Process Sequences Interactions Annexure 1, Rev 01, 04.10.

20
Page 1 of3

Resource Management Menagement Responsibility Measurement Analysis & Improvement

Quality Policy, Business Planning/Objectives &
Human Resources Control of NC
Management Review
Product
Equipment & Maintenance
CAPA
Infrastructure

Internal
Audit

Csutomer
satisfaction

Marketing/Business Development Payment

Specification/ Specification, Quality Plans,Tools,dies & Instructions
Enquiry Requirements Process
(New Product) Design &
Development Material Issue Slip
Feasibility Feasibility & Tool
Status Status Material Indent
Maintenance

Quotation Specification Packed

Quality Plans, Finish

Customer
Invoice
Product ,
Customer

Tools,dies &
Instructions Inspection
Purchase report &
order Production Finish Product Conforming Product Invoice
Planning Final Packing &
Non conforming product for rework Inspection & Inspection report
Despatch
Production

Material Issue Slip

Conforming Material

Conforming Material
Material
Indent

Inspection
Request
Purchase Store Receiving
Replacement Inspection
request for Non Inspection
Purchase Order

conforming product Status

Product

Supplier
 Process Sequences Interactions

Process Sequences & Interaction Page 2 of 3

Core process Support Process Management Process

Process Name Business

Development
NPD
Manufacturing
(Pess Shop/Weld
Shop/Pipe Shop)
Packing &
Despatch
Q.A Q.A
(Receiving Insp.) (Inprocess Insp.)
Q.A (Final Insp.) Purchase
Store
(consumable/BOP/
RM)
Machine
Maintenance
Tool Maintenance
Customer
complaint Handing
Calibration
Human resource
development
Internal Audit
Management
Review

Business development √ √ X X X X X X X X √ X √ √ √

√ √ √ √ √ √ √ √ √ √ √ √
Core Process

NPD √ √ √
Manufacturing (Pess Shop/Weld
Shop/Pipe Shop) √ √ √ X √ X X √ √ X √ √ √ √ √

Packing & Despatch X X √ X X √ X √ X X √ X √ √ √

QA (Receiving Insp.) √ √ √ X X X √ √ X X √ √ √ √ √
QA (Inprocess Insp.) √ √ √ X X X X X X X √ √ √ √ √

QA (Final Insp.) √ √ √ √ X X X X X X √ √ √ √ √

Purchase √ X X X √ X X √ X X √ √ √ √ √

X X √ √ √ X X √ √ √ √ √
Support process

Store (consumable/BOP/RM) √ √ √

Machine Maintenance X X √ X X X X X √ √ √ √ √ √ √

Tool / Fixture Maintenance X √ √ X X X X X √ X √ √ √ √ √

Customer complaint Handing √ √ √ √ √ √ √ √ √ √ √ √ √ √ √

Calibration X √ X X √ √ √ √ √ √ √ √ √ √ √

Human resource development √ √ √ √ √ √ √ √ √ √ √ √ √ √ √

√ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Management

Internal audit
process

Management Review √ √ √ √ √ √ √ √ √ √ √ √ √ √ √

Same Process both Side Doc.No : Annexure 01

Rev.No. : 01
Page No. : 2 of 3
Eff. Date : 04.10.2020
 Process Sequences Interactions

Doc.No : Annexure 01
Rev.No. : 01
√ Interaction Prepared By Page No. : 2 of 3 Approved by
x No interaction Management Reprsentative SANTOSH RAUT Eff. Date : 04.10.2020 Plant Head N.SHARMA
 SHARDA MOTOR INDUSTRIES LTD SANAND
Doc.No : Annexure 01
QUALITY SYSTEM MANUAL Rev.No. : 01
Page No. : 3 of 3
Eff. Date :04.10.2020
Process Sequences & Interactions

(PROCESS INTERLINKAGE CHART)

MANAGEMENT PROCESSES
MR Processes Management Process Resource Management
Control of Document CL:7.5 Management Review CL:9.3 Training identification, Provision & Evaluation CL:7.1
Control of Records CL:7.5 Analyis of Data Cl. 9.1 Plant Facilities & equipment provisoning CL-
Internal Audit CL:9.2 Organization Knowledge CL 7.1.6 7.1.3
Corrective Action Cl.10.2 Risk&Opportunities for Organisation Context Cl 4.1.,4.2,6.1,6.2 Process Process Owner: HOD (HR)
Preventive Action Cl. 10.2
Continual Improvement Cl. 10.1 Owner - CEO/ VP /Unit Head Objectives:-
Process Owner - MR Objectives:- 1. Skill & Competency Level at Supervisory & Managerial Levels (%)
2. Employee, Admin & Training Cost w.r.t.% age of Sales
Objectives:- 1.Periodic review of Objectives & Compliance to Budget & Process Targets
( 6 monthly) 3. Training Hrs (Plan V/s Actual)
1. No of NC's for the control of documents and control of records. 4. Attendance % (Monthly) 5.
2. Process Wise Internal Audit NCs every year 2. Improvements identified for mitigating Threat & Risk & Implementation
Completed 3. Cost Saving Attrition rate 6.
3. Number of Improvemets every year Employee Satisfaction Survey Score
(Productivity/Quality/Cost/Delivery/Process Management) identified through continual improvement projects
and Actions got implemented
4. Customer Audit Score % Annaul (if Applicable)

