AMA COMPUTER COLLEGE

777 Maharlika Highway, Bitas,

Cabanatuan City

Web-Based Resort Reservation and Management System for

Dentofarm Resort

A Thesis Presented To the Faculty

College Of Computer Studies AMA Computer College

In Partial Fulfillment

Of The Requirements in The Course UGRD-IT6398 IT

(IT Capstone Project) For The Degree Of

Bachelor Of Science in Information Technology

Jerome Marco Eugenio

Jeferdz John Compay

Jerry Neil Fernando

Proponents

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Acknowledgment

The researchers wish to express their heartfelt gratitude and warm appreciation to the

following individuals who have greatly aided them in shaping and reshaping this prominent

piece of work. First and foremost, we would like to praise and thank God, the Almighty, who

has granted countless blessing, knowledge, and opportunity to us, so that we have been finally

able to accomplish the thesis.

We would like to extend our sincere gratitude to AMA Computer College Cabanatuan City

Campus for letting us fulfill our dreams of becoming a better and developed individuals.

Thank you to our mentors, professors, and capstone adviser, Mr. Renato Manreza, Jr.,

who helped us grow into professional people and to all members of this group, for your hard

work, time spent, and accomplishments in completing this project.

We'd also want to thank Dentofarm Resort for allowing us and providing us with the

opportunity to develop a workable capstone project.

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Abstract

This project presents the design and development of a comprehensive web-based system tailored

for Dentofarm Resort, aimed at optimizing both guest experiences and resort management processes.

The proposed system integrates advanced functionalities to streamline resort market transactions,

encompassing reservation, quoting, booking, and guest customization.

The first component of the system focuses on user-friendly reservation and booking interfaces,

allowing guests to seamlessly explore Dentofarm Resort's offerings and secure accommodations for their

desired dates. This sets the foundation for an intuitive and accessible booking process.

Central to the system's capabilities is its dynamic quoting engine, ensuring transparent and flexible

pricing. Guests can tailor their experience by selecting from a range of services and amenities, with the

system instantaneously adjusting quotes based on their preferences. This personalized pricing structure

enhances the overall guest experience and increases the attractiveness of Dentofarm Resort's offerings.

To facilitate secure and convenient transactions, the system incorporates online payment. Upon

successful payment, guests receive comprehensive confirmation documents containing detailed

reservation information, itineraries, and relevant stay details.

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

The system's commitment to ongoing communication is evident through integrated customer

support features. Guests can effortlessly make inquiries, request modifications, or seek assistance at any

stage, fostering a responsive and supportive environment throughout their resort experience.

This holistic approach contributes not only to an elevated guest experience but also to improved

operational efficiency for Dentofarm Resort. By integrating reservation, quoting, booking, and

communication processes into a unified web-based platform, the proposed system is poised to redefine

how Dentofarm Resort manages its bookings, boost its popularity and enhance guests satisfaction.

Table of Contents

Title Page.......................................................................................................................1

Acknowledgment…....................................................................................................... 2

Abstract........................................................................................................................3

Table of Contents…...................................................................................................... 5

Chapter 1 Introduction of the Project and It’s Problem...............................................7

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Project and Background of the Study...............................................................7

Project Contexts...............................................................................................8

Purpose and Description...................................................................................9

Statement of the Problem.................................................................................9

Objective of the Study.......................................................................................10

Significance of the Study...................................................................................11

Scope and Limitation........................................................................................12

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Chapter 1

Introduction of the Project and It’s Problem

Project and Background of the Study

In the ever-evolving landscape of hospitality and tourism, resorts play a pivotal role in

providing guests with unique and memorable experiences. Dentofarm Resort, nestled in a

picturesque location, recognizes the need to leverage technology to enhance guest

satisfaction and streamline internal processes. The current manual and disjointed approach

to booking and management poses challenges in meeting the growing expectations of

modern travelers.

The tourism industry, including the resort sector, has witnessed a significant shift towards

online platforms for reservations and bookings. Guests now expect seamless and

personalized experiences, from exploring available services to making secure transactions.

Recognizing this trend, Dentofarm Resort envisions the development and implementation of

a Web-based Resort Reservation and Management System to stay ahead in the competitive

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

hospitality landscape.

This system aims to address several key challenges faced by Dentofarm Resort, such as

the need for a more efficient booking process, transparent pricing structures, and enhanced

communication channels with guests. The current manual methods not only pose limitations

in

terms of responsiveness but also hinder the resort's ability to adapt to dynamic market demands and

guest preferences.

Moreover, the proposed system aligns with industry best practices and emerging trends

in hospitality technology. Integrating a dynamic quoting engine, diverse payment options, and

robust customer support features reflects a commitment to providing a cutting-edge and

user-centric experience for Dentofarm Resort's guests.

