COURSE SYLLABUS FOR OPERATIONS MANAGEMENT AND TQM

Second Semester SY 2021-2022

Course Instructor : Dr. Agapito C. Rubio Jr., DBA

Shepherdville College : College of Business Education
Program : BS Management Accounting
Email : [email protected]

Welcome to BMEC1 – Operations Management.

This is an online course. During this course, you will learn about the world of managing operations. The
purpose is for you to gain an understanding of the managerial processes for effective operations in both
goods-producing and service-rendering organization. The best way to contact me is through email
(either directly or through GC in FB Messenger). All e-mails must include BMEC and a brief subject title
and use proper email etiquette. I will do my best to reply to emails that include the appropriate subject
line within 24 hours Monday-Friday (and probably just as quick on the weekend as well!).

Course Description
This course is an introduction to the concepts, principles, problems, and practices of operations
management. Emphasis is on managerial processes for effective operations in both goods-producing
and service-rendering organization. Topics include operations strategy, process design, capacity
planning, facilities location and design, forecasting, production scheduling, inventory control, quality
assurance, and project management. The topics are integrated using a systems model of the operations
of an organization.

Course Objectives
This course aims to improve students understanding of the concepts, principles, problems, and practices
of operations management. After completing this course, students should be able to:

 Develop an understanding of and an appreciation for the production and operations management
function in any organization.

 To understand the importance of productivity and competitiveness to both organizations and nations.
 To understand the importance of an effective production and operations strategy to an organization.

 To understand the various production and operations design decisions and how they relate to the
overall strategies of organizations.
 To understand the importance of product and service design decisions and its impact other design
decisions and operations.

 Obtain an understanding of quality management practice in organizations and how total quality
management and six-sigma facilitate organizational effectiveness.

 To understand the relationship of the various planning practices of capacity planning, aggregate
planning, project planning and scheduling.

 To understand the roles of inventories and basics of managing inventories in various demand settings.
 To understand contemporary operations and manufacturing organizational approaches and the
supply-chain management activities and the renewed importance of this aspect of organizational
strategy.

Course Required Textbooks:

David Collier and James Evans. OM, 2nd Edition. Upper Saddle River, NJ: South-Western Cengage
Learning, 2010/2011. ISBN-13: 978-0538745567

Technical Requirements:
As the course is conducted totally online, students are expected to have access to a reliable computer
that is connected to the internet. You should also have back-up access to the required electronic
resources as necessary for successfully completing this course. The Shepherdville College library is a
great resource for back-up technology resources. It is open from Monday through Saturday only. In
order to make the most of your learning experience, there are several technical requirements you will
need to fulfill. Refer to the guidelines below to help ensure your success. Microsoft Windows, Windows
2000 or XP 64 MB RAM 28.8 kbps modem (56K Recommended) CD or DVD Drive, Sound Card &
Speakers. To take advantage of the latest technology incorporated in this course, and to minimize the
need for additional plug-in downloads, it is recommended that you use the following:

 Microsoft Internet Explorer 6.0 or higher on a PC

 Adobe Reader 8.1.2 or higher (http://www.adobe.com/products/acrobat/readstep2.html)

 Microsoft Word 97-2003 or higher

 Microsoft PowerPoint 97-2003 or higher

 Microsoft Excel 97-2003 or higher  Quick Time Player 7 or higher

(http://www.apple.com/quicktime/download/) Course Grading Policy A unique consideration in this
course is a requirement for students to demonstrate a satisfactory level of competency or knowledge on
several specific elements of the course.
For these topics or problems a variety of approaches may be used including: timed quizzes and exams,
discussion boards, and other approaches. Scoring of the course grade in the grading process is shown
below. There are two major components in the grading system: 1. Class Standing 50%, 2. Term Exams
50%; The total of 100%.

1. Class Standing Components 50%

Group Chat Attendance 10%

Term Quizzes 10%

Discussion (Participation 10%) Boards ( 2% each time participated )

Student Assessed Questions (SAQs) 10% Competency & Understanding Exercises

Personal Grade of the Teacher 10%

2. TERM EXAMS Components

Pre-limenary Exam 50%

Midterm Exam 50%

Final Exam 50%

Students must score a passing mark of at least 75 or better on the quiz. Different topics for each chapter
will be posted online for class or group participation. Each student is required to make thoughtful posts
as well as replies to other students’ posts for the assigned chapter(s) and follow explicit instructions for
posting requirements. The discussion boards are an important part of your learning. Failure to post will
have negative impact on students’ participation grades. Plan to participate throughout the semester. It
is the responsibility of each student to keep up with the scheduled readings and discussions. In order to
achieve the highest possible score for discussion participation, students should post an original response
to the topic and more than two replies to show active engagement in the discussion. Postings will be
graded on three critical elements: participation (shows high degree of engagement and interaction with
others); timeliness (responses are on a consistent basis and throughout the semester); and critical
thinking (addresses the question completely and in-depth; points are clearly made and evidence
supports arguments/rationale; shows a clear grasp of content and elaborates with explanation and with
relevant examples).

