Technical documentation

System Requirements

SE Suite 2.0
DC TE .E N 00019
Rev 18
SoftExpert Excellence Suite (SE Suite) is the most comprehensive corporate solution for integrated management
of excellence and business compliance.

SoftExpert Excellence Suite (SE Suite) offers a set of multilingual modules that are natively integrated and fully
Web-based to automate the processes required to improve and optimize the different business areas at
organizations. This boosts the quality of management, cuts operating costs and facilitates compliance with the
main market norms and regulations.

The solution also supplements and enhances the use of corporate management systems and is integrated with
main market ERPs through connectors that may be developed based on the company’s specific needs.

The information contained herein is subject to change without notice. If you find inconsistent information, please
report it in writing to our support.

The entire risk of the use or the results from the use of this document remains with the user. Unless otherwise
noted, the companies, organizations, products, domain names, e-mail addresses, logos, people, places, and
events depicted in examples herein are fictitious. No association with any real company, organization, product,
domain name, e-mail address, logo, person, place, or event is intended or should be inferred.

C omplying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under
copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or
transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for
any purpose, without the express written permission of SoftExpert.

SoftExpert may have patents, patent applications, trademarks, copyrights, or other intellectual property rights
covering subject matter in this document. Except as expressly provided in any written license agreement from
SoftExpert, the furnishing of this document does not give you any license to these patents, trademarks,
copyrights, or other intellectual property.

This software and documentation may provide access to or information on content, products, and services from
third parties. SoftExpert is not responsible for and expressly disclaim all warranties of any kind with respect to
third-party content, products, and services. SoftExpert will not be responsible for any loss, costs, or damages
incurred due to your access to or use of third-party content, products, or services.

C opyright © 2017 SoftExpert Software SA. All rights reserved.

 Table of Contents
1 - Introduction
.......................................................................................................................................... 4
2 - Typographical conventions
.......................................................................................................................................... 5
3 - Available ..........................................................................................................................................
infrastructure 6
4 - SE Suite general requirements
.......................................................................................................................................... 8
4.1 - Security ..........................................................................................................................................
considerations 9
4.2 - Database considerations
.......................................................................................................................................... 11
5 - Workstations
.......................................................................................................................................... 14
5.1 - Operating system
.......................................................................................................................................... 15
5.2 - Browser
.......................................................................................................................................... 16
5.3 - Additional requirements
.......................................................................................................................................... 17
5.4 - Hardware
.......................................................................................................................................... 21
6 - Mobile devices
.......................................................................................................................................... 22
7 - Servers .......................................................................................................................................... 24
7.1 - Operating system
.......................................................................................................................................... 25
7.2 - Application server
.......................................................................................................................................... 27
7.3 - FileManager server
.......................................................................................................................................... 28
7.4 - Directory service
.......................................................................................................................................... 29
7.5 - Authentication service
.......................................................................................................................................... 30
7.6 - E-mail ..........................................................................................................................................
service 31
7.7 - Additional requirements
.......................................................................................................................................... 32
7.7.1 - Specific requirements
.......................................................................................................................................... 34
7.7.2 - Linux dependencies
.......................................................................................................................................... 35
7.7.3 - Report fonts
.......................................................................................................................................... 37
7.8 - Database
.......................................................................................................................................... 38
7.8.1 - Database parameterization
.......................................................................................................................................... 40
7.9 - Hardware
.......................................................................................................................................... 42
8 - Network.......................................................................................................................................... 44
9 - Additional information
.......................................................................................................................................... 46
10 - Document history
.......................................................................................................................................... 47
 Introduction 4

Chapter I

Introduction
This document covers all the software and hardware requirements necessary for the complete operation of SE
Suite 2.0, both for the workstations and the server.

Who should read this document

Any IT professional who needs to know the SE Suite software and hardware requirements, either for
environment planning, implementation of activities, updating, support or management, and monitoring.

ATTENTION

Although providing support to recent versions of third-party software packages and patches, SoftExpert has no control
over those software updates and, thus, cannot ensure compatibility with their products. In any case, contact the
supplier for product specifications and further details regarding compatibility.

System Requirements — SE Suite 2.0

 Typographical conventions 5

Chapter II

Typographical conventions

Alerts and tips

While using this manual, users will find different strategies used to call their attention to important information.
The images that indicate this information are displayed below:

Displays important information or alerts that indicate that a functionality or option, when not executed correctly, may
harm a step of the system use.

Displays tips that facilitate the system use or important details about a determined functionality that must be considered,
or makes a link available to access determined functionality already described elsewhere in the manual.

Typographical conventions

This document uses the conventions described in the table below to distinguish the elements in the text.

Convention

UPPER CASE Environment variables, status codes, and tool names.

Names of programs and selected tokens, such as command parameters and

Bold
environment variables that need to be emphasized.

[Bold] Elements that may be clicked in the user interface (such as buttons, for example).

Bold (olive) Paths and file names

Variables entered by the user and new tokens entered in the text, names of
Italic
additional documents.

Variables entered by the user that replace the content between the < and >
<italic>
characters.

Courier New Examples of codes, examples, displayed or presented texts, and error messages.

Ö Approved: Requirement tested and approved for SE Suite to be executed correctly.

Requirement under analysis: Requirement under validation process. Contact SoftExpert or partners for
D
more information.

System Requirements — SE Suite 2.0

 Available infrastructure 6

Chapter III

Available infrastructure
To use SoftExpert Excellence Suite, it is necessary to install the solution on a server. Below is a list of the
different ways to make the solution available according to customer needs.

Cloud modality (SaaS)

The solution is configured as a cloud service, including licensing and infrastructure. In this condition, the
access to the solution is configured according to the number of contracted users.

The solution is hosted in the SoftExpert Datacenter (Amazon AWS) running on Linux. The whole
infrastructure is managed by the SoftExpert team, not requiring the customer IT team to be involved in the
management of the environment.

