®FSPPP/2022

UNIVERSITI TEKNOLOGI MARA

FACULTY OF ADMINISTRATIVE SCIENCE AND POLICY STUDIES

Bachelor of Administrative Science

Course: Organizational Behaviour Code: ADM501

Lectures: Azwan Ahzran Bin Perman
Tutorials: Azwan Ahzran Bin Perman
Course Outcome:

TAXONOMY TEACHING & LEARNING

No COURSE LEARNING OUTCOMES (CLO) PLO MOHE MQF
DOMAIN ACTIVITY
Explain the implications of individual, team and
C2 Lecture, Tutorial, Blended
1 organizational processes in moulding employees’ 1 1 1
Learning
behaviours in the organization.
Report verbally and in writing the influence of individual,
2 team and organizational processes in moulding 5 5 4 A2 Group Discussion and Project
employees’ behaviours in the organization.
Analyse issues in relation to individual, team and
C4 Lecture, Tutorial and Blended
3 organizational level influence in moulding employees’ 6 5 8
Learning
behaviour.
Student Learning Time (SLT)

This course requires about 120 hrs of student’s learning time over the course of the semester. The 120 hours include the 60 hrs of meeting or in class
interaction. You must allocate and manage the balance of the hours in searching, reading the literature, writing the proposal and doing the exercises alone
and in groups. Your personal SLT may be higher or lower than one stated here. Understand your own capacity and organize accordingly.

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SCHEME OF WORK
MAR – AUG 2022 (ODL)

Week Week Lecture topic Learning Outcomes Reading Lists Hours Tutorial
No. Beg. (At the end of the session, Tutorial presentation Assignments
students should be able to: )
1 28/3 – Introduction to the course –  To know the syllabus  Mc Shane, S. L., 2 Syllabus, scheme of
1/4 Scheme of Work and structure Olekalns, M. and work, and continuous
Course Assessment Travaglione, T., assessment.
(2016).
Organisational
Behaviour: Emerging
knowledge, global
insights (5th Edition).
North Ryde, N.S.W.
McGraw-Hill
Education.

2 4 - 8/4 Introduction to  What is Organizational 2 Refer Tutorial

Organizational Behaviour Behaviour (OB)? Presentation (10%)
 Why Study OB?
 OB Foundations
 Types of Individual
Behavior
 Challenges and Trends in
OB
 Anchors of OB knowledge

3 11 – Individual Behavior,  MARS Model of Individual 2

15/4 Personality and Values Behavior and Results
 Personality in
Organizations
 Values in the Workplace

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4 18 – Perception and Learning  Introduction to perception 2

22/4  Perceptual Process
 Social Identity Theory
 Stereotyping in
Organizational Settings
 Attribution Theory
 Self-Fulfilling Prophecy
 Other Perceptual Error
 Improving Perception
 Introduction to Learning
 Learning in Organizations
 Three perspective of
learning
 Behavior Modification
 Social Learning
Theory
 Experiential learning
5 25 – Workplace Attitude  Introduction 2
29/4  Attitudes & Behavior
 Job Satisfaction
 Job Satisfaction & Work
Behavior
 Job Satisfaction &
Performance
 Job Satisfaction &
Customer Satisfaction
 Organizational
Commitment.
CUTI KHAS PERAYAAN / CUTI SEMESTER

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6 9– Motivation in the 2
 Employee engagement Assessment:
13/5 Workplace
 Employee Drives and Midterm test (20%)
Needs
 Individual differences in
needs
 Needs Hierarchy (brief
explanation on the
concept)
 ERG (brief explanation
on the concept)
 Learned Needs - Mc
Clelland
 Four Drive Theory
 Expectancy Theory (EP)
 EP in Practice & Reality
 Organizational Justice
 Distributive Justice &
Equity Theory
 Procedural Justice
 Meaning of Money in the
Workplace
 Reward Practices (brief
explanation)

