Micron

Quality Manual

© 2022 Micron Technology, Inc. All rights reserved. Micron, the Micron logo, and Intelligence Accelerated are
trademarks of Micron Technology, Inc. All other trademarks are the property of their respective owners.
“ World-class quality is paramount to our customers and a core expectation for our
team. From maintaining quality certifications to stringent standards in our products
and processes, I expect every team member to be passionate about doing things

”
well, the right way.

Sanjay Mehrotra
President and Chief Executive Officer
Table of Contents
1 Organization Identity 5
1.1 Vision 5
1.2 Mission 5
1.3 Values 5
1.4 Quality Policy 5
1.4.1 Quality Vision 5
1.4.2 Quality Mission 5
1.5 The Foundations of Global Quality 6

2 Company Overview 7
2.1 Products and Services 7
2.2 Company Footprint 8
2.3 Commitment to Corporate Responsibility 8
2.4 Product Compliance 9
2.5 Business Continuity 9
2.6 Micron Patents 9

3 Customer Focus 10
3.1 Customer Trust 10
3.2 Commitment to Customer Satisfaction 10
3.3 Customer Requirements 10
3.4 Customer Support 10

4 Quality Overview 11
4.1 Process Approach 11
4.2 Quality Mindset 11
4.3 Shift Left Principle 12
4.4 Management and Team Member Responsibilities 12
4.5 Traceability 12

5 Quality Management System (QMS) Framework 13

5.1 Context of the Organization (CoO) 13
5.1.1 Risk–Based Thinking 13
5.2 Scope of QMS 14
5.3 ISO/IATF Certification 15
5.4 Quality Audits 15
5.4.1 Internal Audit 15
5.4.2 External (Certification, Customer) Audits 16
5.4.3 Second-Party Audits (Subcon/Supplier) 16
5.5 Product Safety 17
5.6 QMS Hierarchy 18
5.7 Overview of QMS Map 18
5.8 Micron QMS Processes 19

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Table of Contents
Figures
Figure 1-1: Foundations of Global Quality 6
Figure 2-1: Company Footprint 8
Figure 5-1: Context of the Organization 13
Figure 5-2: Micron QMS Plan Do Check Act (PDCA) Infographic 14
Figure 5-3: Internal Audit Program 16
Figure 5-4: Micron QMS Documentation Hierarchy 18
Figure 5-5: QMS Map 18

Tables
Table 1-1: Micron Values 5

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At Micron, we know that today’s world-class quality performance is tomorrow’s average. That is why we are on a
continuous journey to improve Micron’s quality management system. Our passion and mindset are to achieve world-
class quality in all that we do.

1 Organization Identity
1.1 Vision
Transform how the world uses information to enrich life for all.

1.2 Mission
Be a global leader in memory and storage solutions.

1.3 Values

Table 1-1: Micron Values

1.4 Quality Policy

Micron Technology provides best-in-class products and services that meet or exceed customer,
statutory and regulatory requirements.

Our team members are committed to achieving total quality excellence, building on Micron’s three
quality foundations: customer-focused quality, continuous internal quality improvements and igniting a
passion for quality.

1.4.1 Quality Vision

Making Micron the customer’s first choice for quality.

1.4.2 Quality Mission

Lead and inspire world-class quality through effective and efficient quality systems and services
that deliver industry-leading products of choice.

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1.5 The Foundations of Global Quality
Quality at Micron means the commitment to provide customers with best-in-class products, services
and support that is continuously being enhanced. Quality objectives at Micron are built on these three
pillars from the quality policy:

Foundations of Global Quality

Customer Focus End-to-End Continuous Improvement Passion for Quality

Customer collaboration and Micron demonstrates end-to-end Quality is about more than just
relationships based on trust and continuous improvement of product quality; team members are
technical merit enable us to be true products, standards, systems and encouraged to think, act and
customer advocates, as measured processes, as measured by collaborate proactively and
by our customer quality scores. first-pass qualifications success. transparently at every customer
touch point, as measured by
customer accolades.

Figure 1-1 : Foundations of Global Quality

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 “ Quality is determined at the intersection
of development and manufacturing.
Deep collaboration with our customers
is the central tenet of our philosophy. By
understanding their needs, we can then
align our development, manufacturing
and quality teams’ efforts to provide
products that exceed our customers’

”
expectations.

