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PRUOne FAQs

The document provides frequently asked questions (FAQs) about PruOne v3.0. It addresses questions about missing signatures, unexpected premium amounts, error messages, checking the app version, submitting applications, storing applications, backup procedures, sharing devices, logging into multiple devices, and purchase review links.

Uploaded by

Shaira Ana Razon
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
454 views

PRUOne FAQs

The document provides frequently asked questions (FAQs) about PruOne v3.0. It addresses questions about missing signatures, unexpected premium amounts, error messages, checking the app version, submitting applications, storing applications, backup procedures, sharing devices, logging into multiple devices, and purchase review links.

Uploaded by

Shaira Ana Razon
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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PruOne v3.

0 Hypercare FAQs
The client signed but now the The premium amount I got was I got a “Premium Calculation
signature is missing. not what I expected. Failed” error.

1. Ensure that you have entered 1. You can modify this amount. 1. Be aware of the allowable limits
the date, the geo-location, and for the chosen product.
the signature before closing the 2. Use the slider to adjust the
card. proposed figure to the desired 2. Review the basic or rider
premium amount. amounts to ensure that the
2. If one is missing, the signature desired amount is within the
will not show up in the form. allowable limits.

How do I know if I have the latest version of PruOne?

1. Ensure your mobile device is compatible with PruOne (iOS 8+, Android 12+) App Center URL:
2. Go to the Application Center Installer site. https://stapps.rt.prudential.
3. Find PruOne v3.0 icon and check the Build Number (3). Click Install. com.sg/applicationcenter/ins
4. Use your Agent Code credentials to login. tallers.html
5. Reach out to L1 support if you need help with your credentials.

Your feedback allows us to continue to improve PruOne. Want to further help? Sign up to become a pilot agent for future PruOne releases.
PruOne v3.0 Hypercare FAQs
What should I do when I get:
“Application Already
Submitted” Error

1. Provide us your transaction ID


and wait for our L1 Reps to get
in touch with you – we’ll need
you to resubmit the application
afterwards.

2. This is applicable to Cash, CC


Payments, Other Digital
Payment Modes.
PruOne v3.0 Hypercare FAQs
Q.1 How many applications can you store in your PRUOne 3.0 profile?

A: Try to maintain a maximum of 5 applications for now. We will be sending guidance and more details about this.

Q.2 What is the recommended internet speed for PRUOne 3.0?

A: 5 MBPS (Minimum)

Q.3 How to we backup applications in PRUOne 3.0?

A: There is an autosave function in PRUOne 3.0, once you complete a PRUOne card and tap “done”, all encoded information will be saved

Q.4 Since PRUOne 3.0 will be cloud based, can we now allow other Agents to borrow our device?

A: Agents can share devices to create and submit applications, however, we still recommend the use of their own devices to process PRUOne transactions.

Q.5 Can I login to multiple devices

A: Yes, Agents may login to multiple PRUOne compatible devices

Q.6 Can I install PRUOne to a laptop/computer

A: No, PRUOne only works withiOs and Android Operating systems I compatible Android Tablets, Smart Phones and Apple iPads only.

Q.7 Can we now send Purchase Review link for Face-to-face transactions like Cash, Cheque?

A: Purchase review link for NFTF transactions is available only for Credit Card, Debit Card and Other Online Payment (Gcash and GrabPay through PRUOne)
transactions.

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