cVigil cVigil - Monitor cVigil - Investigator cVigil - Decider Observer

Enable citizens to report MCC/

Expenditure violation

Presented by
Santosh Pathariya (Head Solution Delivery)
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 Prerequisites
• Setup District control center (24X7) for complaint
assignment
• Setup DEO accounts for each Districts
• Setup RO account for each AC
• Setup FSTs Teams (Magistrate & Inspector) for each
AC
• Setup additional CEO office account if required
• Setup additional DEO office account if required
• Share updated GIS Shape files if there is change in
any District/AC
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 What is cVIGIL?
cVIGIL provide time-stamped evidentiary proof of Model
code of conduct / Expenditure Violation by empowering
every citizen to click a photo, audio or video using his or her
smartphone. Application has below unique features
• Pictorial, audio and video evidence

• GIS based auto tracking

• Robust and prompt response system

• Get response about the action taken

• Rapid and accurate reporting

• Report live MCC violation

• Doesn’t allow pre-recorded images and videos

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 How it works?
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 cVIGIL offering

Web based Mobile App Android iOS

Application
ECI Citizen
CEO Investigator
DEO Monitor
RO/ARO Decider
Observer
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 cVIGIL Modules
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 cVIGIL Users?
• Log a complaint
Citizen • View status of complaint

• ECI/CEO/DEO can view complaint

Monitor • Highlight the case

• Assign complaint to FST

DCC • User management

• Accept the case

FST • Submit report

• View the cases

Decider(RO/ARO) • Decide on the case

• View the complaint

Observer • Comment on submitted report
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 cVIGIL citizen App
• Lightweight user-friendly App
• Android & iOS based mobile App available
on Google Play Store (compatible with 4.1
Jelly Bean and above) and App Store
• App is available at web site
https://cvigil.eci.gov.in under user manuals
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 Citizen App: prerequisite
• The User must have a smartphone with Android (4.1.X or
Jellybean version) or iOS operating system

• The mobile phone must have camera.

• The connection should be preferably with 4G/ 3G connection.

• The transmission of cVIGIL complaints requires internet

bandwidth.

• The User must make sure the GPS is turned on.

• The app must be given permission of camera to take pictures and

record videos.

• The app must be given permission to access photos/ media and

files on the device.
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 Citizen App: steps to install
• Step 1: A User can go to Google Play Store/
App Store to download cVIGIL App.
• Step 2: Download and install the App
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 Citizen App: How to use?
• After installation of App, Login
screen gives user two options:
• Non registered User
• Anonymous user can also
lodge complaint
• Registered User
• By registering personal
details, including name,
address and mobile
number.
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 Citizen App: How to use?
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 Citizen App: How to use?
• Sign in using mobile number and OTP
• Enter your mobile number
• Tap on send OTP(one time password)
• Enter OTP and verify mobile number
• On user profile screen enter your Name, Address,
State, District, Assembly and Pin Code
• Select checkbox and click on Verify Now icon
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 Citizen App: File a complaint?
• Step 1: Capture photo or video of the MCC/
expenditure violation incident.
• Step 2: Preview of captured picture/video
• Step 3: Enter the Additional Location info to help in
identification of the exact location by a Flying Squad.
• Step 4: Select the nature of the complaint
• Step 5: Enter precise description of the incident in the
provided space.
• Step 6: Click on submit after entering mandatory
fields
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 Citizen App: File a complaint?
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 Citizen App: File a complaint?
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 Citizen App: complaint status
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 Citizen App: success stories
App has been a huge success in the recently held
General elections 2019, statistics are as follows

• Total cases reported : 1,42,270

• Disposed of (acted upon): 141,618 (99%)
• Found correct : 110,029 (80%)
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 Citizen App

Quick Live Demo

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 cVIGIL Monitor App
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 cVIGIL Monitor App
• Allows CEO, DEO and ECI officials to see MCC /
Expenditure violation complaints directly on their mobile
devices
• ECI officials can view all the complaints
• CEO can view complaints for their state
• DEO can view complaints for their District
• ECI/CEO/DEO can highlight the complaint for early
resolution/urgent case/VIP/ Extensive enquiry
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 Monitor App: steps to install
• Download from https://cvigil.eci.gov.in
• Installation
• Go to the Downloads folder on your device.
• Double click on the downloaded file and then tap on
Install apk.
• Click on “I Agree” to accept the terms & conditions.
• Click on Allow button to give permissions to the app
for using the Phone State, SMS and Location.
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 Monitor App: How to use?
• Step 1: Enter your mobile number
• Step 2: Tap on Send OTP(One time
password)
• Step 3: To verify your account, enter the 4-
digit OTP number sent on your mobile
number.
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 Monitor App: How to use?
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 Monitor App: How to use?
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 Monitor App

Quick Live Demo

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 cVIGIL Monitor Dashboard
Monitor(ECI/CEO/DEO) can also login on web based
interface and view cases of their state/District
ECI CEO DEO
Can view All cases Can view cases from their state Can view cases from their District

