A) B) C) D) E) F) G) H)
A) B) C) D) E) F) G) H)
0 EXAMINATIONS 2023
2. Highlight four measures a business may make to ensure that its environment is
conducive to its business activities.
a) Ensuring the business operates in surrounding that are clean and attractive to customers.
b) Ensuring that legal requirements and conditions have been fulfilled i.e., relevant permits and licenses
have been obtained.
a. Potential profits
b. Availability of market
c. Availability of raw materials
d. Amount of capital required
e. Level of competition
f. Security
g. Government policy
h. Level of development of infrastructure.
i. Future growth
j. Acceptance by the community
k. Cost of capital
l. Ability to manage
4. Identify the documents that each of the following descriptions refer to.
Description Document
5. Characteristics of services
a) They are intangible and invisible as they are not in material form.
b) They can’t be stored for future use-perishable.
c) Quality can’t be standardized.
d) They are inseparable from the provider.
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9. State the documents used for the following functions 4mks
(a) To inform a buyer that his or her account has been reduced by certain amount----------------credit
note
(b) To require a supplier to provide a particular service to a customer--------------local service order
(c) To determine/ascertain the credit worthiness of customer------------------ credit status inquiry
(d) To show that transport has been hired to deliver specified good to a particular buyer--------
consignment note
12. Factors under economic environment that positively affects the business.
a) Decrease in tax
b) Increase in consumer's disposable income
c) Decrease in prices of goods and services.
d) Decrease in price of complimentary goods.
13. Measures that a firm should take to improve the performance of its labour force.
a) Better renumeration
b) Better equipments for working
c) Offer promotion for hard working person
d) Training
e) Free holiday
f) Good working environment
18. State the various reprographic techniques that can be carried out in an office
a) Carbon copying
b) Stencil duplication
c) Photocopying
d) Spirit duplicating
e) Ink duplicating
19. Outline the factors that have to be taken into consideration when deciding on a type of
office layout to use
a) The cost of construction and maintenance
b) The number of staff to be accommodated in the office
c) The climatic condition of the area
d) Government directive if any
e) The nature of work to be carried out in that particular office
f) The nature and rank of staff to be accommodated in that particular office
g) The floor space available for the office
h) The need to maintain a good work flow among the workers
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20. State the best type of machine one would use to perform the following tasks
Functions Type of machine
(b) To fold documents put them in envelope and seal them Composite machine
(d) To run 300 copies of an exam for students in a school Printing machine
21. E-Commerce is a recent trend in business. Outline the advantages of using this method in
carrying out business activities. (4 marks)
a) One can have a wide variety of goods and services from all over the world
b) It reduces the cost of travelling to the market or in search of product
c) It is fast as deals can be made within a short period of time
d) A seller can advertise goods to many consumers over a wide area
e) Paper work and the many documents used on other trade are removed or reduced as selling
and buying is on-line
f) A lot of information about the market can be accessed on the internet
-Owner is free to stock whatever he/she wishes -Dealership can be withdrawn if operators stock
competing products
-Sells products from different manufacturers -Sells products from a single manufacturer
-Design of shop according to owners wish -Shops usually have the same design
-Prices of goods determined by shop owner or -Prices of goods set by the manufacturer
different manufactures
-Operators not trained by manufacturers -Operators are usually trained by manufacturer
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24. Reasons for issuing a credit note to a buyer.
a) Arithmetical errors like wrong addition
b) Price overcharges
c) Inclusion of wrong or unordered items in the invoice
d) Failure to deduct the allowable discounts
e) Return of goods (damaged goods)
f) Failure to note the return by the buyer of packing cases or containers used to deliver goods to
him/her
g) Use of wrong price list.
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