Advanced Plans

Price Guide

Price Guide for our Advanced Plan

Benefits
Advanced Plans
Our Advanced Plans

Our SIM Only

Advanced Plans

Three’s preferred
payment method

Outside your

Allowance

Additional Services
Add-ons & Changing
your Price Plan
Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

1
Contents Advanced Plans
Price Guide

Advanced Plan Benefits 3

Advanced Plan
Benefits
Our Advanced Plans 4
Our SIM Only Advanced Plans 6 Our Advanced Plans
Three’s preferred payment method 8
Outside your Allowance 9 Our SIM Only
Advanced Plans
Additional Services 10
− Add-ons & Changing your Price Plan 11 Three’s preferred
− Charges to Special Numbers & Directory Services 15 payment method
− International Roaming, including Go Roam, using your phone abroad 17
− Calling & texting abroad from the UK 24
Outside your
Allowance
Charges for other services, including cancellation fee 26
Key things to note 27 Additional Services
Add-ons & Changing
your Price Plan
On a different plan? Charges to Special
Price Guides for other plans can be found at Three.co.uk/priceguide. If you joined Three on a Pay Monthly handset package before
Numbers & Directory
18 March 2014 or on a SIM Only Plan before 15 July 2014 and are on one of our older plans (for example: The One Plan, Essential Services
Internet, Ultimate Internet or SIM Zero), you can find details of these and the pricing for each under the heading “Price guides for International Roaming,
older plans” at Three.co.uk/priceguide including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Three Customer © from 2020 Hutchison 3G UK Limited. A member of CK Hutchison Holdings. Registered office: 450 Longwater Avenue, Green Park, Reading,
Berkshire RG2 6GF.
Charges for other
services, including
Services Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved and no part may be reproduced without
the prior written permission of the publisher. ‘3’ and its related images, logos and names used in this publication are trademarks of the CK cancellation fee
Hutchison 3G UK Ltd Hutchison Holdings group of companies. The contents of this publication are believed to be correct at the time of going to press, but any
information, products or services mentioned may be modified, supplemented or withdrawn.
PO Box 333 Key things to note
The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s customer Terms for Service
Glasgow G2 9AG (available at Three.co.uk/terms).

The customer terms will take precedence if there is any discrepancy with this publication. In the event of a discrepancy between this 2
publication and information provided on Three.co.uk, other than the customer Terms for Service, this publication will take precedence.
 Advanced Plans
Advanced Plan Benefits Price Guide
Advanced Plan
Benefits
We like to do things differently here at Three. Want to
use your data, your way? Tired of worrying about your Our Advanced Plans

mobile bill – home or away? Go all-inclusive with our Our SIM Only
Advanced Plans where you’ll enjoy: Advanced Plans

Using your phone abroad at no extra cost with Go Roam both in Europe and Three’s preferred
Around the World. Available in 71 destinations worldwide. Your plan includes a set payment method
of allowances of voice, text and data which you can use in the UK and in all our
Go Roam destinations (subject to our fair use policies see page 21). Where and Outside your
when you use these is up to you. Allowance

Tethering your device and using it on the go (or at home) with Personal Hotspot – you can Additional Services
use all or any of your data allowance to create a personal hotspot within the UK, or in our Add-ons & Changing
Go Roam in Europe destinations. your Price Plan
Charges to Special
Control your spend by setting your own limits for voice and data to avoid
getting that shocking big bill. Numbers & Directory
Services
Change your plan – temporarily or permanently – when you need to. International Roaming,
including Go Roam,
Free calls from the UK and our Go Roam in Europe destinations to using your phone
Three customer services. abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

3
 Advanced Plans
Our Advanced Plans Price Guide
Advanced Plan
Benefits
Our Advanced Plans are available on both Pay Monthly Packages, which
include a device and have a minimum term of 24 months, and on a SIM Only Our Advanced Plans

basis, where you can choose a minimum term of 1, 12 or 24 months. You can Our SIM Only
cancel at any time on 30 days’ notice (there may be a cancellation fee payable Advanced Plans
if you’re still within your Minimum Term – see page 26). Three’s preferred
Whether you’re on an Advanced Plan Pay Monthly Package or SIM Only Advanced Plan, you’ll get a monthly allowance of voice, payment method
text and data for use within the UK and both our Go Roam in Europe and Around the World destinations.
Outside your
Allowance

Additional Services
Add-ons & Changing
your Price Plan
Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

4
Our Pay Monthly Advanced Plan Packages Advanced Plans
Monthly allowance
Price Guide
Data
500MB 1GB 2GB 4GB 8GB 12GB 30GB 100GB unlimited Advanced Plan
Minutes 50 / 100 / 300 50 / 100 / 300 50 / 100 / 300 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 Benefits
/ 600 / unlimited / 600 / unlimited / 600 / unlimited / unlimited / unlimited / unlimited / unlimited unlimited / unlimited

Texts
Unlimited
Our Advanced Plans
30GB in the
UK - 12GB
100GB in the
UK – 12GB
Unlimited in
the UK – 12GB
Our SIM Only
in Go Roam in Go Roam in Go Roam Advanced Plans
destinations. destinations. destinations.
500MB 1GB 2GB 4GB 8GB 12GB At no extra cost At no extra cost At no extra cost

50 / 100 / 300 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 Unlimited 100 / 300 / 600
Three’s preferred
Using your
50 / 100 / 300
/ 600 / unlimited
50 / 100 / 300
/ 600 / unlimited
/ 600 / unlimited
minutes in the UK
/ unlimited
minutes in the UK
/ unlimited
minutes in the UK
/ unlimited
minutes in the UK
/ unlimited
minutes in the UK
minutes in the UK
(+ unlimited in the
/ unlimited
minutes in the UK
payment method
allowance in minutes in the UK minutes in the UK (+ unlimited in the (+ unlimited in the (+ unlimited in the (+ unlimited in the (+ unlimited in the UK & Go Roam (+ unlimited in the
Go Roam
destinations
(+ unlimited in the
UK & Go Roam
(+ unlimited in the
UK & Go Roam
UK & Go Roam
in Europe
UK & Go Roam
in Europe
UK & Go Roam
in Europe
UK & Go Roam
in Europe
UK & Go Roam
in Europe
in Europe
destinations;
UK & Go Roam
in Europe Outside your
in Europe
destinations;
in Europe
destinations;
destinations;
up to 3,000
destinations;
up to 3,000
destinations;
up to 3,000
destinations;
up to 3,000
destinations;
up to 3,000
up to 3,000
in Go Roam
destinations;
up to 3,000
Allowance
up to 3,000 up to 3,000 in Go Roam in Go Roam in Go Roam in Go Roam in Go Roam Around the World in Go Roam

Additional Services
in Go Roam in Go Roam Around the World Around the World Around the World Around the World Around the World destinations) Around the World
Around the World Around the World destinations) destinations) destinations) destinations) destinations) destinations)
destinations) destinations)
Add-ons & Changing
Unlimited texts in the UK and our Go Roam in Europe destinations & up to 5,000 in our Go Roam Around the World destinations
your Price Plan
Monthly Charge Your monthly charge will depend on the mobile or device chosen and the amount you’ve chosen to pay upfront, and includes a £5 discount for paying by our preferred payment
method, which is by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. See page 31 for details. Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

5
 Advanced Plans
Our SIM Only Advanced Plans Price Guide

Monthly allowance
Advanced Plan
Data 500MB 1GB 2GB 4GB 8GB 12GB 30GB 100G unlimited
Benefits
Minutes 200 / 600 200 / 600 / 200 / 600
200 600 / unlimited 200 600 / unlimited 600 / unlimited
/ unlimited unlimited unlimited / unlimited Our Advanced Plans
Texts Unlimited
Our SIM Only
Advanced Plans

Three’s preferred
30GB in the
UK – up to 12GB
100GB – in the
UK up to 12GB
Unlimited in the
UK – up to 12GB
payment method
in Go Roam in Go Roam in Go Roam

