ZXV10 B866V2

VISION / RichMedia Box

User Guide for O&M Team V1.1
_______________________________

PACIFIC KABELNET HOLDINGS CO, INC.

Reliance IT Bldg. 99 E Rodriguez Ave,
Brgy. Ugong, Pasig City,
Philippines
LEGAL INFORMATION

Copyright © 2021 PACIFIC KABELNET.

The contents of this document are protected by copyright laws and international
treaties. Any reproduction or distribution of this document or any portion of this
document, in any form by any means, without the prior written consent of
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are protected by contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered
trade or service marks, of PACIFIC KABELNET or of their respective owners.
This document is provided “as is”, and all express, implied, or statutory
warranties, representations or conditions are disclaimed, including without
limitation any implied warranty of merchantability, fitness for a particular purpose,
title or non-infringement. PACIFIC KABELNET and its licensors shall not be
liable for damages resulting from the use of or reliance on the information
contained herein.
PACIFIC KABELNET or its licensors may have current or pending intellectual
property rights or applications covering the subject matter of this document.
Except as expressly provided in any written license between PACIFIC
KABELNET and its licensee, the user of this document shall not acquire any
license to the subject matter herein.
PACIFIC KABELNET reserves the right to upgrade or make technical change to
this product without further notice.
The ultimate right to interpret this product resides in PACIFIC KABELNET.

History Revision

Revision No. Revision Date Revision Reason

R1.0 2021-02-07 First edition

R1.1 2021-06-08 Edited for O&M Team

Serial No.: SJ-20210201092136-001

Content
Content.......................................................................................... 3
Chapter 1 Safety Instructions.................................................... 1
Chapter 2 Packing List................................................................3
Chapter 3 STB Panels................................................................ 4
3.1 Front Panel......................................................................................................4
3.2 Rear Panel...................................................................................................... 4
3.3 Side Panel....................................................................................................... 5
Chapter 4 Remote Control Unit................................................. 6
Chapter 5 Installation Guide...................................................... 8
4.1 Video and Audio Cable Connection............................................................ 8
4.2 Power Adapter connection & Power ON.................................................... 9
4.3 Network Connection...................................................................................... 9
4.4 STB Power on and Log In IPTV/OTT Service.........................................10
4.5 STB Upgrade................................................................................................16
Chapter 7 Troubleshooting...................................................... 19
Chapter 8 Technical Specification.......................................... 21
Chapter 1 Safety Instructions
Special Note
• Remove the plastic covering before using the Set-Top Box to provide normal
ventilation.
• Use the power adapter provided with the Set-Top Box.

Important Safety Instructions

• Ensure that the electric voltage meets the device requirements. Check the
cables periodically, replace any damaged cables immediately.
• To prevent electric shock, do not remove cover. There are no user serviceable
parts inside. Refer servicing to qualified service.
• Do not use this apparatus near water.
• Clean with only dry cloth.
• Place the device on a flat surface. Do not place any heavy objects on the
device.
• Do not block any ventilation openings. Install according to the manufacturer’s
instructions.
• Do not install near any heat sources, such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
• Only use attachments/accessories specified by the manufacturer.
• Power off and pull out the power plug if the device will not be used for a long
time and during lightning storms.
• After power off, wait at least 15 seconds between power off and next power-on.
• For the adapter, the socket-outlet shall be installed near the adapter and shall
be easily accessible.

Service
Do not disassemble the device. Contact the service provider if the following
problems occur:

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• The power cable or power socket is damaged.
• There is any liquid leaks into the device.
• Fails to run normally even after following the instructions.
• The device is physically damaged.

FCC Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
To assure continued compliance, any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority
to operate this equipment. (Example- use only shielded interface cables when
connecting to computer or peripheral devices).

FCC Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter. This equipment should be
installed and operated with a minimum distance of 20 centimeters between the
radiator and your body.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.

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Caution!
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.

Chapter 2 Packing List

Quantity Item Remarks

Set-Top Box (STB)

1

Remote control
1

HDMI cable

Ethernet network cable

1

1 Power adapter -

1 User Guide -

Qualification Certificate/ -
1
WARRANTY

Notes:
This packing list is for reference only. The items actually delivered depend
on the companion packing list of the STB. Contact the provider
immediately if parts are missing or damaged. Keep all packaging and
available components for return purposes.

