27th March 2003

Queen Elizabeth II Conference Centre, London

on Theory of Constraints [ToC]
Theory of Constraints [ToC] is based on the
pioneering work of world renowned
management thinker and business leader,
Dr. Eliyahu M. Goldratt and has been developed
as a process for on-going improvement towards
corporate success.

key principles of ToC

ToC seeks to enable organisations to address three key The key principles of ToC enables one to analyse systems
questions as follows: and establish the underlying constraints, formal or informal,
physical or policy. ToC will also demonstrate and explain
• What to change? - not everything is broken. that in reality there are few causes to the many phenomena
and undesirable effects that we experience.
• What to change to? - i.e what are the simple
practical solutions that can make a difference. In essence, ToC provides an overall framework for helping
businesses and corporations to analyse their current reality,
• How to cause the change - ways, techniques determine core problems and develop breakthrough
and methods for overcoming the inherent solutions towards ongoing improvement.
resistance to change.
 keynote speaker
Dr. Eliyahu M. Goldratt is an educator, author, scientist, dedicated to bringing TOC ideals to Teachers, an
philosopher and business leader. Above all though he is a internationally recognised leader in the development of
thinker who provokes others to think. Often characterised new business management philosophies and systems.
as unconventional, stimulating and a slayer of sacred
cows, Dr Goldratt exhorts his audience to examine and Eli has become a sought after educator by many of the
reassess their business practices with a fresh and new world's largest corporations including General Motors,
vision. Eli is the founder of the Avraham Y Goldratt Procter & Gamble, AT&T, NV Philips and Boeing.
Institute and ToC for Education, a non-profit organisation

Dr. Goldratt is the author of several books including:

[Click a Title to See Inside the Book]

The Goal
Production The ToC Way
It’s Not Luck
Critical Chain
The Race
What Is This Thing Called ToC
Haystack Syndrome
Necessary But Not Sufficient
key objectives of the masterclass
• to propose and discuss strategy and tactics necessary and sufficient to use
ToC to support nationwide breakthrough in performance

• To challenge and inspire leaders on the value of ToC in making a difference on modernisation.

• To develop knowledge and understanding on the principles of ToC to the health and social care sector.

• To demonstrate the potential of applications of ToC to health and social care [via case study interaction].

who the masterclass is for

Directors and Senior Programme Leaders at the Directors of Social Services and Senior Managers in Social
Modernisation Agency. Care.

Chief Executives, Directors of Modernisation and Health, Social Care and Management Academics and
Performance Management and Senior Managers at Strategic Researchers.
Health Authorities
Practitioners and consultants working with ToC.
Chief Executives, Board Members, Medical Directors,
Modernisation and Clinical Governance Leads, HR Directors,
Senior Managers and Clinicians, General Practitioners from
Health Care Organisations.
programme
09.00 - 09.30 • Registration 13.45 - 15.00 • Masterclass Case Study II
The Norfolk and Norwich NHS Trust
09.30 - 11.00 • On TOC [Eliyahu Goldratt]
15.00 - 16.00 • Round Table
11.00 - 11.30 • Coffee [Eliyahu Goldratt and Stakeholders]
The necessary and sufficient strategy and
11.30 - 13.00 • Masterclass Case Study I tactics to use TOC to achieve a nationwide
The Oxford Emergency Health Care System breakthrough in performance.

13.00 - 13.45 • Lunch 16.00 • Tea and Networking

supporting organisations
Ashridge Management Centre
The Modernisation Agency
Northern and Yorkshire Learning Alliance:
Commission for Health Improvement (CHI) NHS Learning Centre

British Association for Medical Managers [BAMM] Centre for Health Planning and Management:
University of Keele
Centre for Health Leadership: Wales
NHS Alliance
case studies
Oxford Emergency Health Care System

The Oxford Emergency Health Care System embarked on a The results and learning derived from applying ToC across the whole
structured approach of implementing ToC to achieve a breakthrough health system will be presented at the Masterclass.
in performance. This included an analysis of the current realityThe
results and learning derived from applying ToC across the whole of Presenters: Mike Williams : Director of Thames Valley St.H.A
the whole system using ToC "Thinking Processes", an identification Jan Elliot: Director of Patient Access: Oxfordshire
of the underlying policy constraints between the links in the health Ailsa Granne: General manager, Horton Hospital
care chain,the development of new system-wide protocols and the Elaine Randall: Senior Nurse, A&E;Horton Hospital
implementation of "dynamic buffer management" at key interfaces. Sally Green and Sarah Ives: Horton Hospital
Daniel Baker: Goldratt UK

Norfolk and Norwich NHS Trust

The Norfolk and Norwich NHS Trust has applied ToC in two distinct improving the quality of patient, without the constraints of extra
ways. Firstly they used the "Critical Chain" Project management resources.
approach to carry out one of the largest PFI projects ever undertaken
in the UK. The project was completed on time, to specification and The approach has since been applied across other areas within the
within budget. Secondly the Trust has used the "Drum Buffer Rope" new hospital.
approach to significantly reduce the waiting list backlog in its elective
surgery area. At the start of this project, the Orthopaedic deptartment Presenters: Tony Hadley: Director of Norwich PCT
was constantly at risk of breaching the 18 month target and medical Gary Luck: Client Director, Ashridge Consulting Ltd
priorities were often being compromised. The case study will
demonstrate how improvements were gained whilst simultaneously
masterclass facilitator - Alex Knight
Alex is leader of the Goldratt Group, an organisation
created by Dr. Eli Goldratt to promote the application of
ToC. He is responsible for Goldratt Consulting across "When Eli asked me to join him, I was Managing
Europe and has over 15 years experience of helping
Director of a very successful, fast growing, fun and
organisations implement all aspects of ToC across a wide
range of sectors including manufacturing, R&D, innovative consultancy and member of the Board of
Communications, Financial Services, Health Care and Hi- one of Europe's leading Business Schools. To be
Tech businesses in Europe, Middle East, the Pacific Rim
and the USA. Before joining the Goldratt Group, Alex spent honest it took me a nanosecond to make up my mind"
10 years as a member of the Board at Ashridge
Management College and as Managing Director of Alex Knight BSc CEng MBA
Ashridge Consulting.

sustaining learning and Insights derived from the preparatory work

masterclass

• Insights and lessons derived from the Masterclass will be We would like you to gain as much learning from the
...spread through a monograph of proceedings and Video Masterclass that you could transfer to your own
...and.DVD. organisational setting. To enable this to happen we would
send you:
• Detailed accounts of the Case Studies will be published
...as a series of ToC applications in health and social • Preliminary reading material prior to the class.
...care.
• A data capture tool in order that we can elicit and
• Exploration, learning, applications and support will be determine the issues that you would like to be part
...provided .through Action Learning Sets to be facilitated of the focus of the masterclass.
...by Ashridge Management Centre and BAMM.
order form
Theory of Constraints Masterclass

27th March 2003, Queen Elizabeth II Conference Centre, London

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