Classic & Premier Release 6.

2a
Installation Instructions
March 2024
Amongst other items, Release 6.2a contains:
• RSA: New prescribed rate for reimbursement kilometers & New Return of Earnings
Submission Report (OID report)
• Africa changes for: Zimbabwe, Zambia, Tanzania, Angola
• Payslip printing changes
• RSA: Employment Verification Services – Improvements to data synchronisation for better
performance.

Please read the Release Notes once the installation is complete, for a detailed explanation of all
the changes that are included in this Release.

What is important for you to know before you install Release 6.2a?

• All RSA users must install the Update in March

• All users must install this update. If not installed, you will not be able to do a month end
from April to May.
• When accessing your companies for the first time after installing the update, the
conversion process will take some time to complete. Please be patient until the conversion
process is completed.
• Attention RSA users: If you have already created a Tax Year-end copy of your data, it is
imperative to repeat the entire installation process in your Tax Year-end directory. This
step ensures the accurate installation of the OID report in your Tax Year-end directory.
• We recommend a sequential update, starting with your Live instance followed by your Tax
Year-end Folder. This approach ensures a smooth and error-free installation process.
• Check that you are currently on Release 6.1a or 6.1b.

• Full Administrator rights will be required by the user running the installation of the
update. It is strongly advised to run the installation on the server if you are working in a
server environment.

• For every user accessing the Payroll application, administrator rights will be necessary
during the initial login following the update installation. This requirement is a one-time
occurrence and can be revoked after the first login. If a user lacks full access, a workstation
reboot will be necessary
• Ensure that Stop Further Entry or Early Pay is NOT activated when you install the update.
• Premier ESS and Premier HR users, it is important to also install their respective updates.
• Please allow enough time for the update and do not interrupt the process. It will
take longer than usual due to the nature of this update.
• Make sure that ALL operators are out of the payroll. If they are not, programs and data may
be corrupted.

If you are unsure about any of the instructions above, contact us:
• Visit Sage Community Hub by clicking here or
• Log a web form inquiry here.

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Installation Instructions
Installing the New Release
In the Installation Instructions below we are assuming that the Payroll System is installed in
C:\Premier or C:\Classic.

1. Make a Full System Backup. Write down the Drive Letter and Directory Name where your
current Payroll System that must be updated, is installed (e.g. C:\Premier or C:\Classic).
Label this Backup as FullR61a or FullR6.1b.

2. Run the Premier_62a or Classic_62a application file.

3. The Installation will start with a verification of the Setup File, to ensure it is downloaded
correctly. This will take a while, please be patient.

4. The Wizard Welcome screen will be displayed. Click on Next.

5. The Select Destination Folder screen will be displayed.

At the ‘Current / Live Folder’, enter the directory name of your live Payroll directory or use
the Browse Button to browse to your current directory.

Once completed, click on Next. If Next is not available, you have selected an incorrect folder
name.

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6. The Compatibility Check will be displayed.

This screen will show the Compatibility Rules and Minimum System Requirements for
Release 6.2a. Any warnings and/or errors that may cause the installation to fail will be
indicated on the screen.

7. The next step will allow for some Additional Installation Actions.

You now have the option to “Rebuild / Re-Index Data Files”, before installing the upgrade.
This option is strongly recommended, but please note, that it will have an impact on the
duration of the update process.

If you have already made a Full System Backup, you can un-tick the “Make Full System
Backup” option. However, this option is strongly recommended, as it will allow the
installation process to roll back and restore the data and program files, should the
installation not be successful.

Once the selections have been made, Click on Next to continue with the installation.

8. Users with add on Modules.

Another warning Message will be displayed.

If you are an ESS / Premier HR user, please read the warning and ensure that all Premier ESS
and HR Services have been stopped. To acknowledge the messages, tick the box next to each
of the following questions:

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• “The ESS Website is offline”
• “The Premier ESS Process Service has been stopped”
• “The Premier ESS Comms Service has been stopped”
• “I have read and performed the tasks above”, and then click on Next

9. The Ready to Install Screen, which displays a summary of your selections, will be displayed.

Click on Install

10. The Installation Process will commence. Progress bars will indicate the status of the
installation. This process can take long. PLEASE do not interrupt the process.

11. The Installation Result Screen will be displayed. Click on Finish. Your programs have now
been updated. Now the data of the Payroll Companies must be updated and converted.
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Installation Instructions
Steps to follow when updating your Payroll Companies
1. When you open your payroll for the first time after installing the release you might get the
following message:

Select Yes to continue. Your computer might reboot after this installation.

Note: All users accessing the payroll might get this message.

2. When you access your Payroll Companies for the first time after installing the Release, you
will be warned that all your Companies must be updated to Release 6.2a. Only if you have
made a Full System Backup, click on Continue, otherwise click on Exit and contact us via
the channels mentioned at the end of this document for assistance. Once all the Companies
in your Directory have been updated, this message will no longer be displayed.

