nearby door is higher than or equal to the value you
entered, the door will open automatically.

8.8 Open Door via Mobile Credentials

You can open doors via Bluetooth / QR code with the Mobile Client.

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Open Door via Bluetooth

If you are added as a person or resident, you can open doors via Bluetooth with the Mobile Client.
Approach the door, make sure the Bluetooth is turned on, and tap Unlock Door to unlock the door.
Refer to Set Door Opening via Bluetooth for setting the mode of door opening via Bluetooth.

Figure 8-5 Open Door via Bluetooth (Manually)

Open Door via QR Code

If you are a resident, you can also open doors by scanning the QR code at the corresponding door
to open it.

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Figure 8-6 Open Door via QR Code

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Chapter 9 Alarm Management

In the Alarm module on the Mobile Client, you can view the list of received alarms, view details of
alarms (such as the alarm time, the linked video, and the linked picture), mark alarms,
acknowledge alarms, and set conditions to filter alarms.
Tap Messages at the bottom and then select Alarm Information to enter the Alarm Information
page where all received alarms are listed. You can swipe up to display the latest alarms, or swipe
down to view historical alarms.

Figure 9-1 Alarm Page

View Real-Time Alarms

The Alarm module will display the real-time alarm information from the managed resources, such
as motion detection, camera online, and video loss. You can check the alarm details and view
alarm-related videos and pictures if configured.

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Note
Before receiving alarms from resources, the alarm settings should be configured on the Portal and
alarms should be triggered.

Tap an alarm in the list to enter the alarm details page. You can view the alarm source, the alarm
time on the Client or device,the triggering event, and the linked videos or pictures.

Figure 9-2 Alarm Details Page

On the alarm details page, tap / in the top right corner to show details of the previous or
next alarm.
On the alarm details page, tap to mark the alarm if the alarm is important or needs further
operations. The icon will turn red.
Acknowledge Alarms
Acknowledge an Alarm: On the alarm details page, tap Acknowledge to acknowledge the selected
alarm.
Batch Acknowledge Alarms: Tap in the top right corner of the Alarm page, select
unacknowledged alarms, and then tap Acknowledge at the bottom to batch acknowledge them.

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Linkage Action
After receiving alarms from resources, you can perform linkage actions such as controlling doors
and linking with alarm outputs under the condition that linkage actions are already configured on
the Portal.
Filter Alarms
You can set filtering conditions to display the required alarms only.
Tap in the top right corner of the Alarm page to enter the Filter page.
Set the following filtering conditions, or you can select these conditions on the top of the alarm
list:
Alarm Time
Select a predefined time period, including the last one hour, today, yesterday, and last 7 days. Or
switch on Custom Time to specify the start time and end time of a period.
Triggering Event
The event triggering the alarm.
Marking Status
Mark the alarm information and the marked items can be filtered.
Alarm Priority
The priority can be low, medium, and high, which indicates the urgency level of the alarm.
Alarm Status
The alarm status can be acknowledged and unacknowledged.
Alarm Type
The alarm types are predefined on the Portal.

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Chapter 10 System Messages

You can receive, view, and handle system messages (service expiry reminder, request of linking
account, and device(s) to be accepted) in Messages.
To enter the system messages page, tap Messages → System .

Figure 10-1 System Messages Page

You can tap All or Unhandled to view all messages or unhandled messages.

Service Expiry Reminder

If you have service plans which are expiring soon or have been expired, you will receive service
expiry reminders with the expiry time and plan details. After receiving the service expiry
reminders, you can contact your service provider to ensure your proper use of the services.
Request of Linking Account
If your service provider has sent a request to link with your account, you will receive the message
about their request. Tap I Agree to approve the request and your account will be linked, or tap

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Reject to reject the request. After you tap I Agree, you also need to tap Agree on the Welcome
page to grant the required permissions shown on the page to your service provider.
Device(s) to Be Accepted
If your service provider has handed over devices to you, you will receive the message. Tap Accept
to accept the devices. You can also tap the message to view details including the service provider
name, number of devices, and list of devices.

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Chapter 11 Maintenance Overview

Maintenance overview provides near-real-time information about the status of added devices,
which is important for operating devices and maintenance. You can enter this module to check the
overall device status.
● Encoding Device Status
● On-Board Device Status
● Hik-ProConnect Box Status

● Security Control Device Status

● Camera Status

● Alarm Input / Zone Status

Do one of the following to enter the Maintenance Overview page:

● At the top of Home page, tap More → Maintenance → Maintenance Overview .

● On the Application Center page, tap Maintenance Overview → Maintenance Overview .

Figure 11-1 Real-Time Status Overview

You can view the overall health status of added devices, including encoding device, on-board
device, Hik-ProConnect box, security control device, camera, and alarm input / zone.