Manish Bhatia
EVP, Global Operations

2 Company Overview
2.1 Products and Services
Our rich portfolio of products and solutions addresses critical needs in many different markets. Our
approach to product development allows us to maintain laser focus on products designed for specific
market needs. In addition, we run and manage our own supply chain, providing greater flexibility
and efficiency to deliver these products to a wide range of markets. Our legacy of partnership and
collaboration gives us unique insight and the ability to address our customers’ needs.

As the leader in innovative memory solutions, Micron is helping the world make sense of data by
delivering technology that is transforming how the world uses information to enrich life for all. Through
our global brands — Micron and Crucial — we offer the industry’s broadest portfolio. We are the only
company manufacturing today’s major memory and storage technologies: DRAM, NAND, and NOR
technology.

In DRAM specifically, Micron is at the forefront of our industry in quality, low power and bandwidth. Our
LPDDR4X leads the industry in low power consumption, and our GDDR6 offers the fastest graphics
memory bandwidth on the market. HBM, our high-bandwidth memory, provides a high-performance
solution with massive parallelism.

In flash memory, Micron leads the industry in technology transitions to higher layer counts and capacity.
Micron also leads the industry in 4-bits per cell NAND, complemented by our innovative CMOS under
array technology. We shipped the world’s smallest 512Gb 3D NAND die. We delivered the first SSDs to
market based on QLC NAND. And our innovative CMOS under array (CUA) NAND architecture enables
higher capacity in smaller spaces.

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2.2 Company Footprint
Our global network of manufacturing, technology and business centers of excellence plays a key role in
our strength. Our global footprint not only allows us to benefit from scale while streamlining processes
and operations, but it also brings together some of the world’s brightest talent to work on our most
advanced memory technologies. We help drive our customers’ innovation and success by being where
our customers need us. Through our globally distributed network of supply chain, operations sales
offices and customer labs, we deliver comprehensive collaboration, support and quality throughout the
product life cycle.

Europe
China
Bracknell, UK Naples, Italy
Munich, Germany Padova, Italy Shanghai Xi’an
Avezzano, Italy Vimercate, Italy Shenzhen

South Korea
Seoul

Japan
United States Hashimoto
Allen, TX Hiroshima
Austin, TX* Taiwan Tokyo
Boise, ID
Detroit, MI Taichung
Folsom, CA Taoyuan
Irvine, CA India Taipei
Longmont, CO Bengaluru* Singapore
Manassas, VA Hyderabad Singapore
Minneapolis, MN* 3 locations
San Jose, CA
Malaysia
Ledang
Muar
Penang

Micron’s global footprint map highlights locations that include our manufacturing sites, centers of excellence, customer labs
and large offices. All locations in blue indicate manufacturing locations. All other locations are remote support locations.

*Locations under QMS Integration.

Figure 2-1 : Company Footprint

2.3 Commitment to Corporate Responsibility

The quality of Micron’s interactions with and reputation among our stakeholders, including our team
members, customers, investors, communities, governments, and suppliers, is just as important as
the quality of our products to the achievement of our vision and mission. Our day-to-day operations
would not be possible without Micron team members’ commitment to conducting business with
uncompromising integrity and professionalism. The company takes a proactive approach to
environmental stewardship; occupational health, safety and team member well-being; a diverse and
inclusive culture; and high-quality supply chain and product standards.
The behavior of individual team members significantly affects Micron’s success. All team members
are expected to know and follow Micron’s Code of Business Conduct and Ethics and the basic legal
concepts relevant to their roles. All team members earn and maintain their certifications on Micron's
policies through compliance training courses that emphasize the Code of Conduct.
Team members also have 24/7 access to a Compliance Hotline, which is an anonymous option
managed by a contracted third party, where they can report a concern or ask a question clarifying the
Code of Conduct.
Micron’s commitment to our people and the global communities that we are part of is an essential part of
operating with integrity:
ƒ We cultivate a diverse and inclusive culture, which continues to attract and retain the best and the
brightest. We believe our best innovations spring from our team members’ diverse experiences,
perspectives and backgrounds.