500MB 1GB 2GB 4GB 8GB 12GB

destinations. At no
extra cost
destinations. At no
extra cost
destinations. At no
extra cost Outside your
Using your
allowance in
200 minutes 600 / unlimited 200 minutes 600 / unlimited 600 / unlimited 200 / 600 200 / 600 Unlimited 200 / 600
Allowance
Go Roam
minutes minutes minutes / unlimited / unlimited minutes minutes (unlimited / unlimited minutes
destinations
(unlimited in the
UK & Go Roam
(unlimited in the
UK & Go Roam
(unlimited in the
UK & Go Roam
minutes
(unlimited in the
(unlimited in the
UK & Go Roam
in the UK &
Go Roam
(unlimited in the
UK & Go Roam Additional Services
in Europe in Europe in Europe UK & Go Roam in Europe in Europe in Europe
destinations; destinations; destinations; in Europe destinations; up to destinations; up destinations; up to Add-ons & Changing
up to 3,000 up to 3,000 up to 3,000 destinations; 3,000 in Go Roam to 3,000 in Go 3,000 in Go Roam
in Go Roam in Go Roam in Go Roam up to 3,000 Around the World Roam Around the Around the World your Price Plan
Around Around Around in Go Roam destinations) World destinations) destinations)
the World the World the World Around the World Charges to Special
destinations) destinations) destinations) destinations)
Numbers & Directory
Unlimited texts in the UK and our Go Roam in Europe destinations, 5,000 in Go Roam Around the World destinations
Services
Monthly Charge Your monthly charge will depend on the selections made above and includes a £5 discount for paying by our preferred payment method, which is by a recurring method, such as
Direct Debit (see pages 8 and 32). See the table on the next page for your SIM Only plan’s monthly charge. Each April, your Monthly Charge will increase by 4.5%. See page 31 International Roaming,
for details.
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

6
Our SIM Only Advanced Plan Prices Advanced Plans
Price Guide
Each of these SIM Only plans include unlimited texts in their allowance. The monthly charge shown includes a £5 discount for paying
by our preferred payment method, which is by a recurring method, such as Direct Debit (see below).
Advanced Plan
Benefits
Minutes allowance chosen
Our Advanced Plans
200 minutes 600 minutes Unlimited minutes
Our SIM Only
Minimum term 1 month 12 months 1 month 12 months 1 month 12 months 24 months Advanced Plans

500MB £12* £5* Three’s preferred

payment method
1GB £14 £10 £14* £9*
Outside your
Allowance
2GB £16* £13*
Data allowance chosen

Additional Services
4GB £18* £15* £16 £13 £12
Add-ons & Changing
your Price Plan
8GB £10 £19
Charges to Special
Numbers & Directory
12GB £22* £19* £24* £21* £19 £16 £14
Services
30GB
International Roaming,
£25* £22* £29* £19* £24 £20 £18
including Go Roam,
using your phone
100GB £29* £25* £20
abroad
Unlimited data
Calling & texting
£27* £24* £30* £24* £26 £26 £22
abroad from the UK
* Not currently available
Charges for other
services, including
cancellation fee

Key things to note

7
 Advanced Plans

Three’s preferred payment method Price Guide

Advanced Plan
New Advanced Plan customers (whether on a Pay Monthly Package or SIM Only plan) can only join on Direct Debit, and the above Benefits
plans’ prices include a discount for paying by this efficient means.

Direct Debit is brilliant for you, as payment will be taken automatically and your account will not be suspended if you forget to pay. Our Advanced Plans
It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly customer.
Our SIM Only
You can change your bank details at any time, just let us know. You can choose any of the following given means of payment. Advanced Plans
Simply allow us to store details and you will remain eligible for the £5 monthly recurring discount. See page 32 for more info.
Three’s preferred
payment method

Outside your
Allowance

Additional Services
Add-ons & Changing
your Price Plan
Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

8
 Advanced Plans
Outside your Allowance Price Guide
Advanced Plan
Benefits
If you’ve used up all of your monthly inclusive allowance and continue
to use your account, you’ll be charged the following rates: Our Advanced Plans

Our SIM Only

Out of allowance cost Advanced Plans
Calls to standard UK landlines (starting 01, 02 or 03; excludes calls to 65p / min
the Isle of Man or the Channel Islands), UK mobiles (any network) and Three’s preferred
your Three voicemail (once you’ve used your allowance) payment method
Data Not available on a per MB basis – see our data Add-ons on page 11
Outside your
Allowance
• If you’ve used up all of your data allowance, you can choose to buy an Add-on which will last until your monthly allowance is
refreshed (see page 11) or, if you find yourself needing an increased allowance on a longer-term basis, you can change you
Additional Services
price plan (via your My3 account) to one with an increased monthly data allowance.
Add-ons & Changing
• If you’ve used up all of your voice minutes, you can continue to make calls and just be billed for these at the rate set out above – your Price Plan
or you can change your price plan (via your My3 account) to one with an increased allowance if you find yourself needing an
increased allowance on a longer-term basis.
Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

9
Additional Services Advanced Plans
Price Guide
Advanced Plan
These are the additional, optional or extra services you can bolt on to your plan Benefits
and include our range of Add-ons, the cost of calling Special Numbers and our Our Advanced Plans
International Charges.
Our SIM Only
Advanced Plans
We may change or introduce new charges for Additional Services, or Services Outside of your Allowance. If we do, we’ll publish
any changes on our website. If any Add‑ons are affected which have a recurring charge, we’ll let you know at least 14 days Three’s preferred
before the charge changes. If we do make a change to an Additional Service and you’re not happy with it, you can cancel the
payment method
Add‑on(s) or stop using the Additional Services or Services Outside of your Allowance. If you’d prefer to end your contract
instead, a cancellation fee will be payable (please see page 26).
Outside your
Allowance
Additional Services cost
Additional Services
MMS (depending on your phone, if your message includes certain Add-ons & Changing
emojis, emoticons or photos, you may be charged this rate for that 65p / message
message) your Price Plan
Charges to Special
SMS shortcodes – mobile text shortcode numbers are 5 or 6 digits SMS shortcodes will not come out of any inclusive allowance and are
long and usually begin with a 6, 7 or 8. These are often used to pay classed as a Premium Rate Service. The network charge is £0.15 per
Numbers & Directory
for new features in apps, to donate to charity, to enter competitions message and the charge from the third party varies, depending on the Services
and to download games and ringtones. promoter’s terms and conditions. These should be checked to find out International Roaming,
the exact costs.
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

10
Add-ons and Changing your Price Plan Advanced Plans
With Three’s Add-ons, it’s easy to customise your plan to give you even more flexibility and value Price Guide
If you want to increase your allowance on a longer-term basis, you can now change your price plan via your My3 account. A change Advanced Plan
of price plan may incur a small one-off fee allowing you to use your new increased allowances immediately. You will then be charged
Benefits
your new monthly price from the following month. Changing your price plan will not affect your contract end date.
Our Advanced Plans
One Day Boost
Need an extra hit of data? Whether you’re spoiler-phobic and need to binge a whole series before work or you’re on the road rinsing Our SIM Only
Spotify playlists so you don’t miss your turn, sometimes a one-off boost is all you need. A One Day Boost gives you that short-term Advanced Plans
hit, ending at midnight. No scary bills. No stress.
Three’s preferred
Monthly price
payment method
Add-on Data (lasts until
What’s included?
name allowance midnight UK
time) Outside your
Allowance
If you’re in the UK you’ll be able to buy this Add-on which gives you unlimited data to
One Day Boost Unlimited use as you like (whether that’s simply to get online, use personal hotspot or stream) on £5 Additional Services
the day of purchase until midnight GMT.
Add-ons & Changing
your Price Plan
Monthly Boost
Charges to Special
Having one of those months where you end up using your phone a lot more than usual? A Monthly Boost is just what you need Numbers & Directory
to get you through without changing your plan. And you can cancel it at any time. Services
These Add-ons are available on a monthly rolling basis and will be added each month to your account until you ask us to remove them. International Roaming,
including Go Roam,
Data Monthly using your phone
Add-on
name allowance What’s included? price abroad
(rolling)
Calling & texting
Monthly Boost 1 GB 1GB £5
abroad from the UK
Monthly Boost 3 GB 3GB On purchasing a Monthly Boost you will receive the full allowance £7
immediately. You will be charged the full monthly price as Monthly Charges for other
Monthly Boost 6 GB 6GB Boosts are not pro‑rated. Can be used for data and personal hotspot. £8
services, including
Monthly Boost Unlimited data Unlimited Data £15
cancellation fee

