Unit_Test_3_Chapters_9_14

1. Business reports vary in length, purpose, and delivery format.

a. True
b. False

ANSWER: True
RATIONALE: ​Business reports range widely in length, purpose, and delivery mode. Some are
short, informal bulleted lists with status updates. Others are formal 100-page
financial forecasts. Routine reports may be generated weekly or monthly;
whereas focused reports cover specific problems or situations. In addition,
reports may be presented orally, electronically, or digitally.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 264
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.09.01 - 9.01
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Writing Reports in the Digital Age
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

2. ​The first step in preparing a report is locating information to support your ideas.
a. True
b. False

ANSWER: False
RATIONALE: ​The first step in writing a report is analyzing or determining the problem the
report will address. Gathering the necessary research comes after determining
the problem and purpose of the report.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 273
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.09.03 - 9.03
ECTIVES:

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NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.02 -
NDARDS: DISC.ESBC.GULO.23.01.02
TOPICS: Analyzing the Problem, Defining the Purpose, and Collecting Data
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

3. ​Analytical reports present data without analysis or recommendations.

a. True
b. False

ANSWER: False
RATIONALE: Analytical reports differ significantly from informational reports. Although both
seek to collect and present data clearly, analytical reports also evaluate the data
and typically try to persuade the reader to accept the conclusions and act on the
recommendations. In short, informational reports emphasize facts; analytical
reports emphasize reasoning and conclusions.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 279
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.09.05 - 9.05
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Preparing Short Analytical Reports
KEYWORDS: Bloom's: Remember
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:
DATE MODIFIE 3/11/2022 10:29 AM
D:

4. ​Formal proposals are written for only external audiences.

a. True
b. False

ANSWER: False
RATIONALE: Formal proposals​are written for internal and external audiences. Proposal
writers may submit internal proposals to management when they see benefits in
a new or different course of action, and they may also submit proposals to
governmental organizations or businesses.
POINTS: 1

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DIFFICULTY: Easy
REFERENCES: p. 300
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.10.01 - 10.01
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.02 -
NDARDS: DISC.ESBC.GULO.23.01.02
United States - BUSPROG.ESBC.GULO.23.01.03 -
DISC.ESBC.GULO.23.01.03
TOPICS: Crafting Winning Business Proposals
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

5. Information considered common knowledge does not require documentation in a business

report.
a. True
b. False

ANSWER: True
RATIONALE: ​Information that is common knowledge requires no documentation. However,
you must document another person's ideas, opinions, examples, or theories; any
facts, statistics, graphs, and drawings that are not common knowledge;
quotations or paraphrases of another person's spoken or written words; and
visuals, images, and any kind of electronic media.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 316
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.10.04 - 10.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.02.03 -
NDARDS: DISC.ESBC.GULO.23.02.03
TOPICS: Documenting and Citing Sources in Business Reports
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

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6. Tables are the most frequently used type of graphic in business reports.
a. True
b. False

ANSWER: True
RATIONALE: One of the most frequently​used report graphics is the table. Because a table
presents quantitative or verbal information in systematic columns and rows, it
can clarify large quantities of data in small spaces.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 320
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.10.05 - 10.05
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Creating Meaningful Graphics
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

7. Hiring managers and recruiters view technical skills as more important than the soft skills of
professionalism, etiquette, and communication. ​
a. True
b. False

ANSWER: False
RATIONALE: ​Soft skills refer to one's personal and professional characteristics, such as
listening, communication skills, and teamwork. Hard skills reference an
individual's technical knowledge in a given field. In a recent survey of
managers, more than 60 percent cited soft skills as more important than hard
skills.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 353
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.11.01 - 11.01
ECTIVES:

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NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Developing Professionalism and Business Etiquette Skills On-Site and Online
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

8. The richest communication channel is e-mail.

a. True
b. False

ANSWER: False
RATIONALE: The richest communication channel is face-to-face conversation because you
can use your voice and body language to make a point, convey warmth, and
build rapport. As a result, you are less likely to be misunderstood. In addition,
in conflict resolution you can reach a solution with fewer misunderstandings
and cooperate to greater levels of mutual benefit when communicating
face-to-face.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 356
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.11.02 - 11.02
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.04 -
NDARDS: DISC.ESBC.GULO.23.01.04
TOPICS: Communicating Face-to-Face on the Job
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