License acquisition + Hosting modality

In this condition, the license is sold through a traditional model and the infrastructure is paid for as a
service according to the number of contracted user licenses.

Like the Cloud model, the solution is hosted in the SoftExpert Datacenter (Amazon AWS) running on Linux.
The whole infrastructure is managed by the SoftExpert team.

License acquisition + client installation modality

In this condition, customers acquire the license to use the product and install it in their own datacenter,
managed by their IT team. The application of system updates and maintenance packages is the customer's
responsibility.

We recommend contracting RSA (Remote system administration), which enables all the technical
administration (IT) of SE Suite to be performed remotely by the SoftExpert team. (Refer to the service
catalog for further details).

To scale-out the proper server to support the product, the number of acquired licenses must be the basis.
In the Hardware (Servers) section, it will be possible to identify the ideal size of the application server to
support SE Suite.

System Requirements — SE Suite 2.0

 Available infrastructure 7

We recommend the application server to be dedicated to SE Suite only. See the certified operating systems,
characteristics, and restrictions in the Operating system (Servers).

We recommend the database server to be dedicated to the database. If the customer already has a database server, it
may be used to host the SE Suite database. See the certified database types, characteristics, and restrictions in the
Database section.

It is possible to use several instances running in the same server, respecting the hardware requirements, using the multiple
database resource with a single installation of the solution. The installation of different versions of the solution in the same
server is not supported.

System Requirements — SE Suite 2.0

 SE Suite general requirements 8

Chapter IV

SE Suite general requirements

For information about SE Suite, refer to the following documents:

§ SE Suite - System architecture overview: This document contains details of the SoftExpert Excellence Suite

architecture, as well as general information about SE Suite.

§ SE Suite - Release Notes: This document contains the new features and improvements added to the

SoftExpert Excellence Suite components.

See some considerations that should be analyzed in the implementation of SE Suite in the following topics:

§ Security considerations

§ Database considerations

System Requirements — SE Suite 2.0

 SE Suite general requirements 9

4.1 - Security considerations

The security information in this section is supplied to help the user in the security planning process.
Nevertheless, it does not contain the full description of any security resource or support level. For general
information about SE Suite security architecture, refer to the SE Suite - System architecture overview document,
in the "Security Architecture" section.

In version 2.0, the use of HTTPS to increase security while using the solution is mandatory. We suggest the use of a
valid digital certificate, issued by certifying authorities. If the organization has no available valid digital certificate, a self-
signed certificate created by IIS may be generated; however, security warnings may be issued to the users while using
SE Suite.

§ Understanding the IIS access rights

SE Suite requires a local or domain user, member of the Guests group or any other group which allows the
execution of the PHP exec function.

The #exec function is required to enable Server-Side Include (SSI) in IIS. By default, this function is already enabled.
The group policy configuration in Windows may also disable the cmd execution.

§ Understanding the Firewall configuration

SE Suite uses services with specific functions, such as: generation of reports, execution of activities, among
others. The communication between the application and those services is defined through the communication
ports that will be configured in the firewall. Thus, LAN or WAN workstations may access those services.

For more information about the SE Suite network, refer to the SE Suite - System Architecture Overview document, the
"Network Architecture" topic.

SE Suite uses internal communication ports to access the services. If those services were installed on another server,
configure the firewall to allow access between the Web server and the server where these services are installed.

§ Determine the navigator configuration security requirements

SE Suite requires the rights to download files, open popups, and execute ActiveX and scripts to be enabled in
your browser. We recommend adding the SE Suite URL to the Trusted Sites zone, and defining the security
level as Low for that zone.

System Requirements — SE Suite 2.0

 SE Suite general requirements 10

§ Determine the Security Software configurations

SE Suite may have sessions, url content, popups, and file types blocked by a security software such as
Antivirus, URL Scan, Firewall, Proxy, among others. Please check whether your security software is correctly
configured and configure SE Suite as an exception in those programs if necessary.

§ Determine the e-mail server configuration security

SE Suite uses an external e-mail server to send notifications. Make sure your email server is configured to
accept emails sent from the Web server and that your e-mail account is configured in SE Suite.

Email filter rules may block the e-mails sent by SE Suite. Check whether the e-mail rules are configured correctly.

§ Understanding “Single Sign-on Authentication”

SE Suite is integrated with LDAP servers, especially with Microsoft Active Directory, by means of a service. This
service is responsible for user authentication in LDAP and for notifying SE Suite to allow access to the system.
It also synchronizes the user data between LDAP and SE Suite, allowing new users to be imported,
information to be updated, and/or deleted users to be disabled.

§ For information about how to configure the browsers for single sign-on, refer to the SE Suite - Installation guide

document.

§ For information about the system configuration for single sign-on, refer to the SE Configuration document, in the

"Configuration Authentication" section.

System Requirements — SE Suite 2.0

 SE Suite general requirements 11

4.2 - Database considerations

All Platforms

§ Determine which database type(s) you wish to use

See the Database section for more information related to the database types compatible with SE Suite.

§ Note that SQL scripts will be executed during the Installation Process

A series of SQL scripts will be executed to create the objects in the database and enter the configuration data.
These scripts are executed automatically by the SE Suite installation tool. The SE Suite installation will be
concluded only if these scripts are successfully executed.

SQL Server

§ Note that the server configuration is required

When using SQL Server 2008, enable the TCP/IP protocol and the TCP default port in SQL Server Configuration
Manager 2008. See further details about this configuration in the SE Suite - Installation guide document, in the
"Database configuration" section.

§ Configure SQL Server Collation

The collations that may be used in western languages for the SE Suite database in the SQL Server are:

§ SQL_Latin1_General_CP1_CI_AS

§ SQL_Latin1_General_CP1_CI_AI

§ Latin1_General_CI_AS

§ Latin1_General_CI_AI

The CI (Case Insensitive) parameter of the collation must always be used. We recommend the use of the
AI (Accent Insensitive) parameter for new databases starting in 2.0. For eastern languages, contact SoftExpert
Support.