Key things to note

11
These Add-ons are available on a short-term basis and last until the end of the billing month. Advanced Plans
Price Guide
Add-on Data Monthly
What’s included?
name allowance price
Advanced Plan
On purchasing a Short term Boost you will receive the full allowance Benefits
Short term Boost Unlimited data Unlimited Data immediately. You will be charged the full monthly price as Short term £20
Boost are not prorated. Can be used for data and personal hotspot. Our Advanced Plans
No Add-on allowance can be rolled over to the next month. Three reserves the right to suspend, modify or withdraw Add-ons without notice, at any time.
Our SIM Only
Add Go Binge Advanced Plans

Add-on Data
Monthly Three’s preferred
When is this Add-on available? price payment method
name allowance
(rolling)

• If you joined, upgraded or changed your price plan, between 26 April 2018 and 1 October 2020, to an
Outside your
Advanced Plan with a data allowance of 12GB or more, Go Binge will automatically be added to your plan. Allowance
Go Binge Unlimited Free
• If you joined or upgraded before 26 April 2018, and have previously had Go Binge, you may add this
back on to your account via the contact centre. Additional Services
Add-ons & Changing
Add Data Passport your Price Plan
Charges to Special
Daily price
Add-on Data (lasts until Numbers & Directory
When is this Add-on available? Services
name allowance midnight
UK time)
International Roaming,
If you’re in the UK or one of the following destinations you’ll be able to buy this Add-on which gives
including Go Roam,
you unlimited data to use as you like (whether that’s simply to get online, use personal hotspot, stream using your phone
or connect to VPNs) until midnight (UK time) on the day of purchase: Åland Islands, Australia, Austria, abroad
Azerbaijan, Azores, Balearic Islands, Belgium, Brazil, Bulgaria, Canada, Canary Islands, Chile, Colombia,
Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, French Calling & texting
Data
Unlimited
Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guatemala, Guernsey, Hong Kong, Hungary, Iceland,
£5 abroad from the UK
Passport Indonesia, Ireland, Isle of Man, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg,
Macau, Madeira, Malaysia, Malta, Martinique, Mayotte, Mexico, Moldova, Montenegro, Myanmar, The
Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Panama, Peru, Poland, Portugal, Puerto Rico, Charges for other
Réunion, Romania, Russian Federation, Saint Barthélemy, Saint Martin, San Marino, Saudi Arabia, Serbia, services, including
Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, cancellation fee
Tunisia, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, USA, Vatican City and Vietnam.

Key things to note

12
Add Minutes Advanced Plans
Monthly Price Guide
Add-on Voice
How can I use this allowance? price
name allowance
(rolling) Advanced Plan
Add
1,000 Calls made from the UK to any standard UK landline (01, 02, 03) or from any of our Go Roam in Europe
Benefits
Landlines £5
minutes destinations to standard landline numbers within our Go Roam in Europe destinations.
1,000 Our Advanced Plans
Add 2,000 Calls made from the UK to any standard UK landline (01, 02, 03) or from any of our Go Roam in Europe
Landlines minutes destinations to standard landline numbers within our Go Roam in Europe destinations.
£10.21 Our SIM Only
Advanced Plans
Great for those who occasionally call abroad giving 100 voice minutes to use in the UK to call standard
landline or mobile numbers in: Three’s preferred
Australia, Austria, Bangladesh, Belgium, Bermuda, Brunei, Bulgaria, Canada, China, Colombia, Croatia, payment method
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hong Kong,
Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau,
Call
100 Malaysia, Malta, Mexico, Mongolia, Namibia, Netherlands, New Zealand, Norway, Paraguay, Poland, Outside your
Abroad £5.00
100
minutes Portugal, Puerto Rico, Romania, San Marino, Singapore, Slovakia, South Korea, Spain, Sweden, Allowance
Switzerland, Thailand, USA.
These Add-ons cannot be used while roaming outside the UK and non-standard and premium rate Additional Services
numbers are excluded.
Please be aware these are recurring add-ons which will refresh each month until you choose to cancel Add-ons & Changing
and you’ll be charged the full amount regardless of when you buy or cancel the add-on. your Price Plan
Great for those who regularly call abroad giving unlimited voice minutes to use in the UK to call standard Charges to Special
landline or mobile numbers in: Numbers & Directory
Australia, Austria, Bangladesh, Belgium, Bermuda, Brunei, Bulgaria, Canada, China, Colombia, Croatia, Services
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary,
Call
Abroad
Unlimited Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta,
£10.00 International Roaming,
minutes Mexico, Mongolia, Namibia, Netherlands, New Zealand, Norway, Paraguay, Poland, Portugal, Puerto Rico, including Go Roam,
Unlimited
Romania, San Marino, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Thailand, USA.
These Add-ons cannot be used while roaming outside the UK and non-standard and premium rate numbers
using your phone
are excluded. Please be aware these are recurring add-ons which will refresh each month until you choose abroad
to cancel and you’ll be charged the full amount regardless of when you buy or cancel the add-on.
Calling & texting
abroad from the UK
Add Smartwatch Pairing
Add-on
Charges for other
Monthly
name
Allowance What’s included
Price services, including
Smart- Smartwatch Pairing allows Smartwatch Pairing 24m is included in your Package and forms part of your Monthly Included in cancellation fee
watch you to share the allowances Charge. The Smartwatch Pairing Plan does not include any calls, texts or data so your the monthly
Pairing in your Package with your smartwatch must be paired with your phone to enable your smartwatch to share the price for Key things to note
24m smartwatch. allowances included in your Package. your package

Smart- Smartwatch Pairing allows Smartwatch Pairing 1m is a monthly rolling Add-on and will be added to your account 13
watch you to share the allowances until you ask us to remove it. The Smartwatch Pairing Plan does not include any calls,
Pairing in your Package with your texts or data so your smartwatch must be paired with your phone to enable your £7
1m smartwatch. smartwatch to share the allowances included in your Package.
Add-ons no longer available for purchase Advanced Plans
We have previously sold the below Add-ons. While they’re not available for purchase now, if you purchased one of these in the past, Price Guide
it’ll stay on your account each month on a rolling basis until you ask us to remove it.

These Add-on allowances are for use in the UK and in our Go Roam destinations – fair use policies apply (see below).
Advanced Plan
Benefits
Can this Add-on Our Advanced Plans
Add-on allowance be used as
Data allowance Monthly Price Term
name a personal hotspot
allowance in the UK? Our SIM Only
Advanced Plans
Add 500MB 500MB Yes £3.00

Add 1GB 1GB Yes £3.00

Three’s preferred
One month rolling payment method
Unlimited in the UK - up
Add unlimited data to 12GB in Go Roam Yes £3.00 Outside your
destinations.
Allowance

Additional Services
Add-on name Voice allowance Monthly price Term
Add-ons & Changing
Add 50 Minutes 50 minutes £3.00 your Price Plan
Add 200 Minutes 200 minutes £3.00
Charges to Special
Numbers & Directory
Add 300 Minutes 300 minutes £3.00 Services
One month rolling
Unlimited in the UK and within our International Roaming,
Go Roam in Europe destinations including Go Roam,
Add unlimited minutes (up to 3,000 can be used in Go Roam £3.00 using your phone
Around the World destinations to call
back to the UK)
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

14
Charges for calls from the UK to Special Numbers & Directory Services Advanced Plans
Price Guide
There are certain types of calls in the UK that are not covered by your monthly allowance of voice minutes. Charges for these
calls are shown in the following tables. Please go to Three.co.uk/nts or call Customer Services for details of specific numbers.
Advanced Plan
Calls to numbers starting 0800 and 0808 are free for everyone to call and the charge for calls to numbers starting 084, 087, 118 and Benefits
09 are split into two elements: an Access Charge (set by us at 65p per minute, with a one‑minute minimum charge) and a Service
Charge (set by the company you’re calling – they’ll tell you this). Our Advanced Plans