3. The Update Options Screen will be displayed. Select the required option, e.g. Update all
Companies (to Release 6.2a). Click on Continue.

PLEASE NOTE: This process will take longer than usual due to the nature of this
update.

4. While each Payroll Company is being updated, either the progress of the conversion of the
files, or the code of the employee who is being updated, will be displayed.

After you have installed the Release

1. Make another Full System Backup. Label this Backup as FullR62a.

2. If your Payroll application is installed in more than one directory, repeat the entire
Installation Process in each of these directories.

3. RSA users: If your already made a Tax Year end copy of your data, you must repeat the
entire installation process also in your Tax Year end directory. This is to ensure that
the correct OID report is installed in your Tax Year end directory.

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Installation Instructions
ODBC/SI/VIP Smart Users
Your ODBC Data Sources MUST also be Updated

1. From the Payroll Main Menu, select: Utilities – VIP ODBC Configuration. Enter your Login
Password when prompted to do so.

2. The ODBC Configuration Tool screen will be displayed. Click on Apply Changes to update
the Data Sources.

3. You will be warned that all other applications should be closed while you are applying these
changes. Once you have closed all the other applications, click on OK.

4. Once the changes have been applied you will be advised that: “Permissions have been
updated successfully”. Click on OK.

Premier ESS Users

All Premier ESS users installing Premier Payroll Release 6.2a must install the Employee Self Service
Version 12.9.28.1 update to ensure communication integrity between the ESS and Payroll
Applications.

Please refer to the separate Installation Instructions found on the Sage website for full details.

Premier HR Users
All Premier HR users installing the Premier Payroll Release 6.2a must install Premier HR Version
24.04.0.1 to ensure smooth integration between the HR and Payroll Applications.

Please refer to the separate Installation Instructions found on the Sage website for full details.

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Experiencing Problems?
Please read the following to assist you with any errors you may encounter during the Installation
Procedure:

• When installing on Vista, Windows 8, 8.1, Server 2008 or Server 2012 UAC (User Account
Control) is enabled:
• For limited users, i.e. users without local administrator rights, an elevation message will be
displayed prompting you to install with an administrator’s account. This implies that the
credentials of an administrator’s account must be used for the installation. Please contact
your administrator (IT Department) for assistance.
• For users with local administrator rights, the rights must still be elevated, but a username
and password will not be required.
• When using Windows 8 and 8.1 the UAC (User Account Control) must also be disabled on the
Local Security settings of the Workstation.
• Open Control Panel > Administrative Tools > Local Security Policies then expand Local
Policies and click on Security Options. Please disable all the User Account Control policies
as per screen shot below and then reboot the Workstation.

• On Windows 7 and higher if Premier/Classic is used via a map drive the Drive Letter needs
to be included on the Internet Explorer’s Trusted sites.

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• Open Internet Explorer > Internet Options > Security and select Trusted sites. Deselect
“Require Server verification (https:) for all sites in this zone” Tick box. Click on Sites, add
Map drive letter and then Add > Close.

• “Retrieving the COM class factory for Component with CLSID” error.

• Run Command Prompt as Administrator, in Windows, Click on Windows Start icon >
Run/Magnifying Glass and type “CMD” for Command Prompt. Right Click on “Command
Prompt” and select “Run as administrator”. Type in the following commands and press
ENTER after each command.

• “cd C:\Program Files (x86)\Sage VIP\” Press Enter

“marshal /regserver” Press Enter.

Please contact your IT Administrator for assistance.

• “The System in the Target Directory is not a Premier/Classic System, or the version is
incorrect”.

This will happen if the Premier/Classic System is not being installed into a
Premier/Classic directory, or if the release being installed does not follow onto the
current release of the software.

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• “The Installation Wizard for Premier/Classic Setup has failed: Errors will be listed here.
Contact your administrator”.

Your IT administrator should check the settings according to the information

displayed on the screen. Please contact your IT administrator for assistance.

• Experiencing a Method not found error as below? We suggest that you ensure you have .Net
4.8 installed.

If not, you can obtain it from the following links:

o https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-
web-installer

o https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-
offline-installer

• Running report files containing macro’s: Warning: "SECURITY RISK: Microsoft has blocked
macros from running because the source of this file is untrusted" when downloading Excel
report files, generated from payroll.
The user needs to locate the Excel template, which is included in the release, right-click on
the file, select Properties, and then select to unblock the file.

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Installation Instructions

If you are unsure about any of the instructions above, contact us via
• Instant Chat, which is accessible from the Support Base of the Customer Portal or
• Visit Sage Community Hub by clicking here or
• Log a web form inquiry here.

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