SECURITY SURVEY REPORT

JULY 26, 2023

To : PROFESSIONAL CERTIFICATION BOARD

PSIS INTERNATIONAL

DR. EDWARD B. PAROCHA, CSP

Chairman

DR. GRACE M. MARTINEZ, CSP

Member

DR. EDUARDO M. FULGENCIO, CSP

Permanent Member

Subject : SECURITY SURVEY REPORT

(Re) Midas Hotel and Casino

From : CSP CLASS 635 | GROUP 2

A. INTRODUCTION

1. Authorized for the Survey

This report is in compliance with the partial fulfillment of the Certified

Security Professional Certification Program as instructed by Dir. Jovito
A. Gutierrez Jr. MSM, CSP, National President, and PSIS International to
conduct a Security Survey in all facilities of Midas Hotel and Casino.
2. Date and Time of Survey was made

Period of security survey is from June 14 to 16, 2023 from 8:00 am to

10:00 pm.

B. NAME AND MISSION OF INSTALLATION

1. Description of Surveyed Unit

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 Midas Hotel and Casino is an 11 storey building, has 2 levels of basement,
and 225 guest rooms capacity with a floor area of approximately 2,000 sqm.
Nestled along the stretch of sunset boulevard, it strategically stands where 3
key hub of Metro Manila converge: (1) Pasay City, home to the Ninoy
Aquino International Airport (NAIA) and the Manila Domestic Airport, SM Mall
of Asia, CCP Complex, and major embassies; (2) City of Manila, locale to
the Philippines most largest and busiest sea port - Manila International
Container Terminal, it is also the nation’s capital and known for its historic
walled city ‘Intramuros’ during the Spanish and Japanese occupations in the
Philippines, the city hosted most significant people in the government, rich in
cultural and important landmarks and caters to the famous University Belt
and (3) Makati City, the country’s financial capital, the Central Business
District
(CBD) and one of the country’s largest top tertiary hospital facility Makati
Medical Center. This hotel is situated along Roxas Boulevard at the coast of
Manila Bay, flocked by the Japanese Embassy and San Juan de Dios
Hospital. Overlooking into the bay with an approximately 400 meters from
the intersection of Roxas Boulevard and EDSA.

2. Mission of the Installation

The Midas Hotel and Casino aims in serving their clients every comfort and
leisure in both business and relaxation functions from room accommodations,
business center, meetings and events, wellness, dining amenities, transport
to casino gaming with outmost service excellence. The mission of the
installation is to assess the effectiveness and efficiently of the hotel’s existing
security measures applied in the property as well as determine potential
vulnerabilities and in turn, impart necessary recommendations to address
identified threat or security issue / gaps that may impact the facility
operations, resources or its personnel.

C. PHYSICAL SECURITY 1.

Perimeter Barriers

a. Situation as Surveyed

Physical Barriers – There is no concrete barrier between the front

parking and the road leading to the hotel. Drop-off point can be
directly accessed from the service road.

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 Structural barrier – The hotel is situated between Japan Embassy
and San Juan de Dios Hospital and the perimeter fence of both
establishments served as the barrier.
b. Recommendation

There is a need
tostrengthen the
Security measures by:

- Placing a portable steel in front of the hotel entrance

- Installation of steel roll-up in front of the hotel entrance

2. Guard Force and Guard System

a. Situation as Surveyed

Guard Posting - Security manpower are outsourced and contracted.

They are skillfully trained and experienced prior to deployment however,
a gap can be identified in the AOR particularly during evening shift
where there is less Security force being assigned resulting to missing
one of the property key area.

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 b. Recommendation

Re-evaluate all the key areas for placement of additional Security. The
Main Entrance should be manned 24x7 to control foot traffic,
movements and access within the hotel property. Periodic
Leadership Training to be initiated in order to enhance and reinforce
leadership traits and principles including but not limited to technical
skills on Security Survey, Risk Assessment and Vulnerability Analysis.

3. Personnel Identification and Movement Control

a. Situation as Surveyed

Access Card System – All personnel are registered in the hotel’s

database and are issued with an electronic badge system. All guests
accessing the hotel premises are likewise issued with the same access
card but with applied limitations on restricted areas such as Information
Technology, Gaming, IDS, Building Management System. However,
registered guests sometimes invite their guests whom are not in the
hotel roster that has mobility and with the same privileges enjoyed by a
registered guest.
b. Recommendation

Entrance to elevators can be strengthened by placement of controls

such as guest revalidation in the system with the registered headcount
prior to each accommodation. The management can draw significant
cost savings by proper allocation of resources, supplies and utilities to
the actual guests only.

4. Protective Lighting (Toltol, Lito)

A protective lighting security survey for a hotel casino involves assessing the lighting
conditions throughout the premises to identify potential security vulnerabilities and areas
that may need improvement. Proper lighting is essential for deterring criminal activity,
enhancing surveillance capabilities, and ensuring the safety of guests and staff. Here's a
step-by-step guide for conducting a protective lighting security survey:

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1. Define Objectives: Determine the goals of the survey. For example, you might aim to
improve overall safety, reduce the risk of theft or vandalism, enhance surveillance
effectiveness, and ensure compliance with security standards.
2. Create a Plan: Outline the areas you will survey, including both indoor and outdoor
spaces, parking lots, entrances, exits, walkways, corridors, stairwells, and other key
locations.
3. Assess Existing Lighting:
• Evaluate the type of lighting fixtures used (e.g., floodlights, wall sconces,
pathway lights).
• Check the wattage and brightness levels of the bulbs.
• Identify any non-functioning or burnt-out lights.
• Determine if there are areas with inadequate lighting or blind spots.
4. Check Light Coverage:
• Ensure that all critical areas are adequately covered by lighting, leaving no dark
corners or blind spots where illicit activities could occur without being
detected.
• Evaluate the uniformity of lighting to minimize areas of excessive brightness or
darkness.
5. Evaluate Light Placement:
• Assess whether the placement of lighting fixtures is effective in illuminating
potential hiding spots or concealed areas.
• Determine if there are any obstacles blocking the light's path, such as
overgrown vegetation or signage.
6. Review Lighting Timers and Controls:
• Check if outdoor lights have timers or photocell controls to ensure they
activate automatically during low-light conditions.
• Review the lighting control system to verify it can be easily adjusted as
needed.
7. Assess Lighting During Different Hours:
• Observe lighting conditions during various times, including daylight, dusk,
night, and early morning, to identify any changes in effectiveness.

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 8. Consider Energy Efficiency:
• Evaluate the energy efficiency of the lighting system to identify potential
costsaving opportunities without compromising security.
9. Address Lighting Glare and Light Pollution:
• Identify and address any lighting glare that could hinder security cameras'
effectiveness or create discomfort for guests.
• Minimize light pollution that may affect neighboring properties or public
areas.
10. Survey Parking Areas:
• Ensure that parking lots and garages are well-lit to enhance visibility and deter
criminal activities.
• Consider using motion-activated lights for added security.
11. Review Emergency Lighting:
• Check the functionality of emergency lighting systems, especially in stairwells
and exit paths.
12. Recommendations and Improvements:
• Based on your findings, provide a comprehensive report with
recommendations for enhancing the protective lighting system.
• Prioritize improvements based on criticality and budget considerations.
13. Monitor and Maintenance:
• Regularly inspect and maintain the lighting system to ensure ongoing
effectiveness.
• Periodically repeat the lighting security survey to address any changes or
evolving security needs.