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At the top of Maintenance Overview page, you can enter the keyword of the device name in the
search box to quickly search for a specific device.

Encoding Device Status

On the Encoding Device page, you can view the network status, storage status, HDD usage, last
checking time, etc.
The following operations are available.
● Tap the device name to view its status and basic information.

● In the top-right corner, tap to select the device type (all devices, all exceptions. offline
devices, HDD exception, or recording exception).

On-Board Device Status

On the On-Board Device page, you can view the network status, storage status, HDD usage, GPS
status, GPS signal, last checking time, etc.
The following operations are available.
● Tap the device name to view its status and basic information.

● In the top-right corner, tap to select the device type (all devices, all exceptions. offline
devices, HDD exception, or locating exception).

Hik-ProConnect Box Status

On the Hik-ProConnect box status page, you can view network status, device serial No., last
checking time, etc.
The following operations are available.
● Tap the device name to view its status and basic information.

● In the top-right corner, tap to select the device type (all devices, all exceptions. or offline
devices).

Security Control Device Status

On the Security Control Device page, you can view the model, firmware version, network status,
device version, abnormal partitions (areas), battery status, last checking time, etc.
The following operations are available.
● Tap the device name to view its status and basic information, and partition (area) details.

● In the top-right corner, tap to select the device type (all devices, all exceptions,offline devices,
or battery exception).

Camera Status

Note
Only cameras that have been added to areas will be monitored.

On the Camera page, you can view area information, network status, last checking time, etc.
The following operations are available.

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● Tap the device name to view its status and basic information.
● In the top-right corner, tap to select the device type (all channels, all exceptions,offline
camera, video loss, recording exception, or no recording schedule configured).

Alarm Input / Zone Status

On the Alarm Input / Zone page, you can view the network status, device version, area, last
checking time, etc.
The following operations are available.
● Tap the device name to view its status and basic information.

● In the top-right corner, tap to select the device type (all devices, all exceptions,offline devices,
fault, or no detector linked).

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Chapter 12 Multimedia Management

In Multimedia Management module, you can view and manage the captured pictures and the
recorded video files.

12.1 View Pictures

You can view the captured pictures.
Steps
1. Tap Applications → Video → Album to enter the Multimedia Management page.
2. Tap a specific picture to view the larger picture.
3. Optional: Tap to download the picture to your phone.

12.2 View Videos

You can view the recorded video files.
Steps
1. Tap Applications → Video → Album to enter the Multimedia Management page.
2. Tap a video file and tap to play the video file.
3. Optional: Perform the following operations after the video is playing.
Capture Pictures Tap to capture the video image.
Pause Video Tap to pause the video.

12.3 Share Pictures and Videos

You can share the captured pictures and recorded (or clipped) video files to other applications.
Steps
1. Tap Applications → Video → Album to enter the Multimedia Management page.
2. Share a specific picture or video, or share the pictures and video files in a batch.
- Tap a specific picture or video and tap to share it to other applications.
- Tap to select specific pictures or videos and tap to share the selected files to other
applications.
- Tap Check All to select all the pictures and videos of a day and tap to share the selected
files to other applications.

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12.4 Delete Pictures and Videos

You can delete the captured pictures or the recorded videos.
Steps
1. Tap Applications → Video → Album to enter the Multimedia Management page.
2. Delete a picture or video, or batch delete the pictures and videos.
- Select a specific picture or video and tap to delete the file.
- Tap to select specific pictures or videos and tap to delete the selected files.
- Tap Check All to select all the pictures and videos of a day and tap to delete the selected
files.

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Chapter 13 System Settings

This section introduces system settings of the Mobile Client, including video settings and general
settings.

13.1 Video Settings

You can enable the Hardware Decoding Preferred function and select the stream type of videos.
Tap Me → → Video Settings .
Switch on Hardware Decoding Preferred. When it is enabled, the hardware decoding will be
preferred when you play videos.

Note
Hardware decoding provides better decoding performance and lower CPU usage when you play
high definition videos.

Select High Definition, Standard Definition, or Fluent as the default stream.

13.2 General Settings

You can enable the push notification function and view the information about the Mobile Client.
Tap Me → .

Notification
Switch on Notification. When it is enabled, the Mobile Client will push alarm notifications to you.
Account and Security
Tap Account and Security. You can delete the account permanently.
Online Service
Tap Online Service to enter the technical support chatbot page.
About
Tap About and perform the following operations to learn more about the Mobile Client.
● Tap Legal Terms and Privacy Policy to read the legal terms and the privacy policy.

● Tap Detect New Version to find the latest version of the Mobile Client.

● Switch on Join the Improvement Program to join the HikCentral Connect Mobile Client

Improvement Program.

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