RESUME OF

SAM MENSAH
[email protected]
215-407-2916; 281-617-8225
Local to Austin Tx Metro Area

PROFESSIONAL PROFILE
 Solutions-oriented Systems Administrator and Desktop Analyst with outstanding experience building,
configuring and providing break fix support for Laptops, Workstations, Servers and complex, enterprise-
wide networks.
 Skilled at implementing Installs, Rebuilds, and configuration of hardware, peripherals, and
settings, upgrades and enhancements to and coordinating migrations between networked systems.
 Periodic system monitoring for integrity of server hardware, systems software and other system
assets
 Repair and recover from system software and hardware failures
 Create and maintain Operating System Image
 Manage and administer Anti-Virus security software
 Subject matter contact for Symantec PureDisk and other Symantec backup products and procedures
 Knowledge of and experience with a diversity of server and workstation hardware and software.
 Ability to build and manage high-performing team members across an array of disciplines.
 Proven cross-functional communication and relationship-building talents.
 Solid troubleshooting skills, with ability to identify and quickly resolve complex client/system issues.
 Leadership & Team Building
 Process Improvement
 Security & Disaster Recovery
 Troubleshooting & Problem Resolution
 User Training and Support.

CERTIFICATIONS

CompTia A+
MS Certified Professional

SOFTWARE
MS Windows 2000, MS Windows 2003, MS Windows 2008, MS Active Directory, MS Windows7 & 10,
Microsoft Office Suit including MS Outlook, MS Excell, MS Access. MS Clustering systems, MS Terminal
Server, MS SCCM, MS SMS, MS SQL Server 7.0, NetApp SnapShot, SnapMirror, SnapVault, FlexClone,
SnapRestore, Citrix Metaframe, Citrix XenApp, VMWARE, HP OVO, HP Radia, HP Systems Insight
Management (SIM), Alarmpoint and Micromuse Netcool Infrastructure Monitoring System, Remedy7, Bizerba,
IBM Tivoli, Linux X11.

HARDWARE

HP ProLiant Server Systems, Dell Laptops, Dell Workstations, HP Remote Insight System (RIB/iLO), Dell
PoweEdge Server Systems, Digi Portserver/Boards. NetApp Storage Solution Systems.
Laptop, Mac, iPad, iPhone, Blackberry, Droid, printers.

EMPLOYMENT HISTORY

Central Health Austin, Texas 07/2022 – 03/2023

End user support performing moves, troubleshooting, creating user accounts, building and upgrading user laptops,
workstations and servers. Fielding user questions and general user help.
-1-
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Hays US Corporation. 04/2019 – 12/2021

Travelled to client sites in lower 48 states building and updating MS Servers, workstations, thin clients, Mobile
devices, Laptops and network printers.

Cargill Inc. 06/2014 - 02/2019

MS Windows Administrator

Build and maintain Windows Servers and NetAPP Servers. OS upgrades for Desktops, Laptops and other
workstations. Performed system data backups and Patch Management and other security related measures.
Manage the upgrade and maintenance of Digital Telephone System (Toshiba PBX) serving over 150 users
Manage the upgrade of both WAN and LAN serving over 150 Laptops, workstations network printers and Servers.
Create functional login user accounts for SAP system and assign roles to them.

Plant Production Support

Built and supported MS Servers, MS Laptops, MS workstations, Mobile devices, Weight Scales, Label Print Engines,
Plant Floor PCs and scan guns.

COMPUCOM for Wells Fargo Bank , Gentex et al 03/2011 - 05/2014

System migration contract work for Wells Fargo Bank through COMPUCOM. This involved building and updating
Microsoft Servers, workstations and migrating data from legacy systems to updated systems. Building printservers
queues and connecting user workstations to them.

SCHLUMBERGER , Houston, TX 2006 - 01/2011

Successfully implemented a Wide Area Network Backup System with Symantec NetBackup, PureDisk software that
saved my organization money. Successfully installed several NetApp Storage systems that resolved and simplified the
organizations file and print systems.
Built MS Servers, MS Workstations and Laptops including service pack Patch Management
Built Virtual Systems using VMWARE including P2V conversions
Used MS Active Directory to manage user accounts, and file and print resources
Used HP OpenView to monitor about 400 systems in remote locations in North America. Successfully supported
regional Help Desk Centers located in the Americas, Europe and Asia.
Supported several desk top support teams at remote locations in North America. Developed a server build check list
documentation system that simplified and streamlined our server build tasks that was adopted globally within the
organization.