Can view Reports Can view Reports Can view Reports

• State wise report • Category wise report • AC wise report
• Category wise report • District wise report • Escalated report
• Escalated report • Escalated report • User Report
• Vigilant Citizen report • Vigilant Citizen report • Activity Report
• User Reports • Performance report • Field Unit Info
• Activity Reports • Performance report
• Performance reports
Feedback Feedback Manage Investigators
Manage DCC supervisors

Survey User Management User Management

Manage District categories Feedback
Survey
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 cVIGIL Monitor Dashbaord

Quick Live Demo

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 cVIGIL Investigator App
Allows Field Teams to promptly investigate MCC/
Expenditure violation incidents.
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 cVIGIL Investigator App
• Role of Investigator
• To receive the cases assigned from DCC
• To accept or reject the assignment
• To reach to the place of incidence
• To investigate the incidence with photos and
documents through the mobile app
• To submit the report to the ARO/ RO as the case
may be through the mobile app
• To use the app to conduct suo-moto inquiry and
submit the cvigil cases for decision of the RO.
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 Investigator App: How to use?
• Download the App from cVIGIL website
• Install the App on mobile with good
internet speed and GPS enabled
• Installation steps
• Go to the Downloads folder on your mobile device
• Double click on the downloaded file and then tap on
Install apk
• Now, click on “I Agree” to accept the terms &
conditions
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 Investigator App: How to use?
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 Investigator App: How to use?
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 Investigator App: Live view
• Field unit will see three color icons
• Blue: New cases
• Purple: Accepted cases
• Red: Overdue cases
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 Investigator App: case details
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 Investigator App: reply
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 Investigator App: suo moto
• A Field Unit can click on Suo Moto Report from
the menu, if he/ she notices a MCC/Expenditure
violation incident and wants to immediately send
their reply to the RO/ ARO
• Step 1: Select Type of Incident.

• Step 2: Location will be automatically captured.

• Step 3: Enter your Report.

• Step 4: Capture and attach the pictures of incident.

• Step 5: Click on Submit Report.

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 Investigator App: suo moto
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 Investigator App

Quick Live Demo

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 cVIGIL Observer App
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 cVIGIL Observer App
• cVIGIL Observer App allows Observers and
other staff authorized by ECI, to see MCC/
expenditure violation
• Can view the complaints lodged by citizen
• Can comments on the reports submitted by
FST
• Can upload max 10 pictures from incident
spot
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 cVIGIL Observer App
• Role of cVIGIL Observer
• It is meant for general observers, expenditure
observers, police observers
• Observers can observe the cases falling under
their jurisdictions
• Give observation after the investigation is
complete by FST.
• Observer can comment only, after a Field Unit
have submitted ‘action taken’ reports on them.
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 Observer App: how to use?
• Download from website
• Install the App
• Accept terms and conditions
• Allow permissions for GPS
• Login with username/password provided by
ECI
• Ready to use
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 Observer App: how to use?
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 Observer App: Live cases
• Live Cases screen displays the list of live
cases and location of FST.
• Observer will see three icons to identify
complaints in different stages of action.
• New: is denoted by Blue marker, which represents the count of new
cases.

• Assigned: is denoted by purple flag, which displays the count of

assigned cases to the FST.

• Replied: is denoted by yellow flag, displays the count of cases replied

the by the FST/ RO.

• Decided: is denoted by Green marker, which represents the count of

total decided cases.
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 Observer App: Live cases
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 Observer App: submit report
After going through the
description and content
of report given by the
Field Unit, the Observer
clicks on Make Observation
icon to give his inputs.
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 Observer App: Flying Squad
List of Field Unit can be shown
On the screen. Also observer
Can view the details of the
FST Team like Name and
Designation.
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 Observer App

Quick Live Demo

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 cVIGIL Decider(RO/ARO)
• Play important role for complaint
resolution
• Decide on the cases investigated by field
units
• Drop, dispose or escalate within the time
limit prescribed
• Bypass Investigator in case of delay
• Dispose of the escalated cases to NGSP in
the stipulated timelines.
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 Decider Dashboard
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 Decider Dashboard
RO/ARO Action items:
• Drop(Found Incorrect): The RO/ ARO will only drop
the case if after the investigation or otherwise, the case is found
to be incorrect

• Dispose(Found Correct): RO/ ARO finds that the

case has already been addressed by the field unit or the same can
be addressed at his level then and their itself.

• Escalate: If case found correct but beyond his/her power

jurisdiction or which require more investigation. In that case, that
Returning Officer can escalate the case by giving full case
information to National Grievance Service Portal for further
action
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 Decider Dashboard
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 Decider Dashboard

Quick Live Demo

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 cVIGIL User Manuals & FAQ
• https://cvigil.eci.gov.in/theme/user-
manual.html
• https://support.ecitech.in
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 Thanks!
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