9. Individuals rather than teams generally produce quicker, more accurate decisions. ​
a. True
b. False

ANSWER: False
RATIONALE: ​Teams, not individuals, can make quicker and better decisions.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 365

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QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIV ESBC.GULO.23.11.04 - 11.04
ES:
NATIONAL STANDARD United States - BUSPROG.ESBC.GULO.23.01.07 -
S: DISC.ESBC.GULO.23.01.07
TOPICS: Excelling in Professional Teams
KEYWORDS: Bloom's: Remember
DATE CREATED: 3/8/2022 12:13 PM
DATE MODIFIED: 3/11/2022 10:29 AM

10. Sharing information with others is an effective reason to schedule a meeting.

a. True
b. False

ANSWER: False
RATIONALE: No meeting should be called unless it is important, can't wait, and requires an
exchange of ideas. If individuals need to be merely informed, send an e-mail
instead of scheduling a costly meeting.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 369
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.11.05 - 11.05
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.08 -
NDARDS: DISC.ESBC.GULO.23.01.08
TOPICS: Making the Most of Face-to-Face and Virtual Meetings
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

11. The most important part of preparing for a business presentation is determining what graphics
you will use.
a. True
b. False

ANSWER: False
RATIONALE: ​The most important part of preparing for a business presentation is deciding
what you want to accomplish. Whether your goal is to persuade or to inform,
you must have a clear idea of where you are going.

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POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 390
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.12.01 - 12.01
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.02 -
NDARDS: DISC.ESBC.GULO.23.01.02
TOPICS: Creating Effective Business Presentations
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

12. Effective presentations should contain deliberate repetition of ideas.

a. True
b. False

ANSWER: True
RATIONALE: ​Along with good organization, effective presentations include intentional
repetition. Speakers should tell their audience what they are going to tell them,
tell them, and then tell them what they have told them. This strategy works well
because most people retain information best when they hear it repeatedly.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 392
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.12.02 - 12.02
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06
TOPICS: Organizing Presentations to Connect With Audiences
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

13. Rather than memorizing or reading a presentation, you should deliver it extemporaneously.​

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 a. True
b. False

ANSWER: True
RATIONALE: ​Reading a presentation to an audience is boring, and listeners will quickly lose
interest. Additionally, most speakers sound robotic and unnatural when they try
to memorize a speech. Therefore, the best plan is to use an extemporaneous
delivery method, which means speaking freely, generally without notes, after
preparing and rehearsing.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 407
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.12.05 - 12.05
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Refining Delivery, Rehearsing, and Performing Your Talk
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

14. The first step in finding a job is writing a well-organized résumé.

a. True
b. False

ANSWER: False
RATIONALE: ​Although it is natural to think that the first step in finding a job is writing a
résumé, the job-search process actually begins long before you are ready to
prepare your résumé. You must first spend time and effort in getting ready by
analyzing your interests and goals and evaluating your qualifications.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 427
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.13.01 - 13.01
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04

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TOPICS: Harnessing Technology in Today’s Challenging Job Market
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

15. One of the best online sources for jobs is a company's own website.​
a. True
b. False

ANSWER: True
RATIONALE: ​Probably the best way to find a job online is at a company's own website
because many companies now post job openings only at their own sites to avoid
being inundated by the volume of applicants responding to postings at online
job boards.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 431
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.13.02 - 13.02
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Exploring the Open Job Market
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

16. Most jobs today are found through referrals and person-to-person contacts.
a. True
b. False

ANSWER: True
RATIONALE: ​The most successful job candidates seek to transform themselves from unknown
into known quantities through networking because more jobs today are found
through referrals and person-to-person contacts than through any other method.
Therefore, your goal is to become known to a large network of people, and this
means going beyond your close friends.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 432

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QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.13.03 - 13.03
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Unlocking the Hidden Job Market
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

17. To save yourself time and ensure consistency of your "professional brand," you should
prepare a generic résumé to send for every position that interests you.
a. True
b. False

