BSBPEF402

Class discussions
ELEMENT PERFORMANCE CRITERIA
Elements describe the Performance criteria describe the performance needed to
essential outcomes. demonstrate achievement of the element.
1. Plan personal work 1.1 Identify task requirements
schedule 1.2 Identify own accountabilities in line with task requirements
1.3 Assess barriers for performance of personal accountabilities
1.4 Develop a personal work schedule
2. Implement personal 2.1 Communicate personal work schedule to relevant personnel
work schedule 2.2 Monitor own performance according to personal work schedule
2.3 Document variations between expected and actual work
performance according to task requirements and communicate to
relevant personnel

3. Review personal work 3.1 Seek and evaluate feedback from relevant stakeholders on own
priorities work performance
3.2 Analyse variations between expected and actual work
performance
3.3 Update personal work schedule according to internal and
external feedback and changes in circumstances
Importance of Work Plan Steps/Elements:
• Stakeholder Requirements: Understanding and integrating stakeholder requirements is crucial for ensuring the work plan aligns with their
expectations and needs. This ensures stakeholder satisfaction and fosters trust and collaboration.
• Workgroup Targets: Setting clear targets for the workgroup provides direction and purpose. It aids in prioritizing tasks and focuses the
team's efforts on achieving common objectives.
• Timeframes: Establishing specific timeframes for tasks and milestones helps in effectively managing time and resources. It enables the
team to track progress and stay on schedule, preventing delays.
• Resources: Identifying the necessary resources (human, financial, material) ensures the team has everything needed to execute the plan
efficiently, avoiding resource-related bottlenecks.
• Risks: Recognizing potential risks allows for proactive management and reduces the likelihood of unexpected challenges disrupting the
workflow.
• Contingencies for Identified Risks: Having contingency plans for risks prepares the team to quickly respond to issues, minimizing their
impact on the project’s success.

Benefits of Setting Workgroup Goals:

• Focus and Direction: Clearly defined goals provide a focus for the workgroup, guiding efforts and decision-making.
• Motivation: Achievable and relevant goals motivate team members by giving them something tangible to strive for.
• Performance Measurement: Goals provide a benchmark against which the workgroup's performance can be measured, helping in
assessing progress and identifying areas for improvement.

Digital Applications/Tools for Scheduling and Planning:

• Trello: A visual tool that uses boards, lists, and cards for task organization and prioritization.
• Asana: A project management tool that allows task assignments, timelines, and progress tracking.
• Google Calendar: Useful for scheduling meetings, setting reminders, and blocking time for specific tasks.
• Microsoft Project: A comprehensive project management tool that offers detailed scheduling,
 Methods to Measure Employee’s Aspects to Consider for Self- Responding to Workplace
Performance: Assessment: Feedback:
• Performance Reviews: Regular • Quality of Work: Assess the • Respond Appropriately: Listen
assessments conducted by accuracy, thoroughness, and actively, thank the person for their
supervisors to evaluate an professionalism of your work. feedback, and avoid becoming
employee’s work. • Time Management: Evaluate how defensive.
• 360-Degree Feedback: Collecting effectively you manage your time • Analyze and Interpret: Consider the
feedback from peers, subordinates, and meet deadlines. feedback objectively, looking for key
and supervisors for a holistic view of • Teamwork and Communication: areas of improvement or strengths.
performance. Reflect on how well you collaborate • Implement Changes: Develop a
• Key Performance Indicators (KPIs): and communicate with colleagues. plan to address areas needing
Specific, measurable indicators tied improvement and integrate the
to job responsibilities and feedback into your work practices.
objectives.
 Commonly Used Time Management Ways to Elicit Feedback in Workplace
Components of Personal Work Plan:
Techniques/Strategies: Communication:
• Pomodoro Technique: Working in • Objectives: Clear goals you aim to • Direct Questions: Asking specific
focused intervals (typically 25 minutes) achieve. questions about your performance or
with short breaks. • Action Steps: Specific actions or tasks approach.
• Time Blocking: Allocating specific to meet objectives. • Open-Ended Queries: Inviting broader,
blocks of time for different tasks or • Deadlines: Specific timelines for more general feedback.
activities. completing each task. • Feedback Surveys: Using structured
• Eisenhower Matrix: Prioritizing tasks • Priorities: Ranking tasks in order of questionnaires for more formal
based on urgency and importance. importance. feedback collection.
• Resources Needed: Tools,
information, or support required.
• Performance Indicators: Metrics to
gauge progress and success.
• Review Dates: Scheduled times to
review and adjust the plan.
 Section 3:
Barriers to Work
Your Communicat Task Work Draft Email Review
Your Role Policies and Tasks to be Personal Schedule
Accountabili Resources: ion of Work Monitoring Schedule for Personal
and Duties: Procedures: Completed: Performance and
ties: Schedule: Template: Report: Feedback: Work
: Technology:
Priorities:
•Role: General •List of Policies •Tasks: •As General •Potential •Resource •Technology Use: •Communication •Compare the •Employee: •Recipients: CEO •Feedback
Manager at and Procedures: •Compile a report Manager, you are Barriers: Feelings Requirements: Utilize tools like Method: Email expected and General Manager. and Received:
OzOffice Clean. The role involves on unresolved accountable for of being stressed Access to the Google Calendar the work schedule actual •Date: [Insert Administrative [Choose an
•Responsibilities: working according customer ensuring the and company's or Microsoft Excel to the performance of Date]. Assistant. appropriate
Overseeing the to OzOffice complaints and completion of the overwhelmed, accounting and for creating a administrative tasks such as •Workgroup •Contents: Briefly response based
workgroup Clean's Staff outstanding assigned tasks and possible customer service detailed work assistant and managing client Objectives: As explain the on the feedback].
consisting of an Code of Conduct, invoices. within the distractions. software, support schedule. other relevant contracts, outlined in report's contents •Self-
Administrative Customer Service •Prepare a quote specified •Contingencies: from the •Evidence: A team members. addressing Section 1. and ask for Assessment:
Assistant and a and for a potential timeframes and Implement stress administrative screenshot of the •Proof: A customer feedback on your Reflect on your
•Work Progress
Customer Care Communication client, involving a according to management and customer created work screenshot of the complaints, team own work performance and
and Variations:
Assistant. Policy, and Stress site visit by the OzOffice Clean’s techniques like care assistants. schedule will be draft email will be management, and performance. develop strategies
Detail variations
•Duties: Management administrative standards. time management attached. attached. other specified for improvement.
between expected
Policy and assistant and and prioritization, duties. •Strengths and
•Managing Client and actual
Procedures. quotation and seek support Weaknesses:
Contracts: This performance.
includes •Relevant finalization. from peers or a Identify personal
•Achievement of
preparing Information: •Timing supervisor when strengths and
Objectives:
documentation, •Customer Requirements: overwhelmed. weaknesses.
Reflect on
checking client Service and The report is due whether •Updated Work
details, and filing Communication by the end of the organizational and Schedule:
documentation Policy: week and requires workgroup Describe changes
for 10-12 hours Emphasizes 2-3 hours. The objectives have made to the work
per week. politeness, quote needs to be been achieved, schedule based
•Resolving responsiveness, finalized by with an on feedback, with
Escalated professionalism, Wednesday at 12 explanation. an attached
Customer confidentiality, pm. screenshot of the
Complaints: and updated
Addressing and transparency in schedule.
resolving interactions.
escalated •Staff Code of
complaints Conduct:
within one week, Focuses on
dedicating about respect for
4 hours per others, integrity,
week. diligence, and
•Team economy and
Management: efficiency in job
Involves execution.
scheduling work, •Stress
providing training Management
and mentoring, Policy and
and performance Procedures:
management for Addresses
12 hours per workplace stress
week. and promotes a
supportive
environment.