Calls, data and fax to other Special Numbers. Our SIM Only
Advanced Plans
Number prefix Price

Calls whilst you’re in the UK to 333 (Three Customer Services), 444 / 555 Pay As You Go Top‑up Free Three’s preferred
/ balance enquiry payment method
999 / 112
NHS 111 Outside your
116000 / 116006 / 116111 / 116117 / 116123
Allowance
105 National Power Emergency

0800 / 0808 Free Additional Services

101 Single non-emergency Free
Add-ons & Changing
your Price Plan
084 / 087 / 118 (check Three.co.uk/nts for specific numbers) 65p per minute Access Charge
Charges to Special
(one‑minute minimum charge) plus
the Service Charge Numbers & Directory
Services
Corporate Numbers – 055 15.3p per minute
International Roaming,
Non-Standard 07 numbers Out of allowance UK mobile charges including Go Roam,
0740659 / 074060 / 074061 / 074062 / 074176 / 074181 / 074185 / 074411 / 074414 / 074515 / 075200 apply (see Three.co.uk/nts for exact using your phone
/ 075201 / 075203 / 075204 / 075205 / 075207 / 075208 / 075209 / 075370 / 075373 / 075375 / 075376 costs)
abroad
/ 075377 / 075378 / 075379 / 075580 / 075581 / 075582 / 075590 / 075591 / 075592 / 075593 / 075594
/ 075595 / 075596 / 075597 / 075598 / 075710 / 075718 / 075890 / 075891 / 075892 / 075893 / 075898 Calling & texting
/ 075899 / 077001 / 077442 / 077443 / 077444 / 077445 / 077446 / 077447 / 077448 / 077449 / 077552 abroad from the UK
/ 077553 / 077554 / 077555 / 078220 / 078221 / 078223 / 078224 / 078225 / 078226 / 078227 / 078229
/ 078644 / 078727 / 078730 / 078744 / 078745 / 078920 / 078922 / 078925 / 078930 / 078931 / 078933
Charges for other
/ 078938 / 078939 / 079111 / 079112 / 079117 / 079118 / 079245 / 079246 / 079780 / 079781 / 079784
/ 079785 / 079786 / 079788 / 079789 services, including
cancellation fee
0087 and 0088* (satellite phones) Up to £7.66 per min
Key things to note

15
 Number prefix Price Advanced Plans
076 – Pager £1.22 per call plus 85.8p per minute
Price Guide
Premium Rate (09, 091, 098) – (check Three.co.uk/nts for specific numbers) 65p per minute Access Charge Advanced Plan
(one‑minute minimum charge) plus Benefits
the Service Charge

Relay UK Free Our Advanced Plans

Relay UK calls to emergency services using 18000 or 18001 999 or 18001 112
Relay UK calls to non-emergency numbers using 18001 101 Our SIM Only
Advanced Plans
Relay UK call made via the shortcode 18001 to UK standard landlines (starting 01, 02, 03) and These will come out of your monthly
UK mobiles (starting 077, 078, 079) inclusive allowance of voice minutes Three’s preferred
or, if you’ve used up all your inclusive
allowance and continue to use
payment method
your account, will be charged at a
discounted rate of no less than 25% Outside your
Allowance
Relay UK call to international numbers via the shortcode 18001 A 25% discount will be applied to the
standard rates set out on pages 21
Additional Services
and 23
Add-ons & Changing
Relay UK calls to voicemail can be accessed using 18001 07782 333 123 Free your Price Plan
All prices include VAT. *Satellite calls e.g. Inmarsat, excluding International Calls. **Both charges from the start of the call. Charges to Special
Numbers & Directory
How much does it cost for calls to satellite phones? Services
Calls to satellite numbers cost the same per minute regardless of where in the world you are when making the call (whether from the
International Roaming,
UK or abroad) or where the satellite phone is physically located. They normally start with the number prefix 0087 or 0088 and cost including Go Roam,
up to £7.66 per minute. using your phone
abroad
How much does it cost for Directory Services? Calling & texting
There is a host of directory enquiry services available, all of which have different phone numbers and different charges. These calls abroad from the UK
do not come out of an allowance of voice minutes and you’ll be charged the rates below to call these.
Charges for other
The table here only shows a fraction of the directory services available (which is changing frequently) – go to Three.co.uk/nts for the services, including
latest details. cancellation fee
Calls made to numbers starting 118 will be split into two elements: an Access Charge (set by us, at 65p per minute, with a one-
minute minimum charge) and a Service Charge (set by the company you’re calling – they’ll tell you this).
Key things to note

16
 Prices for Three Directory Services (including VAT) Advanced Plans
National 118333 – 65p per minute Access Charge (one-minute minimum charge) + £3.50 to connect + (after the first minute)
Price Guide
multi-search per Service Charge of 10p per minute.
Advanced Plan
International 118313 – 65p per minute Access Charge (one-minute minimum charge) + £3.50 to connect + (after the first minute) Benefits
multi-search per Service Charge of 10p per minute.

Directory services for people Free to call 195 for Three’s registered users. Our Advanced Plans
with disabilities – 195 – If the 195 operator then connects you to a number you’ve searched for, your call will be charged at the
multi-search standard rate for your price plan or will come out of any available allowance you have. Free text message Our SIM Only
with the number(s) you’ve requested. Advanced Plans

Three’s preferred
payment method
Voice calls from the UK or abroad to international special numbers
Outside your
Voice calls made to special numbers in Isle of Man and Channel Islands. Allowance
Number prefix Price Additional Services
International 07 number prefixes for Isle of Man and Channel Islands (Jersey, Guernsey, Herm, Sark): Go Roam in Europe Band Add-ons & Changing
074184 / 074520 / 074521 / 074522 / 074523 / 074524 / 075090 / 075091 / 075092 / 075093 / 075094/ (see page19) your Price Plan
075095 / 075096 / 075097 / 07624 / 077003 / 077007 / 077008 / 07781 / 077977 / 077978 / 077979/
078297 / 078298 / 078299 / 07839 / 078391 / 078392 / 078397 / 078398 / 079240 / 079241 / 079242/ Charges to Special
079243 / 079244 / 079247 / 079248 / 079370 / 079371 / 079372 / 079373 / 079374 / 079375 / 079376/ Numbers & Directory
079377 / 079378 / 079379 / 07781 Services
International Roaming,
Voice calls made to other international special numbers including Go Roam,
using your phone
Where are you calling? Cost (per minute)
abroad
Check Three.co.uk/specialnumbers3 for specific numbers £2.75 Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

17
International Roaming, including Go Roam, using your phone abroad Advanced Plans
Price Guide
As an Advanced Plan customer, International Roaming is switched on automatically on your account, so you can use your
phone abroad, including in all 71 of our Go Roam destinations straight away.
Advanced Plan
The good news is that International Roaming is not subject to additional charges if you’re using your phone to contact a UK number Benefits
(starting 01, 02, 03 or a standard UK mobile) or go online from any Go Roam destination. It also won’t cost you any extra when
in a Go Roam in Europe destination to make calls or text to standard landline or mobile numbers in other Go Roam in Europe Our Advanced Plans
destinations. Fair Use Policies Apply (see page 20).