ANSWER: False
RATIONALE: ​In today's challenging and digital job market, you will want to prepare a tailored
résumé for every position you seek. The competition is so stiff today that you
cannot get by with a generic, all-purpose résumé. You must customize your
résumé to fit each company and position if you want to stand out from the
crowd.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 435-436
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.13.04 - 13.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.03 -
NDARDS: DISC.ESBC.GULO.23.01.03
United States - BUSPROG.ESBC.GULO.23.01.06 -
DISC.ESBC.GULO.23.01.06
TOPICS: Customizing Your Résumé
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

18. The most common type of hiring or placement interview is the panel interview. ​

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 a. True
b. False

ANSWER: False
RATIONALE: The most common type of hiring or placement interview is the one-on-one
interview where you can expect to sit down with a company representative and
talk about the job and your qualifications
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.14.01 - 14.01
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Sharpening Your Interview Skills
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

19. When answering interview questions, you should plan to openly admit some weaknesses to
show that you are human.
a. True
b. False

ANSWER: False
RATIONALE: ​You should always aim your answers at the key characteristics interviewers
seek: expertise, competence, motivation, interpersonal skills, decision-making
skills, enthusiasm for the company and the job, and a pleasing personality.
Remember to stay focused on your strengths. Bring up a weakness only if asked
directly, and in such a case explain how you are working to overcome it.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 483
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.14.03 - 14.03
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.03 -
NDARDS: DISC.ESBC.GULO.23.01.03

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 United States - BUSPROG.ESBC.GULO.23.01.06 -
DISC.ESBC.GULO.23.01.06
TOPICS: During the Interview
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

20. After a job interview, you should always send a thank-you note, e-mail, or letter.
a. True
b. False

ANSWER: True
RATIONALE: ​After a job interview, you should always send a thank-you note, e-mail, or letter.
This courtesy sets you apart from other applicants. Your message will also
remind the interviewer of your visit and show your good manners and genuine
enthusiasm for the job.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 492
QUESTION TYP True / False
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.14.04 - 14.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.02 -
NDARDS: DISC.ESBC.GULO.23.01.02
TOPICS: After the Interview
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

21. ​Which of the following represents an informal writing style?

a. ​James, Deloitte, and Wilts, Inc., after extensive review of references and credentials of
contractors, has elected to contract with Peck Builders for the new office complex.
b.​We selected Peck Builders as general contractor for our new office complex.

c. ​After conducting an exhaustive search of building design elements and cost-efficiency

data, the company has verified the qualifications of Peck Builders.
d.​The findings validate the imperative of selecting a fully qualified and bonded
contractor for the new building venture of James, Deloitte, and Wilts, Inc.; that
contractor is Peck Builders.

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ANSWER: b
RATIONALE: An informal writing style​uses first-person pronouns, contractions, active-voice
verbs, short sentences with familiar words, and conversational language. The
only sentence that uses an informal writing style is We selected Peck Builders as
general contractor for our new office complex. All other answer choices use
passive-voice verbs or longer sentences with unfamiliar words.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 266-269
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.09.01 - 9.01
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06
United States - BUSPROG.ESBC.GULO.23.06.06 -
DISC.ESBC.GULO.23.06.06
United States - BUSPROG.ESBC.GULO.23.06.07 -
DISC.ESBC.GULO.23.06.07
TOPICS: Writing Reports in the Digital Age
KEYWORDS: Bloom's: Apply
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

22. You must prepare your monthly business report for company stockholders and present your
department's expected sales for the next three months. Which report format would present the
data in a consistent and useful format?
a. Letter format
b. Memo or e-mail format
c. Manuscript format
d. Preprinted form or template

ANSWER: d
RATIONALE: You would most likely use a preprinted form or template to present your
department's sales projections. Preprinted forms or templates are useful for
repetitive data and ensure that all required information is included.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 269
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:

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LEARNING OBJ ESBC.GULO.23.09.02 - 9.02
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.01 -
NDARDS: DISC.ESBC.GULO.23.01.01
United States - BUSPROG.ESBC.GULO.23.06.06 -
DISC.ESBC.GULO.23.06.06
United States - BUSPROG.ESBC.GULO.23.06.07 -
DISC.ESBC.GULO.23.06.07
TOPICS: Report Formats and Heading Levels
KEYWORDS: Application
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

23. Which of the following illustrates correct phrasing of a purpose statement for an informal
report?
a. Employees and companies benefit from online training opportunities.
b. Benefits of online training programs.

c. Online training has proven to be an effective tool for employees and companies.
d. To evaluate the effectiveness of an employee online training program.

