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PCM340 - Final-Communication Skills To Work

The document discusses communication skills and preparing for presentations. It covers topics like understanding your audience, rehearsing your presentation, preparing for questions, maximizing the impact of visual aids, and best practices for using visual aids.

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ralyaj510
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29 views

PCM340 - Final-Communication Skills To Work

The document discusses communication skills and preparing for presentations. It covers topics like understanding your audience, rehearsing your presentation, preparing for questions, maximizing the impact of visual aids, and best practices for using visual aids.

Uploaded by

ralyaj510
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Putting Communication

Skills to Work
Jeremy Ralya
Persuasion
The process of creating, reinforcing, or changing
people’s beliefs or actions.
Our Agenda:
• Preparedness: Get Ready, Get Set, Go
• Maximizing the Impact of the Content
• A Lesson on Visual Aids
Preparedness:
Get Ready
• Audience-Centeredness:
• Know the audience’s Interests & Attitudes
• Align the topic and main points to them.
• Adjust, suppress, and adopt the
audience’s views.

• Analyze the Situation & Physical Location-


Dictates:
• Tone,
• Appropriateness of Topic
• Presentation Length.
Preparedness: Get Set
• 5-Step Method of Rehearsal:
1. Full Speech Outline: Write speech out word-for-word.
2. Speaking Outline: At-a-glance, visual framework w/ cues.
3. Practice w/ Speaking Outline – Out loud!
4. Practice in the Mirror: Focus on Eye Contact & Mannerisms
5. The Dress Rehearsal: Setting, Technology & a Live Audience.

• Result: Ability to speak “Extemporaneously"


5 Tips for Q&A Prep:

1. View questions as signs of genuine interest.

2. Give the questioner your full attention-


Preparedness: 3. Technical topic? non-technical answers
Get Set 4. Don’t try to bluff.

5. Pro Tip #5 Stay on Track-

• Result: Solidify speaker credibility.


Preparedness: Go!
• Vocal Tone
• Volume: UP!
• Inflection: Avoid Monotone
• Pauses:
• Leverage Silence
• Avoid Vocalized Pauses (Uh, er, and um)

• Body Language
• First Impressions Matter
• Eye Contact is Key
• “Make sure your hands don’t upstage your ideas.”
Content: Maximize Impact!

Balanced Vocabulary: Organization Results:


Colorful Language: ie. Office Jargon Tell them, Tell Them, Told Them. Quantitative : Statistics
Plain Language: K.I.S.S “Problem-Cause- Solution” Order Qualitative: Testimonials
Visual Aids:
Risks
• Distractions:
• Avoid Zooming, Panning, Animations and
Sounds!
• Beware: ”Death by PowerPoint”

• Technical Issues & Logistics Challenges:


• Setup 1 day in advance.
• Good Location?
• Appropriate Size?

*Remember - a visual aid is useless if no one


can see it.
Visual Aid: Best
Practices
• Rule #1: Simple Slides with
consistent:
• Typeface
• Colors
• Themes

• #1 Mistake: Cramming too much


text on 1 slide.
• 3X5 Rule: No more than 3 lines
with five words per line (per
slide)
Visual Aids: Statistics

Graphs: Charts:
City Population
Chicago 2.7M
Miami 440 K

Disagree Neutral Denver 711 K


Austin 965 K
San Francisco 815 K

Agree
Visual Aids: Audience
Participation

• Challenging to coordinate
• Effective for helping the audience
remember.

"I hear and I forget, I see and I remember, I


do and I understand.” - Confucius
References:
Lucas, S.E. (2020) The art of public speaking (13th ed.). New York, NY: McGraw-Hill
Thank you.

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