7 16 –
Work Related Stress and  What is Stress? - General 2
20/5 Adaptation Syndrome
Stress Management
 Stressors (Causes of
Stress)
 Individual Differences
 Type A and Type B
Behavior
 Work Stress &
Workaholism
 Consequences of Distress;
Physiological,
Psychological
 Managing Work-Related
Stress

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 Remove the Stressor

 Withdraw from the
Stressor
 Change Stress
Perceptions
 Control the
Consequences of Stress
 Receive Social Support
8 23 – Teams; Foundations of  Types of Teams & Informal 2
Assessment :
27/5 Team Dynamics, Groups
Submission of
Developing High-Team  Permanent Teams
Tutorial Presentation
Performance,  Temporary Teams
Communicating in Teams (10%)
 Informal/Formal Groups
and Organizations  Virtual Teams
 Homogeneous Teams
 Heterogeneous Teams
 Self Directed Teams
 Why Rely on Teams?/
Advantages and
Disadvantages of teams
 The Challenges of Teams-
Social Loafing
 Model of Team
Effectiveness
 Organizational & Team
Environment
 Team Design Features
(brief explanation)
 Team Processes (brief
explanation)
 Techniques to Improve
Effectiveness
 Constructive Conflict
 Brainstorming
 Electronic Brainstorming
 Delphi Technique
 Nominal Group Technique

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CUTI KHAS PERAYAAN

9 6– Communication  Communicating in Teams 2
10/6  The Importance of
Communication
 A Model of Communication
 Communication Channels
 Verbal Communication
 E-mail & other computer
Mediated
Communication
 Non Verbal
Communication
 Choosing the Best
Channels
 Media Richness
 Communication Barriers
 Perceptions
 Filtering
 Language
 Information Overload
 Cross Cultural & Gender
Communication
 Non Verbal Differences
 Gender Differences
 Improving Interpersonal
Communication
 Getting Your Message
Across
 Active Listening
 Communication Thru’
Grapevine.
10 13 – Conflict  The Conflict Process 2
Assessment :
17/6  Sources of Conflict Submission of movie
 Interpersonal Conflict review report (10%)
Management Styles
 Structural Approaches to
Complete Management

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 Resolving Conflict through

Negotiation
 Third Party Conflict
Resolution
11 20 – Leadership  Introduction 2
24/6  Perspectives of Leadership
 Competency (Trait)
 Behavioral Model
 Contingency Leadership
Model
 Path Goal
 Hersey & Blanchard’s
 Transformational
Perspective
 Transformational Vs
Transactional
 Transformational Vs
Charismatic
 Elements of
Transformational
Leadership
 Evaluating of the
Transformational
Leadership
 Implicit Leadership
Perspective
 Cross Cultural & Gender
Issues (brief explanation)

12 27/6 – Organizational Culture  Introduction 2

1/7  Elements of Organizational
Culture
 Culture Content
 Subcultures
 The Importance of
Organizational Culture
 Contingencies of
Organizational Culture

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& Effectiveness
 Organizational Culture
& Business Ethics
 Changing & Strengthening
Organizational Culture
 Organizational
Socialization
 As a learning &
Adjustment Process
 Stages of Socialization
 Improving the Socialization
Process
13 4 – 8/7 Organizational Change  Introduction – Lewins’ 2
Force Field Analysis
 Lewin’s 3 Step Model
 Three Approaches to
Organizational Change
 Cross Cultural and Ethical
Issues in Organizational
Change
 Conflicts with Cultural
Values
14 12 – REVISION & EXPLANATION ON FINAL EXAM FORMAT
15/7
18 – 24/7 REVISION BREAK

25/7 – 14/8 FINAL EXAMINATION

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REFERENCES

Recommended Text

Mc Shane, S. L., Olekalns, M. and Travaglione, T., (2016). Organisational Behaviour :

emerging knowledge, global insights (5th Edition). North Ryde, N.S.W. McGraw-Hill
Education.