However, when dialling international special numbers and in destinations not covered by Go Roam, additional costs will be incurred.
Our SIM Only
How much these are depends on where you are and where the person you’re contacting is (you can find out more on page 17). Advanced Plans

To help you manage your roaming costs when you’re travelling, we’ll text you information about call charges and roaming rates for Three’s preferred
each country you visit. payment method
If you need to contact Three Customer Services while abroad, call +44 7782 333 333 (this call will be charged at standard roaming
Outside your
rates). Calls made from abroad to your voicemail will also be charged at standard roaming rates. Go to Three.co.uk/roaming for more
information. Allowance

Did you know: Additional Services

• We’ve also set up a worldwide data roaming limit of £45 to stop you spending too much. If you’d prefer, you can have this limit Add-ons & Changing
removed or changed by contacting Three Customer Services. your Price Plan
Charges to Special
• Calls made when you’re in a non-EU country are normally charged per minute.
Numbers & Directory
• Calls received when you’re in a non-EU country normally have a one-minute minimum charge and then are charged by the second. Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

18
 To see the roaming rates you’ll be charged for calls and texts, you’ll need to know (1) the Band that the country you’re in falls Advanced Plans
into and (2) which Band the country you’re trying to contact falls within. Check the table below to find out: Price Guide
Go Roam in Europe Go Roam Around the World Band 0 Band 1 Band 2 Band 3 Band 4 Advanced Plan
Åland Islands Australia Monaco Andorra Rest of the world Cape Verde Ships, Benefits
Austria Brazil Bosnia and (that is, not within Cuba Ferries,
Chile Herzegovina Go Roam Bands or Ethiopia Airplane and
Azores
Balearic Islands Colombia Canada Bands 0, 1, 3 or 4). Georgia Maritime Networks Our Advanced Plans
Belgium Costa Rica Macedonia If you can’t see Kuwait
Montenegro the country you’re
Bulgaria
Canary Islands
El Salvador
Guatemala North Cyprus
looking for and Malaysia
Maldives
Our SIM Only
want to double
Croatia Hong Kong South Africa check if it falls Morocco Advanced Plans
Cyprus Indonesia Turkey within Band 2, go Oman
Czech Republic Israel to Three.co.uk/ Russia
Denmark Macau roaming to see if
you can use your
Tunisia Three’s preferred
Estonia
Finland
New Zealand
Nicaragua
Three device there.
Turkmenistan
Ukraine
payment method
France Panama United Arab
French Guiana
Germany
Peru
Puerto Rico
Emirates
Uzbekistan
Outside your
Gibraltar Singapore Allowance
Greece Sri Lanka
Guadeloupe Uruguay
Guernsey US Virgin Islands Additional Services
Hungary USA
Iceland Vietnam Add-ons & Changing
Ireland your Price Plan
Isle of Man
Italy Charges to Special
Jersey
Latvia Numbers & Directory
Liechtenstein Services
Lithuania
Luxembourg International Roaming,
Madeira
Malta including Go Roam,
Martinique
Mayotte
using your phone
The Netherlands abroad
Norway
Poland Calling & texting
Portugal
Réunion
abroad from the UK
Romania
Saint Barthélemy Charges for other
Saint Martin
San Marino services, including
Slovakia
Slovenia
cancellation fee
Spain
Sweden Key things to note
Switzerland
Vatican City

19
See page 24 for international data roaming bands and charges.
Use your Advanced Plan abroad at no extra cost with Go Roam. Advanced Plans
Because on our Advanced Plans your allowances of voice, text and data can be used in the UK and in all our Price Guide
Go Roam destinations, with both Go Roam in Europe and Go Roam Around the World you can call and text back to the UK
and get online without paying a penny more. No worries. Where and when you use your allowance is up to you. Plus, Advanced Plan
when roaming in a Go Roam in Europe destination, you can make calls and send texts to standard landline and mobile Benefits
numbers in Go Roam in Europe destinations at no extra cost. Fair use policies apply - go to page 21.
Our Advanced Plans
It’s also free to receive calls, texts, and MMS when in a Go Roam destination on our Advanced Plans.

As a reminder, Go Roam can be used in the following destinations (we’ve split these into two bands, based on whether they’re within Our SIM Only
the EU or not, as this will affect some out of allowance charges): Advanced Plans

Go Roam in Europe Go Roam Around the World Three’s preferred

Åland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, payment method
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore,
Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Sri Lanka, Uruguay, US Virgin Islands, USA and Vietnam.
Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Outside your
The Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint
Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City. Allowance

Additional Services
Out of allowance charges when in a Go Roam destination
Add-ons & Changing
If you use up all of your plan’s allowances when in a Go Roam destination, you’ll be charged for additional use at the below ‘out of your Price Plan
allowance’ rates:
Charges to Special
Where are you calling or messaging?
Numbers & Directory
Services
Back to the UK Back to Go Roam in Anywhere Cost to receive
International Roaming,
Europe destinations* else in
the World including Go Roam,
using your phone
Call charges (per minute) to standard landlines and mobile numbers.
(find out more about the cost of calling non-standard international numbers at Three.co.uk/nts)
abroad
Where are you calling, texting

Go Roam in Europe 3p 3p £1.40 Free

Calling & texting
abroad from the UK
or getting online?

Go Roam Around the World 3p 3.3p £1.40 Free

SMS charges (per message) Charges for other
Go Roam in Europe 2p 2p Up to 2p Free services, including
cancellation fee
Go Roam Around the World 2p 2p Up to 2p Free
Internet data (per MB) Key things to note
Go Roam in Europe 1p N/A
Go Roam Around the World 1p N/A 20
*Åland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar,
Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, The Netherlands,
Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
 and calls to non-geographic numbers (starting 084, 087, 09 or 118 if dialled from the UK) don’t form part of your allowance, Advanced Plans
therefore the following charges will apply when in a Go Roam destination (regardless of which country you are calling or
messaging): Price Guide

Cost to make call / send message Received Advanced Plan

Benefits
MMS (per message) 65p Free

Non-geographic calls (to numbers Up to £1.40 N/A

Our Advanced Plans
starting +4484, +4487, +449, +44118)
(per minute) Our SIM Only
Advanced Plans
Prices quoted above include VAT, where applicable.
Check Three.co.uk/go-roam for more information and the latest on which destinations are included.
Three’s preferred
payment method
Is there any other information about Go Roam that I should know?
Use of Three Services in our Go Roam destinations is subject to our fair use policies. Outside your
Allowance
These fair use policies differ depending on whether you are roaming in a Go Roam in Europe or Go Roam Around the World
destination and may be updated from time to time: Additional Services
Add-ons & Changing
Go Roam in Europe
your Price Plan
• There are no fair use limits for calls made or texts sent to standard landline or mobile numbers within our Go Roam in Europe Charges to Special
destinations or back to the UK. Numbers & Directory
Services
Go Roam Around the World
International Roaming,
• If you have more than 5,000 texts included in your allowance, you can send up to 5,000 texts back to the UK each month from including Go Roam,
a Go Roam Around the World destination. using your phone
• If you have 3,000 or more minutes included in your allowance, you can talk for up to 3,000 minutes on calls made to standard abroad
UK landlines or mobile numbers each month. Calling & texting
abroad from the UK
• If you exceed any of these fair use limits for any two months within a rolling 12-month period we have the right to suspend
international roaming on your account, meaning you will no longer be able to use your device or allowances abroad. Of course,
Charges for other
we will let you know in advance if this is likely to happen.
services, including
Go Roam in Europe and Go Roam Around the World cancellation fee

• If you have a data allowance greater than 12GB, you can use up to 12GB of data each month. If you use 12GB and still have Key things to note
remaining data allowance available, you can continue to use your data, but this is subject to a surcharge - currently 0.3p/MB.

• Go Roam is intended for our UK customers, who are UK residents visiting one of the destinations for short periods, like holidays 21
or business trips. It isn’t designed for people who live abroad or stay for extended periods.
• As such, if you roam exclusively in one or more of our Go Roam destinations (including both Go Roam in Europe and Go Roam Advanced Plans
Around the World) for any two complete months in a rolling 12-month period, we may suspend international roaming on your
account, meaning you will no longer be able to use your phone or device abroad. Of course, we’ll let you know in advance Price Guide
if this is likely to happen.
Advanced Plan
• If you spend a full month abroad but some of that time is spent in a destination that isn’t included in Go Roam, this fair use
policy wont apply.
Benefits

• In Go Roam destinations, Three may deploy traffic management measures, known collectively as TrafficSense™, to protect the Our Advanced Plans
network and to give customers the best internet experience. Find out more about TrafficSense™
Our SIM Only
• You can find out more about Go Roam at three.co.uk/go-roam. And just so you know, we reserve the right to extend, withdraw Advanced Plans
or modify the terms of Go Roam and/or the destinations of service included at any time.
Three’s preferred
Making and receiving calls when abroad to standard international landline and mobile numbers payment method
Where are you calling? Outside your
Back to the UK & within the same Anywhere else in the world How much will it cost to receive Allowance
Where are you calling from?