ANSWER: d
RATIONALE: The correct purpose statement is To evaluate the effectiveness of an employee
online-training program because it uses an action verb (evaluate) that indicates
the purpose of the investigation.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 273-274
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.09.03 - 9.03
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06
United States - BUSPROG.ESBC.GULO.23.06.06 -
DISC.ESBC.GULO.23.06.06
United States - BUSPROG.ESBC.GULO.23.06.07 -
DISC.ESBC.GULO.23.06.07
TOPICS: Analyzing the Problem, Defining the Purpose, and Collecting Data
KEYWORDS: Bloom's: Apply
DATE CREATED 3/8/2022 12:13 PM
:

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DATE MODIFIE 3/11/2022 10:29 AM
D:

24. Which of the following situations might require a feasibility report?

a. Relaying the status of a large construction project
b. The reporting of monthly sales figures for all divisions
c. The investigation results of implementing an on-site employee exercise facility
d. A one-page summary of a long article in The New York Times

ANSWER: c
RATIONALE: One type of analytical report is a feasibility report, which examines the
practicality and advisability of following a course of action. Therefore, the
investigation results of implementing an on-site employee exercise facility
should be written as a feasibility report. All other answer choices are
informational reports.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 282-284
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.09.05 - 9.05
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.02 -
NDARDS: DISC.ESBC.GULO.23.01.02
United States - BUSPROG.ESBC.GULO.23.06.06 -
DISC.ESBC.GULO.23.06.06
United States - BUSPROG.ESBC.GULO.23.06.07 -
DISC.ESBC.GULO.23.06.07
TOPICS: Preparing Short Analytical Reports
KEYWORDS: Bloom's: Apply
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

25. ​A timetable for project completion is included in which section of an informal report?
a. ​Staffing
b. ​Authorization Request
c. ​Budget
d. ​Proposal

ANSWER: d
RATIONALE: ​Most writers include a schedule or timetable of activities showing a proposal's
benchmark for completion in the Proposal section of an informal report.
POINTS: 1

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DIFFICULTY: Easy
REFERENCES: p. 304
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.10.01 - 10.01
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.01 -
NDARDS: DISC.ESBC.GULO.23.01.01
TOPICS: Crafting Winning Business Proposals
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

26. ​Bethany must write a formal business report and reveal the results of a year-long study on
employee wellness at each of her company's five locations. What type of organizational pattern
should she use?
a. ​Chronological
b. ​Topic/Function
c. Geographical
d. ​Simple/Complex

ANSWER: c
RATIONALE: Because Bethany is reporting on the employee wellness at five different sites,
she should use the geographical organizational pattern, which is appropriate for
topics that are easily divided into locations.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 307
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.10.02 - 10.02
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.01 -
NDARDS: DISC.ESBC.GULO.23.01.01
United States - BUSPROG.ESBC.GULO.23.06.06 -
DISC.ESBC.GULO.23.06.06
United States - BUSPROG.ESBC.GULO.23.06.07 -
DISC.ESBC.GULO.23.06.07
TOPICS: Writing and Editing Formal Business Reports
KEYWORDS: Bloom's: Apply

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DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

27. When paraphrasing researched information, you should _______.

a. use the same grammatical structure of the original information so that you do not
change the meaning of the ideas
b.replace just a few original words with synonyms to avoid charges of plagiarism

c. restate the researched information in your own words and in your own style

d.place double quotation marks before and after the paraphrased information

ANSWER: c
RATIONALE: ​When paraphrasing, you should restate an original passage in your own words
and in your own style. To do a good job of paraphrasing, read the original
material intently to comprehend its full meaning, write your own version
without looking at the original, avoid repeating the grammatical structure of the
original and merely replacing word with synonyms, and reread the original to be
sure you covered the main points but did not borrow specific language.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 316-317
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.10.04 - 10.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06
United States - BUSPROG.ESBC.GULO.23.02.03 -
DISC.ESBC.GULO.23.02.03
TOPICS: Documenting Information
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/24/2022 4:30 PM
D:

28. Which of the following suggestions for incorporating graphics into the body of a report is
correct?
a. Always place graphics in the appendix of a report.

b. Mention the graphic in the text of the report.