It is important to observe the Express version limitations, see further details in the Servers Database.

System Requirements — SE Suite 2.0

 SE Suite general requirements 12

§ “READ_COMMITTED_SNAPSHOT” isolation level configuration

In order to prevent the occurrence of locks and deadlocks, in the reading operations in the SE Suite database,
it is possible to use the isolation by Snapshoot, which will version each record in the tempdb. See more
information in the following link http://msdn.microsoft.com/en-us/library/ms173763.aspx.

To enable this parameterization, it is necessary to execute the command below with no active connection in
the <Database>:

ALTER DATABASE <Database> SET ALLOW_SNAPSHOT_ISOLATION ON;

ALTER DATABASE <Database> SET READ_COMMITTED_SNAPSHOT ON;

Oracle

§ Determine your NLS and character-set requirements

The recommended character-set for the database with SE Suite is non-Unicode WE8MSWIN1252 for western
languages. For eastern languages, contact SoftExpert Support.

§ Determine the Oracle client NLS and the character-set requirements

Make sure the NLS_LANG Oracle environment variable in an Oracle Client matches the character-set/locate of
the Oracle database. By default, the Oracle Client installer defines the NLS_LANG value in the Windows
registry to match the locate of the operating system of the Oracle Client machine. For SE Suite, it is necessary
to overwrite the record value with the environment variable to match the character set/locate in the Oracle
database server. To define or modify the values of the NLS_LANG environment variable, go to System
Properties, in the Web Server Control Panel.

§ Create/Manage your tablespaces

SE Suite uses two tablespaces, one for data and another one for indexes. The size of the tablespaces
depends on the number of records that will be entered. We recommend the creation of tablespaces with a
minimum initial size of 2 GB for data and 200Mb for indexes. If the database maximum size is not defined, use
the max extend unlimited option to prevent errors in the system.

System Requirements — SE Suite 2.0

 SE Suite general requirements 13

PostgreSQL

§ Determine your encoding requirements

Server and client require UTF8 encoding for all languages.

When creating the database for SE Suite, select the UTF8 option in the Encoding field.

§ Network configuration

To access the PostgreSQL server, it is necessary to enter the client network configurations in the pg_hba.conf
and enable external access in the postgresql.conf file (it is necessary to reset the PostgreSQL service). Refer
to the SE Suite - Installation guide document, in the "Database configuration" section, for more information
about the PostgreSQL network configuration.

System Requirements — SE Suite 2.0

 Workstations 14

Chapter V

Workstations
This section covers in detail the SE Suite software requirements for the workstations. This section contains the
following topics:

§ Operating system

§ Browser

§ Additional requirements

§ Hardware

§ SoftExpert ensures compatibility with the main versions of operating systems, databases, and other supported third-

party software. Consequently, service packs and patches made available for them during their life cycle will be
automatically supported by SE Suite.

§ If a problem occurs due to the installation of a service pack or patch, each case will receive an individual treatment.

System Requirements — SE Suite 2.0

 Workstations 15

5.1 - Operating system

This section lists the operating systems certified for the workstations.

Windows versions certified to execute SE Suite on the workstations:

Windows x86 x64

7 Home Premium Ö Ö

7 Business Ö Ö

7 Ultimate Ö Ö

7 Pro Ö Ö

Windows 8 Ö Ö

Windows 8 Pro Ö Ö

Windows 8 Enterprise Ö Ö

Windows 8.1 Ö Ö

Windows 8.1 Pro Ö Ö

Windows 8.1 Enterprise Ö Ö

Windows 10 Home Ö Ö

Windows 10 Pro Ö Ö

Windows 10 Enterprise Ö Ö

GNU/Linux versions certified to execute SE Suite on the workstations:

GNU/Linux x86 x64

Debian GNU/Linux 7 D D

Debian GNU/Linux 8 D D

Ubuntu 15.04 D D

Ubuntu 15.10 D D

CentOS 6 D D

CentOS 7 D D

System Requirements — SE Suite 2.0

 Workstations 16

5.2 - Browser

See below the table with the browsers supported by SE Suite and their corresponding versions:

ATTENTION

SoftExpert recommends using the Google Chrome browser.

Version

Microsoft Internet Explorer 11 (1 ) Ö

Microsoft Edge 20 (desktop) Ö

Google Chrome 43 or later Ö

1 - Internet Explorer compatibility mode should ALWAYS be "Edge" and with no compatibility with versions older than IE
10.

SE Suite is certified only for the browsers listed in the table above, with their respective versions. SoftExpert does not
guarantee SE Suite will work correctly in other browsers.

System Requirements — SE Suite 2.0

 Workstations 17

5.3 - Additional requirements

To use some SE Suite functionalities, specific requirements must be installed on the workstation. See below
the functionalities and requirements that must be installed on the workstation:

Java

§ Used by SE Document to view electronic files.

§ Used in SE Document for DWG handling, when the category is configured with a complex file container

(except by the AutoCAD connector, which requires the VectorDraw File Converter).

§ Used in SE Project to view and edit projects with Gantt chart.

Java versions certified for the workstations:

Version

Java JRE / JDK 1.7 Ö

Java JRE / JDK 1.8 Ö

Adobe Flash Player

§ Used in SE Process for process simulation, viewing of the input & output diagram, and viewing of the

executor diagram.

§ Used in SE Form in the form designer/editor.

§ Used in SE Workflow in the in-flight process designer/editor (Management menu).

§ Used in SE Performance for viewing the Strategy map.

§ After version 2.0.1, it stopped being used in the analysis tools (5 whys, Ishikawa, and FTA).

Adobe Flash versions certified for the workstations:

Version (1)

Adobe Flash Player 27.x Ö

1 - 64-bit versions are not supported.

System Requirements — SE Suite 2.0

 Workstations 18

.NET Framework

§ Used in SE Document to view PDF files, DWG files, and images when SE PDFView or SE Viewer are enabled in

the general parameters.

