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Introduction To Human Resource Management Final OSA

The document describes a scenario where a technology company called InnovateTech Solutions is experiencing various employee management challenges as it rapidly expands. These challenges include a glass ceiling for women, low productivity and engagement, and a lack of family-friendly policies. The management committee realizes they need an HR department but are unsure of what functions it should have. The summary identifies setting performance standards, recruitment, training and development, compensation and benefits as important HR functions to address the company's issues.

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33 views

Introduction To Human Resource Management Final OSA

The document describes a scenario where a technology company called InnovateTech Solutions is experiencing various employee management challenges as it rapidly expands. These challenges include a glass ceiling for women, low productivity and engagement, and a lack of family-friendly policies. The management committee realizes they need an HR department but are unsure of what functions it should have. The summary identifies setting performance standards, recruitment, training and development, compensation and benefits as important HR functions to address the company's issues.

Uploaded by

Boom Squad
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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FINAL ONLINE SUMMATIVE ASSESSMENT

PROGRAMME Bachelor of Commerce in Human Resource Management


MODULE Introduction to Human Resource Management
YEAR One (1)
INTAKE July 2023 Semester 1
DATE 28 November 2023
SECTION A [100 MARKS]
Read the scenario carefully and answer the questions that follow.

HR Management at InnovateTech Solutions


InnovateTech Solutions is a dynamic and forward-thinking technology company, specialising in software development. It
was first established in 2021 and has rapidly grown from a staff complement of 5 to 122 employees.

However, InnovateTech Solutions does not have an HR department, and as the company expanded, so challenges in
employee management and development became apparent, leading to a series of issues affecting productivity,
engagement, and employee advancement.

At a meeting of the management committee earlier this week, the challenges which the company is experiencing were
discussed. Jabu, the Financial Director, who believes in a rigid approach to organisational efficiency commented, “Our
productivity is plummeting, and it’s affecting our growth strategy. We need stricter controls and more efficient processes.
I’ve been analysing workflows, and it’s clear that a more top-down approach is needed to streamline operations. Its also
time to move to a results-based pay system.”

Prisha, the Marketing Director, replied, “I agree that we need to improve efficiency, but we must also focus on our people.
A more people-oriented approach to management can boost employee morale and productivity. Let’s focus on creating a
supportive work culture and on improving employee job satisfaction.

“I hear what both or you are saying, Prisha and Jabu. Both of you make valid points,” commented Jason, the CEO. “I also
think it would be helpful to review the results of the survey which we contracted an external management consultant to
conduct last week. Take a look at page 53 of the report that I circulated - it summarises the key challenges which the
survey revealed are prevalent in InnovateTech Solutions.”

The challenges summarised in the report were:

· Female managers and female employees who were interviewed as part of the survey, indicated that they face
difficulties advancing in their career due to an apparent glass ceiling for women. This not only hinders individual
growth but also impacts the overall diversity and inclusivity of the organisation.
· There are low levels of productivity and engagement. Employees feel disconnected, leading to a lack of motivation
and commitment to the company's goals.
· The low productivity and low levels of employee engagement has resulted in poor customer service. With disengaged
employees and inefficient processes, customer satisfaction levels have taken a hit, posing a threat to the company's
reputation.
· A significant portion of the workforce comprises single parents who are urging the company to adopt family-friendly
working conditions and flexitime. Failure to address these concerns may lead to talent attrition and a negative public
image.

After reading through the challenges summarised in the report, Prisha exclaimed, “Gosh! I really didn’t realise that these
challenges existed. These are all people related issues and if they are not addressed they will hamper the
implementation of our organisational growth strategy. We need an HR strategy to support the implementation of our
organisational growth strategy. I really think it is time that we establish an HR department!”

“I was thinking the exact same thing, Prisha! We really do need an HR department,” agreed Jason, “But I have no idea as
to how to set it up and what specific HR functions it should manage.”

Source: (Winter; 2023)


Answer ALL the questions in this section.

QUESTION 1 (25 Marks)


“I was thinking the exact same thing, Prisha! We really do need an HR department” agreed Jason, “But I
have no idea as to how to set it up and what specific HR functions it should manage.”

You are an HR Consultant contracted by InnovateTech Solutions to assist with the setting up of an HR
department within the company. As your first task, write an email to the management committee in which
you identify and explain the important functions of an HR Department. Include examples of the HR
functions, that are relevant to InnovateTech Solution’s context, in your email.

QUESTION 2 (25 Marks)


Discuss whether Jabu and Prisha advocate a Scientific Management approach or a Human Resource
approach to the management of employees at InnovateTech Solutions.

QUESTION 3 (25 Marks)


“These are all people related issues and if they are not addressed they will hamper the implementation of
our organisational growth strategy. We need an HR strategy to support the implementation of our
organisational growth strategy.”

Discuss the key components of the HR strategy which InnovateTech Solutions must put in place to
support the effective implementation of the organisational growth strategy.

QUESTION 4 (25 Marks)


Discuss the sustainability challenge impacting HRM and analyse the extent to which it is evident in the
case study.

END OF PAPER

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