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Chapter 3 STB Panels
3.1 Front Panel

Key Name Description

1 Power switch Press it to turn on/turn off STB.

Power indicator Red: STB is in standby state.

2 Green: STB is running normally.
Not lit: STB is not powered on.

3.2 Rear Panel

Key Name Description

1 WAN 10 M/100 M Base-T RJ45 self-adaptive Ethernet interface.

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 Key Name Description

2 TF TF card interface.

3 HDMI HDMI output interface.

4 AV Audio and composite video output interface.

5 SPDIF Digital audio interface, which can be connected to a power

amplifier.

6 DC +12 V Power input socket, +12 V DC power adapter provided.

Consult technical personnel before using other types of
power adapter.

3.3 Side Panel

Key Name Description

1 USB1/2 USB interface.

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Chapter 4 Remote Control Unit

Notes:
• The remote control unit model depends on the IPTV/OTT service provider.
The appearance of remote control shown is for reference only.

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• The remote control is powered by two AAA batteries. Insert two AAA
batteries into the remote control according to the polarity instruction
displayed on it.
• The remote control works on the infrared mode by default. When the
Bluetooth pairing is successful, the infrared function will be closed.
• When the infrared function works, point the front part of the remote
control to the infrared receiving area on the STB during the operation.

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Chapter 5 Installation Guide
4.1 Video and Audio Cable Connection
Steps
 Connecting Standard Definition Interface
1. Connect the R and L interfaces on the TV to the corresponding interfaces
with the AV cables.
2. Connect the AV interface on STB to video input interface of TV with the AV
cable (yellow), as shown in the follow figure.

 Connecting High Definition Interface

Connect the HDMI interface on STB to the corresponding interface on TV with
the HDMI cable, as shown in the follow figure.

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—END OF STEPS—

4.2 Power Adapter connection & Power ON

Steps
1. Ensure that all cables are connected correctly.
2. Insert the power cable into STB power socket ,and connect power adapter to
AC power source.
3. Ensure that all other devices are plugged in and receiving power.
4. Turn on the TV.
—END OF STEPS—

4.3 Network Connection

This section introduces the network connection methods for STB. Select one
method to connect according to the on-site conditions.

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If STB would Connect to WiFi, all configuration could be done by following the
fast guide when STB power on.

4.4 STB Power on and Log In IPTV/OTT Service

Power on the STB, green led will light up.
4.1 RCU Pairing

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If STB connected with lan cable and network is ok ,log in window will pop up
automatically.
If STB connected with WiFi, please refer to 4.3 and configure WiFi firstly. Then
log in window will pop up automatically.
4.2 Language Setting

4.3 WiFi Seting (if no fixed broadband with lan cable)

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4.4 Google account log in and AndroidTV STB setting

Select log in and move to next page

Normally we can use remote to input your Google account and password.
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Or you can log in with phone or computer which connected to internet.

Follow the instruction on the screen, input the code in your mobile/computer’s
web browser and log in Google account, the authentication information will be
push from mobile/computer to AndroidTV STB,and STB can also log in with
same Google account.
Here sync the app installed by this Google account, you may choose to ignore.

Move to next step with RCU, Google setting finished.

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4.4 IPTV/OTT Service log in
Input the IPTV/OTT service ID number and password when you subscribe
service from PKN service hall.

If everything is ok, IPTV/OTT service homepage will show up, then you can enjoy
PKN Pay-TV service now.

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—END OF STEPS—

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4.5 STB Upgrade
The STB can connect to the back stage server when power on and check
whether an upgrade is required. If yes, the upgrade starts automatically at
background , which normally takes three to five minutes.
Please just follow the instruction showed up in screen.
Sometimes the user data such as layout renewed successfully, a hint window will
pop up, just press ok and proceed to homepage.

—END OF STEPS—

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Chapter 6 Operation Guide

Common Operations

Switch between the standby and working state.

Press the key on the remote control to enter the Launcher

homepage.

Press direction keys (up, down, left, and right) on the remote control
to select an EPG item (such as button, text box and column).
Press Up and Down key can switch channel when playing channels
at full screen.
Press OK key to confirm the selection.

Volume Operations

 Press key once to turn the sound off.

 Press key again to turn the sound back on.

Lower the audio volume of STB.

