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The document outlines the scope of a VMware professional services project. It describes what is included and excluded from the project scope. It also provides an estimated schedule for the project over a 4 week period, outlining the expected duration of each phase.

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oliver.berliner
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37 views

SSa D

The document outlines the scope of a VMware professional services project. It describes what is included and excluded from the project scope. It also provides an estimated schedule for the project over a 4 week period, outlining the expected duration of each phase.

Uploaded by

oliver.berliner
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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VMware Professional Services November 11, 2020

Service Scope and Description

1. Overview

2. Project Scope
The scope of the service includes the following:

2.1 Out of Scope


The following are the out of scope items for this project:
General
 Installation and configuration of custom or third-party applications and operating systems on deployed virtual
machines.
 Operating system administration including the operating system itself or any operating system features or
components.
 Management of change to virtual machines, operating systems, custom or third-party applications,
databases, and administration of general network changes within Customer control.
 Remediation work associated with any problems resulting from the content, completeness, accuracy, and
consistency of any data, materials, or information supplied by Customer.
 Installation or configuration of VMware products not included in the scope of this document.
 Installation and configuration of third-party software or other technical services that are not applicable to
VMware components.
 Configuration of VMware products used for the service other than those implemented for the mutually
agreed to use cases.
 Customer solution training other than the defined knowledge transfer session.

2.2 Estimated Schedule


The project defined in this SOW is estimated to be for a duration of up to four (4) weeks. VMware consulting
services will operate according to a schedule agreed to by both parties. The consulting services are performed
during normal business hours and workdays (weekdays and non-holidays).
The following is an estimated outline of the duration of each phase in the project. Customer acknowledges that
the estimated duration is indicative only and that VMware will not incur any penalty or forfeit any entitlement to
payment, fees, or related expenses if the consulting services are not provided in accordance with the estimated
duration.

PSSB-72865 © 2020 VMware, Inc. All rights reserved. VMware Page 1 of 2


Confidential
VMware Professional Services November 11, 2020

Service Scope and Description

0 1 2 3 4

Initiate

Plan

Execute: Design
Phases

Execute: Implement

Execute: Knowledge Transfer

Close

Duration (weeks)

3. Project Activities

4. Appendix – Service Checklist


Customer is responsible for executing all items discussed in the Service Checklist prior to arrival of VMware
consultants on site.

PSSB-72865 © 2020 VMware, Inc. All rights reserved. VMware Page 2 of 2


Confidential

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