5. Alarm and Communication System (Toltol, Lito)

Conducting a thorough alarm and communication system security survey for a hotel casino
is essential to identify potential vulnerabilities and ensure the safety of guests, employees,
and assets. Here's a sample outline for the survey:

1. Survey Objectives:
 Clearly define the objectives of the survey, such as evaluating the effectiveness
of the current alarm and communication systems, identifying weaknesses, and
proposing improvements.
2. Scope of the Survey:
 Define the areas and systems to be included in the survey, such as fire alarms,
intrusion detection systems, emergency communication systems, CCTV, access
control, etc.
3. Gather Information:
 Review documentation, schematics, and blueprints of the hotel casino to
understand the existing alarm and communication systems.
4. Physical Inspection:

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  Conduct a physical inspection of all alarm and communication system
components, including control panels, devices, sensors, wiring, cameras,
speakers, etc.
5. Fire Alarm System:
• Evaluate the effectiveness of the fire alarm system:
• Check if all areas are covered by smoke detectors and heat sensors.
• Verify if manual pull stations are easily accessible and functional. 
Assess the functionality of the sprinkler system.
6. Intrusion Detection System:
• Evaluate the effectiveness of the intrusion detection system:
• Check the coverage of motion detectors and door/window sensors.
• Ensure all entry points are adequately secured.
• Test the response time and notification process when a breach is
detected.
7. Emergency Communication System:
• Assess the emergency communication system:
• Verify the functionality of speakers and communication devices in
public areas and guest rooms.
• Test the public address (PA) system for clarity and audibility.
• Ensure there are clear instructions for emergency communication.
8. CCTV Surveillance:
• Evaluate the CCTV surveillance system:
• Check camera coverage of critical areas, entrances, exits, and parking
lots.
• Verify the quality and resolution of the camera feeds.
• Assess the storage and retention of recorded footage.
9. Access Control System:
• Assess the access control system for secure entry and exit points:
• Review access logs and permissions for various areas.
• Verify if access control devices (keycards, biometric readers, etc.) are
working correctly.
10. Integration and Redundancy:
• Evaluate the integration and redundancy of alarm and communication
systems:
• Check if all systems are properly integrated and share critical
information.
• Assess backup power and communication options in case of a power
or network failure.
11. Personnel Training:
• Review the training provided to staff on operating and responding to alarms
and communication systems.
12. Compliance and Standards:
• Ensure that all systems meet relevant safety and security standards and
comply with local regulations.
13. Reporting and Recommendations:
• Summarize the findings of the survey, including strengths and weaknesses.

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 • Provide a detailed list of recommendations for enhancing the security of the
alarm and communication systems.
14. Implementation Plan:
• Develop an action plan for implementing the recommended improvements,
including timelines, responsibilities, and cost estimates.
15. Follow-Up Review:
 Schedule a follow-up review to ensure that the recommended improvements
have been properly implemented and address any ongoing concerns.
6. Restrictive Areas (Toltol, Lito)

Conducting a security survey for restrictive areas in a hotel casino is crucial to ensure the
safety and integrity of the premises. Here's a step-by-step guide to performing a
comprehensive security survey:

1. Identify Restrictive Areas:

 List all areas within the hotel casino that are considered restrictive or off-limits
to the general public. These areas typically include back-of-house zones,
cashhandling areas, surveillance rooms, storage rooms, and other sensitive
locations.
2. Access Control Review:
 Evaluate the access control measures in place for each restrictive area. This may
include key card systems, biometric access, or security personnel stationed at
entry points.
3. Physical Security Assessment:
 Inspect the physical security features of the restrictive areas, such as doors,
locks, windows, and barriers. Ensure they meet the required standards for
deterring unauthorized access.
4. CCTV and Surveillance:
 Review the surveillance camera coverage for restrictive areas. Ensure there are
no blind spots and that cameras are functioning correctly.
5. Personnel Screening Procedures:
 Assess the procedures for screening employees or vendors accessing restrictive
areas. Ensure they are thorough and in line with security protocols.
6. Security Personnel Presence:
 Evaluate the presence and positioning of security personnel within or near
restrictive areas. Confirm they are adequately trained and vigilant.
7. Emergency Exit Access:
 Check that emergency exits in restrictive areas are clearly marked, unobstructed,
and functioning properly.
8. Sensitive Information Handling:
 Review protocols for handling sensitive information within restrictive areas,
including cash handling, confidential data, and customer records.
9. Alarm Systems and Panic Buttons:
 Verify that panic buttons and alarm systems are in place and operational in
restrictive areas.
10. Communication Systems:

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  Ensure there is effective communication between restrictive areas and the
central security or emergency response team.
11. Lighting and Visibility:
 Assess the lighting in restrictive areas to ensure visibility and deter potential
criminal activity.

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 12. Perimeter Security:
• Evaluate the security measures at the perimeter of the restrictive areas,
including fences, gates, and access points.
13. Review Security Policies and Procedures:
• Ensure that comprehensive security policies and procedures are in place for
each restrictive area, covering access control, emergency response, and
incident reporting.
14. Training and Awareness:
• Review the training provided to employees with access to restrictive areas.
Ensure they are aware of the importance of security protocols and their role in
maintaining a secure environment.
15. Documentation and Record Keeping:
• Verify that all security-related activities, incidents, and access logs are properly
documented and retained.
16. Vulnerability Assessment:
• Conduct a vulnerability assessment to identify potential weaknesses in the
security measures of restrictive areas.
17. Risk Mitigation Strategies:
• Develop a plan to address any identified vulnerabilities and implement
appropriate risk mitigation strategies.
18. Regular Audits:
• Schedule regular security audits to maintain the effectiveness of security
measures in restrictive areas.
19. Collaborate with Security Experts:
• If needed, seek advice from professional security consultants to ensure the
survey is thorough and comprehensive.

7. Utilities Paa, Mark John

Conducting a utilities security survey for a hotel casino is an essential step in identifying
potential vulnerabilities and enhancing the overall security of the facility. The survey should
assess the security measures related to various utilities to ensure they are adequately
protected. Here is a sample outline for conducting a utilities security survey:

1. Water Supply:

• Assess the security of the hotel casino's water supply system to prevent
contamination or tampering.
• Check for secure access points to water storage tanks and treatment facilities.
• Verify that there are no unauthorized connections to the water supply.
2. Electricity Supply:

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 • Evaluate the security of the hotel casino's electrical infrastructure to prevent
unauthorized access or tampering.
• Check for secure access points to electrical substations and power distribution
rooms.
• Ensure that backup power systems (e.g., generators) are adequately protected.
3. Gas Supply:

• Inspect the gas supply lines and storage areas to prevent leaks, tampering, or
unauthorized access.
• Ensure that gas shutoff valves are appropriately secured and easily accessible
in case of emergencies.
4. Heating, Ventilation, and Air Conditioning (HVAC) Systems:
• Assess the security of HVAC equipment to prevent unauthorized access and
potential sabotage.
• Verify that air intake vents and outdoor units are protected against tampering
or foreign object insertion.
5. Fire Protection Systems:
• Review the hotel casino's fire protection systems, including fire alarms,
sprinklers, and fire extinguishers.
• Ensure that fire protection equipment is regularly inspected and
wellmaintained.
6. Communication Systems:
• Evaluate the security of the hotel casino's communication systems, including
phone lines and data networks.
• Check for any vulnerabilities that could lead to unauthorized access or
communication disruptions.
7. Waste Management and Disposal:
• Inspect waste management areas to ensure they are secure and not accessible
to unauthorized individuals.
• Verify that hazardous waste is disposed of properly and in compliance with
regulations.
8. Access Control and Surveillance:
• Evaluate the effectiveness of access control measures at utility areas and utility
control rooms.
• Review the surveillance coverage in and around utility zones to identify
potential blind spots.
9. Personnel Training and Awareness:
• Assess the level of security awareness among personnel responsible for
operating and maintaining utilities.
• Ensure that employees know how to identify and report security concerns
related to utilities.
10. Emergency Response Plans:
• Review the hotel casino's emergency response plans related to utilities
incidents, such as water leaks, power outages, or gas leaks.
• Ensure that employees are trained on their roles and responsibilities during
utility-related emergencies.
11. Physical Security Measures:

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  Evaluate the physical security measures in place, such as fences, gates, locks, and
barriers, to protect utility areas.
12. Cybersecurity for Utilities:
 Assess the cybersecurity measures in place to protect utility control systems
from potential cyber threats.
13. Compliance and Regulations:
 Ensure that the hotel casino is in compliance with all relevant security
regulations and standards related to utilities.
14. Final Report and Recommendations:
 Compile the findings of the utilities security survey into a comprehensive
report.
 Provide recommendations for enhancing security measures and addressing
any identified vulnerabilities.
D. PERSONNEL SECURITY (Sarillo, Tirso)

A personnel security survey for a hotel casino is an assessment tool used to evaluate the
security practices and awareness among employees. It helps identify potential vulnerabilities
and areas for improvement in personnel security. Below is a sample personnel security
survey for a hotel casino:

1. Employee Information:
• Name:
• Department/Job Title:  Years of Service:
2. Access Control:
• Are access control measures implemented at all entry and exit points?
• Are employees required to use ID badges for access?
• Do employees report lost or stolen ID badges promptly?
3. Visitor Management:
• Is there a visitor registration process in place?
• Are visitors required to sign in and wear visitor badges?
4. Handling of Sensitive Information:
• Are employees trained on the proper handling of sensitive information (e.g.,
guest data, financial information)?
• Do employees know how to report suspicious activities related to information
security?
5. Reporting Security Incidents:
• Are employees aware of the procedures for reporting security incidents?
• Have employees received training on recognizing and reporting suspicious
behavior or packages?
6. Emergency Response Preparedness:
• Have employees received training on emergency response procedures (e.g.,
fire, bomb threat, medical emergencies)?
• Are employees familiar with evacuation routes and assembly points?
7. Safe Handling of Cash and Valuables:
• Are employees trained on secure cash handling procedures?
• Is there a clear policy on handling guests' valuables and reporting lost items?
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 8. Social Engineering Awareness:
• Have employees received training on recognizing social engineering tactics
(e.g., phishing, tailgating)?
• Do employees know how to verify the identity of unknown individuals in
sensitive areas?
9. Physical Security Checks:
• Are employees vigilant about conducting physical security checks in their
respective areas?
• Is there a system for regular inspections of storage areas, utility rooms, and
other sensitive locations?
10. CCTV Monitoring:
• Are employees aware of the presence of CCTV cameras on the premises?
• Is there a designated team responsible for monitoring and reviewing CCTV
footage?
11. Weapons Policy and Response:
• Are employees familiar with the casino hotel's weapons policy?
• Have employees received training on how to respond to situations involving
weapons?
12. General Security Awareness:
• Do employees understand the importance of security in the casino hotel?
• Are there regular security awareness sessions or reminders for employees?
13. Compliance with Security Policies:
• Are employees adhering to security policies and procedures consistently? 
Are there any common areas where compliance issues are observed?
14. Communication and Reporting:
• Is there effective communication between security personnel and other
departments?
• Do employees feel comfortable reporting security concerns without fear of
reprisal?
15. Training and Education Needs:
• Are there any specific areas where additional training or education is required?
16. Suggestions for Improvement:
• Provide an opportunity for employees to offer suggestions for enhancing
personnel security in the casino hotel.

1. Clearance Programme (Sarillo, Tirso)

A Clearance Program security survey for a hotel casino involves assessing and evaluating the
security measures and protocols in place to identify potential vulnerabilities and areas for
improvement. This survey is crucial for maintaining the safety and security of guests,
employees, and the casino's assets. Below is a sample outline for a Clearance Program
security survey for a hotel casino:

1. Physical Security:

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 • Assess the effectiveness of access control measures, including ID badges, key
cards, and restricted areas.
• Evaluate the security of entrances and exits, including emergency exits.
• Check the functionality and coverage of CCTV cameras and surveillance
systems.
• Review the physical barriers and protective structures around critical areas.
2. Security Personnel:
• Evaluate the training and qualifications of security personnel.
• Assess their responsiveness and knowledge of emergency procedures.
• Review the staffing levels to ensure adequate coverage during all operating
hours.
3. Emergency Response Procedures:
• Review the casino's emergency response plan for different scenarios (e.g., fire,
bomb threat, medical emergencies).
• Assess the efficiency of evacuation procedures and the availability of assembly
points.
• Evaluate communication protocols during emergencies.
4. Guest and Employee Screening:
• Assess the screening procedures for guests and employees at entry points.
• Review the training provided to staff conducting screenings.
• Evaluate the effectiveness of screening measures in identifying potential
threats.
5. Cybersecurity Measures:
• Assess the casino hotel's cybersecurity protocols to protect sensitive data. 
Evaluate the security of online transactions and guest information.
6. Cash Handling and Transaction Security:
• Review the procedures for cash handling, including secure cash drops and
transports.
• Evaluate measures to prevent counterfeit currency and fraudulent transactions.
7. Alcohol and Substance Abuse Policies:
• Assess policies and procedures related to alcohol service and the prevention of
substance abuse.
• Review training provided to staff to handle intoxicated or disruptive guests.
8. Security Training and Awareness:
• Evaluate the effectiveness of the security education program for employees. 
Review the level of security awareness among staff members.
9. Perimeter Security:
• Assess the security measures around the perimeter of the casino hotel,
including fencing, lighting, and surveillance.
• Review procedures for monitoring and securing external areas.
10. Parking Lot Security:
• Evaluate the security measures in the parking lot, including lighting and
surveillance.
• Assess procedures for monitoring and responding to incidents in the parking
lot.
11. Vendor and Contractor Security:
• Review procedures for vetting and monitoring vendors and contractors.

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 • Assess access controls for third-party personnel working on the premises.
12. Safety and Fire Prevention:
• Evaluate fire prevention measures and the availability of firefighting
equipment.
• Review procedures for responding to fire alarms and evacuating guests.
13. Compliance with Legal and Regulatory Requirements:
• Ensure the casino hotel complies with all local, state, and federal security
regulations.
14. Incident Reporting and Investigation:
 Evaluate the incident reporting process and how investigations are conducted. 
Review documentation and records related to past security incidents.
15. Review and
Recommendations:
• Provide a comprehensive report with findings from the security survey.
• Offer recommendations for enhancing security measures and protocols.
2. Security Education Program (Bula,Placido)

Implementing a comprehensive security education program is crucial for ensuring the safety
of guests, employees, and the overall operation of a casino hotel. The program should cover
various security aspects and provide training to all staff members. Below is a sample outline
for a security education program for a casino hotel:

1. Introduction to Security Awareness:

• Overview of the importance of security in the casino hotel.
• Explanation of how each employee plays a role in maintaining a secure
environment.
2. Security Policies and Procedures:
• Review of the casino hotel's security policies and procedures.
• Emphasis on the need to follow protocols to maintain a safe environment.
3. Emergency Response Training:
• Training on how to respond to different types of emergencies, such as fire,
bomb threat, medical emergencies, etc.
• Evacuation procedures and assembly points.
• Roles and responsibilities during emergencies.
4. Access Control and ID Badges:
• Explanation of access control measures in the casino hotel.
• Proper use of ID badges and the importance of reporting lost or stolen
badges.
5. Guest and Employee Screening:
• Training on how to conduct guest and employee screening as required. 
Recognition of suspicious behavior or items.
6. Handling Unruly Guests or Visitors:
• Techniques for handling difficult or unruly guests or visitors without escalating
the situation.
• How to seek assistance from security personnel when needed.
7. Cybersecurity Awareness:

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 • Educate employees about the risks of cyber threats, such as phishing and
social engineering.
• Training on how to protect sensitive information and report suspicious online
activity.
8. Theft and Fraud Prevention:
• Tips on identifying potential theft or fraud situations.  Reporting procedures
for suspected incidents.
9. Surveillance and CCTV Training:
• Familiarization with the casino hotel's surveillance and CCTV systems.
• Proper use of surveillance equipment and reporting any malfunctions.
10. Weapons Policy and Response:
• Review of the casino hotel's weapons policy.
• Training on how to respond to situations involving weapons.
11. Safe Handling of Cash and Valuables:
• Training on secure cash handling procedures.
• Tips for protecting valuables and guests' belongings.
12. Social Awareness and Customer Service:
• Training on being aware of and responding to potential social threats.
• Emphasis on maintaining a positive and helpful attitude towards guests.
13. Regular Drills and Exercises:
• Conduct regular security drills and exercises to test the effectiveness of the
training and identify areas for improvement.
14. Reporting and Communication:
• Guidelines on how and whom to report security-related incidents or concerns.
 Emphasize the importance of clear and timely communication.
15. Review and Refresh:
• Schedule periodic reviews and updates to the security education program to
ensure it remains relevant and effective.

3. Morale of Employees (Bula,Placido)

Boosting employee morale in a casino hotel is essential for maintaining a positive work
environment, improving productivity, and fostering employee loyalty. Here are some
strategies to help boost employee morale:

1. Recognition and Appreciation: Regularly acknowledge and appreciate employees for

their hard work and contributions. Implement an employee recognition program that
rewards exceptional performance, whether through verbal praise, certificates, or small
rewards.
2. Training and Development: Invest in your employees' growth and development by
offering training programs, workshops, and opportunities for advancement within the
organization. Showing that you care about their professional growth can boost
morale significantly.
3. Open Communication: Create a culture of open communication where employees
feel comfortable sharing their ideas, concerns, and suggestions. Hold regular team

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 meetings to discuss progress, address challenges, and gather feedback.
4. Employee Benefits and Perks: Offer competitive benefits packages and employee
perks, such as discounted or complimentary access to amenities, meals, or
entertainment options within the casino hotel. Providing benefits beyond the basic
salary can enhance job satisfaction.
5. Team-Building Activities: Organize team-building activities and social events to foster
a sense of camaraderie among employees. These activities can improve team
dynamics and create a more positive work atmosphere.

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 6. Work-Life Balance: Encourage a healthy work-life balance by offering flexible
schedules and paid time off. Supporting employees in achieving a healthy balance
between work and personal life can result in increased job satisfaction.
7. Employee Empowerment: Allow employees to take ownership of their roles and
responsibilities. Empower them to make decisions and offer opportunities for creative
problem-solving.
8. Celebrate Achievements: Recognize individual and team accomplishments, whether
it's meeting targets, providing excellent customer service, or coming up with
innovative ideas. Celebrating successes boosts morale and motivates others to excel.
9. Employee Assistance Programs: Offer employee assistance programs that provide
support for personal or work-related issues, such as stress management, counseling,
or financial planning.
10. Promote a Positive Work Environment: Foster a positive work environment by
promoting respect, collaboration, and inclusivity. Address any issues of harassment or
discrimination promptly and ensure all employees feel valued and respected.
11. Employee Surveys: Conduct regular employee surveys to gather feedback
anonymously. Use the results to identify areas for improvement and take action
based on the feedback received.
12. Lead by Example: Leadership plays a vital role in setting the tone for the work culture.
Lead by example, exhibit enthusiasm, and show appreciation for your employees'
efforts.

8. Absentee Rate and Labor Turn-over Paa, Mark John

Conducting a security survey related to absenteeism and labor turnover in a hotel casino is
crucial for identifying potential security risks and implementing strategies to address them.
The survey should be designed to gather relevant information from employees and
management to assess the security concerns related to absenteeism and labor turnover.
Here's a sample outline for the survey:

Section 1: General
Information

1. Employee Demographics:
 Job positions and departments.

Section 2:
Absenteeism

2. Absenteeism Rate:
 In the past year, what was the average monthly absenteeism rate in your
department?
3. Reasons for Absenteeism:

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  What are the primary reasons employees take unplanned leave or call in sick?

4. Reporting Procedure:
 How do employees report their absence or request leave?

5. Management Response:

 How does management handle employee absences? Are there any specific
policies or actions taken?
6. Impact on Security:
 Have there been any instances where absenteeism has affected security
operations in the hotel casino?

Section 3: Labor Turnover

7. Labor Turnover Rate:

 In the past year, what was the turnover rate in your department?

8. Reasons for Turnover:

 What are the main reasons employees leave the organization voluntarily?

9. Exit Interviews:
 Are exit interviews conducted when employees leave? If yes, what
securityrelated concerns are often raised?
10. Training and Development:
 Has the lack of training or professional development opportunities contributed
to turnover?

Section 4: Security Measures and Employee Perception

11. Security Awareness:

 How well are employees informed about security policies and procedures?

12. Employee Assistance Programs:

 Are there any programs in place to support employees' well-being and mental
health, reducing stress-related absences?
13. Safety Perception:
 On a scale of 1 to 5, how safe do employees feel working in the hotel casino
environment?

Section 5: Recommendations

14. Suggestion for Improvement:

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  What measures do employees suggest to reduce absenteeism and turnover and
improve overall security?
15. Additional Comments:
 Provide space for any additional comments or concerns related to security in the
hotel casino.

Section 6: Confidentiality and

Consent

16. Confidentiality:
 Assure respondents that their answers will be kept confidential.

17. Consent:
 Obtain consent from employees to participate in the survey.

Ensure that the survey is well-designed, easy to understand, and anonymous to encourage
honest responses. Consider conducting focus groups or individual interviews to gather more
in-depth insights from employees. Once the survey data is collected, analyze the results to
identify trends, vulnerabilities, and areas for improvement in security practices related to
absenteeism and labor turnover in the hotel casino. Use this information to develop and
implement targeted security strategies and initiatives.

E. DOCUMENT AND INFORMATION SECURITY (Esperida Ryan)

1. Rules and Regulations to Safeguard Sensitive Information

Conducting a security survey specifically focused on document and information security is

crucial for a hotel casino to identify vulnerabilities and implement measures to protect
sensitive data. Here's a sample outline for a Document and Information Security Survey:
Section 1: General Information

1. Hotel Casino Overview:

• Provide an overview of the hotel casino, including its size, departments, and
the types of sensitive information handled.

Section 2: Information Handling

2. Types of Information:
• Identify the types of sensitive information regularly processed or stored, such
as guest information, financial data, employee records, etc.
3. Information Access:
• Determine who has access to different categories of sensitive information (e.g.,
front desk staff, managers, IT personnel).
4. Information Storage:

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 • Assess how sensitive information is stored (physical and digital formats) and
whether it is appropriately secured.
5. Confidentiality Measures:
• Evaluate the measures in place to maintain the confidentiality of sensitive
information.

Section 3: Document Security

6. Physical Document Handling:

• Examine how physical documents containing sensitive information are
handled, stored, and disposed of.
7. Document Retention:
• Review the document retention policy to ensure compliance with legal
requirements and secure disposal methods.
8. Access Controls:
• Evaluate the access controls for physical documents to prevent unauthorized
access or theft.

Section 4: Information Technology Security

9. Data Networks and Systems:

• Assess the security measures implemented for data networks, databases, and
information systems.
10. User Access Control:
• Review the process of granting, modifying, and revoking access to the
information systems.
11. Data Encryption:
• Determine whether sensitive data, such as guest information, is encrypted to
protect it from unauthorized access.
12. Antivirus and Malware Protection:
• Verify the presence and effectiveness of antivirus and malware protection on
all systems.