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ƒ We transform the communities where our team members live and work through our philanthropy
and people, supported by the Micron Gives program, our nonprofit foundation for giving to foster
good. Our grants, programs and volunteers focus on promoting science and engineering education
and addressing basic human needs.
ƒ Finally, our operations, sourcing practices and products have a significant effect on people, our
planet and our customers’ sustainability performance. We consistently work to improve the
impact of our supply chains, operations and products in the areas of human rights, economic
well-being, climate change, water and chemicals management, energy efficiency, recycling and
more. This includes allocating about $1 billion in capital expenditures by 2028 to improve the
environmental performance of our operations.

To download Micron’s sustainability report, refer to this link.

To download Micron’s diversity, equality, and inclusion report, refer to this link.

2.4 Product Compliance

Adherence to statutory and regulatory requirements ensures that Micron products can be sold in global
markets. Micron is committed to compliance with the relevant and applicable laws and regulations in
each country into which Micron delivers products. Micron products are designed and tested to meet
applicable worldwide standards for electromagnetic compatibility, material compliance and product
safety when used for their intended purpose. Micron’s product documentation includes all applicable
conformance marks. Micron maintains necessary documentation regarding conformance marks, which
is available on request. In addition, Micron requires all suppliers to adhere to applicable statutory and
regulatory requirements and provide documentation demonstrating conformance. Requirements and
processes for demonstrating conformance are detailed in Micron’s product content specification and
Micron’s supplier requirements standard.

To download Micron’s product content specification, refer to this link.

To download Micron’s supplier requirements standard, refer to this link.

2.5 Business Continuity

To recover adequately from business disruptions and ensure restoration of critical processes, Micron
has developed and maintains business continuity plans and actively pursues the rapid recovery of
operations. Disruptions to operations are inherent in our business activities and, if not addressed in
a timely and organized manner, can have serious repercussions to Micron’s reputation, operations,
finances and customer satisfaction.

To access the Micron business continuity information, refer to this link.

2.6 Micron Patents

Micron has driven some of the world’s most exciting innovations. It all started in 1978 as a four-person
semiconductor design company in Boise, Idaho. We broke ground on our first fabrication plant by 1980
and introduced the world’s smallest 256K DRAM just a few years later. Through our journey of industry
firsts and technology leadership, we have earned our status as a recognized global leader in memory
and storage solutions. Along the way, Micron has contributed to more than 49,000 patents and we
continue to drive technology innovation that is transforming how the world uses information to enrich life
for all.

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3 Customer Focus
3.1 Customer Trust
At Micron, we realize that addressing the challenges of today’s digital landscape requires steadfast
commitment to protecting the trust relationship we have with our customers. We face the unpredictability
and the constant threat to cybersecurity by leveraging the industry standard NIST (National Institute of
Standards and Technology) cybersecurity framework, ensuring our workforce is trained and ready for
any kind of disruption. We provide transparency about our privacy practices and ensure our customers
understand the choices they have regarding their privacy rights and personal information.
To access the Micron Trust Center, refer to this link.

3.2 Commitment to Customer Satisfaction

Our future is built on continuous innovation and continuous improvement of our processes, products and
services for more efficient day-to-day operations.
For Micron, quality is as important as our ability to innovate. We ensure that Micron is recognized as
a sought-after supplier, renowned for the quality of our memory products and services. Our overall
quality management system (QMS) confirms that we have organized processes that undergo continuous
improvement to meet our customers’ agreed upon requirements. We take a proactive approach to high-
quality product standards, and our award-winning efforts have been recognized internationally.

3.3 Customer Requirements

Micron is focused on customer requirements and providing traceability of those agreed-upon
requirements. Requirements are parsed and routed to a specific owner for defining, capturing,
engineering, managing and leveraging requirements. This allows us to understand each product in
terms of evolving customer requirements, enabling us to build the voice of the customer directly into
our product life-cycle and leading to requirements-driven design for memory components and systems
and other critical quality engineering initiatives. The scope of customer requirements includes technical,
commercial, product and manufacturing requirements, among others.