References

Newstrom, J.W. (2014). Organizational Behavior at Work, 14 th Edition, United States:

McGraw-Hill

Robbins, S.P. (2013). Organizational Behavior, 15th Edition, Upper Saddle River:
Pearson/Prentice Hall
McShane, S.L. and Von Glinow, M.A. (2014), Organizational Behavior, 7th Edition, New York:
McGraw-Hill
Robbins, S.P. (2015). Essentials of Organizational Behavior, 13 th Edition, Upper Saddle River:
Pearson/Prentice Hall

Schermerhorn, J.R. (2010). Organizational Behavior, New York: Wiley

Buchanan, D.A. and Huczynski, A.A. (1985), Organizational Behavior, Introductory Text. New
York: Prentice Hall

Herbert, T.T. (1976). Organizational Behavior: Readings and Cases, New York: Macmillan
Publishing Co.

ASSESSMENTS

Continuous Assessment: 40%

 Test 20%
(Division in eRes : 15% test, 5% quiz)
 Assignments
o Movie Review Report 10%
o Tutorial Presentation 10%

Final test 60%

Total 100%

DETAILS DESCRIPTION OF THE ASSESSMENTS:

1. Test 1 (20%)
Test 1 will consist of 20% of the total continuous assessment. Topics that will be
tested are Topic 1 until 4 and primarily has two major part, Part A and Part B. Part A
will consist of 20 MCQ, and Part B will test on students' articulation on the questions
(3 short essays). Marks for Part A will be converted to 5%, and Part B to 15% in
eRES. Students are compulsory to answer all questions. The execution of Test 1 will
be undertaken entirely in ufuture, under "assessment" folder. Students will be given
2.5 hours to complete the test online. Lecturers and tutors shall inform all students
through the "Announcement" application in the ufuture.

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2. Tutorial Presentation (10%)

Tutorial presentation is formulated to assess the students' communication skills. The
weightage of this evaluation comprising 10% of the total continuous assessment.
Students are required to form a group of five (5), but depends on the total number of
students in a class. Students are required to do 3 concept maps on 3 questions
assigned by the tutors. There are a lot of free software to make concept map, e.g.,
coogle.it. Submission can be made in any preferred platform by the tutors.

3. Movie Review (10%)

Students are required to watch a movie of their tutor's choice in order to undertake
this assignment. Movie review tested on students' communication skills, especially in
discussing a variety of ideas and reconcile them into a form of a video report. It is a
group work of five (5), and the numbers of group members may vary according to the
total number of students per class. The tutor must guide the students with four basic
questions to form their arguments (refer to the following guide and format). In the
same vein, it could deter the students from writing a film synopsis without analysis.
Guide for movie review:

a. How does the movie make you feel?

b. What and how do you diagnose the problem/s?
c. What is the message of this movie? Do you agree or disagree with it?
(Arguments must relate with the study of organizational behavior. Suggested
resources: 3-5 related journals, textbooks, and other credible sources)
d. Based on your view, give any 4 (FOUR) suggestions in minimizing the
issues/problems occurred in the movie based on the topics that you have
learned in this course

The format of the review is as follows:

a. Students are allowed to use any video platform to create the outcome
b. Cover page of the video should consist the subject code, names and student
id numbers.
c. The answers should address all the questions above.
d. The length of the video should not exceed 5 minutes.
e. Submission through ufuture.

4. Final Test (60%)

Final test will be undertaken during the final test period and covering Topic 5 to 12. It
consists 2 parts, Part A (25MCQ), Part B (Case Study with 3 long essay questions,
please observed that some question would have division of (a) and (b), but it still
considered as one question). The weightage of the assessment comprises of 60% of
the total continuous assessment. This is an individual evaluation. Students are given
3 hours to complete all the questions in uFuture, and send a copy of the answer to
Turnitin.