Section 5: Information Security Policies

13. Security Policies:

• Evaluate the existence and comprehensiveness of information security policies
in the hotel casino.
14. Employee Training:
• Assess the training provided to employees regarding document and
information security.
15. Incident Reporting:
• Review the process for reporting and handling security incidents related to
document and information security breaches.

Section 6: Compliance and Auditing

16. Compliance with Regulations:

Page 21 of 35
 • Verify if the hotel casino complies with relevant data protection and privacy
regulations.
17. Internal Audits:
• Assess whether internal audits are conducted periodically to ensure
information security compliance.

Section 7: Recommendations

18. Vulnerabilities and Risks:

• Identify vulnerabilities and risks related to document and information security.
19. Mitigation Strategies:
• Provide recommendations to address the identified vulnerabilities and
improve overall document and information security.
20. Additional Comments:
• Allow respondents to provide any additional comments or insights related to
document and information security.

Section 8: Confidentiality and Consent

21. Confidentiality:
• Assure respondents that their answers will be kept confidential.
22. Consent:
 Obtain consent from participants to participate in the survey.
Note : Discuss each item like : (Rollo, Jahn Kenneth)

a. Classified System
In a security survey for a hotel casino, a classified system refers to a system or part of the
organization's information technology infrastructure that handles highly sensitive or
confidential information. This information may include financial data, customer data (such
as personal identification information), proprietary business strategies, security plans, and
any other data that requires strict protection to prevent unauthorized access, disclosure, or
tampering.

A classified system typically has a higher level of security controls and access restrictions
compared to other non-sensitive systems within the hotel casino. It may require additional
layers of authentication, encryption, and monitoring to ensure the confidentiality, integrity,
and availability of the data it contains.

The security survey would focus on evaluating the security measures in place for the
classified system, including:

Page 22 of 35
 1. Access Control: Assessing the processes used to grant access to the classified system,
who is authorized to access it, and the level of permissions granted to different user
roles.
2. Encryption: Verifying whether data within the classified system is encrypted, both at
rest and in transit, to protect it from unauthorized interception or access.
3. Monitoring and Logging: Reviewing the monitoring and logging practices to detect
and respond to any suspicious or unauthorized activities on the classified system.
4. Physical Security: Evaluating the physical security measures in place to protect the
classified system's hardware and infrastructure from unauthorized physical access.
5. Incident Response: Assessing the procedures in place for detecting and responding
to security incidents related to the classified system, including incident reporting and
escalation.
6. Network Segmentation: Verifying whether the classified system is appropriately
segmented from other less sensitive systems to limit the potential for lateral
movement of attackers in case of a security breach.
7. Security Policies and Training: Ensuring that the hotel casino has specific security
policies and training programs in place for employees who have access to the
classified system.
8. Compliance: Verifying that the classified system meets all relevant legal and
regulatory requirements for handling sensitive data.
b. Receipting System

In the context of a security survey for a hotel casino, a Receipting System refers to a process
or mechanism in place for documenting and keeping records of various security-related
activities and transactions. This system helps track the receipt, handling, and disposition of
security-related items or incidents. It is an essential part of maintaining security protocols
and ensuring accountability within the hotel casino environment.

Here's how a Receipting System can be relevant in a security survey for a hotel casino:

1. Inventory Management: The Receipting System can be used to manage security-

related
needed.inventory, such as access cards, keys, radios, uniforms, and other equipment.
It ensures that all items are appropriately issued, recorded, and returned when
2. Incident
Reports:
Whenever there is a security incident, such as theft, vandalism,
information helps in investigations and reporting. or
3. disruptive behavior,and
Guest Complaints a Receipting System can be used to document the incident,
Lost Property:
including the date, time, location, people involved, and actions taken. This
resolved.
4. Access Control and Key The system can be used to record guest
Management:
complaints and lost property, providing a log of how these issues are handled and

The Receipting System can track the

5. Lost and Found
issuance and return of access cards and keys, ensuring that only authorized personnel
Items:
have access to specific areas and reducing the risk of unauthorized entry.
In a hotel casino, guests may misplace personal belongings.
6. The Receipting System canCertification:
Security Training and be used to document lost and found items, which helps in
reuniting guests with their belongings and maintaining a record for
date with the required knowledge and
Page 23 of 35
 skills.
7. Vendor and Contractor The system can track employee participation in
security training
Management: programs
document theirand certifications, ensuring that staff members are up-to-
presence
on the premises.
For security vendors or contractors working
in the hotel casino, the Receipting System can be used to monitor their activities and

By having a well-structured Receipting System in place, the hotel casino can enhance
security measures, increase accountability, and maintain accurate records of security-related
activities. During the security survey, the effectiveness of the Receipting System can be
assessed, and any necessary improvements or adjustments can be recommended to
strengthen the overall security management within the establishment.
c. Storage of Sensitive Information

In a security survey for a hotel casino, the "Storage of Sensitive Information" refers to the
practices and measures in place for safeguarding and managing sensitive data that the hotel
casino collects, processes, and stores. This sensitive information may include guest details,
financial data, employee records, payment card information, personal identification numbers
(PINs), and any other data that, if compromised, could lead to financial loss, privacy
violations, or reputational damage.

The survey will assess the storage methods and security protocols used to protect sensitive
information throughout its lifecycle, from collection to disposal. Here are some key aspects
to consider when evaluating the storage of sensitive information in a hotel casino security
survey:
1. Data Classification: Identify the types of sensitive information collected and stored
in theStorage
2. Data hotel casino. Classify the data based on its sensitivity level (e.g., confidential,
Mediums:
restricted, public) to determine appropriate security measures.
backup tapes. 3. Determine the storage mediums used for sensitive
Access
information, such as physical documents, electronic databases, cloud storage, and
Controls:
4. Encryption Evaluate the access controls in place to limit access to sensitive
:information to authorized personnel only. This may involve role-based access controls
breach.
and the principle of least privilege.
5. Physical Security Check if sensitive data, especially when transmitted or stored
Measures: in
electronic form, is encrypted to protect it from unauthorized access in case of a
natural disasters.
6. Digital Security Measures: Assess the physical security measures in place to
protect physical documents and storage areas from theft, unauthorized access, and
solutions. 7.
Password Policies:
Examine the security protocols implemented to protect
electronic data, such as firewalls, intrusion detection systems, and endpoint security
applicable. 8.
Data
Review the password policies for accessing systems and
9. Backups: Data
databases containing sensitive information. This includes strong password
Retention and Disposal:
requirements, periodic password changes, and multi-factor authentication where

Page 24 of 35
 of securely whenVerify
no longer
if regular
needed.
backups of sensitive information are performed to
10. ensure
Vendordata
Management:
can be restored in the event of data loss or ransomware attacks.
( Assess the policies and procedures for data retention
practices
and disposal.
to mitigate
Ensure that
potential
data is retained for only as long as necessary and disposed
risks.
11. Audit and Monitoring:If sensitive information is shared with third-party vendors
e.g., payment processors), evaluate the vendor management and data protection
12. Training and
Awareness: Review if there are regular audits and monitoring of data
storage practices to detect any potential security breaches or unauthorized access.
best practices and potentialEvaluate the training provided to employees regarding the
risks.
proper handling and storage of sensitive information, emphasizing data protection
d. Transmission System
In the context of a security survey for a hotel casino, the term "Transmission System" likely
refers to the network infrastructure and communication channels used to transfer data and
information throughout the establishment. This includes both physical and digital
transmission systems.

