QUẢN TRỊ HỆ THỐNG THÔNG TIN TN QUIZ 1-9

QUIZ 1: 10đ
Question 1
An Information System (IS) is
a.a set of things working together as parts of a mechanism or an interconnecting
network.
b.the system of people, data and activities that process the data and information in
an organization.
c.a set of integrated devices that input, output, process, and store data and information.
d.All of them
Question 2
this person aligns the plans and operations of IS with the strategic goals of the organization
a.CIO
b.Project Manager
c.ERP Manager
d.Functional Manager
Question 3
what are some emerging roles in IT
a.Clould computing specialist
b.social media specialist
c.data/BI analyst
d.All of them
Question 4
which of the following jobs can be an administrative support function for a company ?
a.Help Desk Administrator
b.Computer Operator
c.All of them
d.Database Administrator
Question 5
Which of followings is NOT a challenge in applying Information System?
a.People resist to change.
b.System inability to fulfill the expectations of users.
c.New technologies are invested to fulfill business needs
d.Lack of resources to participate in user training.
Question 6
Describe the job of a Project Manager?
a.work with stakeholders to solve their IT problems
b.All of them
c.Lead the project, keeping it on time and within budget
d.report to upper management and the project team. Communicate constantly
Question 7
What roles do people play in IS?
a.People run/operate IS
b.All of them
c.People build/maintain IS
d.People use US
Question 8
what are three examples of IS hardware?
a.server, router, cables
b.printer, keyboard, mouse
c.computer, laptop, iPad
d.all of them
Question 9
What are the three components that make up an IS?
a.People, Process, Technology
b.People, Process, Data
c.People, Policies, Technology
d.Hardware, System, Process
Question 10
Which describes the role of a system analyst?
a.document business process
b.translate the system requirements into an IS design
c.All of them
d.work with people, teams and departments to determine what the business
requirements are

QUIZ 2: 10đ
Question 1
Which represents the flow of data in the system?
a.CFD
b.BPMN
 c.DFD
d.all of them
Question 2
CFD stands for:
a.Cross Function Diagram
b.Chief Function Director
c.Chief Functional Director
d.Cross Functional Diagram
Question 3
Three alternatives to business process manage are:
a.automation, people, technology
b.automation, streamlining, BPR
c.streamlining, people, technology
d.automation, BPR, people
Question 4
What is true about Business Process?
a.all of them
b.processes are something that business go through everyday in order to accomplish
their mission
c.automation through technology helps to make business processes more efficient and
effective
d.a business process, is a process that is focused on achieving a goal for a business
Question 5
What are CFD used for?
a.Identify accountabilities
b.all of them
c.Identify problems within process
d.Clarify responsibilities
Question 6
What is the simplest way to document a process?
a.analyze forms used in the process
b.make a simple list of each step in the process
c.follow people around as they do their jobs
d.interview stakeholders about the business objectives
Question 7
Companies should redesign their existing processes and develop new processes that take
advantage of the new technologies and concepts.
a.TRUE
 b.FALSE
Question 8
Which are business process diagramming tools?
a.all of them
b.BPMN
c.CFD
d.DFD
Question 9
Natural languages (e.g., English, Vietnamese,..) are capable to explain complex business
processes.
a.FALSE
b.TRUE
Question 10
DFD stands for:
a.Data Flow Diagram
b.all of them
c.Database Functional Diagram
d.Database Flow Diagram

QUIZ 3: 10đ
Question 1
What does CRM system use for?
a.Manages an organization’s customers
b.Manages an organization’s partners
c.Manages an organization’s suppliers
d.Manages an organization’s environment
Question 2
Which type of application software help users to accomplish their job?
a.Working software
b.Programming software
c.Productivity software
d.Utility software
Question 3
Which of the following is not an Operating System?
a.Android
 b.Google
c.Windows
d.iOS
Question 4
What is the different between input devices and output devices?
a.An output device is used to send data out of the system. An input device is used
to bring data into the system
b.There is no difference
c.Output devices allow the computer to interact with the outside world. But input
devices doesn't.
d.One is software, the other is hardware.
Question 5
How many types of software metioned in the lecture?
a.5
b.4
c.3
d.2
Question 6
What are the functions of the Operating System?
a.all of the above
b.Provide a platform for developments to write software
c.Provide the user-interface components
d.Manage the hardware resources of the computer
Question 7
The CPU can also be thought of as the of the computer?
a.User Interface
b.Brains
c.Input Device
d.All of the above
Question 8
What are the advantages of Solid-State Drives over hard disks ?
a.SSD is more expensive
b.They use flash memory which is much faster than a traditional dish drive
c.All of the above
d.SSD is slower but more reliable
Question 9
Which of the followings is not a characteristic of Open-source software?
a.Community can fix bugs and add feature
 b.Company that developed the software provides technical support
c.Source code can be reviewed
d.Software is available for free
Question 10
Enterprise Application Software helps businesses to:
a.Create a common database for the organization.
b.Apply the best business practices for an enterprise
c.Performs business functions.
d.All of them