Band (per minute) (per minute) a call in these Bands? (per minute)
Additional Services
Band 0 10p 10p to Go Roam in Europe 0.9p
destinations, otherwise £1.404 Add-ons & Changing
your Price Plan
Band 1 £1.40 £1.40 99p
Charges to Special
Band 2 £2.00 £2.00 £1.25 Numbers & Directory
Band 3 £3.00 £3.00 £1.25
Services
International Roaming,
Band 4 £3.00 £3.00 £1.25
including Go Roam,
Note: The above table does not include out of allowance roaming charges for Go Roam destinations – please see page 20 for these. using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

22
Sending and receiving texts while abroad Advanced Plans
Price Guide
Where are you Cost to send (per message) to anywhere in the world Cost to receive a text (per message)
texting from?
Advanced Plan
Band 0 4p
Benefits
Band 1 35p
Band 2 35p Free
Our Advanced Plans

Band 3 35p (except if you’re in Cuba, Russia or Tunisia, in which case it will cost 50p) Our SIM Only
Band 4 50p Advanced Plans

If you’re in the UK and want to call or text local numbers in Go Roam destinations, please see page 24. Three’s preferred
payment method
Please note: Three reserves the right to suspend Go Roam if we reasonably believe that you are in contravention of our use requirements set out in our Terms and Conditions of use for
Three Services. We reserve the right to extend, withdraw or modify the terms of Go Roam and/or the destinations of service included at any time. Outside your
See Three.co.uk/go-roam/information for full details on how this service works and additional details that may be of interest. Allowance

What about destinations not covered by Go Roam – how much will it cost to use my phone there? Additional Services
Add-ons & Changing
It’s important to remember that the allowances included in your Advanced Plan are for calls and texts to standard UK numbers,
not international numbers (unless you’re calling or texting an international number within our Go Roam in Europe destinations,
your Price Plan
while roaming within a Go Roam in Europe destination). Our international charges for calling or texting vary depending on (1) where Charges to Special
you are and (2) where the person you are calling or texting is located. The relevant international costs to call or text outside of our Numbers & Directory
Go Roam destinations are listed below. Services
The cost of data use abroad (when not in a Go Roam destination) is set out below (please note, the Bands are different for International Roaming,
data use). including Go Roam,
using your phone
abroad
To see the roaming rates you’ll be charged when in a specific country, use the table on page 19 to identify the band that the
country you’re going to falls within and if you are contacting someone in a different country (on an international number), check Calling & texting
which band that destination falls into. Then check the tables below. abroad from the UK

Charges for other

Internet and data usage abroad. services, including
When you roam onto other international networks where data roaming is available, the charges below will apply (except if cancellation fee
you’re in a Go Roam destination – see page 20 for more information).
Key things to note
The speed and availability of Internet access when abroad will depend on a number of factors, including which network you are
roaming on and the services they have available – for example, 4G networks may not be available, in which case you may only be
able to enjoy 3G speeds. Other factors which may affect the speeds that you’ll experience include your distance from the nearest 23
mast, your location in a building, local geography and the type of device you’re using. Certain services such as audio and/or video
streaming may be slower as a result than in the UK. For the latest information on which countries you can roam in and on which Advanced Plans
networks, visit Three.co.uk/roaming
Price Guide
Band Countries Cost per MB
Advanced Plan
Data Band 1 Monaco. 10p Benefits
Data Band 2 Benin, Botswana, Cyprus (North), India, Ivory Coast, Japan, Philippines, South Africa, £3
Taiwan, Thailand, Turkey, Yemen. Our Advanced Plans

Data Band 3 Rest of the World excluding Go Roam destinations – see page 19. Maritime £6 Our SIM Only
Networks (Ships, Ferries, Cruise Liners), Airlines. Advanced Plans

Data charges are for data sent and received and are calculated to the nearest kilobyte. If you’re roaming in a destination where our Three’s preferred
Data Passport is available (see page 12), you can also choose to buy an unlimited data allowance for a daily charge of £5 which payment method
lasts until midnight (UK time) on the day of purchase.
Outside your
Calling & texting abroad from the UK Allowance
If you’re using your device to call an international number from the UK, the cost will depend on which country you are calling. Additional Services
You won’t be charged if you receive a call from an international number when in the UK.
Add-ons & Changing
Voice calls made from the UK to a standard international landline or mobile number your Price Plan
Charges to Special
Where are you calling? Cost (per minute) Numbers & Directory
Services
Åland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, 19.5p
Czech Republic, Denmark, Estonia, Finland, France, French Guiana, International Roaming,
Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, including Go Roam,
Iceland, Ireland, Jersey, Isle of Man, Italy, Latvia, Liechtenstein, using your phone
Lithuania, Luxembourg, Malta, Martinique, Monaco, The Netherlands, abroad
Norway, Poland, Portugal, Réunion, Romania, San Marino, Slovakia,
Slovenia, Spain, Sweden, Switzerland, Vatican City Calling & texting
abroad from the UK
All other international destinations £3.00
Charges for other
services, including
If you’re calling abroad regularly, don’t forget to check out our Call Abroad Add-ons on page 13. cancellation fee

Voice calls made from the UK to international special numbers Key things to note
Charges for these calls are shown on page 17.
24
If you’re sending messages from the UK to an international number, the cost is the same regardless of where you’re Advanced Plans
messaging or calling:
Price Guide
Charges from the UK to any country Cost to send (per message) Cost to receive
Advanced Plan
SMS to Åland Islands, Austria, Belgium, Benefits
Bulgaria, Croatia, Cyprus, Czech Republic,
Denmark, Estonia, Finland, France,
Our Advanced Plans
French Guiana,Germany, Gibraltar, Greece,
Guadeloupe, Guernsey, Hungary, Iceland,
Ireland, Jersey, Isle of Man, Italy, Latvia, 6.2p Free Our SIM Only
Liechtenstein, Lithuania, Luxembourg, Malta, Advanced Plans
Martinique, Monaco, The Netherlands,
Norway, Poland, Portugal, Réunion, Romania, Three’s preferred
San Marino, Slovakia, Slovenia, Spain,
payment method
Sweden, Switzerland, Vatican City

SMS to all other international destinations Outside your

(excluding SMS to shortcodes 65p Free Allowance
– see page 10)

MMS 65p Free

Additional Services
Add-ons & Changing
your Price Plan
Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

25
 Advanced Plans
Charges for other services, Price Guide

including cancellation fee Advanced Plan

Benefits

Our Advanced Plans

We charge you for a range of other activities.
Our SIM Only
Advanced Plans
Charges for other services Price

Text delivery report 1.2p per request Three’s preferred

payment method
Additional copy of invoice Up to £5.11 per copy
Outside your
Fully itemised bill £2.50
Allowance
Charge for a replacement SIM Free
Additional Services
Unlock Fee for Three handsets Free
Add-ons & Changing
Change of phone number £10.21 your Price Plan
Cancellation fee Lump sum equivalent to the total of the Monthly Charges remaining Charges to Special
during the Minimum Term of your agreement less a variable discount, Numbers & Directory
currently 3%. We reserve the right to vary the amount of the percentage Services
discount from time to time. See calculation example below.
International Roaming,
Charge for failed / late payment £5.11 including Go Roam,
using your phone
abroad
Cancellation fee calculation example
Calling & texting
Monthly Charge £25 abroad from the UK
Total of Monthly Charges remaining during the Minimum Term £25 x 6 months = £150 Charges for other
Less discount of 3% £150 - £4.50 (3% of £150) = £145.50 services, including
cancellation fee
Cancellation fee £145.50
Key things to note

26
 Advanced Plans
Key things to note Price Guide
Advanced Plan
We’ve set out some of the questions that we often get asked and their answers below. Benefits

