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230 views

FE Script

Uploaded by

anzark957
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FE Script

Hello, this is ___________ with American Benefits/Senior Benefits. How are you doing today?

I spoke to you last week, but you were busy at that time. Do you remember?

Let me remind you.

I am calling to inform that you qualify to get information on a State Regulated Final Expense Program which is designed
to cover 100% of your Funeral Expenses as well.

1. So, I believe you are still residing in the State of Texas. Right?
2. How old are you? (Must be in b/w 50 – 75)
3. Are you a smoker or non smoker?

As mentioned earlier, we are providing you information on these State Approved Plans for you to review. If you like
these options only then you can make the decision about it. So,

4. We have 3 different coverage plans, starting from $5000 and goes all the way up to $25,000. Which plan would
you like to have the information on?
5. Do you have any major health conditions like chf, dementia or cancer?
6. Verify customer’s name

Great! I have all the information I need. Let me bring in our Specialist who will further assist you regarding the plans.
Okay?

Rebuttals
Q. What is this call about?

This call is about a State Regulated Final Expense Program which is designed to cover 100% of your funeral and burial expenses in the
hour of need.

Q. How much time is it gonna take?

This is gonna take few minutes.

Q. Not Interested.
I understand you are not interested

If you do not mind let me, tell you something?

Well, I do not want you to make any decisions right away. All I am asking you to do is to look at the options we have for you. And if
we can offer you something that is a little more affordable with a little more coverage then you can move from there, okay?

Q. I already have insurance.


I see that you are planning things ahead which is an important thing. We are not going to change any prices or relationship that you
currently have. But for future references, you can check all the discounts and benefits you can qualify for. After that, if something
suites you, you may take some time to think about it. Okay?

Q. Customer below 50 or above 80 years of age?

Well, I appreciate your time and patience with me today. Unfortunately, you do not qualify for this program right now. You have a
wonderful day.

Q. What is the premium?

That is a great question! – The premium is very low and completely depends upon your age and your health. Let me quickly pre-
qualify you first and my licensed agent will be more than happy to answer you that.

Q. Where are you located?

Well, I am currently sitting in our Home Office in Phoenix Arizona, but we have licensed Agents available all over the country.

Q. Why do you want to know my age?

That is a great question. The promotion is only valid for customers that are aged between 49 – 81. So, how old are you?

Q. This is not John. Who do you want to speak to?

Oh, let me update my records, this call is about a Final Expense program that is designed to cover 100% of your funeral and burial
expenses up to $20,000 with additional benefits.

Q. I am not from this state.


let me update the system

Oh, ok, let me update my records, now we have licensed specialists available all over the country. As this call is about a Final Expense
program that is designed to cover 100% of your funeral and burial expenses up to $20,000 with additional benefits.

Q. I have a bad health condition. I do not qualify.

Well, I am sorry to hear that. However, I have good news for you today. With our Final Expense policy, you still qualify for the
promotion regardless of how bad your health condition might be. So let me quickly finish qualifying you first and have you connected
with our licensed agent.

Q. I cannot afford it
Well, I can respect that but the plans we offer are specially designed for people living on a fixed income. I am sure our plan will fit
into your budget and be extremely beneficial for you.

Q. Why don't you send me something in writing?

Let me tell you how we work. We work with multiple companies and after we have qualified for you for this promotion, we will
decide the best carrier for you and our licensed agent will be more than happy to send you the information in writing with all the
details and benefits.

Q. I believe you have Called Me Before

Yes, there may be some other companies calling around, but it was not us though. Now this will take just a few minutes to give you
the details of all the benefits you qualify for, okay?

Q. From where did you get my information?

The information of our customers is collected through different sources which may include Internet where customer or their family
members may have shown interest in buying a discounted insurance.

Q. Customers below 49 and anyone above that age?

Okay – Is there someone at your home who is above the age of 49? Will you be interested in knowing about the plan for that person?

Q. Do you think I am going to die?

Well, I know it is not a great thing to talk about but it’s important to plan. Do you even know what the cost might be? The cost for
funeral expenses these days starts at $3 - $5 Thousand Dollars for Cremation and $7 - $12 Thousand Dollars for Burial Expenses.

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