QUIZ 4: 10đ
Question 1
What does "SaaS" stand for?
a.none of them
b.Structure as a service
c.Software as a service
d.System as a service
Question 2
What is the limitation of IPv4?
a.The lack of address space
b.It's not an unique adress.
c.The IPv4 address is not accurate anymore.
d.All of them
Question 3
What is NOT true about Extranet?
a.Better collaborate with other companies
b.A computer network for sharing information.
c.Prevent the access of outsiders
d.None of them
Question 4
What is a domain name?
a.An IP address
b.An Internet protocol
c.A human-friendly name that corresponds to an IP address
d.How packets are switched on the Web
Question 5
When using Cloud computing services, your information is stored on someone else’s
computer. What are you most concerned about?
a.Nothing to worry about
b.Accessability
c.Security
d.Expensive fee
Question 6
What is the true about Cloud Computing?
a.All of them
b.Programs for running a company may be hosted on a remote server
c.The infrustructure for running a company's assets can be rented as needed
d.Information may be stored on a remote server
Question 7
Which of the followings is a Cloud-based applications?
a.Google Docs
b.None of them
c.Windows 10
d.Microsoft Office 2016
Question 8
What is Cloud Computing replacing?
a.All of the mentioned
b.Corporate data centers
c.Expensive personal computer hardware.
d.Expensive software upgrades
Question 9
What is a LAN?
a.A network that connects a firms consumers to their supply chain
b.A network that connects a group or organization in a small geographic region
c.A network that connects a group of consumers to ecommerce networks
d.A network that connects a group or organization in a wide geographic
Question 10
What does the term packet mean?
a.The protocol for connecting bridges and routers
b.Primary Access Computer KbitE Test
c.An IP address
d.The fundamental unit of data transmitted over the Internet
 Quiz 5: 10đ
Question 1
Just like a company, you can do things to ensure your recovery from a major problem (like
your laptop crashing). What are some things you can do?
a.perform regular backups of your data
b.test your backup to make sure that it works
c.store your in a safe place. If your house burns down or your computer is stolen, storing
your backup somewhere else can be beneficial
d.all of them
Question 2
Documents which are stored in personal computer should not be backed up periodically
a.FALSE
b.TRUE
Question 3
Which aspect of Information Security Triad shows that Information can be accessed and
modified by authorized individuals in an appropriate timeframe?
a.Accessibility
b.Availability
c.Confidentiality
d.Integrity
Question 4
Which of the following is not part of the information security triad?
a.Availability
b.Accessibility
c.Confidentiality
d.Integrity
Question 5
Which run on the operating system and intercepts packets as they arrive to a computer?
a.Hardware firewalls
b.Both of them
c.Software firewalls
Question 6
Which aspect of Information Security Triad shows that data has not been altered in an
unauthorized manner?
a.Accessibility
b.Availability
c.Integrity
d.Confidentiality
Question 7
What does the term authentication mean?
a.Making sure someone using the computer is who they say they are by use of
passwords and other techniques
b.all of them
c.Making sure that data is kept confidential, so only the owner of the data can see it
d.Making sure data is accurate
Question 8
Security policies must be issued by Senior Management
a.TRUE
b.FALSE
Question 9
Which of the following is NOT a way to help with password protection?
a.train people on how to create a good password
b.use a complex password
c.change your password regularly
d.use the same password for multiple web sites and computer systems
Question 10
What is role-based access control?
a.it is an Access Control List (ACL) that defines everyone's access
b.it is used to encrypt user passwords
c.it is used to give users with specific characteristics (roles) different levels of
access to information
d.it requires at least two forms of authentication

quiz 6 10đ
Question 1
Which does allow the data to be copied and stored for analysis?
a.Data storage
b.Warehouse
c.Database
d.Data warehouse
Question 2
Which is an application allowing data to be entered, modified, deleted?
a.all of them
b.Data storage
c.SQL
 d.DBMS
Question 3
Which is a language that helps extract information from the database for analysis purposes?
a.data mining
b.Python
c.C#
d.SQL
Question 4
Facts and statistics collected for reference or analysis are defined as:
a.Knowledge
b.Data
c.Wisdom
d.Information
Question 5
The goal of many IS is to transform data into… In order to generate… that can be used for
decision making
a.reports, graphs
b.knowledge, questions
c.information, knowledge
d.digital, information
Question 6
Data is developed when information has been aggregated and analyzed to make decisions
a.TRUE
b.FALSE
Question 7
What does DBMS stand for?
a.Dynamic Management Software
b.None of them
c.Database Management System
d.Data Management System
Question 8
Which of the following is NOT a data type?
a.Text
b.Name
c.Date
d.Number
Question 9
Which does define the unique character of each record in database?
 a.Data value
b.Primary Key
c.all of them
d.Data type
Question 10
Contains a subset of data warehouse information
a.database
b.data mart
c.data mining
d.structured data