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 c. Create graphics in only black and white so that the graphics do not distract the reader.

d. Do not include a title above any graphic because the graphic should be
self-explanatory.

ANSWER: b
RATIONALE: ​When incorporating graphics in reports, consider the audience to determine the
kinds and number of graphics to use, use color wisely to add visual appeal,
mention every graphic in the text of the report, place the graphic close to the
point where it is referenced, use appropriate captions or titles above each
graphic, and double-check all graphics for accuracy.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 323-324
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.10.05 - 10.05
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06
United States - BUSPROG.ESBC.GULO.23.04.02 -
DISC.ESBC.GULO.23.04.02
TOPICS: Creating Meaningful Graphics
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

29. What is the correct advice to follow when participating in workplace conversations?
a. Act professionally in all social situations.
b. Address all supervisors and customers by their first name.
c. Avoid praising others so that you do not come across as a "brown noser."
d. Feel free to openly discuss your workplace frustrations with all colleagues.

ANSWER: a
RATIONALE: ​When participating in workplace conversations, wait for an invitation to use
first names, choose appropriate topics, avoid negative remarks, learn to listen to
others, give sincere and specific praise, and act professionally in social
situations.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 357-359
QUESTION TYP Multiple Choice
E:

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HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.11.03 - 11.03
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.03 -
NDARDS: DISC.ESBC.GULO.23.01.03
United States - BUSPROG.ESBC.GULO.23.01.06 -
DISC.ESBC.GULO.23.01.06
TOPICS: Communicating Face-to-Face on the Job
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

30. Which of the following statements about work teams is correct?

a. Teams should avoid conflict to prevent tension among group members.

b.To be most effective, teams should be comprised of individuals with similar

backgrounds, ethnicity, age, skills, and experience.
c. Teams produce better decisions when they agree on their purpose and develop
procedures to guide them.
d.Team members should focus on their individual needs and goals.

ANSWER: c
RATIONALE: Successful teams are small and comprised of members who differ in age,
ethnicity, social background, training, and experience. They also agree on their
purpose and procedures; confront conflict; communicate effectively by
encouraging feedback, asking questions, and disagreeing constructively;
collaborate rather than compete by making the team's goal their top priority;
share leadership responsibilities; and demonstrate ethical behaviors to their
companies and other group members.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 367-368
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.11.04 - 11.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.07 -
NDARDS: DISC.ESBC.GULO.23.01.07
TOPICS: Excelling in Professional Teams
KEYWORDS: Bloom's: Understand
DATE CREATED 3/8/2022 12:13 PM
:

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DATE MODIFIE 3/24/2022 4:31 PM
D:

31. Which of the following is the correct advice for leading or participating in a business
meeting?
a. Leave your cell phone on to demonstrate to others your dedication to customers and
fellow colleagues.
b.Let the leader do most of the talking.

c. Don't start the meeting until all attendees arrive.

d.Let members who disagree with one another make a complete case for their position
while group members give their full attention.

ANSWER: d
RATIONALE: Meetings can be more efficient and productive if leaders and participants
demonstrate effective behaviors. One of the most important steps is managing
conflict appropriately in meetings. When members are in conflict, it is
important to encourage each member to make a complete case while other
group members give their full attention. It is also important to start a meeting on
time even if some members arrive late, silence all cell phones and other digital
devices, and allow all members an opportunity to voice their opinions and
ideas.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 371-372
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.11.05 - 11.05
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06
United States - BUSPROG.ESBC.GULO.23.01.08 -
DISC.ESBC.GULO.23.01.08
TOPICS: Making the Most of Face-to-Face and Virtual Meetings
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

32. With what type of audience should speakers use a dynamic, entertaining delivery style by
incorporating large gestures and movement?
a. Hostile
b. Friendly
c. Neutral