3.4 Customer Support

Micron has a robust global post-sales support network that provides timely, high-quality customer
support. Our Customer Quality Experience and Field Applications Engineering teams are agile product-
mapped teams with deep technical expertise across the company’s robust product portfolio. Their
objectives are to:
ƒ Consistently be the customer’s first choice
ƒ Surpass quality expectations
ƒ Use Micron’s world-class quality systems
ƒ Deliver an exceptional customer quality experience
ƒ Perform VOC management (Voice of Customer)
ƒ Conduct the customer audit

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 “ The charter of the quality organization is
to protect Micron’s brand. Key to Micron’s
success are the integration of our quality
management system processes to drive
a collective strong quality mindset and
shift left focus of our team members. This
enables the highest-quality products, from
conceptualization and design through high-
volume manufacturing (HVM) and post-sales

”
customer experience.

Raj Narasimhan
Corporate Vice President, Global Quality

4 Quality Overview
4.1 Process Approach
All companies must move information from customers, suppliers, key stakeholders and interested parties
into the company so it can be digested and transformed. The transformation is not just into the products,
services and support that companies provide. It is transformed into financial reports, performance
reviews, job descriptions, maintenance requests, charity information, legal briefs and the list goes on.
Running a world-class business means that you need world-class business processes.
Micron knows how critical business processes are to employee, customer, stakeholder and shareholder
success. At Micron, our process approach goes beyond ensuring the right information gets to the right
people at the right time. We know that processes run as an interconnected system and must be properly
and continually described, managed and improved. In Micron, effective business process management
includes:
ƒ Identifying, understanding and managing interrelated processes as a system
ƒ Defining success criteria for the process inputs and outputs
ƒ Monitoring performance metrics against expected outcomes
ƒ Examining the health of our processes through periodic process reviews and process maturity
assessments
ƒ Continually improving and re-engineering our processes through workshops and forums to share
best practices and enable process owner interaction
Through these efforts, we can create value for our customers, ensure the quality of the information
that moves throughout the company, and deliver more effective and efficient results aligned to
company objectives.

4.2 Quality Mindset

Quality mindset is a core requirement for all Micron team members. A good quality mindset means that
our team members’ beliefs and behaviors are organized around the principles of defect and variation
elimination. This mindset guides how we make decisions because we know that the decisions our team
members make eventually affect Micron’s goods and services and the people who use them. The goal is
a continual quality mindset journey with an emphasis on the thoughts, behaviors and actions needed to
meet the requirements of our most demanding customers. Micron’s quality mindset is important to the
company’s success because:
ƒ Micron’s commitment to quality enables us to meet or exceed our customer, statutory and
regulatory relevant/accepted requirements
ƒ Quality is everyone’s responsibility.
ƒ Our collective quality mindset, actions and behaviors protect Micron’s brand.

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Micron has been benchmarking the company’s culture of quality since December 2014 via a biennial
Culture of Quality survey in partnership with a top research and advisory firm. The survey enables us to
identify opportunities for improving our culture of quality and to compare our performance against that of
other companies. Our performance on the survey demonstrates the continuous evolution and deepening
of Micron’s culture of quality and quality mindset.

4.3 Shift Left Principle

A cornerstone of Micron’s approach to quality is the shift left principle, a quality concept anchored in
anticipation, prevention and early detection of issues or potential vulnerabilities. Shift left applies to all
stages of development, design, manufacturing and testing, taking into account customer requirements as
well as administrative and other support functions.
There are four degrees of shift left:
1. Contain the issue: react to an already occurring problem — a last line of defense to prevent
escape to the customer
2. Control the issue: take steps to prevent a potential problem — find the problem when it happens
3. Control the source: put measures in place to prevent the source from causing any further problems
— control input parameters to prevent problems from occurring
4. Eliminate the source: remove or design out the cause of the problem — ideal state is where
problems are designed out
Every Micron team member aspires to have a proactive quality mindset and to do things right the first
time. We reach out collaboratively to partner with each other and proactively find solutions, building in
quality right from the beginning of our value chain. Each of us works to set the example of proactive
quality on teams and across the company.

