FINAL

INTERVIEW
Getting ready :)
Tell me about a time when you had to work
under pressure to meet a tight deadline

I remember when I was working in a

warehouse during the Christmas season. We
had very few team members, and there was
a lot of pressure to stock the merchandise
quickly because of the high volume received
during that time. We couldn't afford to
inconvenience customers with disorder, so I
suggested organizing and dividing tasks with
my colleagues. While I took care of some
tasks, they handled others. This way, we
managed to finish the work quickly, and the
boss congratulated us. He was very pleased,
as were the customers.
Can you describe a situation where
you demonstrated leadership skills?

Yes, in my high school, I had a group that didn't

get along very well. They always argued and had
differences; it was a very complicated situation,
and nobody could feel comfortable. So, I
remember intervening and expressing my point of
view respectfully and as neutrally as possible. I
requested the opinion of all my classmates, so
many of them agreed with me. I managed to get
these people who had their differences to talk
separately and resolve them quietly without
involving the rest of the group. We managed to
spend the last few months that we lived together
as a group and enjoyed the success of having
graduated.
 Tell me about a time when you
had to overcome a significant
challenge at work.

Yes, I believe that when I got my first job, I worked

at a clothing store. I didn't know the brand at all,
nor its products, as I had never been a customer of
the brand. That was quite a challenge; I had to
search for information about the products in the
days leading up to my first day of work. I asked
several questions during the training, although it
was somewhat brief. During the first few days, I
asked questions to my colleagues, and with all the
effort I put into learning, I managed to gain a lot of
knowledge about the brand in just a few weeks.
This enabled me to guide and advise customers
excellently. I consider that there is nothing worse in
customer service than not knowing what you are
selling.
 Describe a situation where you had to
resolve a conflict with a colleague or team
member.

I remember one time in school when a friend who was

also a classmate got upset with me over something that
was a complete misunderstanding. At that moment, we
needed to finish a project that had been assigned to us.
However, this person wasn't speaking to me, so I sought
him out, asked him what was bothering him, and why he
was acting that way. He expressed his feelings to me, and
I also had the opportunity to explain mine and the
situation. We managed to reach an agreement, both
apologized as necessary. In that way, we could continue
without any uncomfortable scenarios with the project,
and we gave an excellent presentation with the rest of
our group.
Can you give me an example of a time when you
had to adapt to a change in the work
environment or project scope?

Yes, when I decided to enroll in a night school, I

was 15 years old, and everyone around me was
adults, with children, older than me, and it was
a drastic change. I didn't know if I would be able
to adapt to them; however, I tried to be myself,
my most authentic self, to get to know them,
and they gradually accepted me. I made great
friends, so much so that I think those were the
best years of my life.
 Tell me about yourself

Thank u for having me here.

My name is Daniela, and I am 20 years old. I
have 3 and a half months of experience in
customer service, face-to-face, working in a
warehouse and clothing store, during the
Christmas season where purchases are
excessive and customers desperately seek gifts
and a variety of products. This allowed me to
become a person who works well under
pressure, capable of performing multiple tasks
simultaneously, with strong communication
skills due to constant contact with customers.
At the same time, I learned to be someone who
can organize their time and solve any problem
that may arise. I am excited about this
opportunity because I know that here I can put
these skills into practice and grow as a
professional with the various opportunities
that you offer to do so. I believe I have the
necessary preparation to work in your
company.
 What are your strengths and
weaknesses?

-My major weakness is self-criticism. For

example, in a work environment, when I'm
tackling an important task, I tend to believe
that my performance isn't good enough, which
affects my ability to appreciate my work and
how others might appreciate it as well.
Currently, I'm working on that, trying to
focus more on the positives than the
negatives things. My greatest strengths lie in
adaptability, as I can face different
challenges and environments. When tasked
with a new or challenging assignment, I also
excel in quick learning, based on researching
and informing myself in the best possible way
about the information I need to know in
various required settings.
Why are you interested in this job?

I feel that my experience in

Customer Service is sufficiently
strong for this position. I have
developed skills such as
multitasking, handling pressure
well, empathy, friendliness,
communication skills, leadership,
and problem-solving, which are
essential for this role. I believe I
can contribute to the company by
making the customer experience
truly exceptional. Additionally, I
have noticed that there are
opportunities for growth, such as
courses, where I could develop
and potentially take on roles with
more responsibilities in the
future.
 How do you handle stress and
pressure?
I recognize that stress and pressure in a work
environment are inevitable; the world is
always spinning and can be hectic at times.
However, I believe it's most appropriate to
take a few minutes, if necessary, to breathe,
think calmly, and not act impulsively. I recall a
situation in my first job where we had a lot of
work during peak season, and stress was
inevitable. Nevertheless, I tried to maintain a
positive attitude and stay calm, focusing on
thinking positively and continuing with my
work. At the end of the day, the situation
didn't affect me emotionally as much, which I
find beneficial because our mood influences
how we perform at work.
 What is your biggest
achievement at work?
It's not a professional achievement, as my
experience is short. However, when I graduated
from high school last year, for my final exams, I
studied day and night, I exerted as much effort
as possible, so that I achieved the highest
grades in the class. Undoubtedly, something I am
proud of. My family and friends felt very proud
of me. How do you see yourself in five years? In
five years, I see myself as someone who has
grown significantly, having taken courses in the
field of technology, leading to acquiring skills
such as Cisco as it's something that piques my
curiosity. I even would love to learn a third
language. I see myself contributing to this
company with all these new skills and where
undoubtedly there is room to apply them.
Always eager to learn about any interesting
topic that captivates me.
Why should we hire you?
It seems to me that I have
many of the qualities that you
need in a Customer Service
environment. It's always
important to listen,
understand, and be patient so
that the customer always
feels welcomed and valued as
an important part of the
company. I can contribute to
providing an excellent
customer experience and
leaving an impeccable image of
my work and the company
itself, ensuring to always do
my job to the best of my
ability.
Do you work better independently or as
a part of a team?
-Both options fit with me. On one hand,
working independently allows me to
focus deeply on my tasks, pay close
attention, and be meticulous. In a team
setting, I can benefit from different
perspectives, readily identify and
correct errors, complete tasks more
quickly, and enjoy the camaraderie with
my colleagues. For example, when I used
to study on my own, I experienced all
those benefits, but upon joining an
academy, I gained the advantages I
mentioned earlier. Both approaches
have their merits, and I wouldn't
hesitate to engage in either.
 What do you know about you
company?
- I know your company provides
services to other large and
recognized companies, has multiple
branches around the world, and its
main purpose is to maintain
customer satisfaction by having
motivated employees to perform
their best
 What motivates you?
-Being able to leave my mark
wherever I go motivates me, to be
remembered for everything I do,
being a passionate and committed
individual, always willing to learn
and explore the world. While
working at the clothing store, a
lady approached me, and we had a
very pleasant conversation while
she shopped. When she left, she
said goodbye, expressing
gratitude. That was fulfilling; I'll
never forget it, and I don't think
she will either. Leaving a footprint
and being authentic is something
that motivates me.
 Can you walk me through you resume?
Of course, here's the translation into English:
Sure, I have experience in face-to-face
customer service, first in a clothing store and
secondly in a warehouse, where I tracked
sales and had direct contact with customers
on a daily basis. I assisted them, answered
questions, addressed complaints, and often
greeted them at the door with a positive
attitude. I graduated from high school last
year and consider myself a committed and
responsible individual with sufficient
knowledge in Customer Service. I possess
qualities such as adaptability, effective
communication, multitasking, and problem-
solving skills that could be valuable for this
position.
Do you have any additional questions?