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 d. Uninterested

ANSWER: d
RATIONALE: When addressing uninterested audiences, speakers should use a delivery style
that is dynamic and entertaining. They should also incorporate movement and
expansive gestures.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 391
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.12.01 - 12.01
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.03 -
NDARDS: DISC.ESBC.GULO.23.01.03
TOPICS: Creating Effective Business Presentations
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

33. The introduction of a presentation should include an attention-getting device that gets the
audience involved, a personal credibility statement, and _______.
a. a prediction
b. a preview of the main points to be discussed in the body of the speech.
c. explanations and details of each of the main points.
d. a joke not related to the presentation, to get the audience warmed up

ANSWER: b
RATIONALE: The introduction of a presentation should include an attention-getting device
that gets the listeners involved, a personal credibility statement, and a preview
of the main points. Explanations and details of the main points should be in the
body of a presentation. Use humor if you can pull it off (not everyone can);
self-effacing humor may work best for you.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 392
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.12.02 - 12.02
ECTIVES:

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NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.01 -
NDARDS: DISC.ESBC.GULO.23.01.01
United States - BUSPROG.ESBC.GULO.23.01.06 -
DISC.ESBC.GULO.23.01.06
TOPICS: Organizing Presentations to Connect With Audiences
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

34. What is the correct advice to follow when creating a multimedia presentation?
a. Use the same color for all audiences and occasions.

b.Avoid using any images or graphics on your multimedia slides so that your audience
focuses on your words.
c. Limit the number of bullet points to six per slide.

d.Use as many animation and sound effects as possible to keep your audience's attention.

ANSWER: c
RATIONALE: ​When creating a multimedia presentation, choose your colors wisely because
the meanings of colors vary among cultures, break up text with the use of
meaningful images, and avoid using animation and sound effects only because
they are available. You should also follow the 6-x-6 rule: Six bullets per slide;
six words per bullet.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 401-403
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.12.04 - 12.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06
United States - BUSPROG.ESBC.GULO.23.04.02 -
DISC.ESBC.GULO.23.04.02
TOPICS: Preparing Engaging Multimedia Presentations
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

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35. What résumé style would be suitable for a candidate who has significant experience related to
the target position?
a. Chronological
b. Functional
c. Video
d. Infographic

ANSWER: a
RATIONALE: Because a chronological résumé quickly reveals a candidate's education and
experience, it is favored by recruiters. The chronological résumé is most
appropriate for candidates who have experience in their field of employment
and for those who show steady career growth.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 437
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.13.04 - 13.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.01 -
NDARDS: DISC.ESBC.GULO.23.01.01
TOPICS: Customizing Your Résumé
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

36. What statement about an e-portfolio is correct?

a. An e-portfolio is a collection of digital files that can be navigated with the help of
menus and hyperlinks.
b.E-portfolios can be accessed only at websites.

c. A print résumé is more effective than an e-portfolio at showing off an applicant's

talents and qualifications.
d.E-portfolios have replaced traditional résumés in the screening and hiring process.

ANSWER: a
RATIONALE: An e-portfolio​is a collection of digital files that can be navigated with the help
of menus and hyperlinks usually at a website; however, files may also be
downloaded to CDs and DVDs. E-portfolios often include copies of a résumé,
reference letters, commendations, awards, certificates, work samples, and other
files that demonstrate one's talents, skills, and accomplishments. Although the
e-portfolio is gaining popularity among job candidates, it has not replaced the

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 traditional résumé, but it does show off an applicant's talents and qualifications
more thoroughly.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 449-450
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.13.05 - 13.05
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Using Digital Tools to Fine-Tune Your Job Search
KEYWORDS: Bloom's: Understand
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

37. Which of these statements illustrates correctly how to explain your qualifications in the body
of a cover message?
a. I am a qualified and fully certified criminologist.

b.Training in crisis prevention and emergency response has prepared me to serve and
protect your community at the River Valley Campus.
c. You need a licensed criminologist, and I meet those qualifications.

d.With my bachelor's degree from Luther College, I am well-prepared and eager to

apply my knowledge in criminology.

