Joint Commission International Overview

Improve care. Empower change.

May 2023
Health care is constantly
undergoing transformation
across the globe …
The need for quality and patient safety endures

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Transformation in Health Care…

PATIENTS SEEK PROVIDERS NEED

— Quality of care — Clinical excellence

— Safety — More consistent and
— More active role in care quality outcomes
decisions — Management of risk and costs
— More consistent and — View of patient across
quality outcomes care continuum
— Affordable care — Safety assurance

Developing a culture of improvement is critical to driving productivity and high reliability in health care

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Helping You With Your Quality Improvement Journey

JCI works with you to:

Enhance patient safety

Reach quality performance goals

Manage risks Our Mission

To improve patient safety and quality
Empower staff for long-term success of health care in the international
community by offering education,
publications, advisory services,
Improve patient outcomes and international accreditation
and certification.

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The Unique Role of JCI

— The world’s #1 choice for

accreditation and certification
— Rigorous standards
spanning across clinical
and operational functions
— Leading education curricula
from expert faculty
— Evidence-based advisory services
to improve performance*

*The use of Joint Commission International (JCI) advisory services is not necessary to obtain a JCI
accreditation and certification awards, nor does it influence the granting of such awards.

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© 2019 Joint Commission International. All Rights Reserved.
Who We Are

The Joint Commission Enterprise

#1 accrediting body for #1 international accrediting Performance improvement experts; Customized solutions for the
U.S. health care organizations body in 100+ countries quality & safety resources journey towards zero harm

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Setting International Standards for 20+ Years

JCI has unparalleled global scale

#1 10 100+ 1000+
The world leader Highest number of programs Countries JCI-accredited
in health care approved and endorsed by served organizations
accreditation ISQua

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Portfolio
Customer Driven Portfolio

Evaluation Accreditation Advisory Education Standards &

Services & Certification Services* Publications

*The use of Joint Commission International (JCI) advisory services is not necessary to obtain a JCI
accreditation and certification awards, nor does it influence the granting of such awards.

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Evaluate Organization’s Quality and Patient Safety Maturity
JCI Navigator | An Integrated Solution

= + + +

EVALUATE EDUCATE ENGAGE MONITOR

Progressive Take the online assessment and Access the online Collaborate with a JCI Observe your
journey to safer receive data on your current education and expert to bring the progress and track
patient care quality maturity based on JCI's resources to direct learning to life improvement
evidence-based framework improvement efforts progress over time

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Accreditation for Every Setting

JCI addresses the entire continuum of care

HOSPITAL ACADEMIC MEDICAL CENTER AMBULATORY CARE LONG TERM CARE

HOME CARE PRIMARY CARE LABORATORY MEDICAL TRANSPORT

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JCI Certification Designations

Earn certification for centers of clinical excellence*

Partial list only, JCI certification is available in many specialty areas. *Certification is available for all accredited organizations.

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 6 7 8 9 10

Proven Pathway to Accreditation

Resources and tools to help prepare you for every step

1 2 3 4 5 6

START UP SELECT COMMIT TO ORGANIZE DEVELOP COLLECT &

LEADERS ACCREDITATION TEAMS POLICIES EVALUATE POLICIES
Become familiar with Engage leaders for Commit to central Focus teams on Create policies Evaluate & refine
JCI’s standards & organization buy-in components of specific chapters to meet processes
process accreditation of manuals JCI standards

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UNDERSTAND FIND AND LEVERAGE DEVELOP ACTION IMPROVE FINAL

TRACER ANALYZE GAPS DATA PLANS STANDARDS READINESS
METHODOLOGY COMPLIANCE
Leverage tracers Conduct gap analysis Leverage data Implement action Monitor, modify Make final
to identify risks & plan for continuous plans that address & document modifications
improvement issues action plans

Refer to: www.jointcommissioninternational.org/pathway for more information.