1. Physical Transmission System: This pertains to the physical cabling and networking
equipment used to connect various devices and systems within the hotel casino. It
includes components such as:
 Ethernet Cabling: The structured cabling system used to connect computers,
servers, security cameras, access control systems, and other devices to the
network.
• Switches and Routers: Network switches and routers facilitate the transfer of
data between devices and enable connectivity to the internet and other
external networks.
• Wireless Access Points (WAPs): Devices that provide wireless connectivity to
mobile devices and laptops within the hotel casino premises.
• Data Center Infrastructure: The physical setup, racks, and cabinets that house
the network servers, storage, and other critical network equipment.
2. Digital Transmission System: This refers to the data transmitted over the network,
including
devices.sensitive information
The digital and system
transmission communication between various systems and
includes:
• Data Transfers: Data transfers occur when information is sent between
computers, servers, and other devices on the network.
• Internet Connectivity: The hotel casino's connection to the internet allows for
communication with external servers, cloud services, and online platforms.
• Guest Wi-Fi: The wireless network provided to guests for internet access
during their stay at the hotel casino.
• Internal Communication: Systems within the hotel casino, such as CCTV
cameras, access control systems, and alarm systems, communicate with each
other over the network.
Ensuring the security of the transmission system is critical to safeguarding sensitive
information and preventing unauthorized access to the network. Here are some
security considerations for the transmission system in a hotel casino:

Page 25 of 35
 • Network Segmentation: Separating sensitive systems from guest networks to
reduce the risk of unauthorized access to critical infrastructure.
• Encryption: Implementing data encryption protocols to protect transmitted
data from interception and unauthorized access.
• Access Control: Restricting access to the network and critical systems using
strong authentication methods and role-based access control.
• Network Monitoring: Deploying network monitoring and intrusion detection
systems to detect suspicious activities or attempts to compromise the network.
• Regular Updates: Ensuring that network equipment, software, and security
protocols are up-to-date to address any known vulnerabilities.
• Employee Training: Educating staff about the importance of secure data
transmission and the potential risks associated with insecure practices.
e. Reproduction System
a) "Reproduction Policy" or "Document Reproduction System," which refers to the
guidelines and procedures for copying or reproducing sensitive documents within the
organization.
b) If the survey intended to cover document and information security, then the
"Reproduction Policy" would be a relevant aspect to assess. This could include questions
about how sensitive documents are copied, who has access to the reproduction
equipment, how copies are secured and disposed of, and whether there are any
restrictions or controls in place to prevent unauthorized duplication.
c) In any case, it's essential to ensure that the survey's questions are clear and accurately
reflect the intended areas of assessment to gather meaningful data on security measures
and potential vulnerabilities in the hotel casino's operations.
f. Destruction System
The Destruction System in a security survey for a hotel casino refers to the procedures and
protocols in place for the secure and proper disposal of sensitive and confidential
documents and information. This system ensures that documents and data that are no
longer needed are destroyed in a manner that prevents unauthorized access and protects
against potential data breaches or information leaks.

The Destruction System typically includes the following components:

1. Document Shredding: Shredding is a common method of destroying physical

Page 26 of 35
 2. documents that are no longer needed. The hotel casino should have a designated
and secure area with industrial-grade shredders to dispose of sensitive papers, such
as guest information, financial records, and personnel files. The shredded documents
should be collected and securely disposed of to prevent reconstruction.
Data Wiping and Destruction for Digital For
magnetic field to renderInformation:
the data
unreadable. digital information, such as data stored on hard drives,
3. Secure Containers and Collection Points:
servers, or other electronic media, the Destruction System
may involve data wiping or degaussing processes. Data
wiping ensures that all data is permanently erased from the
access. 4. storage media, making it unrecoverable. Degaussing, on the
Chain of Custody: other hand, involves exposing the storage media to a
powerful
5. Certification and
Documentation: The hotel casino should provide secure
containers for employees to deposit sensitive documents and media for destruction.
These containers should be strategically placed and locked to prevent unauthorized
with data protection regulations.
6. Regulatory Compliance:
A proper Destruction System includes a clear chain of custody for
sensitive materials from the point of collection to the destruction facility. This ensures
(GDPR) or is
that there local data protection
accountability for the handling and disposal of the documents and data.
laws. The Destruction System may include obtaining
7. Monitoring
certificates ofand
destruction from the destruction service provider. This documentation
serves as evidence that the sensitive materials were properly destroyed in compliance
Auditing:

The Destruction System should comply with relevant data

corrective actions to be taken.
protection and privacy regulations, such as the General Data Protection Regulation

The hotel casino may conduct regular monitoring and

audits of the Destruction System to ensure compliance with policies and procedures.
Auditing helps identify any potential weaknesses in the system and allows for

By having a robust and well-implemented Destruction System, the hotel casino can
minimize the risk of data breaches, protect sensitive information, and demonstrate a
commitment to safeguarding guest and employee privacy. This is essential for maintaining
trust among guests and employees and ensuring compliance with data protection laws.
g. Preparation and Marking System

The Preparation and Marking System in a security survey for a hotel casino refers to the
process of preparing and marking specific security measures, vulnerabilities, or areas of
concern identified during the survey. This system helps to categorize and prioritize security
issues based on their severity, significance, or potential impact on the casino's security and
operations. By employing a clear and consistent preparation and marking system, security
professionals can effectively address the identified risks and implement appropriate
measures to enhance security.

The Preparation and Marking System typically involves the following steps:

Page 27 of 35
 1. Identification of Security Issues: During the security survey, various security
concerns and vulnerabilities are identified, such as physical security weaknesses, gaps
personnel.
in information
2. Assessment of security,
Severity access control issues, or potential threats to assets or
and Impact:

Each identified security issue is assessed for its

issue. 3. and potential impact on the casino's operations, guests, employees, or assets.
severity
Categorization of Issues:
This evaluation helps in determining the level of risk associated with each

addressing different aspectsTheof security.

security issues are categorized based on their nature,
4. Prioritization of
such as physical security, information security, personnel security, emergency
Actions:
response, etc. This categorization allows for a more organized approach in

5. Documentation and the issues are categorized and assessed, they are
Once
Marking:
prioritized based on their severity and potential impact. Critical or high-risk issues
that pose an immediate threat to security are given top priority for mitigation.
priority level. Each security issue is documented with detailed
descriptions, supporting evidence, and recommendations for improvement. The
issues are marked or tagged with appropriate labels or indicators to indicate their

• High Priority (Red): Critical security issues that require immediate attention and
mitigation.
• Medium Priority (Yellow): Important security issues that should be addressed
promptly.
• Low Priority (Green): Less urgent security concerns that can be addressed over
time.
6. Action Plan and Remediation: With the marked and prioritized security issues, an
action plan is developed to address each concern effectively. The plan includes
Regular Review
specific steps,and Update:
timelines, responsible parties, and allocated resources for mitigation.
7. Security is an ongoing process, and the survey
findings, preparation, and marking system need to be periodically reviewed and
updated. As new risks emerge or existing risks evolve, the preparation and marking
system can be adjusted accordingly.
F. ENCLOSURES AND EXHIBITS Casanas, Julius Caesar

In a security survey for a hotel casino, "Enclosures and Exhibits" refer to additional materials
or documentation that are included along with the survey report. These materials provide
supplementary information that supports and enhances the findings, conclusions, and
recommendations of the survey. Enclosures and exhibits are typically included as
attachments to the main survey report and serve to provide a comprehensive and detailed
picture of the security situation in the hotel casino.
Enclosures may include:

1. Maps and Floor Plans: These can show the layout of the hotel casino, including
entrances,
assembly exits,and
points, security
othercheckpoints,
critical areas.surveillance camera locations, emergency
2. Security Policies and Procedures:
Copies of relevant security policies and
Page 28 of 35
 3. procedures, such asReports:
Security Incident access control policies, emergency response protocols,
document handling guidelines, and any other security-related policies.
vulnerabilities were exploited. Past security incident reports, anonymized to protect
4. privacy,
Securitywhich illustrate
Awareness specific instances where security measures were tested or
Training
Materials:
Any training materials used to educate
5. employees on security
Data Protection best practices and protocols.
and Privacy
Documents: Information on data protection measures
and privacy policies related to guests and employees.
6. Security Equipment Information on the specifications and
Documentation:
maintenancecontrol
recordssystems, andequipment, such as surveillance cameras, access
of security
alarm systems.