By undertaking this initiative, Dentofarm Resort seeks not only to elevate the guest

experience but also to optimize internal processes, leading to improved operational

efficiency. The study aims to contribute valuable insights and practical solutions to the

challenges faced by resorts in the digital era, with Dentofarm Resort serving as a case study

for the successful implementation of a Web-based Resort Reservation and Management

System. Ultimately, the envisioned system has the potential to position Dentofarm Resort as

a leader in providing seamless, personalized, and technologically advanced resort

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

experiences.

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Project Contexts

The development of a Web-based Resort Reservation and Management System for Dentofarm

Resort is situated within the evolving landscape of the hospitality and tourism industry, characterized

by a pronounced shift towards digital solutions.

In response to industry trends and changing consumer expectations, Dentofarm Resort

recognizes the necessity of adapting its operations to remain competitive. The project aligns with the

broader digital transformation seen in hospitality, where online platforms and automated systems

play a pivotal role in enhancing guest experiences and operational efficiency. Modern travelers

increasingly seek the convenience of online bookings, and the proposed system is poised to meet

these expectations. By embracing technology, Dentofarm Resort aims to not only streamline

reservation and management processes but also gain a strategic advantage in a competitive market.

This initiative reflects Dentofarm Resort's commitment to providing a seamless and technologically

advanced experience, ensuring its unique position in the industry as a tranquil retreat that seamlessly

integrates modern convenience into the guest journey. The success of the project is anticipated to

contribute valuable insights to the broader discourse on the integration of technology in the

hospitality sector.

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Purpose and Description

The purpose of this project is to develop a Web-based Resort Reservation and

Management System for Dentofarm Resort, aiming to enhance guest experiences through

streamlined booking processes, transparent pricing, and efficient communication. The project

also seeks to improve operational efficiency, reduce errors, and position Dentofarm Resort as

an industry innovator in the competitive hospitality landscape.

Statement of the Problem

Dentofarm Resort currently faces operational challenges in its booking and management

processes that hinder its ability to meet the evolving expectations of modern travelers. The existing

manual and fragmented system leads to inefficiencies in reservation handling, lacks transparent

pricing structures, and hampers effective communication with guests. These issues not only impact

the overall guest experience but also pose obstacles to Dentofarm Resort's competitiveness in the

digital age. In the absence of an up-to-date Web-based Resort Booking and Management System, the

resort is at risk of falling behind industry standards, missing opportunities for growth, and failing to

capitalize on the increasing demand for seamless, personalized, and modernized resort experiences.

Therefore, there is a critical need for a comprehensive solution to address these challenges and propel

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Dentofarm Resort into a more competitive and guest-centric position within the hospitality sector.

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Objective of the Study

The objective is to implement a Web-based Resort Reservation and Management System for

Dentofarm Resort, focusing on enhancing guest experiences through online booking processes, transparent

pricing, efficient communication, and improved operational efficiency.

1. To have an easier way of accommodating customers.

2. To Develop a User-Friendly Booking Interface.

3. To Automate Reservation Handling and Documentation.

4. To create an easier way of transaction through online

payments.

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Significance of the Study

This study will benefit the following:

Administrator- The implementation of a Web-based Resort Reservation and Management

System significantly benefits administrators by efficiently manage operations, reducing manual

tasks, and enhancing overall efficiency in managing reservations and guest services.

Customers- For customers, the system contributes to a more user-friendly and personalized

booking experience, transparent pricing, and improved communication channels, thereby

elevating guest satisfaction and loyalty.

Business- This will enable them to accommodate multiple customers simultaneously and

improve sales by preventing customers from being dismissed due to a lack of system to receive

orders.

Future Researchers- This system could be used as a guide for the future researchers conducting

related study. Likewise, it could be a great help for them in developing or improving a new

system.

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

Scope and Limitations

In this study, security stands out as a pivotal aspect of the web-based system designed for

administrators and users in our project. The web admin panel serves as the exclusive gateway for

authorized personnel to receive job orders, ensuring restricted access to maintain a secure

environment. Furthermore, the admin panel facilitates file maintenance, allowing privileged users to

add, delete, and update products seamlessly.

The user interface is tailored to present an array of food menus and other products, enhancing the

customer's browsing experience. Security measures extend to sales and transaction monitoring,

providing a user-friendly interface for efficient tracking of the restaurant's income.

To enhance customer engagement, a contact page is implemented for addressing concerns and

requests, with communication streamlined through email. The system also accommodates online

transactions, acknowledging the growing trend of digital payments.

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 AMA COMPUTER COLLEGE
777 Maharlika Highway, Bitas,
Cabanatuan City

The scope of this web-based management and service system is extensive, offering multifaceted

benefits. It enables meticulous records and monitoring of business operations, providing insights into

product performance and costs during specific periods. The system's flexibility allows for the seamless

addition and modification of available food products, empowering the business to adapt and grow.

Limitations

Some of the limitations of the proposed system are:

a. The system rely on third-party services, such as payment gateways and mailing

services.

b. The system has limited offline functionality

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