Prepared by:

Dr. Nur Zafifa binti Kamarunzaman

Resource Person

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EVALUATION FORM FOR MOVIE REVIEW REPORT (10%)

ADM501: ORGANIZATIONAL BEHAVIOUR

EVALUATION MARKS

VIDEO FORMAT 5%

ADHERANCE TO THE QUESTIONS

A. Expression on the movie: 5%

Originality 1 2 3 4 5

Wholesome 1 2 3 4 5

B. Identification of issue/problems: 20%

Thoughts are Most thoughts Some thoughts a Your thoughts

very clear. make sense. do not make do not make
Information is Most of the sense. Some sense. The
very accurate. information is information is not information
accurate. accurate. students used
in not
accurate

16-20 11-15 6-10 1-5

C. Reflection on the issues/problems with the OB chapters 20%

Thoughts are Most thoughts Some thoughts a Your thoughts

very clear. make sense. do not make do not make
Information is Most of the sense. Some sense. The
very accurate. information is information is not information
accurate. accurate. students used
in not
accurate

16-20 11-15 6-10 1-5

D. Suggestions to rectify or address issues/problems identified 30%

Suggestions Most Some suggestions Your

are very clear. suggestions do not make suggestions
Information is make sense. sense. Some do not make
very accurate Most of the information is not sense. The
and information is accurate information
acceptable. accurate and unacceptable. students used
acceptable. in not
accurate and
irrelevant.

21-30 11-20 6-10 1-5

E. Delivery 20%

Presentation Presentation Presentation Presentation

indicates indicates indicates original indicates
advanced level original thinking thinking some of minimal level
of original and effective the time and if original
thinking and pacing suitable pacing thinking and
exceptional effective
pacing pacing

16-20 11-15 6-10 1-5

TOTAL (100%)

TOTAL (10%)

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Appendix 2: Rubrics for Presentation (10%)

4 3 2 1
Essential Elements
Exemplary Proficient Satisfactory Unsatisfactory

Content  Extensive  Effective presentation  Suitable presentation  Limited presentation

presentation with a with ample facts, with adequate with minimal
complete set of examples and details supporting facts, supporting facts,
 Main idea
supporting facts, examples and details examples and details
examples and details
 Considerable
 Achievement of
confidence, clarity  Acceptable  Limited confidence,
purpose
 Extraordinary and awareness of confidence, clarity and clarity and awareness
confidence, clarity purpose awareness purpose of purpose
 Knowledge of topic and awareness of
purpose
 Substantial evidence  Adequate  Minimal
of topic knowledge evidence of topic evidence of topic
 Extensive evidence and reasoning knowledge and knowledge and
of topic knowledge processes reasoning processes reasoning processes
and reasoning
purposes

Organizations  Extraordinary  Effective  Suitable  Limited opening /

opening and closing opening/closing opening/closing transitions
 Opening/closing
 Enriching transitions  Successful transitions  Acceptable transitions  Negligible transitions
 Transition
 Extensive  Considerable  Acceptable  Limited
 Logical development development of development of ideas development of ideas development of ideas
of idea ideas

Language use  Extensive use of  Effective use of  Adequate use of  Minimal use of
appropriate terms appropriate appropriate appropriate
and vocabulary vocabulary/terminolog vocabulary/terminolog vocabulary/terminolo
 Vocabulary and
y y gy
terminology use
 Presentation style is
 Style appropriate to always appropriate  Presentation style is Presentation style is  Presentation style is
to audience nearly always generally appropriate rarely appropriate to
audience
appropriate to to audience audience
audience

Delivery  Presentation  Presentation  Presentation  Presentation indicates

indicates advanced indicates original indicates original minimal level if original
level of original thinking thinking some of the thinking
 Creativity
thinking time

Formatting
 Compliance to the  Following majority of  Partially following the
format given  Do not
format given the format items follow the format given
 Adherence to format given but did not
comply all
given by the lecturer

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