Our Advanced Plans

About your Advanced Plan allowance.
Our SIM Only
Your Advanced Plan includes a monthly allowance of voice, text and data for use within the UK and in our Go Roam destinations Advanced Plans
for voice calls (to standard UK landlines starting 01, 02, 03 and UK mobiles), text messages sent to a standard UK mobile number
or data use. Plus, if you’re in one of our Go Roam in Europe destinations, you can also use your voice and text allowance to Three’s preferred
respectively call and text landline and mobile numbers in the UK and in Go Roam in Europe destinations. It’s worth remembering
that if you don’t use up your allowance in a month, you lose the unused portion, as it doesn’t roll over to the next month.
payment method

After your monthly allowance (of minutes, texts or data) is used up, prices for use outside of your allowance for additional calls or Outside your
messages are shown on page 9. If your inclusive allowance of voice minutes runs out during a call, we will charge you for the Allowance
remainder of the call at the charges published in this guide.
Additional Services
How can I use my voice minutes? Add-ons & Changing
• Inclusive voice minutes in any packages or Add-ons are for voice calls made either within the UK or while in a Go Roam your Price Plan
destination to any other standard UK mobile (beginning 07 but excluding certain non-standard numbers – see page 15 for Charges to Special
details), UK landlines (beginning 01, 02 and 03) and voicemail (retrieved by calling 123 from your mobile in the UK). Numbers & Directory
• Inclusive voice minutes in any package or Add-on can also be used when roaming within our Go Roam in Europe destinations Services
to call standard landline or mobile numbers in that or any other Go Roam in Europe destination. International Roaming,
including Go Roam,
How can I use my text allowance? using your phone
• Inclusive texts are for SMS texts sent within the UK or a Go Roam destination to a UK standard mobile (beginning 07 but
abroad
excluding certain non-standard numbers – see page 15 for details) or for SMS texts sent when roaming within a Go Roam Calling & texting
in Europe destination to a standard mobile number from a Go Roam in Europe destination. You cannot use your inclusive abroad from the UK
texts to send SMS shortcode messages – see page 10 for details regarding these.
Charges for other
• Texts within a monthly allowance cannot be: text messages sent from the UK or a Go Roam destination to a non-UK standard
mobile number (except for text messages sent within Go Roam in Europe destinations to an international mobile number from
services, including
a Go Roam in Europe destination); messages sent while abroad in a non-Go Roam destination; text messages received in cancellation fee
non-Go Roam destinations; and MMS messages; or alerts received as part of Three’s Alerts services. These services
are also excluded from any Add-on allowances for messages. Key things to note

27
How can I use my data? Advanced Plans
• The inclusive data allowance in your package or Add-on can be used to connect to the Internet on your phone whether in the Price Guide
UK or a Go Roam destination (fair use limits apply), unless you’ve chosen an Add-on that specifically states it is for UK use only.
• You can also use your data to set up a personal hotspot if you want to connect more than one device to the Internet at once. Advanced Plan
You can use any or all of your allowance for this purpose. Benefits
What else can’t I use my allowances for? Our Advanced Plans
• International calls and messages; • Message alert services;
• Calls and messages made and received while abroad to • Directory service calls; Our SIM Only
non-UK numbers (unless stated otherwise); Advanced Plans
• Non-geographic numbers (starting 087, 084) and special
• Premium rate calls and messages (including SMS shortcode numbers (e.g. 090, 070).
messages);
Three’s preferred
payment method
• Reverse charge and messages;
Outside your
Go Binge
Allowance
Go Binge was available to customers taking our Advanced Plans with a regular data allowance of 12GB or above between 26 April
2018 and 30 September 2020. It is no longer available to upgrading or new customers. If your plan does include Go Binge, it Additional Services
provides you with an unlimited data allowance for streaming video and music from selected partners, as long as you’ve some of your
standard data allowance remaining. You can choose to opt out of Go Binge at any time and use your standard data allowance Add-ons & Changing
instead. Go Binge is available for use within the UK and our Go Roam destinations (a fair use policy may apply – see Three.co.uk/go- your Price Plan
roam - To opt back in, just call our contact centre) but some services may not be available while roaming due to licensing conditions. Charges to Special
Go Binge includes a range of third party services, some of which may require their own subscription to access them and some Numbers & Directory
additional content, such as adverts, may come out of your regular data allowance. For more details of what’s included and how to
Services
access, see Three.co.uk/go-binge
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

28
What do you mean by unlimited? Advanced Plans
Price Guide
Unlimited data.
If you have unlimited data as part of your package or with an Add-on, there are no hidden fair use policies within the UK. Advanced Plan
Unlimited data should give you all the access to the Internet you would normally need, without worrying about hefty bills. However, Benefits
if you’re in a Go Roam destination, you will be subject to our fair use limits meaning you can use up to 12GB of data each month.
Our Advanced Plans
Unlimited texts and minutes.
Our SIM Only
There’s no hidden fair use policies with our unlimited text or voice minutes allowances either when in the UK or our Go Roam in
Advanced Plans
Europe destinations – we just ask that you use this allowance in accordance with our Terms for Three Services – that is, for personal
use only and not for any illegal, commercial or improper purposes. In addition to these unlimited UK and Go Roam in Europe
destination allowances, you also get 5,000 texts and 3,000 voice minutes to use respectively each month, when in a Go Roam
Three’s preferred
Around the World destination. payment method

How do you measure data usage? Outside your

Allowance
Data usage is measured in bytes, this is then aggregated up into large units of measure
• Kilobyte (kB) = 1024 bytes Additional Services
• Megabyte (MB) = 1024kB Add-ons & Changing
• Gigabyte (GB) = 1024MB
• Terabyte (TB) = 1024GB
your Price Plan
• Petabyte (PB) = 1024TB Charges to Special
Numbers & Directory
All current data tariffs are charged and purchased as part of an inclusive allowance and / or as part of an Add-on which provides a
Services
specified amount of data you can use for a fixed price. Data usage is calculated based on the amount of data that travels over the data
network. Please note that usage may include re-sent data packets and packets added to control the flow of data over the network. International Roaming,
including Go Roam,
Data is charged at each full MB level. Any partial MB usage will then be prorated as per the customer plan. using your phone
abroad
International messaging. Calling & texting
Messages sent from the UK to international destinations, messages sent and received whilst abroad, and MMS messages abroad from the UK
and alerts received as part of Three’s Alerts services are excluded from any monthly and/or Add-on allowances for messages.
Your international messaging function is subject to services arrangements with respective networks abroad. Charges for other
services, including
cancellation fee

Key things to note

29
What will I have to pay if I want to cancel my contract? Advanced Plans
If you ask to cancel your package before the end of your Minimum Term, you’ll be asked to pay a cancellation fee (see ‘Charges for Price Guide
other services’ on page 26). If you are outside of your Minimum Term and want to cancel your contract, there is no cancellation fee
to pay. For more information, call Three customer services. Advanced Plan
Benefits
Monthly Charge £25
Our Advanced Plans
Total of Monthly Charges remaining during the Minimum Term £25 x 6 months = £150