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JCI Advisory Services*

Create sustainable change through evidence-based advisory services

Accreditation and Specialty

Certification Preparation Services

— Introductory consultation — Infection prevention and control

— Baseline assessment — Medication management
— Custom education — Quality management and
— Mock survey patient safety
— Facilities management and
safe health design
— Industry services
*The use of Joint Commission International (JCI) advisory services is not necessary to obtain a JCI
accreditation and certification awards, nor does it influence the granting of such awards.

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© 2019 Joint Commission International. All Rights Reserved.
 JCI Education Services

Learning programs for your accreditation

& quality improvement journey

Online Accreditation Foundations of International Practicum Advanced Accreditation

Preparation Accreditation on Accreditation & Tracer Training Update
Curriculum Quality Improvement

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JCI Standards & Publications
Bringing Leading Practices to Your Staff

Standards Manuals Books & e-Books Additional Resources

Solution strategies to Periodicals

Accreditation and improve specific areas and
Certification standards gain efficiencies —

— — Newsletters

Survey process guides Addressing clinical and operational —

areas Toolkits

Content supporting health care settings and professional areas of interest.

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Outcomes
Build Your Brand by Promoting JCI Accreditation
World Hospital Search Website Helps Patients Find & Choose JCI-Accredited Organizations

www.worldhospitalsearch.org
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© 2019 Joint Commission International. All Rights Reserved.
 JCI Journey | Customer Outcomes

CUSTOMER JCI CUSTOMER

CHALLENGES SOLUTIONS OUTCOMES

— A busy hospital in Asia- — No need for capital outlays

JCI Advisory Services* –
Pacific experienced
Facility Management — Staff’s triage skills and productivity increased
constant overcrowding in
and Safety (FMS) Systems and training enacted to sustain improvements
its emergency room —

— An organization sought to — Patient satisfaction improved significantly - 94%

strengthen its brand reputation JCI Hospital Accreditation
and attract new patients — Gold Seal recognition appealed to patients and staff

— Over 100% increase in patients receiving thrombolysis

— A Middle Eastern hospital treatment (TPA)
JCI Clinical Care Program
wanted to improve its stroke — Average length of stay reduced by 4.5 days
Certification (CCPC)
program’s patient care — 62 minutes DTN time and 50% of patients
received TPA within 1 hour
*The use of Joint Commission International (JCI) advisory services is not necessary to obtain a JCI 19
accreditation and certification awards, nor does it influence the granting of such awards. © 2019 Joint Commission International. All Rights Reserved.
“For us, selecting JCI as our accrediting body was an obvious
choice. JCI remains the undisputed gold standard.”
– Rana M. Al Mandil, MD, MHA
Director, Quality & Strategic Planning Administration
King Fahad Specialist Hospital – Dammam, Saudi Arabia

“JCI accreditation helped us improve the quality of our hospital’s

services and the care we provide to our patients. This culture of
quality will help attract new patients to our facility.”
– Dr. Fawzi Al-Hammouri
Chairman, Private Hospitals Association & Specialty Hospital
Amman, Jordan
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“The journey to achieve “JCI Accreditation is
JCI accreditation made a very useful for
huge impact on staff of Indonesia health services
Aizawa Hospital. Our especially Ministry of
staff has reformed their Health hospitals by
understanding and encouraging them to
perception of patient safety implement high
and quality improvement quality and patient
through JCI standards.” safety standards.”
– Dr. Takao Aizawa – Dr. Eka Viora
President, Aizawa Hospital Director of Quality and Accreditation
Japan Hospital Association (JHA) Health Care Ministry of Health Indonesia

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“The academic medical center safety
culture has received a tremendous boost
in the past few years. Working according
to the JCI standards has made the AMC a
safer place for patients, students, and
employees. We consider working on
safety and quality a lifelong process and
we are really proud to be JCI-accredited.”
– Prof Dr. Maas Jan Heineman
Board of Directors, AMC Amsterdam
Amsterdam, Netherlands

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Summary

Increased patient Decreased staff

satisfaction turnover

Reduced
readmissions

Reduced Increased
risk financial
efficiencies

JCI delivers clinical, operational, and financial value by

focusing on health care quality and patient safety

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Thank You