4.4 Management and Team Member Responsibilities

At Micron, quality is every team member’s responsibility, from upper management to engineer, operators,
technicians and nontechnical staff.
We understand that a good quality mindset means that our beliefs and behaviors are organized around
the principles of defect and variation elimination, and this mindset drives how we make decisions. It is a
responsibility taken seriously by every one of our core functions.
Micron designs, develops, manufactures and tests our products to exceed customer expectations. To
do this, our systems and processes are designed to foster and promote proactive rather than reactive
thinking and behaviors.
Our customers demand that we deliver high-quality products at a faster pace, which means doing things
right as early as possible. Delivering quality at a fast pace starts early in the development lifecycle. To
deliver quality products to manufacturing, we build sufficient margins into the process flow and test for
structural, electrical and reliability specifications. Our team, at every step of the design, development and
manufacturing continuum, takes input from customers on prior nodes to incorporate fixes and solutions
that lead to continuous improvement.
Meanwhile, our administrative and support teams work hard to ensure the best possible customer
experience by providing our global teams with high-quality support and ensuring tasks like shipping
labels, change notifications and materials planning are all done right the first time.

4.5 Traceability
To ensure our ability to quickly and efficiently analyze and contain quality events (internally identified or
raised by a customer), it is critical that traceability is enabled throughout the manufacturing, logistics and
qualification processes.
While this naturally applies to batch- and component-level traceability, the concept is extended to
subcomponents and raw materials where feasible. Aspects of manufacturing where traceability is
expected include the timing of key processing and activities, tooling used on the product in question, key
personnel/operators involved the in the operation, and subcomponent- and material-level details.

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5 QMS Framework
5.1 Context of the Organization (CoO)
Micron is committed to defining its position in the marketplace and understanding how relevant factors
arising from legal, technological, social, economic, environmental, cultural and market issues influence
the company’s ability to achieve the intended results of the quality management system (QMS).
These issues are addressed in the same fashion as opportunities and risks relative to our context, with
the business plan being heavily oriented toward opportunity definition — markets, competitive factors
and product and technology response. Risks to these plans are further evaluated via structured
activities.
At the site level, the site-specific CoO may be developed based on a review and understanding of
the corporate CoO, combined with site-specific interested parties and local applicable statutory and
regulatory requirements, to assess risks that could affect each site's objectives, interested parties or
products.

External
and internal
issues

Organizational Interested party Risk and

context needs and Scope of the QMS opportunities QMS processes
expectation

Interested
parties
and their
requirements
determined

Figure 5-1 : Context of the Organization

5.1.1 Risk-Based Thinking

Micron promotes the use of risk-based thinking as required by the industry standard to ensure
the suitability of the QMS to achieve its intended results.
The Micron risk-based thinking (RBT) program is a holistic approach to risk management that
is aligned to the requirements and guidance of the international standards. The RBT program is
designed to cultivate an organizational mindset, which will ensure that we plan and implement
actions to address risks and opportunities to meet the needs and expectations of our interested
parties and protect our company objectives. We believe that risk-based thinking is a continuous
approach to the identification, mitigation and management of process risk, and that it is essential
to the sustainability and continual improvement of our quality management system.
Micron’s Quality Management Office (QMO) has an assigned team that oversees the RBT
program, which includes targeted training, a software tool for risk management and a dedicated
program manager. The RBT training ensures that team members involved in QMS process
management are aware of:
ƒ The requirements and guidance of the international standards
ƒ The levels at which we manage risk and opportunity at Micron
ƒ The stages of our risk and opportunity management process
ƒ The responsibilities for managing process risks and opportunities
ƒ The software tool and its use and functionality

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5.2 Scope of QMS
Micron’s quality management system was developed and is improving to meet customer, regulatory and
statutory requirements, and is designed to continually improve the quality of products. To promote the
benefits of QMS within the company and align with standards recognized by our customers, Micron’s
QMS complies with the requirements of the ISO 9001:2015 and IATF 16949:2016 standards.
Micron subscribes to the ISO 9001 certification with the application of IATF16949 in compliance with
the rules set forth by both the accreditation of the International Accreditation Forum (IAF) and the
International Automotive Task Force (IATF).
Micron’s QMS scope includes:
ƒ Micron site locations and products referenced in current certification locations
ƒ All business processes as listed in this quality manual
ƒ The needs and requirements of the following interested parties:
ƒ Suppliers of technology, key materials and equipment
ƒ Customers and markets
ƒ Team members, including subcontractors and temporary team members
ƒ Control of outsourced QMS processes or activities within those processes (such as manufacturing
contractors, portions of development and others)
ƒ Customer requirements, customer-specific requirements (CSRs) and product-specific requirements
(PSRs), which have been communicated by the customer, accepted by Micron and stored in a
central database
ƒ Legal requirements pertaining to provision of products and services to Micron’s customers and the
operation of manufacturing, delivery and supporting processes
ƒ Policies from corporate responsibility-related processes that pertain to the QMS