§ Used in SE Document to print all the documents in the copy protocol when the copy distribution option is

enabled for the document category.

§ Used in SE Capture in the process of scanning and capturing documents.

§ Used in SE PDM to view PDF files, DWG files, and images.

Version of the .NET Framework released for the workstations:

Version

.Net 3.5 SP1 or later Ö

.Net 4.5 or later Ö

Microsoft Office (Word, Excel, Visio)

§ Used in SE Document to view files when the respective viewers (DocView, ExcelView, and VisioView) are

enabled in the general parameters.

§ Used in SE Document to print all the documents in the copy protocol when the copy distribution option is

enabled for the document category.

§ Used in SE PDM to view electronic files.

Microsoft Office versions certified for the workstations:

Version

Microsoft Office 2000

Microsoft Office 2003

Microsoft Office 2007

Microsoft Office 2010 Ö

Microsoft Office 2013

Microsoft Office 2016

Microsoft Visio 2013 Ö

System Requirements — SE Suite 2.0

 Workstations 19

OpenOffice/LibreOffice

§ Used in SE Document to view electronic files.

OpenOffice versions certified for the workstations:

Version

OpenOffice.org 2.4

OpenOffice.org 3.0

OpenOffice.org 3.1
Ö
OpenOffice.org 3.2

OpenOffice.org 3.3 (1 )

OpenOffice.org 4.0

LibreOffice 5.2 Ö

1 - If the Operating System is Debian Lenny AMD64, OpenOffice version 3.2 must be used.

Other requirements

Third-party software versions certified for the workstations:

Type Version

Adobe Acrobat Reader X (10.1) for Windows

Adobe Acrobat Reader 9.4 for Windows

PDF file reader Adobe Acrobat Reader 9.4.2 for Linux Ö

#Adobe Acrobat Reader 8.1.7 for Linux

Adobe Acrobat Reader DC 2017.x

File decompressor Zip files decompressor Ö

SolidWorks 2010 (1 )

SolidWorks 2011 (1 ) Ö

SolidWorks 2012 (1 )

Connector and viewer SolidEdge 16 Ö

of complex files
AutoCAD 2008

AutoCAD 2009
Ö
AutoCAD 2010

AutoCAD 2011

System Requirements — SE Suite 2.0

 Workstations 20

AutoCAD 2012

AutoCAD 2013

AutoCAD 2015

MicroStation v8 Ö

Creo Elements/Pro 5 Ö

Autodesk Inventor 2013 Ö

1 - These versions are certified for the use of C adC onector with Solidworks. For viewing, any version may be used,
provided a default application is installed on the machine that will open the file extension.

Plugins and additional tools

VectorDraw File Converter (Installed by SEPreview.msi)

§ Used in SE Document to view DWG files when SE Viewer (DWG viewer) is enabled in the general parameters.

§ Used in SE Document for DWG handling when the category is configured with a complex file container (only

for the AutoCAD connector).

§ Used in SE PDM for DWG handling, when the item type is configured with a complex file container (only for

the AutoCAD connector).

GdPicture (Installed by SEPreview.msi or registered manually)

§ Used in SE Capture in the process of scanning and capturing documents.

SoftExpert provides a MSI to install SE Preview on the workstation. This MSI (sepreview.msi) can be found,
compressed, within the SE Suite server directory, in
<dir_installation_SE_Suite>\web\wwwroot\generic\app\viewer\ or can be downloaded via the URL
https://<domínio_SE_Suite>/se/generic/app/viewer/sepreview.zipof the SE Suite. Decompress it and run the
installation. Remember that before executing the MSI, it is necessary to uninstall the SE Viewer.

Viewers

§ To use SE Viewer to view DWG files, it is necessary to install the VectorDraw component on the workstation (client

machine).

§ To use SE PDFView, it is necessary to register the GdPicture component dlls.

In both cases, the system will detect when the component is not installed or is outdated and will try to install the latest
version. If the user does not have permission on the client machine, the application will return an error; in that case, the
network administrator must execute the MSI.

System Requirements — SE Suite 2.0

 Workstations 21

5.4 - Hardware

The table below lists the basic hardware requirements for the workstations:

Components Recommendation

Processor Intel Core i3-2120 3Mb cache or equivalent (2 cores)

Memory 2 GB

Disk space 1 GB of free disk space

Video 1024x768 24-Bit color

§ The hardware recommendations contained in this document consider the use of software parameterization best

practices.

§ Likewise, the equipment is considered to be dedicated for the execution of SE Suite and its requirements without

concurrency of other software and DBMSs in the same equipment (if that occurs, consider the sum of the
requirements of each involved software).

System Requirements — SE Suite 2.0

 Mobile devices 22

Chapter VI

Mobile devices
See, in this section, the minimum requirements the mobile devices (Smartphones and Tablets) must have to
access SE Suite.

iOS operating system

Operating system version iOS 9.0 or later

Browsers Safari or Google Chrome

RAM memory 1 GB

Processor 1 GHz

Screen size 4''

Screen resolution 640 x 1136

Internal memory 8 GB

Android operating system

Operating system version Android 5.1 or later

Browsers Google Chrome

RAM memory 2 GB

Processor 1.2 GHz

Screen size 4''

Screen resolution 640 x 1136

Internal memory 8 GB

It is always recommended to use the most recent version of the browsers.

Other recommendations

Some smartphones and tablets stand out in the market for having higher performance, thus offering a better
user experience.

Consequently, to enjoy a better experience while using SE Suite on mobile devices, it is recommended to use
some specific product lines (following the minimum requirements mentioned above).

System Requirements — SE Suite 2.0

 Mobile devices 23

Smartphones:

§ Apple iPhone 5 (or similar/later)

§ Motorola Moto G 3rd Generation (or similar/later)

§ Google Nexus 5 (or similar/later)

§ Samsung Galaxy S5 (or similar/later)

Tablets:

§ Apple iPad 3 (or similar/later)

§ Samsung Galaxy Tab A (or similar/later)

Important! All models mentioned above may be replaced by later or similar models, provided they meet the minimum
working requirements.

