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07-Case Study 1 - XYZ LABORATORY

XYZ Labs wants to integrate partner physician patient portals with their lab results system. The business analyst must evaluate options, leverage existing capabilities, and justify the investment while addressing partner and patient needs. A plan is needed to link lab results to partner portals in a cost effective way that maintains quality and improves the customer experience.

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Adrian Nowowiejski
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106 views

07-Case Study 1 - XYZ LABORATORY

XYZ Labs wants to integrate partner physician patient portals with their lab results system. The business analyst must evaluate options, leverage existing capabilities, and justify the investment while addressing partner and patient needs. A plan is needed to link lab results to partner portals in a cost effective way that maintains quality and improves the customer experience.

Uploaded by

Adrian Nowowiejski
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Case Study 1 – XYZ Laboratory Inc.

Introduction
XYZ Laboratory Inc. (XYZ Labs) is a network of Laboratory clinics stationed across North and
South Texas. Each clinic provides high quality pathology services with its referring physicians and
patients. It has had a long history of success since its inception in 1985.

Current Scenario
Over the years, XYZ Labs has strived to continuously improve its expertise and infrastructure to
ensure the quality of their service and the overall customer experience. Presently, the company has a
web portal (iLABS) and 1-800 call center that allows partner physicians and patients to view their
pathology test results. iLABS allows partner physicians and patients to view and print pdf versions
of the completed test results.
The current infrastructure is convenient because it is available 24/7 and is not location dependent.
But this current service also requires a physician or patient to actively login to iLABS site. In the
recent years, many of the partner physicians have their own patient portal, which allow patients to
keep a profile of their health history and visits with their physician’s office. Partner physicians have
expressed their desire to link their lab results with their patient web portal, thus, giving patients a
one stop shop experience and minimize the complication of having to get access to their lab results.
In addition, competitors are also introducing this new service to their partner physicians and
patients.

Desired Outcome
XYZ Labs’ management knows the importance to address this business need. They have asked a
team of internal analysts from the PMO to address this issue with consideration to the following:
➢ Cost consciousness (Justify the investment and consider the ROI)
➢ Taking advantage of existing capabilities
➢ Concern for efficiency
➢ Short turnaround/delivery time
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Jane Green is a Business Analyst from the PMO tasked to address the current need. She needs to
evaluate XYZ Labs business need and the solution scope. She needs to determine the organization’s
existing capabilities and what expertise and resources can be leveraged. And consider the possibility
of engaging a third party vendor to implement the solution. Given the urgency mandated by
management, Jane needs to also plan or determine the activities that need to take place if this
proposed development project will proceed.

Using your learnings from Week 1 to 5, answer the questions below.


You have been provided tips on what chapters to find the relevant answers
Goodluck!

Chapter 1&2 – Introduction and Key Concepts:


1. As a business analyst, what role do you think you play here?
2. Are you ready to select a particular “Perspective” to help you complete your challenge?
3. How would you apply the BACCMTM to this challenge?

Chapter 3 – Business Analysis Planning and Monitoring:


1. What would you include in your Governance Approach?
2. Why is it important to Manage Business Analysis Information and how would you do it?
3. How would you go about determining your Information Management Approach?

Chapter 4 – Elicitation and Collaboration:


1. What techniques would you use to Conduct Elicitation sessions?
2. What strategies will you use to Communicate Business Analysis Information?
3. What will you do to Manage Stakeholder Collaboration?

Chapter 5 – Requirements Life Cycle Management:


1. Why would you Maintain Requirements?
2. How will you Prioritize Requirements?
3. What work will need to be done to Assess Requirements Changes?

Chapter 6 – Strategy Analysis:


1. What will you do to Define Future State?
2. Why is it important to Assess Risks and how would you do this?
3. What does your Change Strategy look like and why is this important?

Chapter 7 – Requirements Analysis and Design Definition:


1. What will you do to Verify Requirements?
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2. How does it help you to Define Requirements Architecture?


3. Why is Define Design Options an important task?

Chapter 8 – Solution Evaluation:


1. What are you hoping to achieve when Analyzing Performance Measures?
2. Why is Assess Solution Limitations important and what techniques would you use?
3. How would you Assess Enterprise Limitations and what does this tell you?

Chapter 9 – Underlying Competencies:


1. Understand the 6 categories of underlying competencies
2. Which specific underlying competencies are particularly relevant for this work and why?

Chapter 10 - Techniques:
1. After reviewing all the techniques, which do you consider most relevant to this work?
a. Describe the technique
b. Identify its elements
c. Know its strengths and limitations

Chapter 11.3- The Information Technology Perspective


Although you will want to review all perspectives, note: this perspective is particularly relevant. The
following are potential areas of discussion in the context of this work:
1. Understand what’s involved in IT-related work
2. Discuss Change Scope
3. Identify Business Analysis Scope
4. Discuss Methodologies
5. Review Underlying Competencies that are required
6. Discuss the Impact on Knowledge Areas

Chapter 11.5 - The Business Process Management Perspective


Although you will want to review all perspectives, note: this perspective is particularly relevant. The
following are potential areas of discussion in the context of this work:
1. Understand what’s involved in BPM-related work
2. Discuss Change Scope
3. Identify Business Analysis Scope
4. Discuss Framework, Methodologies, and Techniques
5. Review Underlying Competencies that are required
6. Discuss the Impact on Knowledge Area

Eny Consulting Inc. All right reserved. Do not share, copy, reproduce or sell any part of this document unless you have written permission from Eny Consulting Inc. All infringements will be
prosecuted.

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