The PDCA (plan, do, check, act) cycle is applied to all processes and the QMS as a whole. The figure
below shows Micron's PDCA cycle, based on ISO 9001:2015, clauses 4 to 10.

Quality Management System (4)

Organization and
it’s Context (4)

Operation,
Support and
Design &
Resource
Develop
Plan

Do

Customer
requirements 7 8 Customer
Satisfaction
Results of

Performance
the QMS

Planning Leadership
Needs and Evaluation
expectations of
relevant interested
parties (4)
6 5 9
Products and
Services
Check
Act

Improvement
Supplier (8)

10

Figure 5-2 : Micron QMS PDCA Infographic

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5.3 ISO/IATF Certification
Our future is built on continuous innovation and our day-to-day operations are characterized by the
continuous improvement of our processes, products and services. For Micron, quality is as important as
our ability to innovate. We strive to ensure that Micron is recognized as a sought-after supplier renowned
for the quality of our memory products.
Our overall QMS helps ensure that we have organized processes that undergo continuous improvement
to meet our agreed-upon customers’ requirements. We take a proactive approach to high-quality
product standards, and our award-winning efforts have been recognized by the achievement of the ISO
9001:2015 and IATF 16949:2016 certifications.
Micron achieved the ISO 9001 certification in 1994 and has kept the QMS certified to the most recent
available version of the standard. Micron has also achieved the QMS certification for the automotive
standard industry, first with ISO/TS 16949 and more recently with IATF 16949:2016. Micron maintains
an enterprise registration system that encourages central coordination and control across its sites and
operations for 9001, as well as a corporate scheme certification for the automotive certification.
To download Micron QMS certificates, refer to this link.

5.4 Quality Audits

Micron considers internal and external quality audits an essential component for helping to ensure
effective conformity of the QMS and continual improvement of QMS process operations and controls.
The year 2020 and Covid 19 brought many changes to Micron’s audit program. A key learning was that
the remote audit tool has value in the right circumstances. Micron worked on integrating remote audits
into our core audit program as another tool to help maximize the value we get from a world class audit
program.

5.4.1 Internal Audit

To evaluate and continually improve the Micron QMS and products, periodic and unscheduled
audits are performed to:
ƒ Measure the effectiveness of the Micron QMS in meeting specified quality objectives and
in enabling consistent, repeatable and reliable products and associated services across the
Micron network
ƒ Ensure compliance with internal and external requirements (international and industry
standards, as well as statutory, regulatory and customer requirements)
ƒ Add value to Micron by supporting the accomplishment of objectives and enforcing a
systematic, disciplined approach to evaluate and improve the effectiveness of risk
management, control and governance processes
ƒ Facilitate and guide system-level process owners to develop and mature business processes
by testing the applicability and integrity of established processes
ƒ Support management in evaluating performance across organizational functions, sites,
technology and processes to enable continual improvement of Micron’s QMS
ƒ Aid problem-solving and team member empowerment
Micron has established and maintains a comprehensive internal audit program covering
system-level processes, manufacturing processes and product audits. The internal audit
schedule is based on the status and importance of the process to be audited. Yearly risk
assessments are based on performance data. Company and leadership objectives and priorities
are used to determine the frequency and intensity of the audits.
Internal audits are carried out by independent organizations from the processes being audited
and by professional and competent personnel.