System Requirements — SE Suite 2.0

 Servers 24

Chapter VII

Servers
This section covers in detail the SE Suite software requirements for servers. This section contains the following
topics:

§ Operating system

§ Application server

§ FileManager server

§ Directory service

§ E-mail service

§ Additional requirements

§ Database

§ Hardware

§ SoftExpert ensures compatibility with the main versions of operating systems, databases, and other supported third-

party software. Consequently, service packs and patches made available for them during their life cycle will be
automatically supported by SE Suite.

§ If a problem occurs due to the installation of a service pack or patch, each case will receive an individual treatment.

System Requirements — SE Suite 2.0

 Servers 25

7.1 - Operating system

This section lists the operating systems certified for the application server.

ATTENTION

SoftExpert recommends using GNU/Linux 64-bit Operating Systems.

Windows(1) x64

Server 2008 R2 Ö

Server 2012 Datacenter(2 ) Ö

Server 2012 Standard (2 ) Ö

Server 2012 Essentials (2 ) Ö

Server 2012 Foundation (2 ) Ö

Server 2012 R2 Ö

#Server 2012 Datacenter(2 ) Ö

Server 2012 Standard (2 ) Ö

1 - Requires the installation of the Oracle Provider and OJDBC components if Oracle DBMS is used, in addition to the
components and standard resources of the database client.

2 - Windows Server 2012 is executed only on x64 processors

Linux x64

Debian GNU/Linux 7 Ö

Debian GNU/Linux 8 Ö

Ubuntu 14.10 Ö

Ubuntu 15.04 Ö

Ubuntu 15.10 Ö

Red Hat Enterprise Linux 7 (3 ) Ö

System Requirements — SE Suite 2.0

 Servers 26

CentOS 6 Ö

CentOS 7 Ö

SUSE Enterprise Server 12 Ö

3 - The Red Hat operating system must be registered. Without the registration, the operating system does not allow
access to the library repositories, which will prevent the installation of the dependencies needed for SE Suite to work.

System Requirements — SE Suite 2.0

 Servers 27

7.2 - Application server

Application servers certified and required to execute SE Suite:

Platform Web server Java Application server

Windows IIS (1 ) Apache Tomcat 6.x or 7.x Ö

Linux NGinx 1.9 (2 ) Apache Tomcat 6.x or 7.x Ö

1 - Not compatible with the 32-bit emulation mode.

2 - Requires the compilation of this component during the installation (pre-compiled packages such as RPM and DEB are
not compatible).

System Requirements — SE Suite 2.0

 Servers 28

7.3 - FileManager server

The FileManager server has the following prerequisites:

FileManager server requirements

Operating system Microsoft Windows XP or later

Java Java 1.7 or later (32-bits)

Refer to the 'SE Suite - Installation guide' document for details of how to configure this server.

FileManager must be installed on a dedicated server, i.e., the FileManager server must not have other services installed on
it.

System Requirements — SE Suite 2.0

 Servers 29

7.4 - Directory service

Directory services certified for user synchronization and authentication in SE Suite:

Version

Microsoft Active Directory (AD) - Windows Server 2008 R2 or later(1 ) Ö

OpenLDAP Ö

1 – The Single Sign-On (SSO) functionality using the Kerberos protocol will work only for workstations logged into the
domain, regardless of the operating system. The other SSO types work without this obligation.

The highest local security policy security level SoftExpert provides support for is "Send NTLMv2 response only". Refer to
the SE Suite - Installation guide document for more information about this configuration

System Requirements — SE Suite 2.0

 Servers 30

7.5 - Authentication service

An authentication service acts in the process of validating the identity of a user in the request of a service. This
procedure is usually based on the exchange of credentials (passwords, certificates, etc.).

SAML

It is an authentication service that provides a safe communication mechanism for the exchange of information
between different organizations (Client, Identity provider, and Service provider).

Versions certified for this authentication type:

Version

SAML 2.0 Ö

For more information about the various authentication types, refer to the SE Suite - Installation guide document.

System Requirements — SE Suite 2.0

 Servers 31

7.6 - E-mail service

E-mail protocols certified to be used by SE Suite:

Protocols

SMTP Ö

SSL/TLS Ö

System Requirements — SE Suite 2.0

 Servers 32

7.7 - Additional requirements

Java

Version x64

Java JRE 1.8 (1 ) Ö

Java JDK 1.8 (1 )(2 ) Ö

1 - Java 7 is certified up to SE Suite version 2.0.7. For version 2.0.8, it is necessary to install/update to Java 8 or later.

2 - Required only on Linux environments, because, on Windows, Java JRE may be used.

PHP

Version

PHP 5.6 (1 )(2 ) Ö

1 - There should be no other PHP installations on the same equipment in the Windows environment.

2 - Installed automatically during the SE Suite installation in the Windows environment.

.Net

Version

.Net 3.5 SP1 (1 ) or later Ö

.Net 4.5 or later Ö

1 - Microsoft .Net 3.5 Service Pack 1 must be installed on the server before the SE Suite 2.0 update.

Refer to the SE Suite - Hints to optimize performance to verify the configuration necessary to speed up the .NET
applications startup.

System Requirements — SE Suite 2.0

 Servers 33

PDF converter

Converter Version

2.4 Ö
OpenOffice.org 3.x Ö
4.0 Ö
LibreOffice 5.2 Ö

2007 (2 ) Ö
Microsoft Office Professional (1 )
2010 (3 ) Ö

CorelDraw (4 ) X6 Ö

1 - C ertified only in Windows environments. If it is not installed on the application server, the OpenOffice service will be
used, which is automatically installed with SE Suite.

