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Amazon has placed the seller's account under review and disabled shipment creation due to potential involvement in deceptive or illegal activities. The seller must complete identity verification via video interview and provide documents to demonstrate the authenticity and supply chain of products.

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ecomcaptain1
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59 views

Amazon

Amazon has placed the seller's account under review and disabled shipment creation due to potential involvement in deceptive or illegal activities. The seller must complete identity verification via video interview and provide documents to demonstrate the authenticity and supply chain of products.

Uploaded by

ecomcaptain1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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3/31/24, 12:47 AM Amazon

Shopnet LLC | United States Search EN Help

Add Products Manage Orders Manage All Inventory Pricing Health Manage Pricing Campaign Manager Automate Pricing Edit

 Performance notifications
March 27, 2024
Your Amazon.com Seller Account

FEEDBACK

https://sellercentral.amazon.com/performance/notifications/a1093045-b105-4fca-a3fa-9477768f9158 1/3
3/31/24, 12:47 AM Amazon

Hello Shopnet LLC,

Your account is currently under review in accordance with section 3 of the Amazon Business Solutions
Agreement. During the review, FBA shipment creation ability will be disabled and your funds will be withheld
in accordance with our "Funds Withholding Policy":
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Why did this happen?


We have taken this measure because we believe that your account or a related account may have been used
to engage in deceptive or illegal activities that harm customers and our store, such as the sale of counterfeit
inventory, thereby infringing intellectual property rights. For more information, see section 3 of the "Amazon
Services Business Solutions Agreement":
https://sellercentral.amazon.com/help/hub/reference/external/G1791

What happens now?


To demonstrate the authenticity of your account and inventory, you are required to show up for a video
interview verification.

How do I verify my identity and inventory supply chain?


You must complete virtual identity verification via video interview by following the next instructions:
1. Access the following link:
https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render
2. Follow the on-screen instructions to upload the required documents and connect with an associate.
Note: After your verification interview is complete, we will review the results and reply with the outcome within
5 business days.

Who should attend the video interview?


The owner and operator of this account should attend this verification interview. Depending on your business
model, we understand there may be additional business partners who are integral to your business
operations. These additional parties may also attend the verification interview, as long as they have
substantiating documentation showing their relationship to the business.

What documents are required?


To complete your instant identity verification, make sure you have the original physical and digital copies of
the following documents with you:
-- A valid government-issued photo identity document. The document must include full name, date of birth, ID
number, expiry date, signature of the bearer if applicable, and country of issuance or country of citizenship.
-- Bank or credit card statement. The document must include the full name of the individual or of the
business, residential or business address, issuing bank information and the records related to the purchase
of the ASIN under review.
-- In case of having a registered business, the registration document must be uploaded. The document must
contain name of the business owner or legal representative, business-operating name, business license
number or registration number, official seal or stamp of the issuing authority, business address, date of
incorporation, status of the business and signature of the legal representative (electronic signature is
acceptable).
-- Supply chain documents such as invoices and receipts that include the item's description, quantities,
supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information,
but the rest of the document must be visible. Proof of delivery, bill of lading, import and export documents,
customs clearance documents and authorization letters from brands and licensed brand distributors are other
examples of documents that may be requested.
Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF
format.

ASIN :B08HSH5FK6, Shipment ID :FBA17RY0PQC7, Quantity: 30

What happens if I do not sign up for my interview or my verification is not successful?


If you do not complete your virtual video verification interview using the link provided within 14 days, or if your
verification is not successful, we may not allow you to sell on Amazon.

We are here to help


If you have questions about the content of this message, contact us at [email protected].

To view your account performance and how well it is performing against the performance metrics and policies
required to sell on Amazon, go to "Account Health":
https://sellercentral.amazon.com/performance/dashboard
You can also access this information from your mobile device by selecting "Account Health" on the home
screen of the Amazon Seller app.
-- On iOS:
https://itunes.apple.com/us/app/amazon-seller/id794141485
-- On Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US

SPC-USAmazon-862019045178654

FEEDBACK

https://sellercentral.amazon.com/performance/notifications/a1093045-b105-4fca-a3fa-9477768f9158 2/3
3/31/24, 12:47 AM Amazon

Help Program Policies English Download the Amazon Seller mobile app © 1999-2024, Amazon.com, Inc. or its affiliates

FEEDBACK

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