ANSWER: b
RATIONALE: The body of a cover message should emphasize a candidate's strengths in
relation to the needs of the employer. In addition, it should also be audience
focused rather than sender focused. The only sentence that achieves these
requirements is Training in crisis prevention and emergency response has
prepared me to serve and protect your community at the River Valley Campus.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 457-459
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.13.06 - 13.06
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06

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 United States - BUSPROG.ESBC.GULO.23.06.06 -
DISC.ESBC.GULO.23.06.06
United States - BUSPROG.ESBC.GULO.23.06.07 -
DISC.ESBC.GULO.23.06.07
TOPICS: Cover Letters--Do They Still Matter?
KEYWORDS: Bloom's: Apply
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

38. Kevin is being interviewed by a group of people who will be his supervisors and colleagues if
he is hired, and they are taking turns asking him questions. What type of interview is this?
a. Group
b. Hiring/Placement Interview
c. Panel
d. Sequential

ANSWER: c
RATIONALE: ​Panel interviews are typically conducted by people who will be the supervisors
and colleagues of the job candidate. Usually seated around a table, these
interviewers take turns asking questions.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.14.01 - 14.01
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Sharpening Your Interview Skills
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

39. Mai wants to project positive nonverbal behaviors during her upcoming panel interview. What
is the correct advice for her to follow?
a. Sit erect, leaning forward slightly to show interest and confidence.

b. Avoid a direct gaze with her interviewers and look at only the person who asked the
question.

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 c. Keep her hands in her pockets so that her interviewers will not notice her shaky hands.

d. Use words such as like or basically to fill any dead air.

ANSWER: a
RATIONALE: Mai should sit erect, leaning forward slightly. She should also establish a direct
gaze to show interest and trustworthiness, establish eye contact with the entire
interview panel, keep her hands out of her pockets so that she can use
appropriate gestures, and avoid empty words such as like and basically.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 482-483
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.14.03 - 14.03
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06
United States - BUSPROG.ESBC.GULO.23.06.03 -
DISC.ESBC.GULO.23.06.03
TOPICS: During the Interview
KEYWORDS: Bloom's: Remember
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/24/2022 4:32 PM
D:

40. Which of the following is an effective way to respond when an interviewer asks, Why do you
want to work for us?
a. Briefly summarize current employment problems requiring you to change employers.

b.Show what you know about the interviewer’s company and demonstrate how your
goals match its point of view.
c. Explain that as a recent graduate you want to work for any company needing an
employee with your skills and background.
d.Simply tell the truth about your reasons for seeking this job––for example, you are
unemployed, you need more pay or better benefits, or you just graduated.

ANSWER: b
RATIONALE: Questions like this illustrate why you must research an organization thoroughly
before an interview. The answer to this question must prove that you understand
the company and its culture. Explain what you know about the company and
discuss why you want to become a part of this organization not only from your
perspective but also from the company's point of view.
POINTS: 1

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DIFFICULTY: Moderate
REFERENCES: p. 486
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.14.03 - 14.03
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.06 -
NDARDS: DISC.ESBC.GULO.23.01.06
United States - BUSPROG.ESBC.GULO.23.06.03 -
DISC.ESBC.GULO.23.06.03
TOPICS: During the Interview
KEYWORDS: Bloom's: Apply
DATE CREATED 3/8/2022 12:13 PM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

41. Examples of sources for secondary data include books, periodicals, and _______.
a. electronic resources
b. surveys
c. interviews
d. observations

ANSWER: a
RATIONALE: One of the most important steps in writing a report is gathering information
from primary or secondary sources. Secondary data come from reading what
others have experienced or observed and recorded. Examples of secondary data
include books, periodicals and electronic resources.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 486
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.09.04 - 9.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.06.04 -
NDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Analyzing the Problem, Defining the Purpose, and Collecting Data
KEYWORDS: Bloom's: Analyze
DATE CREATED 3/11/2022 9:54 AM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

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42. Two advantages of properly documenting research data include protecting yourself against
charges of plagiarism and _______.
a. making your report longer
b. strengthening your argument and adding credibility
c. making your report more challenging to read and thus more impressive
d. being able to finish writing the report more quickly