2 - If the installed version of Microsoft Office 2007 is Service Pack 1, a PDF converter add-in called "Microsoft Save as
PDF or XPS” must be installed. In the latest versions, this add-in is already made available with the Microsoft Office
2007 installation.

3 - It is necessary to perform the folder configuration according to the Windows Server architecture. See the SE Suite -
Installation guide document, in the Additional procedures PDF conversion with Microsoft Office section.

4 - C ertified only in Windows environments. Required for the conversion of the .ai, .ps, .eps, .cmx, .cdr, .rtf, and vsd
extensions. If they are not installed on the application server, the extensions mentioned above will not be converted.

ATTENTION

SE Suite uses OpenOffice as the PDF converter tool by default. The quality of Microsoft Office documents converted to
PDF may be lower than the original due to some incompatibilities between the tools. In the Windows environment, it is
possible to use Microsoft Office, which keeps the quality of the converted documents. .

System Requirements — SE Suite 2.0

 Servers 34

7.7.1 - Specific requirements

To use some SE Suite functionalities, certain requirements must be installed on the SE Suite server. See below
the functionalities and requirements that must be installed on the server:

Index service (GdPicture + .Net Framework)

§ Used by SE Capture in the process of scanning and capturing documents.

§ For SE Capture, when using a PostgreSQL database, it will be necessary to add the database client path to

the Path variable of the SE Suite server Windows.

VectorDraw File Converter

§ Used by SE Document to generate miniatures (Thumbnail) of DWG files. For the thumbnail service, it is

necessary to install SE Preview (sepreview.msi) on the SE Suite server. This MSI may be found in the
following directory: <SE_Suite_installation_dir>\web\wwwroot\generic\app\viewer\.

Microsoft Office (Word, Excel, Visio)

§ Used by SE Document to convert files to PDF (may be replaced by OpenOffice).

OpenOffice

§ Used by SE Document to convert files to PDF (may be replaced by Microsoft Office).

System Requirements — SE Suite 2.0

 Servers 35

7.7.2 - Linux dependencies

This section covers the libraries required to install SE Suite on Linux environments. See below the table which
lists the main SE Suite requirements in GNU/Linux environments:

Each library may require specific dependencies. If you have any questions, refer to the dependency documentation or
contact your Operating System administrator.

Components Version

automake 1.x Ö

gcc 4.x Ö

gcc-c++ 4.x Ö

flex 2.x Ö

byacc 1.x Ö

libreadline6 (1 ) 6.x Ö

libtool 2.x Ö

libtool-dev(2 ) 1.2.x Ö

libtool-ltdl(3 ) 2.x Ö

libpng (1 ) 1.x Ö

libjpeg (1 ) 6b Ö

libxml2 (1 ) 2.x Ö

freetype (1 ) 2.x Ö

gd 2.x Ö

graphviz 2.x Ö

graphviz-gd (3 ) 2.x Ö

mhash (1 ) 0.9.x Ö

libmcrypt(1 ) 2.x Ö

mcrypt 2.x Ö

System Requirements — SE Suite 2.0

 Servers 36

eaccelerator 0.9.5 Ö

zlib (1 ) 1.x Ö

openssl(4 ) 0.9.x Ö

libssl-dev(2 ) 0.9.x Ö

1 - Install the development package for those packages as well.

2 - Development package, needed only for Debian based distributions.

3 - Development package, needed only for RedHat based distributions.

4 - Install the development package of this library in RedHat based distributions.

System Requirements — SE Suite 2.0

 Servers 37

7.7.3 - Report fonts

This section covers in detail the required fonts to view the SE Suite reports. See below which fonts are
required:

§ arialbd.ttf

§ arialbi.ttf

§ ariali.ttf

§ arial.ttf

§ arialuni.ttf

§ verdana.ttf

§ In Linux environments, if they do not exist, these fonts must be copied to the folder:

/usr/X11R6/lib/X11/fonts/truetype

§ In Windows environments, if they do not exist, these fonts must be copied to the folder:

C:\Windows\Fonts

System Requirements — SE Suite 2.0

 Servers 38

7.8 - Database

ATTENTION

§ SoftExpert recommends using SQL Server Databases.

§ SoftExpert is not responsible for the database management.

DBMS certified to execute SE Suite

DBMS Version

Oracle 11g / 11g R2 Ö

12 Ö
SQL Server 2008 R2 Enterprise (1 ) Ö

2012 Enterprise, BI, Standard, Web, Express (2 ) Ö

2014 Enterprise, BI, Standard, Web, Express (2 ) Ö

2016 Enterprise, BI, Standard, Web, Express (2 ) Ö

PostgreSQL(3 ) 9.4 Ö

1 - Version 2008 R2 will discontinue from being supported by the 2.0.12 version of the SE Suite.

2 - SQL Server Express Edition may be used provided some requirements are met. See further details in SQL Server
Express Edition Restrictions.

3 - Files larger than 30 MB must not be stored in the database; the controlled directory option must be used.

SE Suite makes available the data source functionality, which allows the connection with other databases. Because of the
evolution of the tool, the supported DBMSs, such as PostgreSQL, SQL Server, and Oracle, will be compatible in the data
source only for the supported versions noted above.

The connection to the DBMSs via ODBC in the data source functionality is not supported by SE Suite.

SQL Server Express Edition Restrictions

If the requirements below are not respected, the application performance may be harmed:

§ The number of simultaneous users in the solution must be inferior to 15.

§ No other application may use the same database server.

System Requirements — SE Suite 2.0

 Servers 39

Requirements to use SQL Server Express:

SQL Serv er Express 2008 R2 2012, 2014, and 2016

Database size 10 GB 10 GB

RAM 1 GB 1 GB

CPU 1 1 CPU or 4 Cores

Recommended versions of Oracle Client

SoftExpert recommends the use of the Oracle Client version on the application server as shown in the table
below:

Server Client

10.1.0.X 10.2.0.3

10.2.0.X 10.2.0.3

11.1.0.X 11.2.0.1

11.2.0.X 11.2.0.1

12.1.0.X 12.1.0.X

12.2.0.X 12.2.0.X

ATTENTION!