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As Micron has a global QMS applicable to all sites, Micron's approach to
system-level process audits is to start where the process is headquartered
System-Level and then continue at all locations where the process is either locally
Process Audit managed or performed.
Consolidated findings by system-level processes allow:
Manufacturing ƒ Implementing systematic solutions to address the deficiencies across
Process Audit the whole Micron network
ƒ Enabling Micron to be seen by customers as a single supplier despite
the multiple sites

Product Audit ƒ Leveraging the best practices at one site to improve overall performance
for the system-level process

Figure 5-3 : Internal Audit Program

The results of the internal audits are recorded and brought to the attention of the team members
who are responsible for the audited area. The management personnel responsible for the area
being audited ensure that any necessary actions are taken without undue delay to correct any
identified nonconformities, including their causes, and to prevent the problems from reoccurring.

Periodically, the audit results are reviewed at the management level. Comprehensive product and
manufacturing process audit results are brought to the proper level of management to identify
further opportunities for improvement.
In addition to periodic audits, Micron has unplanned and special audits to focus on specific areas
identified for improvement by management.

5.4.2 External (Certification, Customer) Audits

Micron considers external audits, either from a customer or certification body, a valuable tool
to learn, improve and grow. External audits give Micron an independent view of the QMS,
identification of possible risks and opportunities for improvement.

Micron welcomes added value feedback from external [certification, customer] audits and
includes them as part of the management review and as input for improvement of the QMS.

External audits are also seen as an instrument to prove to stakeholders the validity of the Micron
QMS and provide confidence in Micron’s ability to produce parts that meet and exceed their
requirements.

5.4.3 Second-Party Audits (Subcon/Supplier)

Audits of Micron suppliers and subcontractors help us ensure that the supplies we receive
meet Micron’s strict quality requirements. We know collaborative, proactive and transparent
partnerships with suppliers are critical to long-term success. We also have a Supplier Award, as
well as a robust Supplier Improvement Program.
Supplier audits are used for:
ƒ Supplier risk assessment
ƒ Supplier monitoring
ƒ Supplier QMS development
ƒ Product audits
ƒ Process audits

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5.5 Product Safety
Micron’s automotive memory products are designed to provide quality, process margin, package
capability and the expanded temperature range required for automotive applications. Micron is
following the roadmap to ISO 26262 compliance. As with the functionality of all memory components,
semiconductor products are subject to inherent limitations and failure rates. Therefore, it remains
the customer’s responsibility to determine whether and how to use such products in the customer’s
applications and to ensure that the failure of memory products or their functionality does not result in
unsafe conditions. Micron’s customers who use Micron memory products in safety-related automotive
applications are responsible to ensure that these products are appropriate for such applications and that
their failure doesn't threaten the safety of any end user.

Micron has several types of scenarios for products in the automotive supply chain that customers may
be designing into functional safety applications:
ƒ Commercial off-the-shelf (COTS) quality managed-grade products: Such products are “as is”
with no plans for additional automotive customer service support.
ƒ COTS products with customer safety analysis support: Such products are also Quality
Management grade (QM-grade) and used in automotive functional safety applications. However,
these products are increasingly being placed by customers into automotive safety applications,
expanding customers’ need for functional safety support. Based on factors like customer requests,
end application adoption, and potential market penetration or size, Micron might provide support
above and beyond IATF 16949 requirements to help customers with their system-level safety
analysis. An example of this is Micron’s provision of Failure in Time (FIT) and Failure modes, Effects,
and Diagnostic Analysis (FMEDA) analysis support and safety application notes.
Note: Subject to datasheets and Micron terms and conditions for use

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Micron Quality Manual
5.6 QMS Hierarchy
Why What How and Who Evidence

Identity of the QMS Operational Operational Evidence and

Organization Governance Guidance Control Traceability

Figure 5-4 : Micron QMS Documentation Hierarchy

ƒ Identity of the organization is determined by Micron characteristics, based on its mission, vision,
values and culture

ƒ QMS governance defines what we do at Micron to comply with the QMS structure and
requirements
Why What How Who Evidence
ƒ Operational guidance defines the rules, methods, and tools we use to accomplish
Micron’s
Identity of objectives
the QMS Operational Operational
Record
Organization Governance Guidance Control
ƒ Operational control defines in varying levels of details the how and who for execution at the
activity and site level

ƒ Objective evidence is data supporting the existence or actuality of something and may be
obtained through observation, measurement, test or other means