ANSWER: b
RATIONALE: Whether you quote or paraphrase another's ideas or words, you must document
the source to strengthen your argument and add credibility, to protect yourself
against charges of plagiarism, to help the reader learn more about the topic, and
to provide proper credit in an ever-changing world.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 486
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.09.04 - 9.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.02.03 -
NDARDS: DISC.ESBC.GULO.23.02.03
TOPICS: Documenting Information
KEYWORDS: Bloom's: Analyze
DATE CREATED 3/11/2022 9:57 AM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

43. The advantages of teams include making better decisions, being more productive, and
_______.
a. coming up with faster responses
b. greater creativity
c. elimination of conflict
d. better writing skills

ANSWER: a
RATIONALE: Workplace teams are popular and effective because teams produce better
decisions, respond faster to issues, increase productivity, generate greater
buy-in, improve employee morale, and create employees who are less resistant.
Teams may be creative, but it’s not a proven characteristic of teams. Teams may
still experience conflict––in fact, it’s a normal phase of team development.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 486

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QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.09.04 - 9.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.07 -
NDARDS: DISC.ESBC.GULO.23.01.07
TOPICS: Excelling in Professional Teams
KEYWORDS: Bloom's: Analyze
DATE CREATED 3/11/2022 10:00 AM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

44. Which of the following is an effective technique to gain audience rapport in a presentation?
a. Stand behind a podium to assert your authority and expertise.

b.Speak in a low monotone voice so that you come across as logical and authoritative.

c. Memorize your presentation so that your delivery is perfect.

d.Use effective imagery, including analogies, metaphors, similes, personal anecdotes,

personalized statistics, and best- and worst-case scenarios.

ANSWER: d
RATIONALE: Effective speakers build rapport with their audience by forming a bond with
them. They connect with their audience by providing effective imagery,
supplying verbal signposts, and using body language strategically.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 486
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.12.02 - 12.02
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.03 -
NDARDS: DISC.ESBC.GULO.23.01.03
United States - BUSPROG.ESBC.GULO.23.01.06 -
DISC.ESBC.GULO.23.01.06
TOPICS: Organizing Presentations to Connect With Audiences
KEYWORDS: Bloom's: Analyze
DATE CREATED 3/11/2022 10:04 AM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

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45. A functional résumé is suitable for candidates who _______.
a. have limited work experience

b. have extensive work experience

c. want to emphasize their work history

d. are continuing in the same line of work and want to emphasize their experience in this
field

ANSWER: a
RATIONALE: A functional résumé focuses on a candidate's skills rather than on past
employment. It can also de-emphasize a negative work history. As a result,
individuals who have changed jobs frequently, who have recently graduated,
who have gaps in their employment records, or who are entering an entirely
different field may prefer the functional résumé.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 486
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.13.04 - 13.04
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.02 -
NDARDS: DISC.ESBC.GULO.23.01.02
TOPICS: Customizing Your Résumé
KEYWORDS: Bloom's: Understand
DATE CREATED 3/11/2022 10:06 AM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

46. The purpose of using success stories during an interview is to _______.

a. engage the interviewer emotionally with an interesting personal story

b.make yourself more likeable to the interviewer by sharing a story that is relatable and
engaging
c. demonstrate that you have the minimum qualifications for the position

d.provide an example of an educational or work-related experience which demonstrates

a skill, an accomplishment or achievement

ANSWER: d
RATIONALE: Applicants should prepare and practice success stories before an interview. Such
stories are specific examples of educational and work-related experience that
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 demonstrate an applicant's qualifications and achievements. Success stories
should be brief and incorporate numbers, if applicable.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 486
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.13.02 - 13.02
ECTIVES:
NATIONAL STA United States - BUSPROG.ESBC.GULO.23.01.02 -
NDARDS: DISC.ESBC.GULO.23.01.02
United States - BUSPROG.ESBC.GULO.23.06.06 -
DISC.ESBC.GULO.23.06.06
United States - BUSPROG.ESBC.GULO.23.06.07 -
DISC.ESBC.GULO.23.06.07
TOPICS: Before an Interview
KEYWORDS: Bloom's: Understand
DATE CREATED 3/11/2022 10:08 AM
:
DATE MODIFIE 3/11/2022 10:29 AM
D:

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