If SE Suite is installed on a Windows server, it will be mandatory to install the 32-bit Oracle Client and the 64-bit Oracle
Client. If the 32-bit Client is installed first and the 64-bit Client is installed next, then it will be only necessary to check
the order of the parameters of the environment variables, because the configuration is performed automatically.
Otherwise, the configuration of the PATH variable should contain, as its first parameter, the installation path of the 64-
bit Oracle and then the installation path of the 32-bit Oracle.

System Requirements — SE Suite 2.0

 Servers 40

7.8.1 - Database parameterization

This section covers the database and the SE Suite database parameterizations. It is important to point out
that these parameters are only recommendations based on the experience obtained from customer support.

Oracle

Type Parameter name Recommended value

Database cursor_sharing EXACT

Database open_cursors 500 (minimum)

Database optimizer_mode ALL_ROWS

Database optimizer_index_caching 70

Database optimizer_index_cost_adj 40

Database pre_page_sga False

Database session_cached_cursors 50 (minimum)

Datafile SOFTEXPERT_DATA Autoextend on next 200M

Datafile SOFTEXPERT_INDEXES Autoextend on next 50M

SQL Server

Type Parameter name Recommended value

Server Use AWE to Allocate Memory False

Server Boost SQL Server Priority False

Server Implicit Transactions False

Server nocount False

Database Extend .mdf file 200M

Database Extend .ldf file 50M

Database Auto close False

Database Auto create statistics True

Database Auto shrink False

Database Auto update statistics True

Database Page Verify CHECKSUM

Refer to "Database
Database Collation
considerations" section

Database Compatibility level 2008 or later

System Requirements — SE Suite 2.0

 Servers 41

PostgreSQL

Type Parameter name Recommended value

Server effective_cache_size 3 GB (minimum)

Server shared_buffers 1 GB (minimum)

Server checkpoint_segments 32

Server checkpoint_completion_target 0.8

Server work_mem 4 MB (minimum)

Server max_connections 300 (minimum)

Server wal_buffers 16 MB

Server maintenance_work_mem 256 MB (minimum)

System Requirements — SE Suite 2.0

 Servers 42

7.9 - Hardware

This section covers in detail the SE Suite hardware requirements for the server.

ATTENTION

Configurations based on the normal use of the solution. For better dimensioning, we recommend a customized analysis
before the implementation.

(1)
Available memory Available memory PHP-FPM
Simultaneous users CPU Cores (2)
(SE Suite 2.0) (Tomcat) Child Process

0-25 2 2.5 GB 1.2 GB 25

26-50 2 8 GB 2.5 GB 50

50-100 4 10 GB 8 GB 100

100-200 4 20 GB 10 GB 200

200-400 6 40 GB 20 GB 400

400-600 10 60 GB 30 GB 600

1 - Processor: Intel(R) Xeon(R) CPU E5-2640 v3 @ 2.60GHz

2 - Not required for GNU/Linux environments.

§ It is necessary that the server, where the installation or update of the SE Suite will be performed, has at

least 10 gigabytes of free space.

§ SE Suite may be installed in a virtual server infrastructure, but the requirements described above should be

allocated to the VM (Virtual machine) on which the solution will be installed.

§ The network bandwidth and the disk IOPS must be compatible with a server environment. SoftExpert

suggests the use of 15k RPM SAS disks.

§ It is highly advisable for the user content (document files) to be stored on another server or in a NAS

(Network Attached Storage).

§ High network latency may result in a low navigation performance. The recommended value is 40 ms at most.

In the case of multiple SE Suite installations, the number of users of each installation must be added up. For example, if
for the same server there are two installations: one for the approval environment and another for the production
environment, the number of users in the two environments must be added to arrive at the server configuration.

System Requirements — SE Suite 2.0

 Servers 43

The equipment is considered to be dedicated for the execution of SE Suite and its requirements, without concurrency of
other software and DBMSs on the same equipment (if that occurs, consider the sum of the requirements of each
software involved).

System Requirements — SE Suite 2.0

 Network 44

Chapter VIII

Network
This section covers the information regarding the SE Suite download and upload bandwidth consumption
according to the number of users in the system. It also contains information about the bandwidth consumption
when the data compressing resource is enabled and when it is not.

ATTENTION

Consumption based on the normal use of the solution. For better dimensioning, we recommend a customized analysis
before the implementation.

No compression - Windows

The table below shows the SE Suite download and upload bandwidth consumption when the ISS compression
resource is not enabled:

Simultaneous users Download Upload

1-5 Users 250 Kbps 50 Kbps

6-25 Users 1.2 Mbps 300 Kbps

26-50 Users 2.5 Mbps 600 Kbps

51-100 Users 5 Mbps 1.2 Mbps

101-200 Users 10 Mbps 2.5 Mbps

201-600 Users 30 Mbps 7 Mbps

With compression - Windows

The table below shows the SE Suite download and upload bandwidth consumption when the IIS compression
resource is enabled:

Simultaneous users Download Upload

1-5 Users 100 Kbps 50 Kbps

6-25 Users 440 Kbps 256 Kbps

26-50 Users 880 Kbps 512 Kbps

51-100 Users 1.7 Mbps 1 Mbps

101-200 Users 3.5 Mbps 2.1 Mbps

201-600 Users 10.6 Mbps 6.5 Mbps

System Requirements — SE Suite 2.0

 Network 45

No compression - Linux

The table below shows the SE Suite download and upload bandwidth consumption when the Apache
compression resource is not enabled:

Simultaneous users Download Upload

1-5 Users 250 Kbps 50 Kbps

6-25 Users 1 Mbps 300 Kbps

26-50 Users 2.1 Mbps 540 Kbps

51-100 Users 4.5 Mbps 1.1 Mbps

101-200 Users 8.6 Mbps 2.2 Mbps

201-600 Users 26 Mbps 6.5 Mbps

With compression - Linux

The table below shows the SE Suite download and upload bandwidth consumption when the Apache
compression resource is enabled:

Simultaneous users Download Upload

1-5 Users 70 Kbps 40 Kbps

6-25 Users 450 Kbps 256 Kbps

26-50 Users 885 Kbps 540 Kbps

51-100 Users 2.5 Mbps 1.5 Mbps

101-200 Users 3.5 Mbps 2.1 Mbps

201-600 Users 10.6 Mbps 6.5 Mbps

§ Available Internet bandwidth.