5.7 Overview of QMS Map

Management-Oriented
Processes

Customer-Oriented
Processes

Customer
Solutions to
Needs and
Technology and Manufacturing Customer
Expectations Operational
Product Lifecycle
New Product
Execution and
Planning Introduction
Management Control

Support-Oriented
Processes

Figure 5-5 : QMS Map

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 Micron Quality Manual
5.8 Micron QMS Processes
Management-Oriented Processes
Management-oriented processes (MOPs) are aimed at ensuring that all processes are documented,
measured and reviewed by management teams to ensure alignment to Micron’s key priorities and
corporate goals.
ƒ Management review
ƒ Develop business plan
ƒ Manage quality audit

Customer-Oriented Processes
Customer-oriented processes (COPs) are aimed at encompassing product realization activities and
ensuring that agreed-upon customer requirements are captured, understood and translated into product
and services as needed by the customer.
ƒ Manage product lifecycle
ƒ Develop technology
ƒ Design and develop product
ƒ Validate and qualify product
ƒ Develop integrated operational plan
ƒ Introduce new product
ƒ Execute manufacturing (See the Manufacturing Execution section below.)
ƒ Control of manufacturing
ƒ Manage sales order
ƒ Manage effective problem-solving
ƒ Manage requirements
ƒ Manage warehouse

Support-Oriented Processes
Support-oriented processes (SOPs) are aimed at ensuring the efficiency of customer-oriented processes:
ƒ Manage human resources
ƒ Manage source to pay
ƒ Manage information technology
ƒ Maintain equipment
ƒ Manage facilities

Manufacturing Execution
Micron identifies the requirement to outsource any process, or part thereof, that affects conformity
with the stated requirements. When outsourcing a process, Micron identifies control criteria such as
performance specifications, supplier selection criteria, process control monitors, supplier assessments
and supplier performance reviews.
The controls identified enhance Micron’s capacity to effectively manage its supply chain.
The controls adopted are influenced by potential effects of outsourcing on meeting customer or
stakeholder requirements, and by the degree to which control of the process is shared.
All applicable statutory and regulatory requirements and special product and process characteristics are
cascaded to suppliers as they apply.

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Micron Quality Manual
“ Quality in Micron is the result of a
collective mindset that recognizes that
every process, every action, every
decision creates how people perceive
the Micron brand. We are Micron

”
quality.

Bill Lechten
Director, Quality Management Office

Micron
Quality Manual

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Disclaimers:
All information contained in this document is provided on an “AS IS” basis, WITHOUT WARRANTIES
OF ANY KIND, and is intended as a reference document only. MICRON TECHNOLOGY, INC., AND
ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “MICRON”) ASSUME NO RESPONSIBILITY
FOR ANY CONSEQUENCES related to the use of or reliance upon this document. This document
does not grant any warranties and does not amend, modify or supplement any warranties that may
apply to your purchase or use of any Micron product under any separate agreement between you
and the seller of such product.
All information contained herein remains the sole and exclusive property of Micron. No license,
express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this
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without notice, but makes no commitment to do so. All brand names, trademarks and registered
trademarks belong to their respective owners.
MICRON ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS OR IMPLIED
WARRANTY ARISING OUT OF OR RELATED TO THE INFORMATION CONTAINED HEREIN
AND YOUR PURCHASE, APPLICATION AND/OR USE OF MICRON PRODUCTS INCLUDING
WARRANTIES RELATED TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OR
NONINFRINGEMENT.
MICRON PRODUCTS ARE NOT AUTHORIZED FOR USE IN CRITICAL APPLICATIONS, DEVICES
OR SYSTEMS WITHOUT THE EXPRESS WRITTEN APPROVAL OF THE BUSINESS UNIT AND
QUALITY VICE PRESIDENTS OF MICRON. CRITICAL APPLICATIONS, DEVICES OR SYSTEMS
ARE THOSE IN WHICH FAILURE OF THE MICRON PRODUCT COULD RESULT, DIRECTLY OR
INDIRECTLY, IN DEATH, PERSONAL INJURY OR SEVERE PROPERTY OR ENVIRONMENTAL
DAMAGE.
Copyright © 2022 Micron technology Inc. All rights reserved.

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