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Machine Efficiency Management Calculations

The document discusses several related metrics for measuring system reliability: mean time between failures (MTBF), mean time to repair (MTTR), mean time to recovery (MTTR), mean time to respond (MTTR), and mean time to resolve (MTTR). It provides the definitions and formulas for calculating each metric.

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35 views3 pages

Machine Efficiency Management Calculations

The document discusses several related metrics for measuring system reliability: mean time between failures (MTBF), mean time to repair (MTTR), mean time to recovery (MTTR), mean time to respond (MTTR), and mean time to resolve (MTTR). It provides the definitions and formulas for calculating each metric.

Uploaded by

tamatpc22
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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MTBF: Mean time between failures

MTBF (mean time between failures) is the average time between repairable failures of a
technology product.
MTBF is calculated using an arithmetic mean. Basically, this means taking the data from the period
you want to calculate (perhaps six months, perhaps a year, perhaps five years) and dividing that
period’s total operational time by the number of failures. So, let’s say we’re assessing a 24-hour
period and there were two hours of downtime in two separate incidents. Our total uptime is 22
hours. Divided by two, that’s 11 hours. So, our MTBF is 11 hours.
Mean Time Between Failures = (Total up time) / (number of breakdowns)

MTTR: Mean time to repair


MTTR (mean time to repair) is the average time it takes to repair a system (usually technical or
mechanical).
You can calculate MTTR by adding up the total time spent on repairs during any given period and
then dividing that time by the number of repairs.So, let’s say we’re looking at repairs over the
course of a week. In that time, there were 10 outages and systems were actively being repaired for
four hours. Four hours is 240 minutes. 240 divided by 10 is 24. Which means the mean time to
repair in this case would be 24 minutes.
Mean Time To Repair = (Total down time) / (number of breakdowns)
"This metric is useful when you want to focus solely on the performance of the team regarding the
speed of the repairs. Depending on the specific use case it might or might not include any time
spent on diagnostics. Having separate metrics for diagnostics and for actual repairs can be useful,
however in many cases those two go hand in hand. For example, when the cause of the incident is
unknown, different tests and repairs are necessary to be done several times before finding the root
cause. For such incidents including diagnostics together with repairs in a single Mean time to repair
metric is the only possible option."

MTTR: Mean time to recovery


MTTR (mean time to recovery or mean time to restore) is the average time it takes to recover from
a product or system failure.
Mean time to recovery is calculated by adding up all the downtime in a specific period and dividing
it by the number of incidents. So, let’s say our systems were down for 30 minutes in two separate
incidents in a 24-hour period. 30 divided by two is 15, so our MTTR is 15 minutes.
MTTR = sum of all time to recovery periods / number of incidents
MTTR: Mean time to respond
Mean time to respond is the average time it takes to recover from a product or service failure from
the time the first failure alert is received.
The time to respond is a period between the time when an alert is received and the resolution of
the incident. The average of all incident response times then gives the mean time to respond. For
example, if you spent total of 40 minutes (from alert to fix) on 2 separate incidents during a course
of a week, the MTTR for that week would be 20 minutes.

MTTR = sum of all time to respond periods / number of incidents


"Mean time to respond helps you to see how much time of the recovery period comes down to
alerting systems and your team's repair capabilities - and access their effectiveness. There are two
ways by which mean time to respond can be improved. First is improving the speed of the system
repairs - essentially decreasing the time it takes from when the repairs start to when the system is
back up and working. This can be achieved by improving incident response playbooks or using
better error analytics or logging tools for example. The second is by increasing the effectiveness
of the alerting and escalation process. This is because MTTR includes the timeframe between the
time first alert to the time the team starts working on the repairs. This time is called Mean time to
acknowledge (MTTA) and shows how effective is the alerting process."

MTTR: Mean time to resolve


Mean time to resolve is the average time it takes to resolve a product or service failure. The
resolution is defined as a point in time when the cause of an incident is identified and fixed.
The time to resolve is a period between the time when the incident begins and the resolution of the
specific incident. The average of all incident resolve times then gives the mean time to resolve.
For example, if you spent total of 10 hours (from outage start to deploying a fix of the root cause)
on 2 separate incidents during a course of a month, the MTTR for that month would be 5 hours.
MTTR = sum of all time to resolve periods / number of incidents
Mean time to resolve is useful when compared with Mean time to recovery as the difference shows
how fast the team moves towards making the system more reliable and preventing the past
incidents from happening again. This comparison reflects on the functioning of the postmortem
and post-incident fixes processes.
MTTA: Mean time to acknowledge
Mean time to acknowledge is the average time it takes for the team responsible for the given
product or service to acknowledge the incident from when the alert is triggered.

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