§ In an environment made up of various plants accessing SE Suite remotely, each plant must consider the number of

local users; whereas the plant in which SE Suite installation is located must consider the sum of users from the remote
plants.

§ For SoftExpert On Demand customers, consider this requirement only in the access source.

The required configurations to enable SE Suite data compression may be found in the SE Suite Installation Guide.

System Requirements — SE Suite 2.0

 Additional information 46

Chapter IX

Additional information
This document describes the requirements in a simulation of regular use of the solution. It is important to point
out that projects with specific needs may require changes in the requirements or additional items.

To guarantee those needs are met, we suggest involving the service team in the certification of the client
environment.

For more information, contact SoftExpert support through our customer center (http://dc.softexpert.com/sac/)
or through the phone number +55 (47) 2101-9999.

System Requirements — SE Suite 2.0

 Document history 47

Chapter X

Document history
The table below describes the main changes made to this document.

Revision Version Change description

18 2.0.10 DEC/07/2017
ð Update of a note on SQL Server version and recommended versions of Oracle C lient,
in the Database section.
ð Addition of a note about free disk space on the SE Suite server for the installation
and update in the Hardware section.

17 2.0.9 OCT/30/2017
ð Update of the Adobe Flash Player version and of the Adobe Acrobat Reader version,
in the Additional requirements (Workstations) section.
ð Addition of the .Net released version, in the Additional requirements (Workstations)
and Additional requirements (Servers) section.

16 2.0.9 SEP/15/2017
ð Update of certified Windows versions in the Operating system (Servers) section.
ð Update of the database certified versions in the Database topic.

15 2.0.8 Jun/23/2017
ð Update of the Additional requirements section, in which it was added the information
that Java 7 will no longer be supported starting in version 2.0.8, being necessary to
update to Java 8 or later.

14 2.0.7 May/22/2017
ð Update of the following topics:
§ Database considerations
§ Database
ð Addition of recommendations in the Browser, Operating system (Servers) and
Database topics.

13 2.0.7 May/03/2017
ð Addition of note about database connection in the Data source functionality, in the
Database topic.
ð Update of certified Windows versions in the Operating system (Servers) and
Operating system (Workstations) topics.

12 2.0.7 Mar/27/2017
ð Update of the certified OpenOffice and LibreOffice versions in the Additional
requirements (Workstation) and Additional requirements (Servers) topic.
ð Update of the certified SQL Server versions in the Database topic.

11 2.0.6 Jan/16/2017
ð Addition of note about the Red Hat Operating System in the Operating system
(Servers) topic.

10 2.0.5 Nov/24/2016
ð Update of the database certified versions in the Database section.

09 2.0.5 Oct/24/2016
ð Addition of the FileManager Server topic.

08 2.0.4 Aug/25/2016
ð Addition of the Mobile devices topic.
ð Update of the following topics:
§ Database
§ Database parameterization

07 2.0.4 Jul/22/2016
ð Removal of Internet Explorer 10 from the Browser topic.

System Requirements — SE Suite 2.0

 Document history 48

06 2.0.4 Jul/05/2016
ð Addition of the GNU/Linux SUSE to the Operating system (Server) topic.

05 2.0.3 Jun/23/2016
ð Addition of note about the use of certificates in the Security considerations section.
ð Addition of the Authentication service topic.
ð Update of the note about Single Sign-On in the Directory service section.

04 2.0.3 Apr/19/2016
ð Addition of note in the Available infrastructures topic.
ð Update of the requirements in the Directory service session.

03 2.0.1 Dec/21/2015
ð Removal of the "SE Suite specific requirements" topic.
ð Addition of the Specific requirements topic.
ð Update of the following topics:
§ Additional requirements (Workstations)
§ Hardware (Server)
§ Browser
§ Database

02 2.0.0 Oct/13/2015
ð Update of the SE Suite general requirements topic.

01 2.0.0 Sep/14/2015
ð Update of the E-mail service topic.
ð Update of the Linux dependencies topic.
ð Update of the Database considerations topic.
ð C orrection of the Java versions and architectures certified for servers, in the
Additional requirements topic.
ð C orrection of the certified Apache Tomcat versions in the Application server topic.

00 2.0.0 Aug/31/2015
ð C reation of the document from the "SE Suite 1.3 - System requirements" document.
ð Update of the certified browsers in the Browser topic.
ð Addition of the PDF converter in the Additional requirements (Server) topic.

Document update history

System Requirements — SE Suite 2.0

 Company

SoftExpert is a Market leader in software and services for enterprise-wide business process
improvement and compliance management, providing the most comprehensive application suite
to empower organizations to increase business performance at all levels and to maximize
industry-mandated compliance and corporate governance programs

Founded in 1995 and with more than 2,000 customers and 300,000 users worldwide, SoftExpert
solutions are used by leading corporations in all kinds of industries, including manufacturing,
government and public sector, pharmaceutical sector, hospitals and laboratories, financial
services, high tech and IT, education, energy and utilities, logistics, retail, services, among
others.

Along with its extensive network of resellers spread across all continents, SoftExpert also
provides hosting, implementation, post-sales support, and validation services for its solutions to
ensure that customers realize the maximum value from their investments.

Copyright © SoftExpert Software - Software for Performance Excellence

All rights reserved.