Less discount of 3% £150 - £4.50 (3% of £150) = £145.50

Our SIM Only
Advanced Plans
Cancellation fee £145.50
Three’s preferred
payment method
Final Bill Refund
When you cancel your account, you won’t be able to view your bills on My3 or the Three App, so we’ll send you your final bill by Outside your
post. If your account is in credit when it closes, you may be owed a refund. Any refund owed to you over 50p, will be refunded Allowance
within 14 days of your final bill. This refund will be sent to the bank account linked to your Three account. If you settle your monthly
bill by card payment, any refund owed to you will be refunded directly to your card. Additional Services
If your refund is less than 50p, a refund can be arranged by calling 0333 338 1001, or by using our Live Chat service. If we cannot Add-ons & Changing
refund your credit and it remains unclaimed for a period of 6 months, Three will donate this credit to our charity partner. your Price Plan
Please note, not all types of credit are eligible for a refund. To find out more about our terms and conditions on refunds, please visit Charges to Special
three.co.uk/terms-conditions. Numbers & Directory
Services
Is there anything else I should note? International Roaming,
including Go Roam,
Is there a maximum call duration that I should know about? using your phone
We may end any calls that you make that are longer than two hours’ duration, in order to prevent you from incurring excessive, abroad
inadvertent costs. If this does happen and you wish to continue your call, please simply redial.
Calling & texting
Can I set up a Call Return? abroad from the UK
Yes – you can return a call directly to someone who has left you a message by simply keying # at the end of their message. Charges for other
This is called Call Return (returning a call directly from the voicemail service). services, including
When using Call Return, calls are charged at your standard price plan rates or from any inclusive allocation, as though you had made cancellation fee
the call directly. Call Returns will be shown separately on your bill.
Call Return from voicemail may not be made to certain numbers such as international and premium rate numbers. Any call-barring Key things to note
restrictions you have will also apply. You can only return one call directly from the voicemail service. As soon as you finish the call
you will be disconnected and will have to redial into voicemail if you wish to continue listening to your voicemail. 30
If you divert your incoming calls to another number, we’ll charge you for each redirected call. The cost of the redirected call depends
on the type of number.
Charging/billing. Advanced Plans
• All calls (except calls to shortcode, premium rate numbers and EU roaming calls) are treated as a minimum of one minute. Price Guide
Calls of more than one minute are treated as lasting for their actual duration, with fractions of a second being rounded to the
nearest second (this does not apply to some roaming calls, calls to Service Numbers and Special Calls).
Advanced Plan
• Calls to Service Numbers (starting 084, 087, 09 and 118) are charged differently from other numbers. The Access Charge element Benefits
of these calls will be treated as a minimum of one minute. If your call lasts less than one minute, your Access Charge will be
rounded up to a duration of one minute. For calls of more than one minute, the Access Charge element is treated as lasting for Our Advanced Plans
its actual duration, with fractions of a second being rounded to the nearest second. The Service Charge element is set by the
company you’re calling and may comprise (1) a price per minute Service Charge; (2) a price per call Service Charge; (3) a price per Our SIM Only
call Service Charge plus a price per minute Service Charge (which runs from the start of your call); and (4) a price per call Service
Advanced Plans
Charge plus a price per minute Service Charge (which runs from 60 seconds after the call starts). If the Service Charge includes
a price per minute Service Charge, this will be treated as lasting its actual duration (except if the first 60 seconds have been
Three’s preferred
excluded), with fractions of a second being rounded to the nearest second. For example, if you make a call to a service number,
where the Service Charge is 10p per minute, which is simply charged at a price per minute rate and your call lasts 30 seconds, payment method
you’ll be charged a total of 70p for this call, as the Access Charge element will be rounded up to a duration of one minute at
65p plus 5p for the 30 seconds of call time for the Service Charge element. Outside your
Allowance
• Each individual charge on your bill is shown with VAT included (where relevant) and is rounded up or down to the nearest tenth
of a penny to make it easier to read. This rounding process means that the total charges you see on our bill summary page may not
Additional Services
always be identical to the ‘Total due by’ charge you see on the front page of your bill. Don’t worry, this is normal and you’re not being
overcharged or undercharged. The actual amount you need to pay is the one shown on your bill’s front page, next to ‘Total due by’. Add-ons & Changing
your Price Plan
Spend Caps. Charges to Special
We ask all new and upgrading customers at point of sale if they want to set a spend cap on their monthly bills. If they choose to do Numbers & Directory
so, the cap will be applied to their account within 7 days of the request. The spend cap can be set or changed by the customer at Services
any time - visit Three.co.uk/control-your-spend Three.co.uk/control-your-spend
International Roaming,
Spend Limits. including Go Roam,
We’ve automatically applied limits to the amount you spend on third party digital content and premium rate calls (including directory using your phone
enquiries) and messages (including SMS shortcode messages). The limits are £40 per single payment transaction and the cumulative abroad
sum of £240 for payment transactions made over the course of a calendar month. These limits are set by law and can’t be changed. Calling & texting
For more information, including confirmation of what types of transactions are affected, visit Three.co.uk/spendlimits
abroad from the UK
VAT invoices. Charges for other
These plans are for your personal use only and are not intended for commercial use – this means that if you signed up to one of
these plans on or after 18 August 2016, we’re afraid we will not be able to issue you with a VAT invoice in relation to this account. services, including
If you do need a VAT invoice in relation to your mobile account, please have a look at one of our Business Plans. cancellation fee
If you joined us before 18 August 2016, you may be able to request a VAT invoice subject to a few simple verification checks – Key things to note
please note that Three will only issue a tax invoice on these plans where it is obliged to do so, in accordance with VAT regulations.
You can make this request by calling 333 free from a Three phone, or 0333 338 1001 from any other phone (standard call rate
applies) and select the Billing option. 31
First month pro-rated. Advanced Plans
Unless otherwise stated, your first month’s allowance and charge for your price plan or Add-on will depend on when in the month Price Guide
you join Three or when you decide to select your Add-on. Whenever that is, you can start using your allowance for your price plan
or Add-on straight away. We’ll work out an appropriate allowance and charge to take you to the end of the first month. After that,
Advanced Plan
you simply pay the standard monthly recurring charge or Add-on charge for a full month’s allowance. The exception to this is if you
purchase one of our Add Personal Hotspot Add-ons, the first month of which will not be pro-rated. You will simply receive the full Benefits
monthly allowance and be charged the full amount for that Add-on in the first month of purchase.
Our Advanced Plans
Increase to your Monthly Charge.
Our SIM Only
The Monthly Charge for your Package is the minimum price you agree to pay us for Three Services provided to you under your Advanced Plans
agreement, for the Minimum Term. Each April your Monthly Charge will increase by 4.5%. For example:
Three’s preferred
Monthly Price until Monthly Price from Monthly Price from payment method
March 2023 April 2023 to March 2024 April 2024 to March 2025

Price A Price A plus 4.5% (= Price B) Price B plus 4.5% (= Price C) Outside your
Allowance
We’ve set out an example below, showing how this would work if your Monthly Charge is £30.

£30.00 £30 + £1.35 (4.5% of £30.00) = £31.35 £31.35 + £1.41(4.5% of £31.35) = £32.76 Additional Services
This annual price change applies if you joined or upgraded on or after 29 October 2020. If you joined or upgraded before 29 October 2020 your Monthly Charge will increase each May by an Add-ons & Changing
amount up to the January Retail Price Index rate (published each February). See our Terms for Three Services for more information: Three.co.uk/terms.
your Price Plan
Recurring payment discount. Charges to Special
Numbers & Directory
New customers can only join pay monthly plans on Direct Debit, and our plans’ prices include a discount for paying by this efficient Services
means. Direct Debit is brilliant for you, as payment will be taken automatically and your account will not be suspended if you forget
International Roaming,
to pay. It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly customer.
You can change your bank details at any time, just let us know. including Go Roam,
using your phone
We cannot prevent you from cancelling your Direct Debit and if you do, you are still required to pay your bills by the due date. abroad
We will retain your discount if you give us any of the following given means of payment provided that you simply allow us to store
Calling & texting
your selected payment method so that we can charge you on your billing date each month. Don’t worry, you can swap these details
at any time and on multiple occasions. If you do not permit us to store payment details you will lose the recurring payment discount. abroad from the UK

You can choose any of the following given means of payment. Simply allow us to store your payment details and you will remain Charges for other
eligible for the £5 monthly recurring discount. services, including
cancellation fee

Key things to note

32
If you need help with anything to do with your Three contract, call us on 333 from your Three phone or 0333 338 1001 from any other Advanced Plans
phone. If you need help with your Device Finance agreement, log in to your Creation account and use the ‘Contact us’ form. Or you
can call Creation on 0371 964 2010. Price Guide

Your Rights – Complaints Advanced Plan

Benefits
Remember, if you’re unhappy about any aspect of our services, you should contact Three Customer Services on 333 (free) from your
Three phone or 0333 338 1001 from any other phone. Our Advanced Plans
We’ll investigate any complaint in accordance with our customer complaints code, after which we’ll contact you with the results.
Our SIM Only
A copy of our customer complaints code can be viewed on our website at Three.co.uk/complaints or you can request a copy by
contacting us on the numbers mentioned above. Advanced Plans

Three’s preferred
payment method

Outside your
Allowance

Additional Services
Add-ons & Changing
your Price Plan
Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

33