Exhibits may include:

1. Photographs: Visual evidence that supports observations made during the survey,
such and
2. Charts as pictures
Graphs: of security control rooms, access points, signage, etc.
Data presented in visual formats, such as charts or
etc. graphs, to
3. Survey Questionnaires:
illustrate trends or statistics related to security incidents, training completion
rates,
4. Interview Transcripts:
Copies of the survey questionnaires used to gather
information from employees and management.
Transcriptions of interviews conducted during the survey with
employees and management.

Including enclosures and exhibits in the security survey report enhances its credibility and
transparency. These supplementary materials provide a deeper understanding of the
security environment, facilitate decision-making processes, and help stakeholders visualize
the actual security measures in place. Moreover, they can serve as a reference for future
security assessments and audits.
G. EMERGENCY PLANNING (Faith Cos)

1. What type of emergency plans do need to prepare?

We need to prepare for Fire, Earthquake, Active Shooter, Bomb Threat, Cyber Attack,
Riot, Power Outage, Water, Communicable Disease.
Page 29 of 35
2. Develop an emergency plan related to the above.

FIRE
1. Prevention Measures:
a) Regular fire safety inspections and maintenance of fire detection and suppression
systems.
b) Educate all staff on fire prevention, safe practices, and emergency procedures.
c) Keep fire exits and escape routes clear of obstructions at all times.
d) Store flammable materials properly and away from ignition sources.
e) Install smoke alarms, sprinkler systems, and fire extinguishers throughout the
premises.
2. Emergency Response Team:
a. Designate and train specific personnel as fire wardens or members of the
emergency response team.
b. Ensure they know their roles, responsibilities, and how to use firefighting
equipment.
3. Emergency Evacuation Plan:
a. Develop a detailed evacuation plan with clearly marked escape routes and
assembly points.
b. Conduct regular fire drills for staff and guests to practice the evacuation
procedures.
c. Have a system to account for all guests and employees after the evacuation.
4. Emergency Communication:
a. Establish a reliable communication system to alert all guests and staff in case
of a fire.
b. Install emergency notification systems like loudspeakers, fire alarms, and text
alerts.
c. Ensure all staff know how to initiate the emergency communication process.
5. Staff Training and Guest Information:
a. Train employees on fire safety procedures, including how to assist guests
during an evacuation.
b. Provide informational materials in guest rooms about the emergency plan and
escape routes.
6. Coordination with Local Authorities:
a. Establish communication channels with local fire and emergency services.
b. Collaborate with the authorities to ensure a swift and coordinated response.
7. Fire Suppression and Containment:
a. Install automatic sprinkler systems to suppress or contain fires.
b. Train staff to use fire extinguishers and other firefighting equipment effectively.
8. Safe Areas for Guests:
a. Designate safe areas where guests can seek shelter if they are unable to
evacuate immediately.
9. Accessibility Considerations:
a. Plan for guests with disabilities or mobility challenges, ensuring their safe
evacuation.
b. Train staff to provide appropriate assistance to guests with special needs.
10.Post-Emergency Procedures:

Page 30 of 35
 a. Establish procedures for assessing damage and determining when it's safe to
re-enter the building.
b. Offer support and resources to affected guests and staff.
EARTHQUAKE
1. Risk Assessment and Preparedness: a. Conduct a thorough risk assessment to identify
potential hazards and vulnerable areas within the hotel and casino. b. Establish an
Emergency Response Team (ERT) responsible for implementing the emergency plan. c.
Train all employees on earthquake preparedness, evacuation procedures, and first aid.
2. Communication and Alarms: a. Install and regularly test earthquake alarms and public
address systems throughout the premises. b. Establish communication protocols for staff
and guests during and after the earthquake.
3. Evacuation Procedures: a. Develop clear and easily understandable evacuation routes
posted throughout the hotel and casino. b. Designate evacuation assembly areas at a
safe distance from the building, preferably in open spaces. c. Assign staff members to
guide and assist guests during evacuations.
4. Safe Zones and Shelter Areas: a. Identify and mark safe zones within the building, away
from windows and heavy objects that could fall. b. Establish shelter areas with
emergency supplies, such as first aid kits, water, and emergency food, in case guests
need to remain inside the building temporarily.
5. Guest Awareness: a. Provide information about earthquake preparedness and safety
measures in guest rooms and public areas. b. Instruct guests to stay calm, drop to the
ground, take cover under furniture (if available), and hold on during the earthquake.
6. Staff Responsibilities: a. Outline specific roles and responsibilities for each staff member
during an earthquake. b. Designate staff members to assist guests with disabilities or
special needs during evacuations.
7. Emergency Services Coordination: a. Establish communication with local emergency
services to request immediate assistance if needed. b. Exchange contact information
with nearby hotels and businesses to provide mutual aid in emergencies.
8. Post-Earthquake Response: a. Conduct thorough building inspections to assess structural
damage before re-entry. b. Account for all guests and staff to ensure everyone is safe. c.
Provide medical attention and first aid to those in need. d. Develop plans for guest
relocation if the building is unsafe for continued occupancy.
9. Training and Drills: a. Conduct regular drills to practice earthquake response procedures
with all staff and guests. b. Review and update the emergency plan as necessary,
incorporating lessons learned from drills or real-life incidents.
10. Crisis Communication: a. Designate a spokesperson or communication team to provide
updates and information to the media and concerned parties during and after the
earthquake
ACTIVE SHOOTER
1. Prevention and Training: a. Hotel and Casino staff: Train all employees, including security
personnel, front desk staff, and management, on recognizing potential threats,
suspicious behavior, and how to respond appropriately in an active shooter situation. b.
Guests: Provide information to guests about the hotel's emergency procedures and the
importance of reporting any suspicious activities they might notice.
2. Emergency Communication System: a. Install a reliable and redundant communication
system to quickly alert staff and guests in case of an emergency. This could include
emergency notification systems, public address systems, and text alerts. b. Regularly test
and maintain the communication system to ensure it is in working order at all times.