CUSTOMER ORIENTED PROCESS

Business Devlopment NEW PRODUCT DEVELOPMENT

New Product Development (APQP & PPAP) Cl. 8.3
1. Product requirement review Cl. 8.1 NA/ PR/ NPD/NPDE/01
2. Customer Satisfaction Cl. 9.1.2. ECR/ECN Control Process Cl. 8.3
Process Owner:VP /UNIT HEAD PPAP / Intial Product Supply Cl. 8.3

CUSTOMER SATISFACTION
Objectives:- Process Owner - NPD HEAD
1. Sales Targets Vs. Actual Adherence Objectives:-
2. Customer Satisfaction 3. New 1. Development time Plan Vs Actual
business from new/existing customers 2. First Time Right Projects Completed V/s Actuals
3. Project Development Cost Plan V/s Actual 4.
VA/VE projects
5. ECN completion review
CUSTOMER

Manufacturing
Production Processes
Production Planning & Delivery Management Cl. 8.5.
Production Schedullng Identification & Traceability Cl:8.5.2
Cl.8.5 Cutomer Owned Tooling Cl. 8.5.3
Dispatch Process Owner : PRODUCTION HEAD
Cl.8.6
Process Owner: PPC Objectives:-
1. Capacity utilization
Objectives:- 2. Total Production Cost w.r.t. Sales
1. Production Plan Vs. Actual Adherence % 3. OEE %
2. Incidences of Line Stoppage For Material not Available

SUPPORTING PROCESS
Sourcing & Materials Management Quality Assurance
Procurement Process Cl.8.4 Incoming Product Conformity Cl. 8.6.4
Supplier Monitoring Cl. 8.4.2.4 Monitoring & Measurement of Product Cl. 9.1
Preservation of products Cl.8.5.4 Control of Monitoring & Measurement Equipments Cl.7.1.5
Storage and Inventory Cl.8.5.4 Corrective & Preventive Action Cl.10.2
Control of nonconforming products Cl.8.7
Process Owner: HOD Purchase & HOD Stores Customer Complaint Handling CL 8.3
Statistical Process Control CL8.7
Process Owner : HOD Quality
Objectives:- Objectives:
1. Material Cost w.r.t.Sales % 1. Customer Rejection PPM
2. Supplier Rating 3. cost 2. Cost of Poor Quality trend
saving by continual improvement projects in the year 4. 3. Inhouse Rejection PPM
Inventory Turnover times 5. 4. Warranty Failure trends
Obsolete Material (Value) 6. No line 5. Customer Complaints Nos
Stoppage 7.
Transportation cost per sales

Lab Process
Labrotory Requirements Cl 7.1.5
Calibration & MSA Cl. 7.1.5
Process Owner : HOD Quality
Objectives:-
1. Calibration Schedule Adherence Quarterly
2. MSA Plan Adherence
Plant Maintenance 3. Calibration Cost Plan V/s Actual (Annual)
Preventive & Predictive Maintenance Cl. 7.5.1.5
Process Owner: HOD Plant Maintenance
Objectives:-
1 Breakdown Hrs (Monthly)
2 Maintenance Schedule Adherence Planned V/s Actual
3 Maintenance Cost Budget V/s Actual Dies/Tools Management
Management of Production Tooling Cl. 8.5.1.6

Process Owner : HOD Tool Room

Objectives:-
1 Tools Breakdown Hours (Monthly)
SRL 2 Spare

Corporate Quality Design Support & Development Industrialize Team PURCHASE

Research & Development Industrialize Team
Corporate Quality Sharda Motor Industries ltd, Sharda Motor Industries ltd, Head office,
P-12 1st Avenue, Mahindra P-12, 1st Avenue, Mahindra world Chakan, Pune, Maharashtra D -188, Okhla industrial area, phase -I,
world city, Chengalpattu city, New Delhi - 110020 (India)
District, Tamilnadu - 603002 Chengalpattu taluk, Phone: 91-11- 47334100, Fax: 91-11-
Kancheepuram dist., 26811676,
Tamilnadu -603002 E-mail: [email protected]

Approved Issued

UNIT HEAD
MR