Scribd
Upload
13 views

Project Front Sheets

Uploaded by

kumarkishore7749
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
13 views

Project Front Sheets

Uploaded by

kumarkishore7749
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 8

A STUDY ON CUSTOMER SATISFACTION WITH

SPECIAL REFERENCE TO FLYJAC LOGISTIC PVT . LTD AT GUINDY CHENNAI


A PROJECT REPORT
SUBMITTED
BY

SUMITHRA N
REG NO : 412003790

TO
MADRAS UNIVERSITY

In Partial fulfillment of the requirement for the award of the degree of


BACHELOR OF BUSINESS ADMINISTRATION
Under the Guidance of
Mrs. P.YOGALAKSHMI, B.sc.,M.B.A.

APOLLO ARTS AND SCIENCE COLLEGE NORTH CHENNAI


SENDRRAMBAKKAM, CHENNAI - 52.
2021 – 2024
ABSTARCT

Based on the topic, this project analyzes the “CUSTOMER SATISFACTION IN


REFERENCE TO THE FLYJAC LOGISTICS COMPANY PVT LTD ”

It gives a brief report on the profile of the “FLYJAC LOGISTICS COMPANY


PVT LTD”
The project also speaks on its various product profiles and its future plans

It shows what strategies the FLYJAC LOGISTICS COMPANY PVT LTD , have
used to satisfying the customers.

To undertake the research the questionnaire is prepared so as to know how much the
customer are satisfied after using FLYJAC LOGISTICS COMPANY PVT LTD
TRANSPORTATION , are they willing to be alloyed customers or do they prefer
other transport. The survey the areas where the company needs to improve and the
areas where it has gained its popularity
CERTIFICATE

This is to certified that the project title “A STUDY ON CUSTOMER SATISFACTION


WITH SPECIAL REFERENCE TO FLYJAC LOGISTICS PVT. LTD AT GUINDY
CHENNAI ”

SUMITHRA. N
REG NO : 412003790

For B.B.A degree is the project research done by them during the year 2022 – 2024 and that the
project as is not formed the basis for the award to the candidate any degree, Diploma, Associated,
fellowship or any other similar title.
Also satisfied that the project represents is independent work

Place : Chennai
Date :

PRINCIPAL
PROF. S. SARAVANAN MCA. M.PHIL. ME, PGDCA
APOLLO ARTS AND SCIENCE COLLEGE NORTH
CHENNAI - 52

Mrs. P.YOGALAKSHMI B.sc ., M.B.A.


(HEAD OF THE DEPARTMENT)

EXTERNAL EXAMINER
DECLARATION

We hereby declare that the project title “A STUDY ON CUSTOMER SATISFACTION

WITH SPECIAL REFERENCE TO FLYJAC LOGISTICS COMPANY Pvt.


Ltd” Submitted by us for the degree of Bachelor of Business Administration during 2021 – 2024,
and the project as not formed the basis for the award of any degree, diploma, associated fellowship
or any similar title to us.

(SUMITHRA. N)

Date :
Place : CHENNAI

Under the Guidance


Mrs. P.YOGALAKSHMI B.sc.,M.B.A.
(HEAD OF THE DEPARTMENT)
ACKNOWLEDGEMENT

I thank the Almighty for the grace that sustained me to complete this project successfully.

I wish to express my gratitude to PROF. S. SARAVANAN MCA. M.PHIL., ME, PGDCA.,


APOLLO ARTS AND SCIENCE COLLEGE NORTH CHENNAI , CHENNAI – 52 for
having given me the opportunity to do my B.B.A Degree course.

My sincere thanks are due to Mrs. P.YOGALAKSHMI B.sc., M.B.A. head of the department of
B.B.A for having paved the way enabling the course to be completed successfully.

I cordially thank for support and help given to me by the Authoritative person in and the
LOGISTICS DEPARTMENT especially KARTHICK guided me well through the project
training.
CONTENTS

S.NO TITLES PAGE NO


List of Tables

List of chart

CHAPTER – I

1.1 INDRODUCTION 1
1.2 OBJECTIVES OF THE STUDY 2
1.3 SCOPE OF THE STUDY 4
1.4 LIMITATIONS OF THE STUDY 6

CHAPTER – II
2.1 REVIEW OF LITERATURE 9
2.2 RESEARCH METHODOLOGY 14
CHAPTER – III

3.1 COMPANY PROFILE 20


CHAPTER – IV
4.1 DATA ANALYSIS AND INTERPRETATION 23

CHAPTER – V
5.1 FINDING 50
5.2 SUGGESSTION 52
5.3 CONCLUSION 54

ANNEXURE 60
BIBLIOGRAPHY 63
LIST OF TABLES

S.NO TITLE PAGE. NO

4.1 Age wise classification 24

4.2 Gender wise classification 26

4.3 Designation of the employee 28

4.4 Income level of the respondents 29

4.5 Motivational to buy the product 31

4.6 Use of the product 33

4.7 Availability of the product 35

4.8 Service rendered 37

4.9 Quality of the product 39

4.10 Mode of the communication 41

4.11 Amount paid for free service 43

4.12 Customer satisfaction of service rendered 45

4.13 Satisfaction level of services by purchase 46

4.14 Factors influencing to purchase 47


S.NO TITLE PAGE.NO

4.1 Age wise classification 25

4.2 Gender wise classification 27

4.3 Designation of the employee 29

4.4 Income level of the respondents 30

4.5 Motivation to buy the product 32

4.6 User of the product 34

4.7 Availability of the product 36

4.8 Service rendered 38

4.9 Quality of the product 40

4.10 Mode of the communication 42

4.11 Amount paid for the service 44

4.12 Customer satisfaction of service rendered 46

4.13 Satisfaction level of services by FLYJAC 47

4.14 Factors influencing to purchase 48

You might also like