Raise the audio volume of STB.

Long press button, open voice pickup, light bright long, loose
the key to close the pickup and light off.

Controlling Program Playing

 Press key to pause the program.

 Press key again to resume the program.

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 Return to the previous menu, or cancel the program information.

Display current channel or program information.

Pairing operation

Press the + button for 3 seconds, start the match. The remote control
indicator light need continued rapid flashing 30 s，After 30S the indicator light goes out to
exit the pairing mode;

Press the + button for 5 seconds, clear the pairing information.

Sleep mode and wake up

 Without any operation for 5 seconds, enter to sleep mode.

 Under sleep mode, press any button to wake up.

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Chapter 7 Troubleshooting
Problem Possible Cause Solution

The indicator is not The power adapter has not Connect the power adapter.
lit after switching been connected.
on the STB.
The power adapter is Consult the service provider
damaged. and replace power adapter
with a new one.

The power outlet has no Check and ensure the power

power. outlet has power.

User cannot Account ID name or Double check the account ID

connect to the OTT password wrong input. number and password.
homepage and
stay in the log in The network cable has not Connect the network cable
page. been connected properly. properly or replace it with a
new cable.

The service network fails. Wait for service to be restored

or consult the service
provider.

The network(FBB with lan Configure the network

cable or WiFi) configuration parameters again.
is not correct.

No image on the The STB is in standby. Turn on STB by pressing the

TV screen.
key on the remote
control.

The video cable has not Reconnect video cable.

been connected properly.

The video input source of Switch the system mode of

the TV has been set the TV until the EPG page is
incorrectly. shown on the TV.

No sound from the The STB is in standby. Turn on STB by pressing

speaker.
key on the remote
control.

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Problem Possible Cause Solution

The audio cable has not Reconnect audio cable.

been connected properly.

STB or TV is muted, or the

volume has been turned all Press key on the
the way down. remote control, or increase
the volume of the STB or TV.

The remote control The remote control is Change a new Bluetooth

fails. physically damaged. remote control.

The Bluetooth pairing fails.

Press and at
the same time for 3 seconds,
start pairing.

There is no battery in the Install the batteries correctly.

remote control, or the
batteries are installed
backwards.

The batteries are dead. Replace the batteries.

TV cannot receive Use the remote control closer

instructions from remote to STB, remove any obstacles
control. between the remote control
and STB, or check Bluetooth
pairing of the remote control.

Other problems - Restart STB or call the

customer service hotline.

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Chapter 8 Technical Specification
Compliant GB4943.1-2011, GB/T9254-2008, and YD/T993-1998
Standard

Power Adapter Input: 100 V ~ 240 V, 50 Hz ~ 60 Hz

Output: +12.0 V DC

Environment Working environment temperature: +32 ℉ ( 0 ℃ ) ~ +104 ℉

Requirement ( +40 ℃ )

Working environment humidity: 5% ~ 95%

Protocol TCP/IP, HTML 4.0, HTTP 1.1/JavaScript 1.5, NTP, FTP,

HTTPS/SSL2.0/3.0, RTSP, RTP, RTCP, and HLS

Video Supports PAL, NTSC, 720p, 1080i, 1080p, and 4K

Format: 4:3/16:9

Receiving bit rate range: 200 kbps ~ 40 Mbps

Resolution: 720 × 576/PAL, 720 × 480/NTSC, 1280 × 720 /720p,

1920 × 1080 /1080i, 1920 × 1080 /1080p, and 3840×2160/4K

Audio MPEG-1 Layer 1/2, MPEG-1 Layer3(Optional), AAC, MPEG-2

AAC LC, MPEG-4 AAC LC, HE-AAC v1/v2, wav, wma, PCM,
Dolby Digital, and Dolby Digital Plus

Surround, Single/Dual/Multi Track, and Stereo

Access Mode Supports DHCP, LAN, PPPoE, and WLAN access

Supports IEEE 802.11 b/g/n/ac, and IPv4/IPv6

Dimension 100 mm × 100 mm × 23 mm ( Length × Width × Height )

Weight 0.2 kg

HDMI, the HDMI Logo, and High-Definition Multimedia Interface

are trademarks or registered trademarks of HDMI Licensing LLC
in the United States and other countries.

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 Notes:
All specifications are subject to the actual product.

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