Discussion board will be open for One Week. All discussions will be closed EVERY SATURDAY
AFTERNOON. Once the discussion board has been closed, there will not be no points given for
participation after closing.

IMPORTANT POSTING RULES:

 1) Postings may be a few sentences or a couple of paragraphs in length. The key to a quality post is that
it provides clear analysis and insight into the topic or questions. Your postings will be carefully read.

2) Note that long-winded postings are not necessary. The idea is for quality posts that add value to the
discussion.

3) Plagiarism among students (copying others’ postings) will NOT be tolerated. Please note that our
School’s Student Handbook prescribes corresponding penalties and sanctions for violations committed
on these cases. Shepherdville College has explicit rules regarding plagiarism and will be subject to
penalties. Students are advised to carefully read everyone’s postings to ensure that no one has
plagiarized your responses.

4) Students with very FEW or NO SUBSTANTIVE postings will not receive the highest credit.

5) Proofread your postings and eliminate any offensive references, poor sentence syntax, misspelled
words, etc. Keep errors to a minimum. It is critical that students read ALL the postings for each topic.
This will ensure that you not only respond to the topic questions but to your colleagues’ comments as
well. Also, it will help in ensuring against anyone plagiarizing your work.

There will be FOUR quizzes and SAQs to be given in each Term to assess your understanding of course
material. Each competency quiz is worth 10 Points.

Please note:
If a student misses a quiz, the student will earn a grade of zero. Makeup quizzes will not be given. The
competency quiz component of the course measures your individual ability to meet the course
objectives. Therefore, you must do and submit your own work. In accordance with Shepherdville College
Code of Student Conduct Section, the penalties for students guilty of academic dishonesty include
disciplinary probation, suspension, and expulsion. There will be THREE exams given to assess your
understanding of course material. Each exam is worth 50% . Exams will be announced when available.
The exams (and quizzes) may be timed and can only be accessed once; therefore, once you begin, you
may not stop and come back to it later. Please note further: If a student misses an exam, the student
will earn an Incomplete (INC) Mark. Special Exams can be requested from the Dean’s Office. A Special
Exam Fee of Php 100.00 per subject will be charge by the Finance Office. After the payment, a
corresponding permit will be issued and this will be presented to the Office of the College Dean. The
exam component of the course measures your individual ability to understand the concepts, principles,
problems, and practices of operations management. Therefore, you must do and submit your own work.

TENTATIVE SCHEDULE OF ACTIVITIES BMEC 1 – SY 2021-2022

Please Note: The instructor reserves the right to change this schedule as circumstances may dictate.
Course Introduction on Wednesday, January 19,2022 – 5:00 – 8:00pm Getting Started
 Introductory Presentations: https://www.youtube.com/watch?v=DEuzzLled6k
https://www.youtube.com/watch?v=Opr3a895iWs

 GOODS, SERVICES, & OPERATIONS MANAGEMENT (Ch. 1): January 26

 VALUE CHAINS (Ch. 2): February 02
 FORECASTING AND DEMAND PLANNING (Ch. 11): February 09
 MEASURING PERFORMANCE IN OPERATIONS (Ch. 3): February 16
 OPERATIONS STRATEGY (Ch. 4): February 23

PRELIM EXAM
 TECHNOLOGY AND OPERATIONS MANAGEMENT (Ch. 5): March 02
 GOODS AND SERVICE DESIGN (Ch. 6): March 09
 PROCESS SELECTION, DESIGN, AND ANALYSIS (Ch. 7) March 16
 FACILITY AND WORK DESIGN (Ch. 8): March 23
 CAPACITY MANAGEMENT (Ch. 10): March 30
 SUPPLY CHAIN DESIGN (Ch. 9): April 06

MIDTERM EXAM

 MANAGING INVENTORIES (Ch. 12): April 13

 QUALITY MANAGEMENT (Ch. 15): April 20
 QUALITY CONTROL ( TQM) April 27
 LEAN OPERATING SYSTEMS (Ch. 17): May 04
 OPERATIONS SCHEDULING AND SEQUENCING (Ch. 14): May 11
 PROJECT MANAGEMENT (Ch. 18) May 18

FINAL TERM EXAM