Page 31 of 35
3. Designated Safe Areas: a. Identify and mark safe areas within the hotel and casino where
guests and staff can seek refuge during an active shooter incident. These areas should
have reinforced doors and walls to offer better protection. b. Provide clear signage
throughout the facility directing people to these safe areas.
4. Active Shooter Response Team: a. Form a well-trained and equipped response team that
includes security personnel, management, and designated employees from different
departments. b. Regularly conduct drills and exercises to practice the response to an
active shooter scenario.
5. Security Measures: a. Enhance security measures with surveillance cameras, access
control systems, metal detectors, and other technology to prevent unauthorized access
and identify potential threats. b. Employ uniformed and plainclothes security personnel
throughout the hotel and casino to deter and respond to security incidents.
6. Emergency Procedures for Staff: a. Train staff to remain calm and report an active
shooter situation to authorities immediately. b. Establish a chain of command for staff to
follow during an emergency. c. Instruct staff on how to provide clear and concise
information to emergency services when reporting the incident.
7. Guest Communication: a. Develop a clear communication strategy for informing guests
about the situation and directing them to safety. b. Utilize in-room telephones, mobile
apps, and other communication channels to keep guests informed.
8. Coordination with Law Enforcement: a. Establish a close working relationship with local
law enforcement and emergency services. b. Train staff on how to communicate
effectively with emergency responders and provide vital information about the situation.
9. Post-Incident Support: a. Develop a plan to provide support and counseling for affected
guests and staff after the incident. b. Communicate with the media effectively to provide
accurate information and updates
BOMB THREAT
1. Remain Calm: If you receive a bomb threat through a phone call or any other means, try
to stay calm. Keep the person talking as long as possible to gather more information,
such as the location of the bomb, the type of bomb, the motive, etc. Pay attention to any
background noises that could provide clues about the caller's location.
2. Notify the Authorities: Contact the local police immediately by dialing the emergency
number .Provide them with all the information you gathered from the caller and any
other details that might be relevant. Let them handle the situation from a professional
standpoint.
3. Evacuation Procedures: If the bomb threat seems credible or if instructed by the
authorities, initiate evacuation procedures. This will depend on the size and layout of the
hotel and casino, but generally:
a. Activate the fire alarm or other pre-established emergency alarms to alert guests and
staff. b. Instruct everyone to leave the building immediately without using elevators. c.
Designate assembly points at a safe distance from the building. d. Ensure that guests
and staff are accounted for at the assembly points.
4. Search Procedures: Leave the search for suspicious items to the professionals. The police
or bomb squad will be responsible for conducting a thorough search of the premises to
locate and neutralize any potential threats.
5. Communication: Establish a communication protocol to keep guests, staff, and media
informed about the situation. Designate a spokesperson or point of contact to provide

Page 32 of 35
 updates to the media and concerned parties.
6. Cooperation with Authorities: Fully cooperate with the police and other emergency
responders during their investigation and search process.
7. Additional Measures: Depending on the specific situation and the guidance of the
authorities, additional measures might be necessary, such as lockdown procedures,
secure areas for vulnerable individuals, etc.
8. Document Everything: Keep a record of all the information related to the bomb threat,
including the details of the call, any suspicious activities or items noticed, and the actions
taken in response.
9. Re-Entry and Business Continuity: After the authorities have cleared the building,
conduct a thorough re-inspection before allowing anyone back inside. Ensure that
normal operations can resume safely.
10. Review and Improve: Once the incident is resolved, conduct a debriefing session to
analyze the response and identify areas for improvement in the emergency plan
RIOT
Creating an emergency plan for a riot in a hotel and casino is crucial to ensure the safety of
guests, staff, and property. The plan should involve comprehensive preparation, response
protocols, and communication strategies. Here's a general outline to help you get started,
but please note that each establishment may have specific requirements and considerations,
so it's essential to tailor the plan accordingly:

1. Risk Assessment:
• Conduct a thorough risk assessment to identify potential triggers and
vulnerabilities that may lead to a riot-like situation.
• Evaluate the layout of the hotel and casino to identify high-risk areas and
potential escape routes.
2. Emergency Response Team:
• Establish an emergency response team responsible for coordinating and
executing the emergency plan.
• Designate specific roles and responsibilities to team members, such as team
leader, communication officer, medical responders, and security personnel.
3. Communication and Alert Systems:
• Implement a reliable communication system to quickly disseminate
information among staff members and guests. This may include two-way
radios, emergency alarms, or mobile apps.
• Develop a clear and concise code system to alert staff about the severity and
location of the situation without alarming guests unnecessarily.
4. Training and Drills:
• Regularly train employees on the emergency plan, their specific roles, and how
to respond calmly and efficiently during a crisis.
• Conduct emergency drills to practice evacuation procedures and test the
effectiveness of communication systems.
5. Security Measures:
• Strengthen security measures within the hotel and casino, including CCTV
surveillance, security personnel presence, and access control systems.
• Consider employing off-duty law enforcement officers or private security firms

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 during events or times when riots are more likely to occur.
6. Guest Education:
 Provide guests with information about the emergency plan upon check-in or
through in-room materials.
 Encourage guests to familiarize themselves with evacuation routes and
emergency exits.
7. Evacuation Plan:
• Establish primary and secondary evacuation routes for guests and staff to use
in case of a riot or other emergencies.
• Designate assembly areas at a safe distance from the building for guests and
staff to gather after evacuation.
8. Crisis Management:
• The emergency response team should be well-versed in crisis management
techniques, including de-escalation and crowd control.
• If possible, create a safe area or "lockdown" space for guests and staff to shelter
in place until the situation is under control.
9. Coordination with Local Authorities:
 Establish protocols for contacting and cooperating with local law enforcement
and emergency services during a riot or major disturbance.
10. Post-Incident Review:
 After any significant incident, conduct a thorough review of the emergency response to
identify areas for improvement and update the plan accordingly.
11.Identify and determine your priorities.

Active Shooter,Bomb Threat, Riot

12.Putting up your team to handling emergencies.

Putting together an effective emergency response team for handling security surveys in a
casino hotel requires careful selection, training, and coordination. Here are the key steps to
build and manage such a team:

1. Identify Core Responsibilities: Determine the specific roles and responsibilities the
emergency response team will have during security surveys. This may include tasks
such as conducting risk assessments, evaluating security measures, identifying
vulnerabilities, and recommending improvements.
2. Select Team Members: Choose team members who have relevant experience,
expertise, and knowledge in security and emergency management. Ideally, the team
should consist of individuals from different departments within the hotel, such as
security, operations, facilities, and management.
3. Training and Certification: Ensure that all team members receive appropriate training
and certifications in areas such as emergency response, risk assessment, security
protocols, and crisis management. Ongoing training sessions and workshops can
keep the team updated on the latest best practices.
4. Clear Communication: Establish effective communication channels among team
members. This may include regular meetings, emails, or a dedicated messaging
platform. Encourage open communication, and make sure everyone is aware of their
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 roles and responsibilities.
5. Team Leader: Designate a capable and experienced team leader who will be
responsible for coordinating the team's efforts, making decisions during
emergencies, and communicating with higher management and other departments.
6. Conduct Regular Drills: Organize regular mock security surveys and emergency
response drills to evaluate the team's performance and identify areas that need
improvement. These drills will help the team become more efficient and cohesive
during real emergencies.
7. Collaboration with External Experts: If necessary, collaborate with external security
consultants or experts who can provide valuable insights and recommendations
during the security survey process.
8. Access to Resources: Ensure the team has access to the necessary resources, such as
security equipment, tools for risk assessment, and relevant documentation.
9. Keep Up with Regulations: Stay up-to-date with relevant security regulations and
standards, and ensure the team's practices align with legal requirements.
10. Post-Survey Evaluation: After each security survey, conduct a thorough review of the
team's performance and the survey results. Use this evaluation to make necessary
adjustments to the team's approach and improve future responses.
11. Maintain Confidentiality: Emphasize the importance of confidentiality when dealing
with security matters. The team should handle sensitive information appropriately
and share it only with authorized personnel.
12. Continuous Improvement: Encourage a culture of continuous improvement within the
team. Regularly assess the team's effectiveness and implement changes based on
feedback and lessons learned from past experiences.

SUBMITTED BY :
CLASS 635 | GROUP 2 SIGNATURES

TOLTOL, Lito Francisco _________________________

PAA, Mark John P. _________________________
ESPERIDA, Ryan Constante _________________________
QUIAPO, Renelou S. _________________________
COS, Faith D. _________________________
SARILLO, Tirso B. _________________________
BULA, Placido Jr. _________________________
OLIVAR, Melvin Morales _________________________
ROLLO, Jahn Kenneth R. _________________________
CASAÑAS, Julius Ceazar J. _________________________

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