As the custodian of our organization’s support contract with HP and Symantec, I was a member of a team that did a
24/7 callout rotation duties.

Coordinated numerous projects that upgraded a global legacy systems to a common Microsoft OS network System.

CONOCOPHILLIPS INC., Houston, TX 2003 - 2006

Systems Administrator

 Build, maintain and support critical field-data capture systems for company’s upstream division.
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 Converted legacy backup systems to a network centralized Symantec PureDisk system

 Pursue and manage relationship with third-party consulting engineers to assemble, configure and
troubleshoot computer server and application systems. Liaise with field-based monitors and operators to
troubleshoot and resolve operational issues.
 Travel to remote offshore drilling and production platform sites to build systems and conduct onsite
issue resolutions.
 Worked with third party vendors to implement SCADA system using Microwave technology for
monitoring equipment such as oil and gas storage systems and other measuring equipment in
remote locations.
 A Member of the Server Operations Team responsible for daily operations, administration, and
maintenance of 400 Microsoft Windows NT 4.0/ 2000/2003 file/print and infrastructure servers in
an enterprise environment with 24 X 7 callout rotation participation.
 Build and configure HP Proliant hardware and install Microsoft Windows 2003/2008 for
Infrastructure and application servers. Support and manage a global NETIQ monitoring system of
approximately 2400 server’s.
 Coordinate with application support teams and local support prior to and during system updates.
 Took a leading role with patch management of MS Service packs, MS security updates, and HP
firmware patches on MS Servers, Laptops and Workstations.
 Provide Symantec NetBackup and PureDisk administration for local and remote sites.
 Use Remedy for change management, systems Inventory and daily operation’s ticketing system.
 Installed and configured thin client applications such as GIS and ArcGIS
 Documents changes and proposed changes for review and compliance with local and cooperate
standards.
 Spearheaded development and implementation of policies and programs for providing contact
information and procedures during system failures.
 Assisted with the establishment of global hardware, systems build and naming standards.
 DHCP scope creation and maintenance
 New site builds and maintenance
 Issue resolution, prevention, and troubleshooting
 Periodic Microsoft system patching and service pack applications
 Create add and remove user accounts and user groups
 Elevated level user and application support 24/7 on call rotation

SCHLUMBERGER OIL FIELD SERVICES, Houston, TX 1995 - 2003

Systems Analyst

 Responsible for design, installation, configuration, data storage and troubleshooting of all Windows
Infrastructure, applications and file servers on the local area network.
 Supported Linux Red Hat Servers.
 Supervised, trained and mentored team of five technical team members.
 Designed and deployed solutions to enhance network performance.
 Work with cross-functional departments and troubleshoot issues involving network equipment on LAN
and WAN.
 Responsible for periodic operating system security patches.
 Orchestrated the successful design and deployment of major Windows migration project that included
Windows infrastructure, applications and file servers.
 DHCP scope creation and maintenance
 New site builds and maintenance
 Subject matter contact person for Symantec PureDisk, NetBackup and other network backup issues.
 Issues resolution, prevention and troubleshooting
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 Printer/Plotter installation, configuration and maintenance

 Print Queue creation and management
 Troubleshooting client/server application performance issues involving thin client applications
 Create add and remove user accounts and user groups
 Elevated direct user and Help Desk Support on Operating Systems and Application support
 24/7 on call rotation

UNIVERSITY OF HOUSTON, Houston, TX 1990 - 1995

Systems Analyst / Operations Supervisor

 Oversaw a team of twelve desktop support employees in providing technical support to users across
various computer laboratories and university-administrative centers.
 Championed migration of all legacy systems to MS Windows environment.

EDUCATION
Bachelor of Science in Business Administration  Concentration in Management Information Systems
Clarion University, Clarion, Pennsylvania

Professional Development

 Microsoft Server Clustering

 SAP account creation and Role Assignment
 NetCool Infrastructure Monitoring System
 CommVault
 Symantec PureDisk
 Symantec NetBackup
 VERITAS BackupExec
 Legato NetBackup
 ComVault, IoSave
 Internetworking in MS TCP/IP
 IBM’s AS400 Operations
 Citrix XenApp
 Building and Supporting MS Windows Servers
 Building and Supporting MS Windows 7, Windows 10
 Microsoft System Center Configuration Manager 2012 (SCCM 2012)