Quiz 7 10 đ
Which is type of eCommerce "thegioididong.com" defined?

a.B2C
b.C2C
c.all of them
d.B2B
Question 2
Key feature of eCommerce "Ubiquity" is defined as:

a.all of them
b.Internet/Web technology available everywhere: work, home, and so on, anytime
c.The technology works through interaction with the user
d.Supports multi types of message such as video, audio, and text
Question 3
Good customer relationships can determine success or failure for the business.

a.TRUE
b.FALSE
Question 4
Which is key feature of CRM defined as building customer loyalty?

a.Retain
b.Acquire
c.Enhance
Question 5
Which is feature of digital goods?
 a.Pricing highly variable
b.all of them
c.Costs of delivery over the Internet very low
d.Can be delivered over a digital network
Question 6
The technology reaches across national boundaries, around Earth is definition of which
feature of eCommerce?

a.Global reach
b.Ubiquity
c.Richness
d.Universal standards
Question 7
Which of the followings can be digital goods?

a.Software
b.Films
c.Photos
d.all of them
Question 8
Ecommerce is use of the Internet and web to transact business

a.TRUE
b.FALSE
Question 9
Which is not digital good?

a.Tables and Chairs

b.Video
c.Music tracks
d.eBooks
Question 10
A strategy used to collect information about the customer’s needs in order to develop
stronger relationships is:

a.ERP System
b.CRM
c.CRM System
d.None of them

Question 11
One of benefits of disintermediation to consumer is reducing cost

a.TRUE
b.FALSE
Question 12
Which feature of eCommerce affect to personalized messages sent to individuals or specific
groups?

a.Personalization
b.Richness
c.Social technology
d.Global reach
Question 13
With CRM software, company can analyze and identify trends and customer’s needs.

a.TRUE
b.FALSE
Question 14
Which is key feature of CRM defined as finding new customers?

a.Enhance
b.Retain
c.Acquire
d.all of them
Question 15
Which is NOT benefit CRM system brings to business?

a.Integrate customer data from all over the organization

b.Provide single enterprise view of customers
c.Analyze customer's needs
d.Consolidate and analyze data of employees

Quiz 8 10đ
Question 1
Which is a software application used to analyze an organization’s data to improve decision
making?
a.eCommerce website
b.CRM system
c.None of them
 d.BI software
Question 2
Which is system of integrated software modules and a centralized database?
a.ERP
b.Ecommerce
c.all of them
d.CRM
Question 3
ERP system enhances operational efficiency
a.FALSE
b.TRUE
Question 4
Which is an INCORRECT statement?
a.ERP system contributes to build fluent information pipepline in organization
b.ERP is a system of separated modules
c.In ERP system, data is collected from many divisions of firm
d.ERP system enables sharing data through business processes
Question 5
Which is an issue of ERP implementation?
ERP software is very complex and the business process also changes quickly
After ERP implementation, it is possible that a company may have to replace many
people
c.Most companies underestimate the complexity of ERP implementation
d.all of them
Question 6
Companies need information to support management to make the right business decisions
a.TRUE
b.FALSE
Question 7
The main factor required for ERP implementation is collaboration skills
a.TRUE
b.FALSE
Question 8
ERP implementation requires a strong and experienced team.
a.TRUE
b.FALSE
Question 9
We must ensure data accuracy in BI implementation.
a.TRUE
 b.FALSE
Question 10
ERP system does not support firm-wide information for decision making
a.FALSE
b.TRUE

Câu11: Which is a Business Intelligence tool(s)?

a.all of them
b.OLAP
c.Dashboards
d.Reporting

quiz 9 10đ
Question 1
An information system may require many projects for completion
a.FALSE
b.TRUE
Question 2
Which is an IS development life cycle?
a.Agile
b.all of them
c.Waterfall
d.Spiral
Question 3
Which viewpoint focuses on delivering the project on-time and within budget?
a.None of them
b.Business viewpoint
c.Quality viewpoint
d.Resources viewpoint
Question 4
We don't need to balance three viewpoints in a project.
a.TRUE
b.FALSE
Question 5
Three viewpoints of an information system project are:
 a.Business, Technology, Quality
b.all of them
c.People, Process, Technology
d.Business, Resources, Quality

Question 6
Which phase of Information System Development defines current problems and high level
needs?
a.System implementation
b.System architecture and design
c.System maintenance
d.Problem Recognization
Question 7
Which role focuses on business needs?
a.Business Manager
b.all of them
c.Project Manager
d.Technical Manager
Question 8
Which viewpoint focuses on results and business values of the solution?
a.None of them
b.Quality viewpoint
c.Business viewpoint
d.Resources viewpoint
Question 9
Who mostly are senior managers and have right to make important decisions of project?
a.Directors
b.all of them
c.End users
d.Decision Board
Question 10
Which role focuses on Resources viewpoint?
a.Project Manager
b.Technical Manager
c.all of them
d.Business Manager