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MIS Chapter 02 Notes

The document discusses various topics related to business, including the definition of a business, basic business entities, business processes, information systems that support business functions, enterprise applications like ERP and SCM, and concepts like e-business, e-commerce, collaboration and social business.

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77 views

MIS Chapter 02 Notes

The document discusses various topics related to business, including the definition of a business, basic business entities, business processes, information systems that support business functions, enterprise applications like ERP and SCM, and concepts like e-business, e-commerce, collaboration and social business.

Uploaded by

Dishantely Sambo
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Chapter 2.

Global E-Business and Collaboration

Business, Social Business, E-Business & Collaboration

What is a Business?
A Business is a formal organization that produce products/provide services for a profit.

Four (4) Major functions of a Business

Five (5) Basic entities in a business:


• Suppliers,
• Customers,
• Employees,
• Products & Services, and
• Invoices & Payments

How do you want your employees to perform the functions. --> Business Process

Business Process: The actual steps and tasks (activities) that describe how work is organized in a
business

Every business can be seen as a collection of business processes.

Cross-functional process

Interorganizational process

How does information technology enhance Business processes?

How to coordinate and control the four major functions?


Different Types of Information Systems

• Transaction Processing System (TPS),


• Management Information System (MIS),
Systems for Business Intelligence help to make more informed decisions.
• Decision Support System (DSS) &
• Executive Support System (ESS).

Enterprise Application = system that span functional areas, focus on executing business processes across
the business firm, and include all levels of management.

Four (4) major Enterprise Applications:

• Enterprise Resource Planning (ERP) (Enterprise Systems)

• Supply Chain Management System (SCM)

• Customer Relationship Management System (CRM)

• Knowledge Management System (KM)

(Source: Laudon & Laudon, 2019, pg 53, 55-57).


ERP is an enterprise wide application, consisting of different modules covering all business processes,
using a central database.
Internet, Intranet & Extranet
All use internet technology (TCP/IP, HTML, browser, webpages, ip-address, etc)
Internet is public. Accessible for everyone
Intranet & Extranet are private. Needs user-id and password.

E-Business, E-Commerce & E-Government


E-Business: The use of digital technology and the Internet to execute the major business processes in
the enterprise.
E-Commerce: is the part of e-business that deals with buying and selling goods and services over the
Internet. (physical goods and digital goods). It also includes activities supporting those marketing
transactions such as advertising, marketing, customer support, delivery, payment and security)
E-Government: the use of Internet and networking technologies to enable government and public
sector agencies' relationships with citizens, businesses and others government organizations digitally.

Collaboration & Social Business


Collaboration: working with others to achieve shared and explicit goals.
Why is collaboration important nowadays? see page 58.
Social Business: the use of social networking platforms (like Facebook, Twitter, etc) to engage their
employees, customers, and suppliers
Keyword in Social business is Conversation.
Different tools.

The Time/Space Collaboration and Social Tool Matrix.

The role of Information Systems function in a business.


Business needs information systems to operate, information system department is responsible for IT
services.
The IT department
Programmers, System Analysts (Business Analyst, Information Analyst), Information Systems Managers,
Chief Information Officer (CIO), Chief Security Officer (CSO), Chief Privacy Officer (CPO), Chief Knowledge
Officer & Chief Data Officer

Cases
Read the case (twice), and look up the difficult words.
Read the case and summarize in one sentence the paragraph.
Read the case and answer the questions.

MPC
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.

1) Which of the following is an interorganizational business process?


A) Hiring an employee
B) Creating financial statements
C) Identifying a customer
D) Checking product quality
E) Ordering raw materials

2) Which of the following is not a true statement with respect to business processes?
A) Every business can be seen as a collection of business processes.
B) Information systems can automate many steps in business processes that were formerly performed
manually.
C) Analyzing business processes can enable you to achieve a clear understanding of how a business
actually works.
D) A business process may involve a unique way in which work, information, and knowledge are
coordinated within an organization.
E) The efficiency of a business firm is not related to its business processes.
3) Which type of system would you use to change a production schedule if a key supplier was late in
delivering goods?
A) MIS
B) CRM system
C) SCM system
D) ESS
E) DSS

4) Which of the following systems is designed to summarize and report on the company's basic
operations?
A) ESS
B) DSS
C) MIS
D) TPS
E) KMS

5) What is the most important benefit of an enterprise application?


A) Enabling cost-effective, e-business processes
B) Enabling business functions and departments to share information
C) Enabling a company to work collaboratively with customers and suppliers
D) Enabling managers to make better decisions
E) Enabling speed of communicating

6) In a business environment, the focus of collaboration is to:


A) prevent miscommunication.
B) foster better communication.
C) increase a firm's profit margin.
D) accomplish the task at hand.
E) provide a sense of community.

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